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Communication Soft Skill

Communication Soft Skill

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Published by Rajesh kasi

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Published by: Rajesh kasi on Jun 05, 2009
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05/04/2014

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IBM Global Services India
1
© 2004 IBM Corporation
 
IBM Global Services
© 2004 IBM Corporation
The information in this document shall not be disclosed outside of IBM 
IBM Confidential
Fundamental Soft SkillFundamental Soft Skill
Presented By: Amit Kumar RoyPresented By: Amit Kumar Roy
 
IBM Global Services India
2
© 2004 IBM Corporation
Program Objectives
To have a standardized program that enables ELTP's and ensures that at theend of the Program they have
Adequate skill levels to perform
Variance of skill levels among ELTP’s is reduced
Average perform capability of the team is high
Technology Soft Skills and Attitude Application DomainKnowledge
3Dimensions of Enablement
 
IBM Global Services India
3
© 2004 IBM Corporation
 
Soft Skill Tips
Set up your Mail Signature with Necessary details
Set up your "Out of Office" or “Out of Campus” when you are off.
Technical Analysis Mails to Show your Experience not Inexperience
Send Tasks Plan and Status Mails to keep all Stakeholders Informed
Respond your Mails in One Business Day
Review the CC and TO list
Discourage large attachments. Zip it up
Avoid Last minute surprises
Always provide ETA and Workaround for blockers
Minute the meeting you attend
Avoid using SMS kind of Language in Business Mails.
Always try and make the mail positive
When you are upset with a mail try not to reply immediately.Give sometime , review, try to removeemotions and send later.
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