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PM4DEV - Project Quality Management

PM4DEV - Project Quality Management



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Published by Paola Diaz

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Published by: Paola Diaz on Jun 06, 2009
Copyright:Attribution Non-commercial


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pm4dev, 2008 –management for development series ©
Project Quality Managementwww.pm4dev.com
A methodology to manage developmentprojects for international humanitarianassistance and relief organizations
© PM4DEV 2008Our eBook is provided free of charge on the condition that it is not copied, modified, published,sold, re-branded, hired out or otherwise distributed for commercial purposes. Please giveappropriate citation credit to the authors and to PM4DEV.Feel free to distribute this eBook to any one you like, including peers, managers andorganizations to assist in their project management activities.
Project Quality Managementwww.pm4dev.com
Quality management is the process for ensuring that all projectactivities necessary to design, plan and implement a project areeffective and efficient with respect to the purpose of the objective andits performance.Project quality management (QM) is not a separate, independentprocess that occurs at the end of an activity to measure the level of quality of the output. It is not purchasing the most expensive materialor services available on the market. Quality and grade are not thesame, grade are characteristics of a material or service such asadditional features. A product may be of good quality (no defects) andbe of low grade (few or no extra features).Quality management is a continuous process that starts and ends withthe project. It is more about preventing and avoiding than measuringand fixing poor quality outputs. It is part of every project managementprocesses from the moment the project initiates to the final steps inthe project closure phase.QM focuses on improving stakeholder’s satisfaction through continuousand incremental improvements to processes, including removingunnecessary activities; it achieves that by the continuous improvementof the quality of material and services provided to the beneficiaries. Itis not about finding and fixing errors after the fact, qualitymanagement is the continuous monitoring and application of qualityprocesses in all aspects of the project.
Definition of Quality
Quality has been defined as "the totality of characteristics of an entitythat bear on its ability to satisfy stated or implied needs."
The statedand implied quality needs are the inputs used in defining projectrequirements from the donor and the beneficiaries. It is also definedas the “Conformance to requirements or fitness for use” 
; whichmeans that the product or services must meet the intended objectives
International Organization for Standardization (ISO), Quality Management and Quality Assurance (Geneva, Switzerland: ISOPress, 1994).
Joseph M. Duran
Quality Control Handbook (1951)

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