Joe Dager
Business901
Fort Wayne, IN 46845
Phone: 260-438-0411

Website:http://www.Business901.com
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LinkedIn: http://www.linkedin.com/in/business901
Email: jtdager@business901.com

Simple, concise control is now what you need. If we cannot build it into the project we have to
go back to the Measure phase or even to the Define phase. Without controls, we will return to the
old way of doing things and when asked about it three months later we will say, \u201cOh, we tried
that, it just did not work!\u201d If you did your job, in the previous stages, the controls that are needed
should be readily apparent.

Control is about having a documented repeatable process that can be monitored for variation.
Walk the participating parties through a mock exercise and see what takes place. If you want, for
the fun of it, videotape the process. Are you ready?

My Control process basically consists of:
1. The operation is documented.
2. Process control plans are created
3. Scorecard is created
4. Problem encounter plan

You just did your walk through and created your operation plan.
Just write down what you are going to accomplish and how you are
going accomplish it. Pass it around and get an agreement on it, not
only from the people that developed it but the people that are
performing the work. Check once again if it satisfies the customers\u2019
needs. After that, draw a concise process plan. This is your final
checklist on how you are going to go about the implementation. If
you are not satisfied, you may have to go back a step or two and
make some adjustments. But do not leave holes in it or say this is
good enough. Create a perfect process flow chart that allows anyone
to do the job that has the required \u201cskill set\u201d and if they have questions they can refer to the
operation plan for clarification. I look at both working hand and hand.

The scorecard is control chart that lets you input data to evaluate the process. It must be easy to
do and part of the process. The data should not be labor-some to acquire or it simply will be put
off in busy times. Data should be as instantaneous as possible, so that you can monitor a change
downstream from the flow to see what may have caused the issues. Remember garbage in =
garbage out. Hint: Your scorecard should check the consistency of the collection of data also.