North America 12Europe 45Latin America 22 Arica & Middle-East 27 Asia Paciic 34
ATR WoRlDWIDecoVeRAGe
Operators Regional split
“In 2006, at the Operators Conerence in Athens, we made the commitment to operatorsto improve our levels o service through the ASTRE project (ATR Spares TotalRe-engineering),” recalls Laurent Besombes, Vice-President Spares Support. ATR reairmedthis commitment to 80 airlines at the threeregional Operators Conerences in Miami,Toulouse and Bangkok last year. The SparesSupport Department began by re-engineeringits business processes and then rethinkinglogistic worklows to optimize management oits spares support network. It then looked atstock management, using Servigistics advancedplanning system sotware (APS) to betteranticipate airlines’ requests. This has been asuccess. “Today, we are rolling out the APSacross our service sales business and it willbe operational within 6 months,” saysBesombes. “Lastly, we are deploying SAP’sEnterprise Resources Planning application(ERP) to optimize management o the wholespares supply chain or the beneit o operators.”
Service level of 92.4% at end March
SAP will impact everything rom the logisticschain through to product lie-cycle manage-ment and customer relationship management.By the end o this year, ASTRE will havereached its target. That’s because ATR hasdevoted the necessary resources to make theproject work. It has created a new Sourcingdepartment with a brie to seek continuousimprovements in suppliers’ perormance at alllevels since 2006. “We have made progress inmany areas, improving delivery times, sparerepair times and changeout times, as well asresponse times or customers with whom wehave Global Maintenance Agreements (GMAs),which cover 210 o the 750 plus ATR aircratoperating today,” explains Laurent Besombes.
cUsToMeR sATIsFAcTIon
ATR service levels scale new heights
FOCUS
In 2005, ATR Customer Serices embared on its ASTRE project (ATR Spares Total Re-engineering) to improe serice leels. Its ultimate objectie—a customer serice leel o 95% b end 2009—is now in sight. We loo at how it has gone about achieing this goal.
Boost or export loans
Good news for airlines and ATR: the French government has decided to channel
€
7 billion to support aviation sales through the Société de Financement del’Économie Française (SFEF). French banks have committed to provide
€
2 billionin export loans to ATR’s international customers and other aviation firms, and
€
5billion to Airbus customers. The agreement was signed on 15 April. “The aim is tosecure aircraft financing to avert airlines defaulting by claiming they are unableto raise funds in the current global crisis,” explains ATR CFO Giovanni Tramparulo.The structure diagram opposite shows a simplified overview of the schemedesigned by the French government.Before this summer, Italy’s Sace—a credit-insurance organization equivalent toCoface—also plans to announce measures in support of aviation sales. Moreover, ATR has decided to cast its net wider and is consulting new banks including theEuropean Bank for Reconstruction and Development (EBRD), the EuropeanInvestment Bank (EIB) and various Islamic banks. “In addition to the 15 bankswith which we have long-standing partnerships, we want to assist our customersto give them the best chance of raising funds with the best terms and conditions,”concludes Giovanni Tramparulo.
Airlines began to see noticeable results asearly as 2007, when ATR hit its service leveltarget o 85%, and then in 2008 when itreached 90%. “As o end March, our servicelevel was 92.4% and our target is to reach95% by the end o the year,” says Besombes.Today, more than ever, Customer Services isorging close relationships with customers,working in tandem with ATR’s ront oice. Heconcludes: “We are developing projects and anew organization to better listen to our cus-tomers and match our service to their evolvingbusiness requirements, particularly in light othe current global economic crisis.”
140 Operatorsin 82 countries
ATR 42 ATR 72 TOTAL
CUMULATIVE CYCLES 10,787,370 8,213,016 19,000,386CUMULATIVE FLIGHT HOURS 9,630,245 7,084,194 16,714,439
FleeT sTATIsTIcs
Februar 2009
670 million passengers lew with ATR
DISPATCH RELIABILITY / ATR -500 SERIES
99.6%
SCHEDULE COMPLETION RATE / ATR -500 SERIES
99.95%
PeRFoRMAnce
Last 12 months aerage
ATR’s spare parts warehouse in Paris
WheRe To FInD Us
12-14 Ma EBACE Genea, Switzerland
18-21 May RAA Salt Lake City, USA 15-21 June Paris Airshow Le Bourget, France18-23 August MAKS Moscow, Russia8-10 September Asian Aerospace Hong Kong, China5-8 October LAVEX Tripoli, Lybia7-9 October ERA Interlaken, Switzerland20-25 October Korea Aerospace & Deence Seoul, Korea15-16 November Dubai Airshow Dubai, UAE
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