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Questionnaire gsm

Questionnaire gsm

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Published by deepis

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Published by: deepis on Jun 08, 2009
Copyright:Attribution Non-commercial

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08/08/2013

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QUESTIONNAIRE
Q: 1)
Who is your current mobile phone service provider?
o
Airtel
o
Vodafone
o
BSNL 
o
Idea 
o
Reliance 
Q: 2)
Which of the following information source/s have you used for the purchase of mobileservice?
o
News paper 
o
T.V.
o
Magazines
o
Internet
o
Friends
o
Mobile phone retailer 
o
Other __________________ 
Q: 3)
How many years have you been using the current mobile phone services?
o
1 year 
o
2 years
o
3 years
o
More than 3 years
Q: 4)
How many different mobile phone service providers have you had in the past?
o
1
o
2
o
3
o
None
Q: 5)
Do you have a postpaid or a prepaid relationship?
 
o
Prepaid
o
Postpaid
Q: 6)
If you are permitted to retain the current mobile phone number that you have,would you change your current mobile phone service provider?
o
Yes
o
No
Q: 7)
If so, which brand would you select? (Select only one)
o
Airtel
o
Vodafone
o
BSNL 
o
Idea 
o
Reliance Q8 .What type of call you make the most? 
o
STD 
o
Local (on-net) or (of-net) 
o
ISD 
o
VAS
Q: 9)
Rate the importance of following factors on 5 point scale in a mobile service provider.Very Poor Poor Average Good ExcellentPrice Quality of service(connectivity) Varieties of productsoffered Availability in different
 
states (roaming)
Q: 10)
Rate the importance of price on a 5 point scale in the following brands.Very Poor Poor Average Good ExcellentAirtel Vodafone BSNL Spice/Idea 
Q: 11)
Rate the importance of quality of service on a 5 point scale for the following brands.Very Poor Poor Average Good ExcellentAirtel Vodafone BSNL Spice/Idea 
Q: 12)
Rate the importance of availability in different states on a 5 point scale for thefollowing brands.Very Poor Poor Average Good ExcellentAirtel Vodafone BSNL Spice/Idea 

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