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Home Care: Questions to Ask in Farmington Hills MichiganBy Barbara Roden
Home care agencies provide services that range from home support such ascleaning, cooking and running errands to help with transportation to MDappointments and more. To receive quality assistance, it's important to know what questions to ask so thatyou hire the home care agency that's right for you. To help you sort through your options, ask questions to help you evaluate theservices. There are several facets to home care, and asking the right questions upfront can help you choose the best agency for your needs.
Agency qualifications
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How long has the agency been in business?
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Is the agency evaluated and accredited by a governing agency such as The Joint Commission's Home Care Accreditation Program?
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Is the agency licensed by the state? Most states — but not all — requireagencies to be licensed and reviewed regularly. These reviews may beavailable upon request and can be valuable for gauging the quality of anagency. To obtain a report, contact your state health department.
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Can the agency provide references? Ask for a list of doctors, hospitaldischarge planners and former clients who have experience with the agency.
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How does the agency protect client confidentiality?
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What are the credentials of the providers?
Quality of care
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What is the professional training of the staff?
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Will the agency provide you with the services of nurses aides, CNAs ortherapists? Will they work directly with you, your family members or yourdoctor?
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Are the caregivers bonded and insured?
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Does the agency provide a supervisor to evaluate the quality of home care ona regular basis?
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