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בתיהמשפט

תק001148/09

ביתמשפטלתביעותקטנותירושלים

26/05/2009

כב'השופטתעיריתכהןבפני:

אסרףאיילבעניין: תובע

נגד

הוט-מערכותתקשורתבע"מ

הנתבעת

פסקדין

התובעדורשפיצויעבורביטולזמנו,שיחותטלפוןועגמתנפשאשרנגרמולועקבתקלהחוזרת באינטרנט.

בכתבהתביעהכמוגםבעדותו,תארהתובעתקלהשהחלהבתאריך23.1.08ונפתרהב-9.4.08.

לפיכתבהתביעה,בתאריך23.1.08הגיעטכנאי,באיחור,החליףאתהתקעוטעןכיהבעיהנפתרה,אלא שכשעהלאחרשהואעזב,חזרההתקלה. בתאריך28.1.08נקבעביקורנוסףלתיקוןהתקלה,הטכנאיהחליףאתהמגבר,ומסרכיאםחזור התקלה,יישלחטכנאיבכיר. בתאריך4.2.08נשלחטכנאילתיקוןהתקלה,אךהבעיהלאנפתרה.לאורזאתהובטחלתובעשתשלח אליו"הסיירת". בתאריך4.2.08הגיעטכנאילתיקוןהתקלהונשלחטכנאירגיל,ולאבכיר,כפישהובטח.בשיחהעם המוקדנאמרלתובעכיזהוטכנאיבכיר,וכיאםתחזורהתקלה,תשלחאליוה"סיירת".טכנאיזההחליף אתהמודם,אולםהתקלהחזרה. בתאריך5.2.08שוחחהתובעעםהמוקדוביקשלדברעםהמנהלת.המנהלתאשרשוחחהעמוהסבירהכי הטכנאיהאחרוןלאהיהטכנאיבכיר,ולכןלאניתןלשלוחאתהסיירת. לאחרשהתובעביקשלהתנתקמהשירות,הובטחלוכיתשלחהסיירת. ביום7.2.08ולמרותההבטחהשתשלחאליוסיירת,לאנשלחההסיירת. ביום10.2.08נסעהתובעלבנייןשל

HOT

עלמנתלטפלבבעיה. באותויוםקיבלהתובעשיחהמהסיירתונקבעכייבואובשעה13:30. באותויוםהגיעטכנאי,החליףמחבריםואמרכיהבעיהתפתר. בשבועייםשלאחרמכןהיוניתוקיםמעטים,אולםהבעיהחזרהשוב. ביום27.2.08התקשרהתובעוהודיעכיהתקלהחזרה.