North America 12Europe 48Latin America 22 Arica & Middle-East 28 Asia Paciic 34
atr worLdwIde CoVeraGe
Operators Regional split
The man in charge o these two key projectswithin the ATR Customer Services Directorateis Ivan Lauthier, the new Vice-PresidentTraining and Flight Operations. He joined ATRon 6 October 2008, ater a long career in theFrench Army, combining lying experience andexpertise on the ground.He began his career as an aeronautical engi-neer beore becoming a ighter and helicopterpilot. He was later appointed as chie helicop-ter test pilot at the French Brétigny-sur-Orgelight test centre, then at Istres-Le-Tubé lighttest centre or 11 years. Thanks to his broadexperience o the aeronautical and industrialsector, Ivan Lauthier knows exactly what pro-essionals are looking or. “I was also incharge o helicopter and aircrat programmesat the French deence procurement agencyDGA or two years.” And just beore joining ATR, he worked or Comex Nucléaire, manag-ing non-destructive testing activities, in thenuclear energy domain.He is now ready to lead the ATR training centreand to contribute with his experience to thesuccess o ATR’s projects. “With the stronggrowth o ATR’s business and in response todemand rom our customers, we want todevelop new local training centres. ATR opera-tors clearly expect ATR to set the standards othese centres,” says Ivan Lauthier. ATR’s maintraining centre is based next to its HQ inToulouse, where training programmes or pilots,engineers and cabin crew are developed andseveral light simulators are operated. Thenetwork also includes training centres inThailand, the USA, India and Malaysia. “We areworking on a number o new centres, particu-larly in Brazil and South Arica and have alsostarted to think about how to enhance ATR’straining oer in North America and the southPaciic region”.
Pilot and engineer training on the -600 series in 2010
Besides opening new training centres, IvanLauthier and his team are developing newtraining tools or the -600 series, including acertiied light simulator and interactive eaturesor pilots. “By the end o 2010, we will be readyto provide training or pilots and engineers. Wewill be in a position to oer training or ourcustomers beore the aircrat’s scheduled entryinto service in the irst quarter o 2011,” heexplains. ATR is also supporting airlines’ lightoperations. Customers are always eager to indnew ways o saving uel to make their operationsgreener. “We were able to gauge operators’expectations during our three regional operatorsTraining Conerences in Cancun, Toulouse and
traInInG and FLIGht oPeratIons
Meeting customers’ expectations
FOCUS
In 2009, the ATR Training Centre’s main ojecties will e to continue implementing the company’s gloal training policy and to deelop a full suite oftraining tools for the ATR -600 series.
ATR is opening its very own Customer Services Portal. “Since 2004, our custom-ers have been able to connect to our Customer Support site through the AEROChain portal we share with Embraer. Starting in March 2009, we are settingup a temporary portal similar to our own extranet website,” explains LudovicBorlant, Project and Planning Manager. “At the same time, we will launch a newspare parts trading application to replace the current trading functions of AEROChain.” During the second half of 2009, ATR will implement the beta versionof the new Customer Services Portal integrating all existing features and with amore modern, modular and highly customizable technology. These will includeonline spare parts trading, consultation of technical documentation, order track-ing, a discussion forum and a dedicated query management space for operators.“This brand new website will reflect ATR’s goal of offering more comprehensiveand flexible online support and services,” concludes Ludovic Borlant.
144 Operatorsin 83 countries
ATR 42 ATR 72 TOTAL
CUMULATIVE CYCLES 10,700,000 8,000,000 18,700,000CUMULATIVE FLIGHT HOURS 9,600,000 6,900,000 16,500,000
FLeet statIstICs
Noemer 2008
670 million passengers flew with ATR
DISPATCH RELIABILITY / ATR -500 SERIES
99.6%
SCHEDULE COMPLETION RATE / ATR -500 SERIES
99.95%
PerForManCe
Last 12 months aerage
ATR Toulouse Training CentreIvan Lauthier, Vice-President Training and Flight Operations
New Customer Serices PortalATR sets its own store
Kuala Lumpur in 2008. The 80 airlines thatparticipated helped us to conirm our strategicchoices and tailor them to their operatingrequirements,” concludes Ivan Lauthier. Theresults o this strategy will be reviewed at thenext two training conerences in 2010 and thenin 2012.
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