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Table Of Contents

Introduction: The Dingus
Chapter 1: Knowing When to Shut Up
So Shut up Already!
Broadening the Scope
Chapter 2: Communicating One-On-One
inviting Communication
the Conversation: One goal, Multiple personalities
tuning Your Leadership to the task
Continual Mentoring
Communicating with peers
Communicating upward, Summing up, and Moving On
Chapter 3: Communicating with the Group
Meetings
participating as a Contributor instead of the Boss
presenting to the team
Departmental Meetings
Moving On
Chapter 4: Managing Performance
Formal performance Reviews
performance Managing with Fresh Eyes
But he’s irreplaceable!
handling Meltdowns
handling Errors
using performance-improvement planning
Chapter 5: Working with the Team
Building the team
Motivation is Critical
Staying on top of things
Dealing with team Changes
Resolving Cross-team issues
the team is Your Extended Family
Decision types
Chapter 7: Making Estimates
Overestimate and Overdeliver
Making the Estimate
But What is this “k” thing? productivity!
increasing k, and Doing More with Less
Writing goals
Rewarding properly
Chapter 10: Maintaining Perspective
Keeping the Small-Company perspective
Keeping problems in proportion
Chapter 11: Getting Respect
Let Your team Find Solutions
take Responsibility
Be positively predictable
Follow the Rules
Sucking it up: Selling a Management Decision
Assume nothing Stays Secret
getting Respect from the Boss
Chapter 12: Managing the Boss
Learning his Communication Style
Surprise! here’s a Blindside!
Making Complaints
Don’t Save the punch Line
Be positive
in Boss We trust
Lookin’ good
Chapter 13: Beyond the Team
Making a good First impression
Dealing with grenade throwers
Communicating with Customers
human Resources
the Offshoring Cycle
the Consultant Conundrum
Chapter 14: Summing It All Up
P. 1
Shutting Up

Shutting Up

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Published by iUniverseBooks
Hey, manager: please shut up already! Too many new managers, often promoted from the best of the front-line workers, lack the basic ability to interact effectively—speaking when they should be listening, and listening… well, not much. And when it comes to more advanced skills like improving worker performance, maximizing productivity, handling customers, and driving real success with their products, all bets are off. With no real background or training in management skills, today’s managers—even with experience—too often struggle to engage with their teams, maximize performance, and achieve great results.
Here’s the newer manager’s greatest ally: a quick-start guide that rapidly and accessibly covers the essential skills that good managers need to lead their teams effectively. Building on the simplest possible foundation—Shut Up and Listen!—this guide collects over 250 hints, tips, and tricks developed by an experienced manager and leader over more than a quarter century of technical management. Take your management career from zero to sixty—or discover how to lead your team to the next level—with one quick and easy read.
Hey, manager: please shut up already! Too many new managers, often promoted from the best of the front-line workers, lack the basic ability to interact effectively—speaking when they should be listening, and listening… well, not much. And when it comes to more advanced skills like improving worker performance, maximizing productivity, handling customers, and driving real success with their products, all bets are off. With no real background or training in management skills, today’s managers—even with experience—too often struggle to engage with their teams, maximize performance, and achieve great results.
Here’s the newer manager’s greatest ally: a quick-start guide that rapidly and accessibly covers the essential skills that good managers need to lead their teams effectively. Building on the simplest possible foundation—Shut Up and Listen!—this guide collects over 250 hints, tips, and tricks developed by an experienced manager and leader over more than a quarter century of technical management. Take your management career from zero to sixty—or discover how to lead your team to the next level—with one quick and easy read.

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Publish date: Aug 19, 2013
Added to Scribd: Aug 23, 2013
Copyright:Traditional Copyright: All rights reservedISBN:9781475998573
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03/19/2014

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