Bizhub C353 Solutions

bizhub C353 - ALL ACTIVE SOLUTIONS
As at 22 February 2013 00:40:12 AM
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This document is designed as a diagnostic tool, primarily for Konica Minolta's support personnel, and authorised service representatives. Konica Minolta recommends that all service be performed by an authorised service representative. Users are responsible for seeking advice of a Konica Minolta authorised service representative regarding the information, opinion, advice or content of this document. USER AGREES THAT USE OF THIS DOCUMENT IS AT USER'S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION. IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT. This document contains information that was exported directly from Konica Minolta's CSES Support knowledge base. Some solutions may contain hyperlink references which originally contained links to graphic or text files. If you wish to view these files, you must access the solutions via CSES on Konica Minolta's website.
Copyright 2013, Konica Minolta Business Solutions Australia Pty Ltd.
Report item No: 1
Report item No: 1 Solution ID : TABT0800183EN02 Description:
Solution usage: 10
<Phenomenon> Right Door Open error when FS-609 is installed <Cause> The fuse (F501) on DCPU is blown due to the failure of Lift motor (M6) in FS-609.
Solution:
Replacing Lift motor (M6) and DCPU.
* The serial number cut in on the FS-609 which improves . <FS-609-0Y0> <FS-609-WY0> <FS-609-210> <FS-609-320> <FS-603-4583-712> A0D60Y0002632 and after A0D6WY0004214 and after 8060001 and after A0D6320000107 and after 71235687 and after
Report item No: 2 Solution ID : TAAU0800034EN00 Description: Cannot access Admin mode and cannot reset Admin password in Service mode. Solution:
Solution usage: 6
CAUSE: Data Clear required. IMPORTANT : Prior to the Data Clear:

The one touches will be erased so it is recommended to export the addresses from the machine. The E-mail information will be erased so please export the Device information from the machine. Make a note of the TCP/IP address configuration as the machine will be reset to DHCP. Backup any account codes with PageScope Data Administrator.
SOLUTION: To resolve this problem, please perform the following procedure: 1. Enter Service mode. 2. Select System 1. 3. Select Initialization. 4. Select Data Clear, press blue Start button, wait for instructions on LCD. 5. The Admin password will now be reset to the default 12345678. 6. Network settings and HDD is returned to an Unset default values, this information will need to be reprogrammed into the machine. After the Data Clear, perform the following: 1. Reinstall the HDD under System 2/HDD and power the machine OFF/ON. 2. If a Fax is installed, set the target Marketing Area. 3. Reinput the TCP/IP address information. 4. Import the address book and device settings. SPECIAL NOTE : Solution contribution by Gregg Gallant and Mark D'Attilio, Production Print/SSD and Bill Hall, Workgroup/SSD
Report item No: 3 Solution ID : TAAU1000128EN00 Description:
Solution usage: 6
Black smudges, smears, halo-effect, ghosting or text that looks bold or offset on the first and/or second side of the copies.
IMPORTANT NOTE ABOUT PART NUMBERS: This
bulletin is sourced from Konica Minolta in the US. Therefore the part numbers quoted in this bulletin (and any attachments) may not be correct for your market region. Please always check on the Konica Minolta BSLJ parts web site for the correct/current part number before ordering any parts quoted in a bulletin. (This note added by BAU)
Solution:
PROBABLE CAUSES: 1. The secondary transfer is set too low. To adjust the secondary transfer, perform the following: a. Enter Tech Rep mode. b. Select Image Processing Adjustment. c. Select Transfer Output Fine Adjustment. d. Select Primary Trans Adj. e. Increase the data to a (3) for all four colors. f. Select Secondary Transfer Voltage. g. Select Plain paper. h. Select Black and increase the value to +7. 2. Failed second transfer roller. Replace the second transfer roller (p/n A00J R715 00 for bizhub C451/C550/C650; p/n A0P0 R719 00 for bizhub C452/C552/C552DS/C652/C652DS; p/n A02E R713 00 for bizhub C203/C253/C353). SPECIAL NOTE : Solution contribution by Brandon Renn, KMBS/Baltimore
Solution usage: 6
Machine will not power ON. May exhibit one of the following symptoms:
Blank display and no main power light Power light ON and start light orange (amber). Solution:
Solution:
POSSIBLE CAUSES: 1. Failed memory module. Test memory by using the Memory Check function (Service Mode > State Confirmation > Memory/HDD Adjustment > Memory check). Replace memory module(s) if found to be faulty. bizhub C203/C253/C353 (p/n V865 3000 14) bizhub C650/C550/C451 (p/n V865 3000 14) bizhub C220/C280/C360 (p/n V865 3000 26) bizhub C652/C552/C452 (p/n V865 3000 26) bizhub C652DS/C552DS (p/n V865 3000 26) bizhub 223/283/363/423 (p/n V865 3000 26) bizhub C250/C252/C300/C352 (p/n 4037 6076 01) 2. Control panel has failed. To confirm, please locate the connection for the control panel on the main board and disconnect it. If the machine powers up, please replace the control panel.
bizhub C203/C253/C353 (p/n A02E M710 02) bizhub C650/C550/C451 (p/n A02E M700 01) bizhub C220/C280/C360 (p/n A0P0 M706 03) bizhub C652/C552/C452 (p/n A0P0 M706 03) bizhub C652DS/C552DS (p/n A0P0 M706 03) bizhub 223/283/363/423 (p/n A0P0 M706 03) bizhub C250/C252/C300/C352 (p/n 4038 6052 07)
IMPORTANT NOTE ABOUT PART NUMBERS: Please
always check on the Konica Minolta BSLJ parts web site for the correct/current part number
before ordering any parts quoted in a bulletin.
Report item No: 5 Solution ID : TAUS0701038EN04 Description: What is the default Administrator Password? Solution:
Solution usage: 5
The default Administrator Password is 12345678. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Report item No: 6 Solution ID : TAAU0800035EN00 Description: User authentication and account track not working. Solution:
Solution usage: 4
CAUSE: Corrupted data. SOLUTION: Perform a Data Clear. IMPORTANT : Prior to the Data Clear:
Data Clear 1. Enter Tech Rep Mode. 2. Press System 1. 3. Press Initialization. 4. Press Data Clear and then the Start key. 5. Power machine OFF/ON when prompted. Note : After the Data Clear, perform the following: a. Reinstall the HDD under System 2/HDD and power the machine OFF/ON. b. If a Fax is installed, set the target Marketing Area. c. Reinput the TCP/IP address information. d. Import the address book and device settings. SPECIAL NOTE : Solution contribution by Greg Lantowski and Mark D'Attilio, Production Print/SSD
Solution usage: 4
"Only one external memory can be used. Re-install the external memory." This message appears when inserting a USB U3 flash drive.
Solution:
CAUSE: Flash memory drives with U3 software are not supported. Using a flash memory drive with U3 software will corrupt the MFP firmware and will not allow opening of the flash drive nor any other flash drive thereafter. SOLUTION: Use a non-U3 USB flash drive. Re-install the MFP firmware using the most current version. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Solution usage: 4
CD002 shortly after power up.
bulletin is sourced from Konica Minolta in the US. Therefore the part numbers quoted in this bulletin (and any attachments) may not be correct for your market region and may no longer be the current part numbers. Please always check on the Konica Minolta BSLJ parts web site for the correct/current part number before ordering any parts quoted in a bulletin. (This note added by BAU)
Solution:
PROBABLE CAUSES: 1. Firmware update may be necessary. (NOT for bizhub C300/C352) Install firmware version GFW-R6 Note : Firmware update resolves CD002 or CB170 when the polling RX request is received while saving a fax job in the Polling TX User Box. (version GGW-R6 for bizhub C253 and version GHW-R6 for bizhub C203 ). 2. HDD format corruption or failure. Prior to replacing the HDD, perform the following: a. Reseat connection at the HDD and on the PRCB. b. Perform the HDD logical and physical format procedure. 3. The hard disk drive has failed. After verifying the connections between the hard disk drive and the PRCB, replace the hard disk drive (p/n A00J M723 00 for bizhub C203/C253/C353/C451/C550/C650 and p/n 9J06 M700 00 for bizhub C300/C352). IMPORTANT : The HDD has been modified for the bizhub C203/C253/C353/C451/C550/C650. Because the specification in the interface is different between the previous 60GB IDE HDD (p/n A00J M721 00) and updated 80GB SATA HDD (p/n A00J M723 00), the following changes have been implemented for the 80GB installation:
PWB-PS Assembly (p/n A02EH34400) has been added. 2 Screws (p/n V118030603) for the PWB-PS Assembly installation have been added. Bracket (p/n A00J144100) has been changed for the bizhub C451/C550/C650.
Please see details in the attached Parts Modification Notices. SPECIAL NOTE : Solution contribution by Mike Galletta, Workgroup/SSD; Ted Young, Production Print/SSD and KMBT (Japan)
Solution usage: 4
C5370 shortly after power up.
Solution:
bizhub C351/C450 CAUSE: A loose connection between M27 and PWB-SIF PJ8. SOLUTION: Follow the wiring from M27 (PWB-MFP cooling fan) to PJ8 of the PWB-SIF. There is an intermediate connector on the harness that can easily become dislodged when the cage containing the circuit boards is removed. Reseat the connector to M27 at the motor. bizhub C203/C253/C353 CAUSE: The MFP Controller Board Cooling Fan (FM6) has failed and/or the PRCB (PWB-MC) has failed. SOLUTION: Replace the FM6 if it is suspect (p/n 9313 1400 31 - Item 7 in the Parts Manual). If still NG then replace the PRCB (p/n A02E H001 06). bizhub C300/C352 CAUSE: The MFP Cooling Fan motor/2 (M22) has failed or is malfunctioning. Note : C5370 is not listed in the Service Manual. SOLUTION: Replace M22 (p/n 4040 M100 00). bizhub C220/C280/C360 CAUSE: FM7 (MFPB cooling fan) has failed. SOLUTION: Replace FM7 (p/n A0ED M105 00). If the error code reoccurs after replacing FM7, replace the MFPB board (p/n A0ED H021 02 for bizhub C220 and p/n A0ED H020 06 for bizhub C280/C360). SPECIAL NOTE : Solution contribution by KMBT (Japan); Cesar Jimenez, Production Print/SSD and Tom Kelly, Workgroup/SSD
Solution usage: 4
[Symptom] There is a possibility that the trouble code C2152(Transfer Belt Pressure Welding Alienation) appears on the display. [Cause] Transfer Belt Retraction Sensor (PS31) mounting bracket (A02E112100) is fixed with a screw and it can be tilted while assembling. If the bracket is tilted, the sensor cannot detect the Transfer Belt Position Properly and it shows the trouble code C2152.
Solution:
Solution:
[Permanent Solution] In order to avoid tilting the bracket, the shape of the bracket has been changed. And shape of the sensor actuator has also been changed because the actuator could touch the other parts. Part Name Bracket Actuator Part Number Old: A02E112100 Old: A02E112201
New: A02E112111 New: A02E112212
[Field Solution] In case of occurring this problem, please check the condition of Sensor Bracket and change the Sensor Bracket and Actuator if necessary.
Solution usage: 4
[Symptom] C8103 might appear.when the load of the motor is large ,for example a lot of Original are put on the tray.
[Cause] The position of the motor is decided by the part accuracy of the mounting plate. There might be a little space in the positioning part of the motor according to parts and assembly. When the space is large and the motor is not fixed properly, the drive is not correctly transmitted. As a result, C8103 appears.
Solution:
Put the spacer between the motor and the mounting plate. Spacer:A01H5617** Please refer the attaced file.
Solution usage: 4
We explain the phenomenon of slow property screen of the printer driver. We explain the following three phenomena according to time until the properties screen is opened. <Case 1> Sympton: It takes about 1-3 seconds to open the Properties screen. Situation of network packet: A large amount of SNMP packets have been generated. Cause: Poroperties > Configure tab > Acquire Settings key > Auto:ON Environment: OS: WindowsXP Driver: PCL/PS all versions Workaround: Poroperties > Configure tab > Acquire Settings key > Auto:OFF <Case 2> Sympton: It takes about 30 seconds - one minute to open the Properties screen or to release the applications of MS-Excel or Adobe acrobat etc. when printing. Situation of network packet: The response has slowed about 10-100 times in the part of the SNMP communication. (The communication doesn't stop.) Cause: In the environment that secure application manager (Neoteris) of SSL-VPN was installed in PC, there was a problem in processing to acquire device information. Please refer to the attached file for the confirm whether Neoteris is installed. Environment: OS: WindowsXP Driver: PCL/PS v5.1.2.0 or before Workaround: Please use PCL/PS v6.1.2.0 or later. <Case 3> Sympton: It takes about one - three minutes to open the Properties screen or to release the applications when printing. Situation of network packet: The network communication stops for about one minute at the OpenAPI communication using TCP (The port number:50001). Cause: This sympton is due to the limitation of WindowsOS. Printer Driver's two way communication by OpenAPI uses "WinINet.DLL" that WindowsOS prepares. The following settings of Internet Explorer 6 are related to the limitation of WindowsOS. IE > Tools > Internet Options.. > Connections tab > LAN settings Use automatic configuration script:ON The limitation of WindowsOS -> http://support.microsoft.com/kb/883788/en [A WinInet application may stop responding for 60 seconds before it closes when you use the automatic configuration script] Environment: OS: Windows Server 2003 Internet Explorer 6 Driver: PCL/PS all versions Workaround: Use IE7. Use the special driver who cut the communication of OpenAPI. The automatic configuration script setting of IE6 is set to turning OFF. Note: "WinINet.DLL" seems to be used generally by the network programming of the Windows application. (OpenAPI developer comment)
Solution:
Please refer to the above-mentioned.
Report item No: 13
Solution usage: 4
<Symptom> When printing MS-Excel in PS driver after changing the value of Zoom (Adjust to) by "Page Setup" on the menu and opening the property of PS driver, it is printed out with same(100%) size. * This symptom does not occur when printing in PCL driver. * This symptom does not occur even by printing in PS driver when once changing the default value of Zoom in printer folder. <System Setting> APL: Excel2007/Excel2003 OS: Win2K/XP/Vista Driver: All versions on C353/C253/C203/mc8650 All versions excepting Initial Function Version on C650/C550/C450 <Procedure for occurrence> 1. Change into arbitrary value for Zoom (Adjust to) by "File"- "Page Setup" on the menu after activating MS-Excel. 2. Open the driver property after selecting PS driver by "File"- "Print" on the menu. 3. Close the property after clicking "OK" without changing anything. 4. Start the print operation <Result> Consequently following up on the above procedures, it is printed out with same size. <Cause> Due to a bug of the driver
Solution:
Please have a choice in the following countermeasures. Action1 Please use PCL driver. Action2 Please change the value of Zoom in the property of PS driver. Action3 After opening the property of PS driver with printer folder of Windows and selecting "Manual" in Zoom, please once save it.
Solution usage: 4
*Symptom Memory overflow may occur when scanning a document by Compact PDF format *Reproduction Environment Mosel/Thames: FW ver R4 *The cause of the issue Because of the lack of work memory
Solution:
*Temporary Countermeasure - If you scan a document with 300dpi, please change the resolution from 300dpi to 200dpi - Please change the file format from Compact PDF to PDF. *Permanent Countermeasure We will release the special firmware for the issue at the mid of Oct.
Report item No: 15 Solution ID : TAUS0802231EN00 Description: How to default to Copy, Fax/Scan or User Box mode. Solution:
Solution usage: 4
To default to Copy, Fax/Scan or User Box mode: 1. Press the Utility/Counter key. 2. Enter [Administrator Settings]. 3. Touch [System Setting]. 4. Touch [Reset Setting]. 5. Touch [Auto Reset]. 6. Touch [Copy], [Fax/Scan] or [User Box] depending on your selection. SPECIAL NOTE : Solution contribution by Malcolm Hibbert, Workgroup/SSD
Report item No: 16 Solution ID : TAUS0901137EN01 Description: In what format does the USB thumb drive have to be to flash firmware or print and scan? Solution:
Solution usage: 4
The USB thumb drive should be formatted with FAT32. SPECIAL NOTE : Solution contribution by David Silverstein, Workgroup/SSD and Mike McCarthy, Production Print/SSD
Report item No: 17 Solution ID : TAUS1103939EN05
Solution usage: 4
Description:
Macintosh OS 10.7 "Lion" and OS 10.8 "Mountain Lion" - current print and scan limitations.
Scan to SMB Scan to FTP Printing with Konica Minolta 10.6 driver Printing with EFI Fiery driver 10.6 Installation of TWAIN driver KM C35 version 1.3.0.0 is not possible Solution:
In the new Macintosh OS 10.7 "Lion" and OS 10.8 "Mountain Lion" some network protocols are no longer supported or were changed. Additionally there are some changes regarding rights management for print drivers and their plugins. Scan to SMB Apple has changed from SAMBA to their own SMBX. SMBX supported SMB 1.0, SMB 2.0 and assume Unicode. Konica Minolta has released special firmwares for the following models: bizhub C652DS/C552DS version GC6-C5 bizhub C360/C220/C280 version GC6-C6 bizhub C652/C552/C452 version GC6-C5 bizhub C650/C550/C451 version GPG-R6 bizhub C353 version GPG-R6 bizhub C253 verson GQG-R6 bizhub C203 version GRG-R6 bizhub 652/552 version GC3-F7 bizhub 423/363/283/223 version GC6-C8 bizhub 501/421/361 version GDL-21 bizhub 601/751 version GCH-20 Konica Minolta is working on releasing Special firmware for the following model(s).
bizhub C35 bizhub C25
For the bizhub C224-C754 series please be sure to change (confirm) the following settings to perform Scan to SMB: *Select ON on Direct Hosting setting in SMB settings *Select v1/v2 on NTLM Settings of Client Settings in SMB settings *Set the date/time on MFP to the same date/time on PC (Mac 10.7) Maximum tolerance is plus or minus 2 hours There are no plans for the development of special firmware to support 10.7 SMB scanning for the following models;
bizhub 500/420/360 bizhub 600/750 bizhub C250/C252/C300/C351/C352/C450
Please see attached Server Connect Error document for details. (Another alternative to Scan to SMB ) Use Scan to FTP. Scan to FTP The GUI for the FTP Server was removed, so for using Scan to FTP you have to activate FTP Server via the Terminal first. (SOLUTION) "Lion" Server: Enabling the FTP service Solution was released by Apple: http://support.apple.com/kb/HT4704 Note : Please be aware that the FTP service with Macintosh OS 10.7 "Lion" is not secure. Printing with Konica Minolta 10.6 driver Most print driver functions are available. No WORKAROUND necessary Printing with EFI Fiery driver 10.6 EFI printer drivers for Macintosh OS 10.6 cannot be installed on "Lion" and are not working. This is due to incompatibilities with the core printing system of 10.7 (SOLUTION) EFI has released a Fiery Express Driver which is a universal driver that can be used with any Fiery . The driver will provide basic feature support for Fiery printing. The Fiery Express Driver is a solution that can be installed on any Macintosh using Mac OS X 10.7 to provide basic feature support for Fiery printing. Macintosh OS X 10.7 users who want to print using Fiery features should print to the Fiery Held queue then use Command WorkStation 5.x to edit the Job Properties.
The Fiery Express driver will support the following features for Fiery printing: Duplex Stapling Output Paper Size Color Mode Composite Overprint Please see the attached driver and Fiery Express Driver Setup Guide for additional information. The following are known issues when using the Fiery Express Driver: a The Fiery Express Driver will not provide access to Fiery features. The PPDs installed by the FieryExpressMacDriver.pkg are the only supported PPDs for use with the Fiery Express Driver. OEM-specific PPDs are not supported. a Fiery Software Uninstaller for Macintosh does not recognize the "Fiery Express Driver". a QuarkXPress 8.0 crashes when launching the Print Dialog using the Fiery Express Driver. See FAQs for QuarkXPress 8 & 9 http://forums.quark.com/t/21811.aspx for additional
information regarding this issue. This driver is intended to provide users with basic print capabilities only. For access to Fiery features you may use Command WorkStation 5.x which is available as a free download on www.efi.com.
For more details please see Fiery Forum from EFI Thread: EFI has released a universal Mac OS X 10.7 Fiery Print Driver
http://fieryforums.efi.com/showthread.php/2454-EFI-has-released-a-universal-Mac-OS-X-10.7-Fiery-Print-Driver
Installation of TWAIN driver KM C35 ver.1.3.0.0 is not possible Pkg installer is not prepared for Macintosh OS 10.7 (SOLUTION) Use the modified pkg which is attached to this Solution.This pkg is for the bizhub C35 only. Notes: 1. To open the ZIP file WinZip should be installed. WinZip can be downloaded from the
open from the local computer to view.
WinZip website. The file can either be saved to disk or opened. It is recommended to download the ZIP and
2. To view the PDF, you may need to download a free copy of Adobe Reader.
Solution usage: 2
Description:
When installing the IC-409 Fiery onto either the C253 or C353 (C203 does not take the Fiery), the Fiery system software (and drivers) MUST be version 1.01 or higher & the machine firmware version MUST be MFP controller version 62 or higher. Version 1.0 is only compatable with the C451/C550/C650. Version 1.01 is compatible with C451/C550/C650 and C253/C353. NOTE: If the IC-409 is not upgraded to 1.01 when installed on the C253/C353, then a message saying Controller is not compatible with machine will appear when the Controller Details button is pressed in the Utility mode. Also communication between the engine & Fiery will not be possible.
Solution:
The current series of IC-409 Fierys (product code A074WY0) will ship with version 1.0, therefore ALL current IC-409 Fierys will need to be upgraded to 1.01 if installed onto a C253 or C353. Future versions of the IC-409 (these will use product code A074WY1), will ship with system software version 1.01 and will be compatable with C451/C550/C650 and C253/C353. The version 1.01 system software is now available for download from the FTP site on Secure Access, and the drivers are available on CSES or can be downloaded from the Fiery.
Report item No: 19 Solution ID : TAAU0900001EN00 Description: Machine keeps changing from Ready display to Duplex Door Open display every 3 seconds Solution: Please check contacts of Black Image Unit.
Solution usage: 2
Solution usage: 2
Key Counter location (4-pin connector).

Solution:
Please download the attached documentation to see Key Counter (4-pin) locations on the range of MFPs.
Solution usage: 2
"Please close right door" message. Message appears when right door is open or the front door is open and right door is closed.
This bulletin is sourced from Konica Minolta in the US. Therefore the part numbers quoted in this bulletin (and any attachments) may not be correct for your market region and may no longer be the current part numbers. Please always check on the Konica Minolta BSLJ parts web site for the correct/current part number before ordering any parts quoted in a bulletin. (This note added by BAU)
IMPORTANT NOTE ABOUT PART NUMBERS:
Solution:
PROBABLE CAUSES: 1. A failed DCPU. To verify a failed DCPU, test that continuity across both S5 and S4 is good and PRCB CN31 has 24V DC present. If DCPU CN7, pin 5 does not have 24V DC, replace DCPU (p/n A02E M400 01). 2. Interlock switches have failed. Replace the front (p/n A02E R709 00) and right (p/n 9J06 M601 00) interlock switches. 3. Swap/replace the black Imaging unit. SPECIAL NOTE : Solution contribution by Mike McCarthy and Jim Behrends, Production Print and John Miller,SSD
Solution usage: 2
Machine will not power ON. Blank display and no main power light.
Solution:
POSSIBLE CAUSE: The control panel may have failed. SOLUTION: To confirm, please locate the connection for the control panel on the main board and disconnect it. If the machine powers up, please replace the control panel. Control Panel Part Numbers
bizhub C203/C253/C353 - p/n A02E M710 02
bizhub C220/C280/C360 - p/n A0P0 M706 03 bizhub C652/C552/C452 - p/n A0P0 M706 03 bizhub C652DS/C552DS - p/n A0P0 M706 03 bizhub C650/C550/C451 - p/n A02E M700 01
bizhub C250/C252/C300/C352 - p/n 4038 6052 07
SPECIAL NOTE : Solution contribution by Stephen Schmelcke, Workgroup/SSD - BUS.
Solution usage: 2
CFC23, CFA14 or CDC60 error code. Machine may "lock up".
Solution:
bizhub C451/C550/C650 CFA14 intermittently when making a copy from the document feeder or when Header/Footer and the Annotation User Box are used. POSSIBLE CAUSE: Firmware update required. SOLUTION: Please re-flash your machine with the most current base firmware. CDC60 at power up or CFC23 when scanning or copying. POSSIBLE CAUSES: 1. Improper connection between the Image Processing Board and the PWB-MFP (MFPB). Check the Scanner Interface Cable for a proper connection. Replace the Scanner Interface Cable if necessary (p/n A00J N140 01). 2. The PWB-C board has failed. Replace the PWB-C board (p/n A00J H011 00). Reflash firmware after replacing the PWB-C board.
bizhub C652/C552/C452/C652DS CFA14 and "Please power machine OFF and ON" message. POSSIBLE CAUSES: 1. Firmware update required Please install firmware version GD9-B4 or later to prevent the message from being displayed. 2. Failed SA-502. Replace SA-502, Scan Accelerator kit (Item #A1MUWY1).
bizhub C220/C280/C360 CFA14 and "Please power machine off and on" message . POSSIBLE CAUSE: Firmware update required. SOLUTION: Please install firmware version GD9-B4 or later.
bizhub C652/C552/C452/C652DS/C360/C280/C220 CFA14 if an original is placed on the glass and the Start key is pressed multiple times.
CAUSE: Firmware update required. SOLUTION: Please install Base firmware version B4 or later.
bizhub C203/C253/C353/C451/C550/C650 The machine is "stuck" or locked up indicating the Konica Minolta logo. Or after replacing the NVRAM the machine is "stuck" at the "planet" screen. POSSIBLE CAUSES: 1. Improper connection between the Image Processing Board and the PWB-MFP (MFPB). Check the Scanner Interface Cable for a proper connection. Replace the Scanner Interface Cable if necessary (p/n A00J N140 01). 2. The PWB-MFP (MFPB) has failed. Replace the PWB-MFP (p/n A00J H020 07 for bizhub C451/C550; p/n A00J H021 00 for bizhub C650 ; p/n A02E H342 05 for bizhub C203/C253 and p/n A02E H341 05 for bizhub C353 ). Note : Upon replacement of the MFPB, reinstall the original NVRAM and reflash the firmware. Intermittent CFC23 error code when scanning to E-mail and CFA14 error code when copying off the glass. POSSIBLE CAUSE: The PWB-MFP (MFPB) to scanner interface cable might be loose or is failing. SOLUTION: Reseat the PWB-MFP to scanner interface cable. If the error codes persist, replace the interface cable (p/n A00J N140 01). CFA14. POSSIBLE CAUSE: There is no communication between the Image Processing Board (IPB) and the PWB-MFP (MFPB). SOLUTION: Reseat the connections between the IPB and the MFPB then tighten both ends of the connectors. CFA14 and "Please power machine OFF and ON" message. POSSIBLE CAUSE: Failed IPB. Note : This may occur during the High Compression mode when performing the gradation adjustment.
SOLUTION: Check the harness connection between the MFPB and the IPB. Please replace the IPB/PWB-C if necessary (p/n A02E H311 00 for bizhub C203/C253/C353 and p/n A00J H011 00 for bizhub C451/C550/C650). Reflash firmware after replacing the PWB-C board. CFC23 code at power up. POSSIBLE CAUSE: The MFP board has failed. SOLUTION: Replace the MFP board (p/n A02E H341 05) for the bizhub C353 and (p/n A02E H342 05) for the bizhub C253/C203. Reflash firmware after replacing the MFP board. SPECIAL NOTE : Solution contribution by Ian Lynch/Gary Scimeca/Cesar Jimenez, Production Print/SSD and Tom Kelly/Malcolm Hibbert/David Silverstein/Dave Bruni, Workgroup/SSD - BUS. Modified by BAU.
Report item No: 24 Solution ID : TAAU1100079EN00 Description: C2152 at power up. Solution:
Solution usage: 2
IMPORTANT NOTE ABOUT PART NUMBERS: This bulletin is sourced from Konica Minolta in the US. Therefore the part numbers quoted in this bulletin (and any attachments) may not be correct for your market region and may no longer be the current part numbers. Please always check on the Konica Minolta BSLJ parts web site for the correct/current part number before ordering any parts quoted in a bulletin. (This note added by BAU) PROBABLE CAUSES: 1. Detecting Plate not positioned properly. Shape of the detecting plate has been modified. Install the modified Detecting Plate (p/n A02E 5033 01). Please refer to the attached procedure for instructions on how to install the modified bracket. Note : The following are the serial number cut-ins with the modified Detecting Plate installed: bizhub C353 - A02E010005899 and onward bizhub C203 - A02E012005777 and onward bizhub C253 - A02E011005566 and onward bizhub C353P - A02E013000060 and onward magicolor 8650 - no cut-in available 2. Transfer Belt Retraction Sensor (PS31) mounting bracket (p/n A02E 1121 00) is fixed with a screw and it can be tilted while assembling. If the bracket is tilted, the sensor cannot detect the Transfer Belt position properly. In order to avoid tilting the bracket, the shape of the bracket has been changed. The shape of the sensor actuator has also been changed because the actuator could touch the other parts. PARTS A02E 1121 00 - current Bracket A02E 1121 11 - modified Bracket A02E 1122 01 - current Actuator A02E 1122 12 - modified Actuator Notes: a. When at the machine, please check the condition of Sensor Bracket and change the Sensor Bracket and Actuator if necessary. b. Please refer to details in attached Bulletin Number 6252 (applies to bizhub C203/C253/C353). To view a PDF, you may need to download a free copy of Adobe Reader.
3. Some packing material was not removed from a new Transfer belt before installation. Ensure that all packing material has been removed before the Transfer belt is installed. 4. Failure of the Transfer Belt Retraction clutch (CL7). Check for wiring being pinched from bypass door and replace the failed parts. PARTS CL7 (p/n A02E M200 00) bizhub C353 Drive Wiring/1 (p/n A02E N10F 02) bizhub C253 Drive Wiring/2 (p/n A02E N117 02) bizhub C203 Drive Wiring/3 (p/n A02E N10Y 02) bizhub C353P Drive Wiring/4 (p/n A02E N11A 00) magicolor 8650 Drive Wiring/6 (p/n A02E N11C 00) SPECIAL NOTE : Solution contribution by Rich Raynor, ESS; Freddie Burnham/Mike McCarthy, Production Print/SSD and Jim Behrends/Don St. Onge, Workgroup/SSD
Solution usage: 2
The TCP socket error occurs on the PageScopeWebConnection if latest ADOBE FLASH PLAYER(Ver9.0.124.0) is installed. This problem does not occur on ADOBE FLASH PLAYER(Ver9.0.124.0)
Solution:
This problem has been fixed by i-option 2 (Ver.J8) DL No. is as follows. C650:DLBT0801697* C550:DLBT0801696* C451:DLBT0801695* C353 Series:DLBT0801720*
Solution usage: 2
Description:
Symptom When the Box button is selected, MFP displays the Application Menu of Copy, Scan/Fax, User Box instead of the display showing Save/Use/File Document choices. Models C353:G00-J8 C253:G10-J8 C203:G20-J8 C650/C550/C451:G00-J8 *All machines produced in factory with above firmware have this issue. Cause of the issue The bug of Firmware When upgrading the FW to J8 version (include the special firmware based on J8) *The issue does NOT occur when upgrading the FW from i-Option FW(Ver.88) to J8. *The issue will be occur only by performing Data Clear after upgrading the FW to Ver.J8 from FW before Ver.88.
Solution:
Countermeasure The issue was fixed with FW Ver.R4 or later. It is possible to bring the application menu back to the box menu after installing the FW Ver.R4 or later. Software SW No. 78 0x02: bring back to box menu *It is recommended to upgrade the firmware to newest version.
Solution usage: 2
<Symptom>
If Image Log Transfer Settings is ON, C-D002 occurs when the polling RX request is received while saving FAX Job in the Polling TX User Box. Afterwards, C-B170 occurs when the line is disconnected.
<The cause of the issue> Bug of the firmware

Solution:
This problem has been fixed on the following FW version. FW Ver.GFW-R6

Solution usage: 2
Symptom Cannot set FAX Cover Sheet on the FAX Transmission Popup of Windows 64bit FAX drivers.
Cause This is the limitation for Windows WOW64. (WOW64 is the Windows subsystem to run 32bit applications on the 64bit operating system.)
Solution:
Workaround Please set "FAX Cover Sheet" on the Printing Preferences (Printer property) screen beforehand.
Report item No: 29 Solution ID : TAEU0800008EN03 Description:
Solution usage: 2
More and more customers changing their PBX systems from analogue or ISDN to VoIP based PBX systems.
Due to the general incompatibility of Fax and VoIP the following settings may work.
Theoretically FoIP would be the solution, but actually there is no known well running FoIP Hardware using the T.38 standard in combination with SIP, H.323 or other proprietary protocols to initiate a call.
This problem is NOT caused by the Fax Unit!!!!
it is caused by the general design of VoIP using TCP/IP Packets VoIP PBX systems and the general specification of VoIP and it's Codecs Coding an decoding timings Fax fixed timings LAN Packet losses Quality of Services ITU/RFC Specification implementation
Bugs interpretation of technical terms within the specifications of the ITU-T and RFC documents. Sending a Fax using VoIP installations is still not supported offically by Konica Minolta, but may work in a couple of cases.
This document will be revised from time to time to follow the technical changes and customer needs.
Solution:
I would like to inform you that performing the settings suggested by you we have solved the problem. Following the operation made setp by step:
1. From Service Mode ==> FAX Settings ==> Communication ==> Protocol set "ON" the "V.29 EP Tone" Protocol and set "OFF" all other faster protocolls. 2. From Service Mode ==> FAX Settings ==> Communication ==> Others we have set "OFF" the "ECM Function" 3. From Service Mode ==> FAX Settings ==> Function Parameter ==> Address "000e0012 = 01111000 (Hex 78 = 120 sec) (T1 Timer for Calling) 4. From Service Mode ==> FAX Settings ==> Function Parameter ==> Address "000e0013 = 01111000 (Hex 78 = 120 sec). (T1 Timer for Called) 5. From Service Mode ==> System 2 ==> Software Switch ==> SoftSwitch 21 Bit5 =1 00100000 (HEX 20 = over 4.5 sec) (T4 Waiting time between start Identification)
Note:
1. Before performing the above mentioned settings it is recommended to upgrade the Firmware to the latest Version and to check if the FK-502 will have the latest available Version. 2. You should expect more communication problems than on an ISDN or analogue line (approx 15% more communication problems.)
Workaround : If the above mentioned settings will not show an acceptable result, we can offer as alternative a
Unimessage Pro Fax Server Solution where Scan to e-mail with auto Prefix-suffix setting is used (depending on the machine Series - prefix suffix will be added automatically or ca be selected manually) RightFax Server with "Setup Utility for RightFax" using OpenAPI.
Written by Hans-Eric Seyda, KMBEU
Solution usage: 2
The address book data, stored in the machine, shall be also available in phone book of the fax driver. How to get them out of the machine and stored in the phone book of the driver.
Solution:
There are two ways to do so: 1. Using the Page Scope Data Administrator 2. Using the Page Scope Web Connection (This is part of this TAD). If using the Page Scope Web Connection it is necessary to be logged in as the system administrator. From there choose the "Maintenance" tab and click on "Import/Export". From the following list mark "Address" and click on "Export". Select from the following Address (Export) list "Address" and click to "OK". Click on "Download" follow by a click on "Save". Choose the directory where to store the export file. The machines address book will be stored in a *.txt file. Now this txt file can be modified and converted into a CSV file. To import the fax addresses into the phone book of the fax driver do the following: 1. 2. 3. 4. 5. 6. 7. 1. 2. 3. 4. 5. Go to the Printing Preferences of the fax driver. Select the Phone Book entry. Go to File. Select Open. Select the CSV file to import. Select OK. Select File and the Save. Go to the Printing Preferences of the fax driver. Select the Phone Book entry. Go to File. Select Open. Select the CSV file to import.
6. Select OK. 7. Select File and the Save. -----------------------------------------------------------------------------------------------------------------------Parts of this TAD are from: - TAUS0801325EN00 - FK-502, how to Import/Export addresses or CSV files to the fax driver.
Report item No: 31 Solution ID : TAUS0700877EN00 Description: Does the controller offer IPv6 support? Solution:
Solution usage: 2
The IC-409 does offer support for IPv6 as well as IPv4. SPECIAL NOTE : Solution contribution by Mike Galletta, Workgroup/SSD
Report item No: 32 Solution ID : TAUS0702913EN02 Description: How to set up LDAP. Solution:
Solution usage: 2
Please perform the step-by-step procedures mentioned on the attached PDF. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
http://www.adobe.com/products/acrobat/readstep2.html
SPECIAL NOTE : Solution contribution by Cesar Jimenez and Mark D'Attilio, Production Print/SSD
Report item No: 33 Solution ID : TAUS0703269EN02 Description: How to set up User Authentication using Active Directory from the MFP and using the driver. Solution:
Solution usage: 2
From the MFP Side: 1. Administrator setting 1,2,3,4,5,6,7,8. 2. System setting. 3. Date/Time setting (also enter correct Time Zone). Use the same time as the server. EST-Time Zone UTC - 05:00 CST-Time Zone UTC - 06:00 MST-Time Zone UTC - 07:00 PST-Time Zone UTC - 08:00 4. Administrator Setting 1,2,3,4,5,6,7,8. 5. Network setting. 6. TCP/IP settings. 7. FWD to page 3. 8. DNS settings (enter Priority and substitute DNS TCP/IP addresses). 9. Administrator setting. 10. Network settings. 11. Detail settings. 12. Time Adjust settings (NTP Settings - ON, enter TCP/IP address of server). 13. Administrator Mode (1,2,3,4,5,6,7,8). 14. User Authentication/Account track. 15. General settings. 16. ON (External Server). 17. Select Active Directory. 18. Enter the Domain Name. 19. Press Registration. 20. Press OK, OK. 21. Enable Account Track. 22. Choose Account Track Input Method. 23. Choose Account Name & Password. 24. Press OK. From the computer: 1. Go into the Printers folder or Printers and Faxes. 2. Right-click on the printer. 3. Select Properties. 4. Select the Option or Configure Tab (may not be available on some models). 5. Make sure that User Authentication is set to ON [Device] (may not be available on some models). 6. Open the application. 7. Select File. 8. Select Print. 9. Choose the printer. 10. Select Properties. 11. Select the Setup tab. 12. Choose User Authentication/Account Track. 13. Enable User Authentication. 14. Select Recipient User. 15. Enter the User Login Name and Password (the ones used to login to the Domain). 16. Select OK, OK, OK. Note : The MFP settings can be performed from the web browser. Time zone and daylight saving settings are critical to allow the MFP to synchronize with the active directory server. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD and Jim Behrends, Workgroup/SSD
Report item No: 34 Solution ID : TAUS0703308EN02 Description: How to export and import Account Track information via PageScope Web Connection. Solution:
Solution usage: 2
Solution:
Account tracking codes and counts can be exported and imported. When performing a Data Clear, Account tracking information is erased. The following procedure can be used in the event a Data Clear needs to be performed to backup the Account codes and Copy/Print/Scan limits. To backup Export and Import Account tracking data, perform the following: 1. Browse to the NIC and log in as Administrator. 2. On the Maintenance tab select Import/Export. 3. Select Device Setting and select OK. (see attached photo) 4. Select Export and click OK. 5. Save the file to the desktop or a folder. 6. To Import the file perform the same procedure but this time select Import . 7. Browse to the file and click OK. Other options available under Device Setting:
Import/ Export Device Setting Audit Log Counter Authentication Information Address Copy Protect/ Stamp
SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Report item No: 35 Solution ID : TAUS0800962EN03 Description:
Solution usage: 2
SERVER CONNECT ERROR message and unable to scan to E-mail via Microsoft Exchange Server 2003 and 2007.
Solution:
CAUSE: An exception for the printer was not added to the Microsoft Exchange Server. SOLUTION: Have the server Administrator add an exception for the printer to the Exchange exceptions list. 1. Open the Control panel and select Windows Firewall. 2. Select Exceptions and Add Port. 3. Add a name and Port number. 4. Click on Change Scope. 5. Select Custom List and add the TCP/IP address for the exception. SPECIAL NOTE : Solution contribution by Malcolm Hibbert, Workgroup/SSD and Mark D'Attilio, Production Print/SSD
Report item No: 36 Solution ID : TAUS0801866EN00 Description: When printing from Microsoft Word why does the background color for the page not print? Solution:
Solution usage: 2
If desired, background colors must be selected when printing. Please use the following steps to allow background colors to be printed: 1. In Word, select File from the toolbar. 2. Choose Print. 3. In the drop-down of the print window, choose the correct printer. 4. Select Options in the print window. 5. Select the check box for "Background colors and images" under the heading "Include with document". 6. Select OK. SPECIAL NOTE : Solution contribution by Dave Bruni, Workgroup/SSD
Report item No: 37 Solution ID : TAUS0802150EN00 Description: Setting up WebDAV on a Microsoft Windows XP Pro workstation. Solution:
Solution usage: 2
Please perform the procedures mentioned in the attached documentation. To view a PDF, you may need to download a free copy of Adobe Reader.
Solution usage: 2
Fax cannot be taken out of memory RX mode.

Solution:
CAUSE: A key counter is installed on the machine. SOLUTION: Memory RX is normal operation when a key counter is installed. Incoming fax messages must be printed out from memory. SPECIAL NOTE : Solution contribution by Bill Hall, Workgroup/SSD
Report item No: 39 Solution ID : TAUS0802439EN02 Description: Server connect error and forward TX error when scanning to SMB. Solution:
Solution usage: 2
CAUSE: A password is required, not just the user name. SOLUTION: Create a password for the account or use an account that has a password.
Report item No: 40 Solution ID : TAUS0802548EN03 Description: When printing with Account Track/User Authentication enabled, the print job does not print out. Solution:
Solution usage: 2
Solution:
CAUSE: Incorrect printer driver settings. SOLUTION: To perform print pass through with Account Track/User Authentication enabled, in the printer driver Properties, select the Configure tab and, under Device Option, select Account Track.
If this setting is set to "Enable", you have to input Department Name and Password even if the "Print without authentication" is set to Allow. If the Department Name and Password are blank, the print job will canceled. If this setting is set to "Disable", the job can be printed. If the setting is grayed out and cannot be changed, you must uncheck the "AUTO" setting in the "Acquire Settings" option to allow changes to be made.
Report item No: 41 Solution ID : TAUS0802654EN01 Description: Errors when writing to the CF card via the Firmware Imaging Toolkit. Solution:
Solution usage: 2
CAUSE: There is additional setup configuration required after installing the Firmware Imaging Toolkit. SOLUTION: Procedure by OS: Microsoft Windows Vista 1. Open Control Panel. 2. Open System and Maintenance, and then click on Administrative Tools. 3. Double-click on Local Security Policy. 4. Local Security Policy is opened and Security Settings is displayed in the left portion of the window. 5. Click left side of Local Policies, and then Local Policies is opened. 6. Click displayed Security Options, and then double-click on [Devices: Allowed to format and eject removable media] that is displayed in the right side of Local Security Policy window. 7. Change the setting to Administrators and Interactive Users and click OK. 8. After restarting PC, all users can use Compact Flash Card. Microsoft Windows XP 1. Open Control Panel. 2. Open Performance and Maintenance, and then click on Administrative Tools. 3. Double-click on Local Security Policy. 4. Please open the following policy: Security Settings\Local Polices\Security Options\Allowed to format and eject removable media 5. Select Administrators and Interactive Users, and then click OK. 6. Reboot the PC to take effect. Microsoft Windows 2000 1. Open Control Panel. 2. Open Administrative Tools. 3. Double-click on Local Security Policy. 4. Please open the following policy: Security Settings\Local Polices\Security Options\Allowed to format and eject removable NTFS media 5. Select Administrators and Interactive Users, and then click OK. 6. Reboot the PC to take effect. SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS/BSE and Ian Lynch, Production Print/SSD
Solution usage: 2
Unable to scan SMB utilizing host name. Using host address scanning to SMB works fine.
Solution:
CAUSE: The Host Name is not entered into the machine with all uppercase letters. SOLUTION: Enter the Host Name in all uppercase letters. SPECIAL NOTE : Solution contribution by Tom Kelly, Workgroup/SSD and Mark D'Attilio, Production Print/SSD
Report item No: 43 Solution ID : TAUS0902214EN00 Description: Machine scans originals twice. Solution:
Solution usage: 2
CAUSE: This is normal operation if Background Removal is set to Auto. SOLUTION: If scanning each original twice is not desirable, manually select the Background Removal level and use the following procedure: 1. Select Copy. 2. Select Quality. 3. Select Background Removal. 4. Select Standard, then OK. SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD
Solution usage: 2
Some PDF files won't print

Solution:
CAUSE: Security restrictions preventing printing. SOLUTION: 1. Open the file in question on a PC and select "File" 2. Click "Document properties" 3. Click "Security" 4. View if there are any restrictions for printing. This feature can be viewed with all versions of Acrobat reader but can be changed with Acrobat standard or higher. SPECIAL NOTE: Solution contribution by John Miller, Workgroup/SSD
Report item No: 45
Solution ID : TAUS1000207EN01 Description: How to Scan to SMB or FTP in a Macintosh 10.x environment. Solution:
Solution usage: 2
See the attached document for instructions on setting up a Macintosh 10.x for scanning. To view the PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE: Solution contribution by Randall Marquardt SSD/Workgroup and SSD Printer Support
Report item No: 46 Solution ID : TAUS1000881EN00 Description: Unable to scan to E-mail using Binary division. Solution:
Solution usage: 2
CAUSE: Unsupported function. SOLUTION: Microsoft Exchange 2007 does NOT support "message/partial" content type. Partial files are not permitted to be transmitted for security reasons. SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD
Report item No: 47 Solution ID : TAUS1001661EN02 : Setting up Scan-to-E-mail using a Description Solution: account.
Solution usage: 2
Please perform the procedures mentioned in the attached documentation. To view the PDF, you may need to download a free copy of Adobe Reader.
Gmail settings are:

pop.gmail.com in the Incoming mail (POP3, IMAP or HTTP) field smtp.gmail.com in the Outgoing mail (SMTP) field
Gmail uses Secure Sockets Layer (SSL)

Port 465 SSL in the Outgoing mail (SMTP) Port 587 START TLS in the Outgoing mail (SMTP) (if SSL is unavailable) Port 995 SSL in the incoming mail (POP3)
Gmail also requires POP download to be enabled. This is located under settings, Forwarding and POP/IMAP. Make sure Enable POP for all mail is selected. Be sure to save changes. Note : For for setting up Scan-to-E-mail, please see the following solutions:
How to scan to E-mail using Emperon controller. The Start button is amber when attempting to scan to E-mail. Scan to E-mail is not working; Start button is amber (orange).
Solution usage: 2
Unable to print or scan from a USB device.

Solution:
CAUSE: The specified functions are disabled by default. SOLUTION: To enable print and scan functions via USB please follow these instructions. 1. Enter Administrator mode. 2. Select System Settings. 3. Select User Box Settings. 4. Select External Memory Function Settings. 5. Modify print and scan to allow enabling these functions. SPECIAL NOTE : Solution contribution by Stephen Schmelcke, Workgroup/SSD
Report item No: 49 Solution ID : TAUS1103529EN00 Description: A blank separator page is inserted between print jobs. Solution:
Solution usage: 2
CAUSE: The "Banner Sheet" option is enabled in the machine. SOLUTION: Turn OFF Banner Sheet. 1. User Settings. 2. Printer Settings. 3. Basic Settings. 4. Banner Sheet. 5. Set to OFF. 6. Make sure to power cycle the machine after changing this option. The setting will not take effect until the MFP has been rebooted. SPECIAL NOTE : Solution contribution by Randy Marquardt, Workgroup/SSD
Solution usage: 1
Tray3, 4 vertical transport section misfeed occurs frequently and could not solve by replacing feeding roller, clutch and sensor.
Solution:
Solution:
Trouble shooting for J2001(Tray3,4 vertical transport section) (1) Checking BACKLASH Adjusting the position of Paper feed motor (9J08M10600) as the gear smoothly rotates by hand in both of clockwise and anticlockwise direction. Concentricity of motor may be abnormal if you could not get smooth rotation of the gear. In this case, the motor must be replaced. There is a possibility that the motor torque has been decreased if the MFP has been running under abnormal BACKLASH for long time.
(2) Checking FW version Checking FW version (Printer) if it is G20-09 and later.

<DLBT0803428EN00>
* Paper jam(J2001) frequently occurs if setting large paper size in tray3, tray4. <Reference> Applied machine serial number of checking BACKLASH at production line. PC-104 A0930Y0003236 and later A093WY0011720 and later A093801000034 and later PC-204 A0930Y1007931 and later A093WY1029636 and later A093802000137 and later PC-405 A093010007495 and later A093WY2025917 and later A093803000007 and later -End-
Report item No: 51 Solution ID : TAUS0634060EN01 Description: List of equipment that is no longer being supported. Solution:
Solution usage: 1
Please see attached Product & Technical Support Bulletins 1792 and 2443 and Marketing Bulletin #07-GB-016. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
Solution usage: 0
When installing the IC-409 Fiery onto either the C253 or C353 (C203 does not take the Fiery), the Fiery system software (and driver) MUST be version 1.01 or higher & the machine firmware version MUST be MFP controller version 62 or higher. Version 1.0 is only compatable with the C451/C550/C650. Version 1.01 is compatible with C451/C550/C650 and C253/C353. NOTE: If the IC-409 is not upgraded to 1.01 when installed on the C253/C353, then a message saying Controller is not compatible with machine will appear when the Controller Details button is pressed in the Utility mode.
Solution:
The current series of IC-409 Fierys will ship with version 1.0, therefore ALL current IC-409 Fierys will need to be upgraded to 1.01 if installed onto a C253 or C353. The version 1.01 system software is available for download from the FTP site on Secuure Access, and the drivers are available on CSES or can be downloaded from the Fiery.
Solution usage: 0
The Engine Network ID (Mac Address) does not appear on configuration page in DHCP mode.
Solution:
If you want to display Engine Network ID (Mac Address) on the config Page, please refer the following DL NO. and install the patch file(1-VLROC) to IC-409. DLBT0801397EN00 1-VLROC
Report item No: 54 Solution ID : TAAU0800022EN00 Description: How to use the proof printing feature to print multiple sets when using the standard or Fiery controller. Solution:
Solution usage: 0
To print out the sets, perform the following: 1. Press the Job details tab. 2. Press the Release held tab twice. 3. Highlight the job and press the Start key. Note : Please ensure that machine firmware version is the latest. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by Craig Blyther, ESS/SSD
Report item No: 55 Solution ID : TAAU0800040EN00 Description: When updating firmware to version G00_R5, MFP won't connect to authentication manager. Solution:
Solution usage: 0
After successful installation of firmware version G00_R5, you must go back into the MFP and enable the OpenAPI-interface. Select the following: 1. Administrator 2. System connection 3. Open API 4. Set access settings to Allow SPECIAL NOTE: Solution contribution by John Miller, Workgroup/SSD
Report item No: 56 Solution ID : TAAU0900002EN00
Solution usage: 0
Description: Using the Firmware Imaging Toolkit version 2.5.5, programming the CF card will appear to work okay. However when the card is used to install the Firmware Loadable Driver for the Cardman5125 Proximity Card reader, the download fails at the MFP panel showing "Download N.G." Solution:
CAUSE: The format of the CF Card is incorrect. The Firmware Loadable Driver does not support Firmware Imaging Toolkit. SOLUTION: Use Cygwin to program the card with the correct format, following the method below: 1. Extract the firmware to the root (C:\) drive to create the following directory: C:\card_work. 2. Open the command prompt and change directory to C:\card_work 3. Type the following command for bizhub C353: mkcfldr ti1 f: Note : f: - should be the current drive where the CF card is inserted (e:, f:, etc.). ti1 - is the MFP model name code; this code will be different for each model. Switches used for setting the MFP model environment in Cygwin are:
bizhub C353 - ti1 bizhub C253 - ti2 bizhub C203 - ti25 bizhub C650 - mi1 bizhub C550 - mi2 bizhub C451 - mi3
Please refer to appropriate bulletin for additional machine codes.
Report item No: 57 Solution ID : TAAU0900012EN00 Description: The Cardman5125 Card Reader indicator light is flashing after set-up. Device is working correctly, but why does the indicator light flash alternately read and green? Solution:
Solution usage: 0
This is normal operation of device. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Solution usage: 0
Symptom If you exchange any of the following parts on a machine in which i-option firmware is installed, "Licence management error occurred" might be displayed on the operation panel: - NVRAM - Service EEPROM board - MFP board NOTE: The message can also occurr if NV ram recovery firmware is used.
Solution:
Solution:
Solution When this message is displayed on the operation panel it is necessary to perform the repair operation (refer to the "Repair" section of the attached document). - Caution When the error message is indicated after replacement of the NVRAM on a machine that already has the i-option function installed, then License Activation is required after the completion of the repair operation in order to use the i-option function again. In the case where a machine that does NOT have the i-option function installed is displaying the "Licence management error occurred" message, then the machine will continue to function normally even though the error message is displayed. When the message "License Management Error" is displayed on the control panel, the repair operation is the first thing to do. However, in case the condition could not be solved after repair operation, the License Initialization operation is necessary to be performed to clear the condition (see the "Intialization" section of the attached document). When replacing the parts mentioned above, please replace them with new parts. When the parts are replaced with used parts, the message condition can not be solved by performing the repair operation.
Please refer to the attached "License Authentication Operation Guide (LK-101 LK-102 LK-103)" for the repair procedure. This document can also be downloaded from TNBT0800021EN0*.
Solution usage: 0
Symptom : When the Transfer Belt Unit reaches its maximum life and it stops the machine with the displayed warning to fit a new Transfer Belt Unit, when the new Transfer Belt Unit is fitted it does not reset the Display or the Electronic Counter. This normally happens when the Transfer Belt Unit is replaced for the very first time from the machine's install.
Solution:
Cause : The Connector CN33 (2 Pin) on the Printer Control Board (PRCB) is not connected or is poorly connected. It is the ONLY 2 pin Connector on the PRCB. This can happen from the factory (it was never connected when the machine was made). It can also happen if the PRCB is removed and re-fitted by an engineer, or the PRCB is replaced due to failure. There is no information on the Wiring Diagrams or in the Service Manuals about this CN33 Connector. In fact, the Wiring Diagram does not show anything connected to this connector at all. CN33 supplies the 24volt to the Reset Fuse in the Transfer Belt Unit, so that it blows the Fuse when a New Unit is installed. Action : Check CN33 on PRCB and re-connect it. (It is normally tucked into the wiring harness).
Solution usage: 0
Copy quality problem with one or more of the following symptoms:

The blacks of an original with large black areas may be produced as navy blue. There are lighter blue streaks through the navy blue areas, running in the lead-to-trail direction. The same problem may be noted in other colors. Solution:
CAUSE: Failed exposure lamp (FL201). SOLUTION: Replace the 1st Slider Assembly. Note : The exposure lamp cannot be ordered as a separate part. It is included with the 1st Slider Assembly. SPECIAL NOTE : Solution contribution by Bill Hall, Workgroup/SSD/BUS
Solution usage: 0
There have been islolated cases of fuser roller delamination on Thames range (see image below). This can occur at any stage in the fuser's life.
Solution:
Problem is caused by overheating, primarily when the Sleep Mode setting is disabled. 1. Ensure that Sleep Mode is turned ON (maximum 240 mins). 2. If this is not acceptable to the customer, or ineffective, the following special firmware is available that reduces the fuser temperature from 150 degrees to 140 degrees (attached). However please note that there are side effects to this firmware which must be taken into account: [Side effects of Special FW] 1. Fusing ability is reduced a little. 2. Luster (sheen) is reduced a little. 3. Paper curl is going to increase. [FW]
Model bizhub C353 bizhub C253 bizhub C203
Program Name MFP firmware MFP firmware MFP firmware
Down-load file name C353_A02E0Y0-0050-G2B-0900.EXE C253_A02E0Y0-0050-G2B-0900.EXE C203_A02E0Y0-0050-G2B-0900.EXE
Check sum 7FA6 804E 1BC0
Solution usage: 0
FS-519, C11A0. Jamming in finisher may occur when producing more than 3 copies.
Solution:
PROBABLE CAUSES: 1. One-way gears are slipping in the finisher drive section from gear lube. Try cleaning the lubrication from the gears. If problem persists, replace the one-way gears, 32T (p/n 4349 1633 01), 19T (p/n 4349 1611 01). Please see attached documentation as a reference. 2. Paper holding drive failure. Replace FSCB (p/n A0DA H001 01). SPECIAL NOTE : Solution contribution by John Miller/David Silverstein, Workgroup/SSD and Cesar Jimenez, Production Print/SSD - BUS
Report item No: 63 Solution ID : TAAU1000026EN00 Description: C3101 codes Solution:
Solution usage: 0
CAUSE: Communication failure between PS38 Fuser roller retraction sensor and M12 Fuser pressure/retraction motor. SOLUTION: 1. Inspect the M12 connector for proper connection and correct as necessary. 2. Perform a PS38 I/O check in sensor check mode. PRCB CN28-8 (ON). If there is no change it is possible the gears are cracked or one way gear is slipping. 3. Perform M12 operation check PRCB CN28-4 to 5. 4. If problem persists, replace the M12 motor 5. If problem still persists, replace the fusing unit 6. If still not resolved, replace the PRCB
Solution Provided by Don St.Onge - Windsor SSD
Solution usage: 0
Machine beeps when the Fax/Scan button is pressed and fails to display the fax/scan screen.
IMPORTANT NOTE ABOUT PART NUMBERS: This bulliten is sourced from Konica Minolta in the US. Therefore the part numbers quoted in this bulliten (and attachments) may not be correct for your market region and may no longer be the current part numbers. Please always check on the Konica Minolta BSLJ parts web site for the correct/current part number before ordering any parts quoted in a bulliten. (this note added by BAU)
Solution:
PROBABLE CAUSES: 1. The HDD is not enabled. To enable the HDD, perform the following: a. Press the Utility/Counter key. b. Touch [Meter Count] on the touchscreen. c. Touch [Check Details] on the touchscreen. d. Press Stop, 0, 0, Stop, 0, 1 on the touchscreen. e. Touch [System 2] on the touchscreen. f. Touch [HDD] on the touchscreen. g. Touch [Installed] on the touchscreen. h. Touch [End] on the touchscreen. i. Touch [Exit] on the touchscreen. 2. The HDD has either become corrupt or has failed. Reformat the HDD. If the issue persists or unable to reformat HDD, replace the HDD (p/n A00J M723 00 for bizhub C203/C253/C353/C451/C550/C650 and p/n A0P0 M720 00 for bizhub C452/C552/C552DS/C652/C652DS). Note : The HDD has been modified for the bizhub C203/C253/C353/C451/C550/C650. Because the specification in the interface is different between the previous 60GB IDE HDD (p/n A00J M721 00) and updated 80GB SATA HDD (p/n A00J M723 00), the following changes have been implemented for the 80GB installation:
PWB-PS Assembly (p/n A02EH34400) has been added. 2 Screws (p/n V118030603) for the PWB-PS Assembly installation have been added. Bracket (p/n A00J144100) has been changed for the bizhub C451/C550/C650.
Please see details in the attached documents:

"Parts Mod Notice HDD Change Mosel.pdf" for C451/C550/C650 "Parts Mod Notice HDD Change Thames.pdf" for C203/C253/C353
3. The machine memory is scrambled. Perform a Data Clear.
IMPORTANT : Prior to the Data Clear: The one touches will be erased so it is recommended to export the addresses from the machine. The E-mail information will be erased so please export the Device information from the machine. Make a note of the TCP/IP address configuration as the machine will be reset to DHCP. Backup any account codes with PageScope Data Administrator. Data Clear a. Enter Tech Rep Mode. b. Press System 1. c. Press Initialization. d. Press Data Clear and then the Start key. e. Power machine OFF/ON when prompted. Note : After the Data Clear:
Reinstall the HDD under System 2/HDD and power the machine OFF/ON. If a Fax is installed, reset the target back to your market region in System1/Marketing. Reinput the TCP/IP address information. Import the address book and device settings.
4. The machine setting information has not been input. Enter the machine setting information by performing the following: a. Enter Admin mode. b. Select Admin/Machine Settings. c. Select Device Name. d. Enter machine name and press OK. SPECIAL NOTE : Solution contribution by Ian Lynch/Mark D'Attilio/Ted Young, Production Print/SSD and Don St. Onge/John Miller, Workgroup/SSD
Solution usage: 0
C2351 shortly after power ON.
Solution:
CAUSE: Poorly seated connector to the Black (K) toner suction fan or failed fan motor resulting in no rotation of the fan (FM3). SOLUTION: To troubleshoot the K toner suction fan, perform the following: 1. Visually inspect the K toner suction fan for rotation during the boot process. Inspect the fan housing for dust or other obstructions that restrict the fans rotation. 2. Check the K toner suction fan connector (CN126) and ensure that it is securely attached to the wiring harness. 3. Inspect CN30 on the PRCB. Ensure that all pins are straight and properly aligned. 4. Replace the K toner suction fan (p/n 9313 1000 72) as necessary. SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD
Solution usage: 0
What can cause blank copies with no image on the transfer belt and allow the machine to complete stabilization without displaying a code?
Solution:
The machine will produce blank copies with no image on the transfer belt and complete stabilization without displaying a code if CN1 on the REYB/PH is not connected properly. Please reseat CN1 on the REYB/PH and if the problem continues please replace the REYB/PH (p/n A02E H003 00). Solution Contribution by Wilfredo Gonzalez, Copy Source/Coral Springs FL and David Bruni Workgroup/SSD.
Report item No: 67 Solution ID : TAAU1000041EN00
Solution usage: 0
Description:
C0301 code at power up.
Solution:
POSSIBLE CAUSE: The suction fan motor (FM8) has failed. SOLUTION:
Reboot the machine. If the problem does not clear, check the connection on FM8 to make sure the connection is secure and verify that the fan is not being obstructed in any manner (dust/debris). Replace the ADU/Vertical Conveyance Assembly (p/n A02E R722 11) which includes the fan (FM8 is not available as a unique part). If the problem persists, replace the PRCB board (p/n A02E H001 06).
SPECIAL NOTE : Solution contribution by Tom Kelly, Workgroup/SSD and SSD Printer Support
Solution usage: 0
FS-517/FS-519/FS-526/FS-608, The part indicated by is open. Ensure that it is properly closed. message.
Solution:
bizhub C451/C550/C650/C552/C552DS/C652/C652DS with FS-517/FS-526/FS-608 PROBABLE CAUSES: 1. SW1 settings on the Transfer Control Board (p/n A07R H090 12) are incorrect. Please set SW1-1 and SW1-2 from OFF to ON (SW1-1: OFF ON and SW1-2: OFF ON). Please refer to attachments for supporting information. 2. The finisher (FS-517, FS-526 or FS-608) is not plugged into horizontal transport assembly when horizontal transport assembly is plugged into engine. Connect the finisher to the horizontal transport assembly. bizhub C203/C253/C353/C353P/C451 and magicolor 8650DN with FS-519 PROBABLE CAUSES: 1. Microswitch (SW2) under the shutter drive assembly of the finisher is in the incorrect position. Reposition SW2 (p/n 9331 2200 31) actuator under the tab as illustrated in the attached documention. 2. Shutter Bracket holding the shutter is broken. Replace the Shutter Bracket (p/n 4349 2083 02). SPECIAL NOTE : Solution contribution by Cesar Jimenez/Mike McCarthy/Gary Scimeca, Production Print/SSD and Tom Kelly, Workgroup/SSD - BUS.
Solution usage: 0
How to enable Print Passthough when Vendor 2 mode or Management Device 2 mode is turned ON. NOTE - Normally when vendor 2 mode or Management Device 2 mode is enabled, a print job must be sent as a secure print job and then released from the machine after logging in to the vending trerminal (depending on the type/brand of terminal, the user may also be charged for the print job). However Print Passthrough allows a print job to be sent as per any other print job, so there is no need to log into the vending terminal to releae the job.
Solution:
Solution:
Please follow the procedure below to enable Print Passthrough: 1. Ensure that Vendor 2 mode, Key Counter IF Vendor mode or Management Device 2 mode is turned ON in Service Mode. NOTE - You MUST enable the vendor/management device 2 mode first, otherwise the [Usage Setting for Each Function] button will not be visable. 2. Log in to [Admin settings]. 3. Select [Security Settings]. 4. Select [Function Management Settings]. 5. Select [Usage Setting for Each Function]. 6. Press the OFf selection for Print. 7. Select OK and exit to main screen This area controls what is being monitored via Vendor functions, and controls if a function (Copy, Print, or Scan/Fax) is monitored, not monitored, or disabled completely. ON = Monitored for Vendor function OFF = Not monitored Restrict = this function is disabled
Report item No: 70 Solution ID : TAAU1000090EN00 Description: C-1182 occurs on the machine with JS-505. Solution:
Solution usage: 0
Centre of Gear (A0832105) is worn out. Replace the Gear by referring to the attached procedure.
Report item No: 71 Solution ID : TAAU1000094EN00 Description: MFP is pingable but does not print. Solution:
Solution usage: 0
CAUSE: After a client connects to the MFP using SMB via ports 139 or 445, if the client suddenly disconnects from the MFP, there is a possibility that the MFP will keep the connection to the client open. In this case, the MFP will consume the internal resource File Descriptor (FD); as a result, the client cannot access the MFP. SOLUTION: Download and install the controller firmware below: Model New Ver. Program File Name C203 C253 C353 C220/C280/C360 C451 C550 C650 C452/C552/C652 C552DS/C652DS GHF-R6 GGF-R6 GFF-R6 GCH-90 GFF-R6 GFF-R6 GFF-R6 GCH-90 GCH-90 A02E0Y0-F000-GHF-R6.exe A02E0Y0-F000-GGF-R6.exe A02E0Y0-F000-GFF-R6.exe A0ED0Y0-F000-GCH-90.exe A00K0Y0-F000-GFF-R6.exe A00J0Y0-F000-GFF-R6.exe A00H0Y0-F000-GFF-R6.exe A0P00Y0-F000-GCH-90.exe A1DM0Y0-F000-GCH-90.exe
SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS - BUS.
Solution usage: 0
Blank display:
after removing the VI-504 interface board for the IC-409. after removing the Fiery with the Relay Circuit Board and changing it to an embedded controller.
IMPORTANT NOTE ABOUT PART NUMBERS: This bulletin is sourced from Konica Minolta in the US. Therefore the part numbers quoted in this bulletin (and any attachments) may not be correct for your market region and may no longer be the current part numbers. Please always check on the Konica Minolta BSLJ parts web site for the correct/current part number before ordering any parts quoted in a bulletin. (This note added by BAU)
Solution:
PROBABLE CAUSES: 1. PWB-JMP (p/n A00J H025 00) or, for bizhub C650 only, PWB-GIF (p/n A00J H023 01) has been removed from Connector PJ17 on the PWB-MFP. The PWB-JMP is removed when installing the VI-504 interface which is used in conjunction with the IC-409. The bizhub C650 comes standard with the interface kit installed. Do not remove it. IMPORTANT : When installing an IC-409 with the VI-504 interface board please keep the PWB-JMP. It will be need to be reinstalled if the VI-504 is removed from the PWB-MFP. Note : Please view attached photos which show the location of the PWB-JMP and the attached Installation Instructions for the Video Interface Kit/Image Controller. 2. Memory missing on the PWB-MFP. Install the correct memory on the board.
SPECIAL NOTE : Solution contribution by John Sobala, DSM - East Region and Jim Behrends, Workgroup/SSD - BUS.
Solution usage: 0
What can cause the black registration to be off and the machine to displays P-9 and P-21 errors?
Solution:
Possible Cause: The black registration may be off and the machine may display a P-9 and P-21 error if the black print head has failed OR is out of position. Please check that the black printer head is installed correctly. If installation is OK, then replace the Print Head Assembly (p/n A02E R701 00) for the bizhub C353 and (p/n A02E R702 00) for the bizhub C253/C203. Please review the attached samples to determine if the symptom is similar to the one being experienced.
SPECIAL NOTE : Solution contribution by Dave Bruni, Workgroup/SSD - BUS.
Report item No: 74 Solution ID : TAAU1000108EN00 Description: When printing the specific MS-word file from Mac OS 10.6, the stains may appear. Solution:
Solution usage: 0
Please try the firmware ver. GSC-R6. C650 DLBT1002365EN* C550 DLBT1002364EN* C451 DLBT1002363EN* C353/ C253/ C203 DLBT1002366EN* Please try the firmware ver. GD4-B4. C220/C280/C360 DLBT1002417EN* C452/C552/C652 DLBT1002418EN* C552DS/C652DS DLBT1002419EN*
Solution usage: 0
When using either Vendor 2 mode or Management Device 2 mode, print jobs will not print. Copied jobs are OK. NOTE: Sending a print job as a Secure Print job will work OK.
Solution:
CAUSE: As a default, the machine is set to only print a job if it is sent as a Secure print job (when using Vendor 2 or Management Device 2 mode). The user must then enable the machine (log onto the vending/management device) and release the job from the Secure Print User Box. NOTE: If the print job is sent as a normal print job (so not Secure Print), then it will be automatically deleted by the machine. SOLUTION: If the customer does not want to use Secure print, and would rather that the print jobs are automatically printed out when they are sent, then please set up pass through printing as per the instructions below: NOTE: You MUST enable Vendor 2 mode or Management Device 2 mode first. Otherwise the "Fuction Management Setting" button will not be available.
1. Enter [Administrator Settings] => [Security Settings] => [Function Management Settings] => [Usage Setting for each Function]. 2. On the line marked "Print", select "OFF". This will stop the vending/management system from controlling the print functions of the machine.
Explanation of settings within [Function Management Settings]: In Vendor 2 mode you can set Copy, Print and Send Data (Scan/Fax) to ON, OFF or Restrict.
"ON" - Selecting the ON setting will allow the vending system to control that function, and therefore the user will need to enable (or log on) the vending device before they can use that particular function. "OFF" - Selecting the OFF setting means the vending system has no control over that function, and therefore the user does NOT need to enable the vending device before that function can be used. "Restrict" - This setting means that the particular function will not work at all (vendor enabled or not).
In Management Device 2 mode, you have the added setting of "Other Prints".
Other prints controls the printing of documents out of a User Box. This can also be set to ON, OFF or Restrict.
Solution usage: 0
C-3201 (C3201) indicated.
Solution:
bizhub 420/500 CAUSE: A motor speed abnormality of the Fusing Motor (M11). When M11 is ON, an EM error signal is detected 30 times in succession within a specified period of time. Bad connection between the Fusing Motor (M11) and the Printer Control Board (PRCB). SOLUTION: Check to make sure the connections between the Fusing Motor (M11) and the Printer Control Board (PRCB) are made correctly by unplugging and reseating them. Try switching the Fusing Motor (M11) and the Drum Motor (M1) since these motors are exactly the same. If the service code is unchanged, replace the Printer Control Board (p/n 50GA -902 0E). If the service code changes to a C-2202, replace the Fusing Motor (p/n 27LA -800 30). bizhub 360/420/500 CAUSE: Inadequate lubrication of the fixing (fusing) unit gears, which prevents the fixing motor from turning at the proper speed. SOLUTION: Remove the fixing unit, disassemble the input gear assembly, and clean the factory lubricant from gear bores and shaft. Reassemble after applying a suitable high temperature grease. bizhub C250/C252/C300/C352 Jams at fuser; paper not crumpled, just stops. Jam history indicates 3201 jams. PROBABLE CAUSES: 1. Fusing Drive Motor failure to turn. Check connections on the Fusing Drive Motor and make sure it is working properly. Check Fusing Unit for proper connection. Change the bizhub C250 PWB-MFP (p/n 4038 0121 06) or the bizhub C300/C352 PWB-PRCB (p/n 9J06 0121 06). Flash MFP with current firmware. 2. The FS-514 finisher exit motor (M4) has failed. Replace the finisher exit motor (p/n 9J08 M102 00). bizhub C250/C250P/C252/C252P CAUSE: Jam is incorrectly detected due to malformed (by heat) fuser actuator. SOLUTION: Replace the Fusing Unit with a modified Fusing Unit (Lot Number for modified Fusing Unit: 071129 and onwards) or install the modified heat-resistant Actuator (p/n 4038 5728 03) into the existing Fusing Unit. Current Fusing Unit part numbers - 4038 R773 00 for bizhub C252/C252P and 4038 0754 00 for bizhub C250/C250P. bizhub C351/C450/C450P CAUSE: Material may have entangled in the exit rollers causing too much friction. This in turn causes the fuser drive motor to run slower than normal. SOLUTION: Open the right side door and verify the exit rollers (p/n 4025 5901 02) rotate smoothly. If there is too much friction, remove the exit rollers and check for any foreign material. bizhub C203/C253/C353 PROBABLE CAUSES: 1. Failed DCPU and/or fuser motor (M5). Check for 24V DC at DCPU CN10, pin 1. Replace DCPU if no 24V DC present at DCPU CN10, pin 1 (p/n A02E M400 01). If deemed necessary, replace fuser motor M5 (p/n A02E M100 00). 2. Failed PRCB (PWB-MC). Replace PRCB (p/n A02E H001 06). 3. Binding fusing unit or possible failed fusing motor. Prior to replacing the fusing motor (M5), please perform the following: a. Confirm that the fusing motor CN79 is firmly seated. b. Remove the fusing unit and ensure that the fuser rollers turn freely and are not restricting the rotation of the fusing motor. c. Inspect and reseat CN34 on the PRCB which is the interface connector for the fusing motor (M5). d. Replace the fusing motor (p/n A02E M100 00) as necessary. SPECIAL NOTE : Solution contribution by Raymond Berger, OASYS, Inc.; Cesar Jimenez/Mike McCarthy/Ted Young/Gary Scimeca, Production Print/SSD; KMBT (Japan) and Bill Hall/Tom Kelly, Workgroup/SSD - BUS.
Solution usage: 0
Description:
C6102 error code at power up.
bulletin is sourced from Konica Minolta in the US and Europe. Therefore the part numbers quoted in this bulletin (and any attachments) may not be correct for your market region. Please always check on the Konica Minolta BSLJ parts web site for the correct/current part number before ordering any parts quoted in a bulletin. (This note added by BAU)
Solution:
PROBABLE CAUSES: All Models 1. The mirror below the exposure lamp has become dislodged causing binding in the optics when it tries to find its home position. Reinstall the mirror and the necessary retaining clips that secure the mirror assembly into position. bizhub C451/C550/C650 only 2. Loose connection or failed scanner ribbon cable between the PWB-C (IPB) and PWB-IF (REYB/SCAN). Reseat or replace the scanner ribbon cable (p/n A00J N146 00) as necessary. 3. Contact failure of connector PJ108 on M201 or CN5REYB/SCAN on Scanner Relay Board. Check and correct the connection of PJ108 on M201 or CN5 REYB/SCAN on Scanner Relay Board. Replace the Scanner Drive board if necessary (p/n A00J H00A 02). 4. Malformed/bent connector-pins (CN2) on PWB-C (IPB). Attempt to straighten pins. Replace PWB-C (p/n A00J H011 00) if connector is too damaged to repair (it will be neccessary to reinstall the firmware after replacing the PWB-C). Note : Please refer to attached document to see connector location. 5. IC1 on the Scanner Driver Board has failed open. Burn marks on the board can be seen. Replace the Scanner Driver Board (p/n A00J H00A 02). bizhub C203/C253/C353 only 6. The power supply (DCPU) has failed. Replace the failed power supply (p/n A02E M400 01). SPECIAL NOTE : Solution contribution by KM Europe (BEU); Ed Bellone/Mark D'Attilio/Gregg Gallant, Production Print/SSD and Tom Kelly, Workgroup/SSD (BUS).
Solution usage: 0
When scanning double sided originals through the document feeder (off the glass is OK), there is an image quality problem on every second page (see attachment, sample.pdf). The problem is reproduced when copying or scanning but not when printing. The problem is reproduced regardless of the colour mode in use.
Solution:
Check the ribbon cable between the Image Control Board and Scan Relay Board. Make sure it is properly connected and that there is no damage to the cable. If the fault continues, then replace the cable as necessary. Part number: A02EN15200 Scanner wiring /12 (see atachment, Ribbon_Cable.pdf) Note: Solution contribuited by Corey Durham, Adelaide Branch - BAU
Report item No: 79 Solution ID : TAAU1000138EN00 Description: Unable to copy/print on OHP (transparencies) in full color. Solution:
Solution usage: 0
CAUSE: Product limitation. Color reproduction quality on transparencies used for projector screening normally is not to target specification. However, there are workarounds that may work. SOLUTION: The following workarounds have been provided for this issue. IMPORTANT : Please remember to inform your customers of the color reproduction limitation before proceeding with the following settings. Konica Minolta does not officially support copying/printing of color transparencies. bizhub C650/C550/C451 1. Ensure that the firmware is at version 6B or later. 2. Make the following change in Service Mode.
Service Mode => System 2 => Software SW SW No.: 59 HEX setting: 01 (press FIX)
3. After setting switch 59 press the following key sequence:

End => Reset => Security Screen: Stop => 0 => Clear. Push [Engine FW DipSW] => Push [1] => End => Back to Service Mode => Back to Normal Mode/Screen Turn the Main SW OFF/ON (wait a few seconds between turning the MFP OFF/ and then back ON).
Note : Service mode fusing temperature also needs to be changed: about -20 degrees C. 4. Select Paper Type [Thick4] on the MFP panel or the print driver.
Recommended OHP Paper: CG3700 by 3M. There is no OHP Interleave sheet Support. When the machine is first turned ON in the morning, the Color OHP output quality may be at optimum levels. Be sure to select [Thick4] and not [OHP].
Be sure to select [Thick4] and not [OHP]. Output will be counted under [Thick4].
bizhub C353/C253/C203 Official color transparency support IS available for the bizhub C353/C253/C203 series provided the following conditions are met: 1. The firmware version must be version 62 or later. 2. Select Paper Type [Thick4] on the MFP panel or from the printer driver. Notes: a. Recommended OHP Paper: CG3700 by 3M. b. OHP Interleave sheet is NOT supported. Although Konica Minolta supports OHP printing/copying utilizing this workaround, Konica Minolta does not guarantee the image quality on the OHP to be equivalent to the image quality of other paper types and media. bizhub C220/C280/C360
Recommended OHP Paper: CG3700 by 3M. Select Paper Type [Thick1] on the MFP panel or the print driver.
bizhub C452/C552/C652 For minimum firmware version 26:

Recommended OHP Paper: CG3700 by 3M. Select Paper Type [Thick4] on the MFP panel or the print driver.
For firmware version 24 or earlier :

Recommended OHP Paper: CG3700 by 3M. Select Paper Type [Thick4] on the MFP panel or the print driver. Please ensure that the following is completed first.
1. Set the software switch.

Service Mode => System 2 => Software SW SW No.: 59 HEX setting: 01 (press FIX)
2. Set the Security mode.

Security mode => Engine FW DipSW Select [1]
3. Turn the Main SW OFF/ON (wait a few seconds between turning the MFP OFF/ and then back ON). SPECIAL NOTE : Solution contribution by Craig Blyther/Rich Raynor, ESS; Cesar Jimenez, Production Print/SSD and KMBT (Japan)
Report item No: 80 Solution ID : TAAU1000148EN00 Description: No power, LCD is blank, Control Panel display is blank and/or machine shuts down after approximately 4 seconds. Solution:
Solution usage: 0
POSSIBLE CAUSE: Open fuse or no power from the DCPU (DC Power Supply). SOLUTION: Check the following voltages:
24V DC being output from CN7-5 on DCPU 24V DC being output from CN9-10 (CN9 not used on bizhub C353P) 5V DC being input to CN5-1 on DCPU 5V DC from CN11-1 (CN11 not used on bizhub C353P)
If any of the above voltages is missing, replace the DC power supply. Note : Please see the attached document as a reference. To view the PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD and Alonzo Smith, Workgroup/SSD
Report item No: 81 Solution ID : TAAU1100019EN00 Description: Intermittent background on copies and prints. The background can be any color and might only extend across half of the copy or print. See the attached sample. Solution:
Solution usage: 0
IMPORTANT NOTE ABOUT PART NUMBERS: This bulletin is sourced from Konica Minolta in the US. Therefore the part numbers quoted in this bulletin (and any attachments) may not be correct for your market region and may no longer be the current part numbers. Please always check on the Konica Minolta BSLJ parts web site for the correct/current part number before ordering any parts quoted in a bulletin. (This note added by BAU) CAUSE: The IU is not making good contact with the rear HV connection. SOLUTION: Remove the IU and inspect the IN contact assembly mounted on the rear frame of the MFP. If it is cracked or if the springs appear to be worn, replace the assembly (p/n A02E R700 00 for the K assembly and p/n A02E R732 00 for the color assembly). Notes: 1. One contact assembly is needed for each individual IU. 2. To view the PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Gary Scimeca, Workgroup/SSD
Report item No: 82 Solution ID : TAAU1100063EN00 Description: JPEG button is missing under Scan Settings after enabling Management Device 2 mode or Vendor 2 mode on engine. Solution:
Solution usage: 0
Solution:
CAUSE: Incorrect DIPswitch setting for this workflow. SOLUTION: Change DIPSW31 to a Hex value of 01. To do so, follow these steps: 1. Access Service Mode (Utility/Counter Meter Count Check Details Stop 00 Stop 01 ). 2. Click on System2 . 3. Press Software Switch Setting . 4. Press Switch No. and enter 31 . 5. Press Hex Assignment. 6. Press (right arrow) and enter 1 for the hex value. 7. Press the Fix button. SPECIAL NOTE : Solution contribution by Rick Veale, ESS and Jim Behrends, Workgroup/SSD Updated by Mark Albert, PSG/BAU
Report item No: 83 Solution ID : TAAU1100083EN00 Description: No normal power up. Status light on front panel blinks ON/OFF for approximately one second. Machine does not initialize. Solution:
Solution usage: 0
IMPORTANT NOTE ABOUT PART NUMBERS: This bulletin is sourced from Konica Minolta in the US. Therefore the part numbers quoted in this bulletin (and any attachments) may not be correct for your market region and may no longer be the current part numbers. Please always check on the Konica Minolta BSLJ parts web site for the correct/current part number before ordering any parts quoted in a bulletin. (This note added by BAU) CAUSE: Possible defective ribbon cable. SOLUTION: Check and reseat harness/ribbon cable (p/n A02E N152 00) between Image Processing Board (p/n A02E H311 00), CN2 and REYB/SCAN (p/n A00J H00A 02), CN6. Replace cable if necessary. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD and John P. Sobala, District Service Manager - Color Consultant/SSD Eastern Region
Report item No: 84 Solution ID : TAAU1200012EN00 Description: C6102 or C6103 error code soon after power up. Solution:
Solution usage: 0
POSSIBLE CAUSES: 1. The mirror below the exposure lamp (FL201) has become dislodged causing binding in the optics when it tries to find its home position. Reinstall the mirror and the necessary retaining clips that secure the mirror assembly into position. 2. Worn teeth on Scanner Belt. (except bizhub C451/C550/C650) Replace Scanner Belt 210L (p/n A0ED 2756 00) Note : It is recommended to replace the bearings (p/n A0ED 2765 00) at the same time.
bizhub C203/C253/C353 only 3. The power supply (DCPU) has failed. Replace the failed power supply. 4. Failed REYB/SCAN ribbon cable. Replace the ribbon cable (scanner wiring) (p/n A02E N152 00). bizhub C451/C550/C650 only 5. Loose connection or failed scanner ribbon cable between the PWB-C (IPB) and PWB-IF (REYB/SCAN). Reseat or replace the scanner ribbon cable (p/n A00J N146 00) as necessary. 6. Contact failure of connector PJ108 on M201 or CN5REYB/SCAN on Scanner Relay Board. Check and correct the connection of PJ108 on M201 or CN5REYB/SCAN on Scanner Relay Board. Replace the Scanner Drive board if necessary (p/n A00J H00A 02).
Check and correct the connection of PJ108 on M201 or CN5REYB/SCAN on Scanner Relay Board. Replace the Scanner Drive board if necessary (p/n A00J H00A 02). 7. IC1 on the Scanner Driver Board has failed open. Burn marks on the board can be seen. Replace the Scanner Driver Board (p/n A00J H00A 02). 8. The exposure lamp cable is out of position (C-6103 error only). Reinstall the exposure cable into the white housing bracket. Note : The error usually occurs when scanning after having replaced the scanner assembly. 9. Malformed/bent connector-pins (CN2) on PWB-C (IPB). Attempt to straighten pins. Replace PWB-C (p/n A00J H011 00) if connector is too damaged to repair (it will be neccessary to reinstall the firmware). Note : Please refer to attached document to see connector location. IMPORTANT NOTE ABOUT PART NUMBERS: This
Report item No: 85 Solution ID : TAAU1200013EN00 Description: Error code CD00F. Solution:
Solution usage: 0
POSSIBLE CAUSE: A failed HDD or MFPB. POSSIBLE SOLUTION: To determine if the HDD has failed, perform the following steps: 1. Go to Tech Rep Mode and select Machine Adjust. 2. In Machine Adjust select Memory/Hard Disk Adjust. 3. In this screen select HDD R/W test. 4. If this test comes back 100% OK, then go to HDD Format and select Physical Format. 5. If this causes the Copier to cycle power, the HDD has failed. 6. Replace the HDD (p/n 9J06 M700 00 - bizhub C300/C352, p/n 4037 6095 01 - bizhub C250/C252/C351/C450 , p/n A00J M721 00 - bizhub C203/C253/C353/C451/C550/C650 C203/C253/C353/C451/C550/C650). 7. If the HDD still causes the code replace the MFPB (p/n A02E H342 05 - bizhub C203/C253, p/n A02E H341 05 - bizhub C353 , p/n A00J H020 07 - bizhub C451/C550, p/n A00J H021 00 - bizhub C650 , p/n 4038 0121 06 - bizhub C250/C252, p/n 9J06 0121 06 - bizhub C300/C352, p/n 4031 0131 04 bizhub C351/C450)
Solution usage: 0
[Symptom] A C5102 error code is displayed on the control panel. [Possible Cause] The M1 (Transport Motor) might be locked. [Reason] After a long period of time, the bearing of the M1 motor can come loose from the motor plate. If this occurs, the motor plate can move slightly whenever the motor drives and if the clearance of the bearing has increased beyond its specified tolerance. The winding in the motor is then cut by metal fatigue if this slight movement is repeated often enough. Therefore the motor will eventually stop rotating.
Solution:
[Solution] The motor plate and the bearing have now been fixed with adhesive. We will modify the part number and advise in a PMN at a later date.
Report item No: 87 Solution ID : TAAU1200023EN00 Description: Intermittent CFC2B error code. Solution:
Solution usage: 0
POSSIBLE CAUSES: 1. Loose or damaged IDE HDD cable. Reseat or replace the IDE HDD cable (p/n 4036 6870 01). 2. A failed or corrupted hard drive. Perform a physical and then a logical format on the HDD. If problem persists, replace the HDD. 3. Failed memory modules. Replace the memory modules located on PWB-MFP (p/n V865 3000 14).
Report item No: 88 Solution ID : TAAU1200029EN00 Description: Public User set to restrict scanning still allows scan to E-mail operation from an LDAP user search. Solution:
Solution usage: 0
Solution:
CAUSE: An abnormality in the firmware. Public User set to restrict scanning should NOT allow scan to E-mail operation to occur. SOLUTION: Special firmware is now available that corrects this issue.
bizhub C360/C280/C220 - Firmware version GC7-C6
The following additional firmware versions have the correction incorporated. GC8-C6 GC1-D1 GC2-D1 GC3-D1 GC4-D1 GC5-D1
bizhub C652/C550 - Firmware version GC7-C5
The following additional firmware versions have the correction incorporated. GC8-C5 GC1-D1 GC3-D1 GC4-D1 GC5-D1
bizhub C652DS/C552DS - Firmware version GC7-C5
The following additional firmware versions have the correction incorporated. GC1-D1 GC3-D1 GC4-D1 GC5-D1
bizhub 423/363/283/223 - Firmware version GC7-C8
The following additional firmware versions have the correction incorporated. GC8-C8 GC1-D1 GC3-D1 GC4-D1 GC5-D1
bizhub C652/C552 - Firmware version GC4-F7
The following additional firmware versions have the correction incorporated. GC1-F9 GC2-F9
bizhub C203 - Firmware version GK5-FB bizhub C253 - Firmware version GK0-FB bizhub C353 - Firmware version GJ0-FB
All the firmware versions can be obtained via the Konica Minolta CSES.
Solution usage: 0
(Symptom) The MFP will display "Please Wait" and any key operations will not be possible when sending FAX to group address registered in FAX program. Copy function works after turning main switch OFF/ON. However, when switching to FAX/Scan screen, "Please Wait" is displayed and the MFP will hangs up again. (The condition where the problem occurs) Models : C650/C550/C452/C353/C253/C203 FW Version : Ver.88 (i-option version) Problem happens when following conditions meet. (A) Selecting program FAX key which group address is registered in and deleting any of broadcast destinations from the group address displayed left area of the panel/one touch list. (B) FAX/Net FAX addresses remains in the broadcast destinations after being edited. Note: * The problem will not occur when sending FAX to group address without using program FAX key. * The problem will not occur on scan to e-mail/BOX/FTP/SMB/WebDAV. (The steps when the problem happens) 1. Register FAX destinations 2. Register a group and register FAX destinations in the group 3. Resister the group for the destination in program FAX key 4. Select program FAX key of Step3 then press OK 5. Delete/Add a destination from the broadcast destination list displayed in the left area of the panel.(The number of the destinations are changed finally.) 6. Sending FAX by pressing start key 7. About a minute later, "Please Wait" is displayed and any key operations will not be possible. 8. Copy function works after turning main switch OFF/ON. 9. FAX sending job remains as status of "Waiting" in Current Jobs of Job Detail. 10. Deleting the job are not possible 11. Once entering the FAX/Scan screen by pressing the FAX/Scan key, "Please Wait" is displayed and the MFP will hangs up again. (Cause) FW program failure
Solution:
(Measure) FW is corrected in Version J8.(i-option2 version) (The way to recover the MFP which problem is occurring) Do following steps to recover the MFP In case this problem happens. Then update FW. 1. "Please Wait" is displayed and the MFP will hangs up again. 2. Turn main switch OFF 3. Remove the cable for HDD 4. Turn main switch ON 5. C-D004 will be displayed 6. Set FAX board "Unset" in service mode 7. Turn main switch OFF 8. Connect HDD cable 9. Turn main switch ON >Confirm the jobs are deleted in Job History 10. Set FAX board "Set" in service mode
Report item No: 90 Solution ID : TAUS0800440EN01 Description: Cannot print meter count list with "Vendor 2" mode external device connected to engine. Solution:
Solution usage: 0
CAUSE: The engine specification does not allow meter count list to be printed with Vendor 2 mode enabled. SOLUTION: To print the meter count list, perform the following: 1. Access Tech Rep Mode (Service Mode) for the appropriate engine. 2. Press [STOP] and [9] to access Management Mode. 3. Set the machine to [Unset]. 4. Exit Tech Rep Mode. 5. Access engines meter counts screen. 6. Press [Print] to print to the meter count list. Note : Print the meter count list from bypass tray. 7. Reconfigure engine for [Vendor 2] mode. SPECIAL NOTE : Solution contribution by Rick Veale, ESS and Dave Bruni, Workgroup/SSD
Solution usage: 0
Memory Overflow error when printing to User Box.

Solution:
CAUSE: The main body memory is corrupt. SOLUTION: Perform a Data Clear. IMPORTANT : Prior to the Data Clear:
Data Clear 1. Enter Tech Rep Mode. 2. Press System 1. 3. Press Initialization. 4. Press Data Clear and then the Start key. 5. Power machine OFF/ON when prompted. Note : After the Data Clear, perform the following: a. Reinstall the HDD under System 2/HDD and power the machine OFF/ON. b. If a Fax is installed, set the target back to U.S. in System1/Marketing. c. Reinput the TCP/IP address information. d. Import the address book and device settings. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Solution usage: -1
We have been reported that the abnormal shape of BRACKET(A02E112111) has been found and caused 'C-2152' when setting up the machine. This procedure is the tentative procedure to solve this error by modifying Transfer Belt unit instead of replacing the BRACKET in order to shorten the repair time at customer's place. Regarding the final procedure, please refer to TABT0800097EN00.
Solution:
Refer to the attached procedure for details.
Solution usage: -1
[Problem] Error occur when adding PCL, PS, FAX and XPS driver of different OS bit edition on Windows Server 2008. You can not add the printer driver with different bit edition. [Condition] OS:Windows Server 2008 (32bit and 64bit edition) Driver:Driver of the above-mentioned product (PCL, PS, FAX, XPS) [Case] 1) Additional install PS printer driver for 32-bit edition on a computer that is running a 64-bit edition of Windows Server 2008. 2) Additional install PS printer driver for 64-bit edition on a computer that is running a 32-bit edition of Windows Server 2008. [Procedure] *Please refer to an attached file for details. 1.Install PS driver for 64-bit edition on a 64-bit edition of Windows Server 2008 by normal procedure. (The following is an example of installing C650 Series PS x64 driver) 2.Right-click the PS driver to open the properties. Select the [Sharing] tab.Click [Additional Drivers]. 3.Click [x86] and click [OK]. ("x86" means 32 bit edition.) 4.Click [Browse] and specify the folder or CD drive where printer driver for 32-bit edition is stored. 5.Specify the inf file of printer driver for 32-bit edition and click [Open]. 6.Click [OK]. 7.The error dialog appears.
Solution:
Solution:
[solution] As for each product, the measures driver will be released. Please find the DL document. [reference] These are DL ID number for the measures driver. C650/C550/C451:DLBT0803024EN0* C353/C253/C203:DLBT0803117EN0* mc8650:DLBT0803118EN0* C353P:DLBT0803120EN0* C450:DLBT0803035EN0* C351:DLBT0803036EN0* C352/C300:DLBT0803037EN0* C250:DLBT0803039EN0* C252:DLBT0803040EN0*
Report item No: 94 Solution ID : TAUS1000092EN00 Description: Slow printing with the standard (Emperon) controller. Solution:
Solution usage: -1
CAUSE: Incorrect Network Setting. SOLUTION: 1. 2. 3. 4. 5. 6. Check that the printer driver is set to "Start printing immediately" Enter the Administrator Mode. Select Network Settings and scroll to page 2/2. Select Detail Settings. Touch Device Setting and then Network Speed. Set the network speed to Auto Setting.
Note: Although the unit maybe set to the correct network speed, the auto setting may print faster. SPECIAL NOTE: Solution contribution by Malcolm Hibbert, Workgroup/SSD
Report item No: 95 Solution ID : TAUS1000964EN00 Description: When trying save a favorite setting under the print driver, user is unable to save different output options as favorites. Solution:
Solution usage: -1
This is the standard operating procedure for the driver. The output method will always default back to print after using the driver. SPECIAL NOTE: Solution contribution by Randy Marquardt, Workgroup/SSD
Report item No: 96 Solution ID : TAUS1002179EN00 Description: "Set the toner cartridge and close all doors" message that will not clear. Solution:
Solution usage: -1
CAUSE: A poor connection at CN25 on the PRCB or CN41 in the harness to CN25. SOLUTION: Remove all power from the machine and reseat both connectors. SPECIAL NOTE : Solution contribution by Bob Moeller, Production Print/SSD
Report item No: 97 Solution ID : TAUS1002214EN00 Description: Scan-to-SMB is not working in a domain environment. The machine errors out with login errors. Solution:
Solution usage: -1
CAUSE: Domain settings are not configured on the machine. SOLUTION: Make sure that the network domain name is entered into the machine. Also, if the domain name is entered into the machine, do not use the domain name in the username. SPECIAL NOTE : Solution contribution by Randy Marquardt, Workgroup/SSD
Symptom When print with Adobe InDesign CS2, the paper size of original document cannot reflect onto PostScript printer driver, it still show the default setting (e.g. A4). Therefore, this document is printed with different paper size.
Reproduction Environment OS:WinXP-SP2 APL:InDesingCS2/IllustratorCS2 Model:C650/550/451 Driver:PS Driver Ver:5.1.2.0/2.1.0.0 Model:C203/253/353/353P Driver:PS Driver Ver:5.1.2.0 Model:magicolor 8650 Driver:PS Driver Ver:3.0.3.0 Reproduction Procedure 1.Created InDesign file with other than default size (e.g. A3). 2.Select "file" - "print" menu in InDesing
3.Set the C650(Mosel) PS Driver in "Printer" item then set "Paper size" items in "setup" of InDesign to A3 4.Print Result>This document is printed with default paper size(e.g. A4) The Cause of the issue These applications does not inform the PS driver about document size information correctly.
Solution:
Regarding MFP products, this issue will be fixed with i-Option2 driver which is released at the end of May/2008. *Regarding magicolor 8650, the schedule of releasing modified driver has not yet been decided. Please carry out any workaround as follows Workaround1: Open printer driver property by click "printer" button in InDesing print dialog, then set document size Workaround2: Please use PCL driver Temporary Countermeasure We released the special driver for MFP products. Please use the special driver for the issue. C650 Series:DLBT0800001ENxx (for windows x86 only) C353 Series:DLBT0800002ENxx (for windows x86 only)
SYMPTOM When you use the C353 Series XPS+ driver v.5.3.1.0 on Windows Vista Service Pack 1, following features do not work. - [Basic]tab-[Zoom] - [Layout]tab-[Combination], [Rotate 180], [Booklet], [Binding Margin] - [Stamp/Composition]tab-[Create Overlay File], [Print in Overlay] CAUSE C353 Series XPS+ driver v.5.3.1.0 does not support Windows Vista Service Pack 1.
Solution:
Use the C353 Series XPS+ driver v.6.1.3.0. [DLBT0801302EN0*]
Report item No: 100 Solution ID : TABT0800097EN00 Description: We have completed to prepare the final modified part for C2152 instead of tentative modification TABT0800078EN00. When you have this trouble code C2152, please use this final modified part instead of SPACER (Tentative modification part) from now on. Solution:
Replacing Detecting Plate to modified one (A02E5033-01). Please refer to the attached procedure in detail.
<Symptom> When displaying a warning message "Set the toner Cartridge" on MFP panel, it takes about 20 seconds until returning to "Ready to copy" even though correctly installing toner cartridge and closing the front cover. Meantime, MFP does not start with displaying "Set the toner Cartridge". *When changing installation condition of toner cartridge, this symptom will occur. Case 1: toner cartridge:Set => Unset When uninstalling toner cartridge and closing the front cover, "Set the toner cartridge" is displayed after displaying "Warming up(Stabilizing image)" for about 20 seconds . Case 2: toner cartridge:Unset=>Set When installing toner cartridge and closing the front cover, MFP start with displaying "Warming up(Stabilizing image)" after displaying after displaying "Set the toner cartridge" for about 20 seconds.
Solution:
In the above cases, there needs to take about 20 seconds in order to recognize machine condition after opening and closing the front cover. Meantime, OP panel can indicate conditions just before opening the front cover. Especially the case 2 feels like MFP freezing, however, this is correct control behavior, but not freezing. Please correspond to the user with grasping an understanding for the above control system.
[Outline of issue] On PCL Driver, select Gray Scale from Quality tab and modify Brightness/ Contrast from Quality Adjustment. These settings are not reflected in job output. [Conditions] OS: WindowsXP etc. Application: MS-Word2003, Adobe Acrobat/Reader, etc. Driver: C650 Series PCL (ALL versions) C353 Series PCL (ALL versions) magicolor 8650 PCL (ALL versions) Copier: C650 Series (ALL FW versions) C353 Series (ALL FW versions) magicolor 8650 (ALL FW versions) [Procedure] 1. Open any file. 2. Open Printing Preferences. 3. After selecting Gray Scale from Select Color, click Quality Adjustment button. 4. Modify Brightness or Contrast. 5. Output the job. *Please refer to the attached file for the procedure. Result: Modifications of Brightness and Contrast are not reflected in job output.
Solution:
Please use the following special FW. DLBT0802452EN0*:C650 DLBT0802453EN0*:C550 DLBT0802454EN0*:C451 DLBT0802430EN0*:C353 / C253 / C203
Only 50 address book is printed on the Address Book List even if you set 50 or more in the Number of Deatinations. This problem occur on i-option FW (Ver.88).
Solution:
This problem has been fixed by i-option 2 (Ver.J8) DL No. is as follows. C650:DLBT0801697* C550:DLBT0801696* C451:DLBT0801695* C353 Series:DLBT0801720*
<Phenomenon> After installation, 'C2551,C2553,C2555,C2557 Abnormally low toner density detected TCR sensor' is appeared when a few hundred prints are printed. <Cause> Toner is not supplied due to abnormal position of coupling part. <Normal condition> <The coupling part is blocked by bracket>
Solution:
Just push the coupling part lightly and release it from the bracket.
<Symptom> The screen of group address of is unable to go to the next page even though touching the Key "up" or "down". * Detail Description Concerning the address search on FAX/Scan: If the address is searched from the button "Group" in the tab "Address Book", the address of 16 items or later are not displayed with not going to the next page even though touching the Key "up" or "down" when the address of 16 items or more is registered . Note) The button "Group" in the tab "Address Book" has been added from i-Option2 (Card Ver:J8) <The cause of the issue> Bug of FW
Solution:
<Temporary Countermeasure> Please search the group address after going to the screen of group address from the button "Search" in the tab "Address Book". <Permanent Countermeasure> The issue is fixed with FW Ver R4
The Engine Network ID (Mac Address) does not appear on configuration page in DHCP mode.
Solution:
If you want to display Engine Network ID (Mac Address) on the config Page, please refer the following DL NO. and install the patch file(1-VLROC) to IC-409. DLBT0801397JP00 1-VLROC
Symptom If you turn OFF the main power while "Do not turn the main power OFF" message is displayed on LCD after changing the network settings, NVRAM data might be damaged. When the NVRAM data is damaged, following symptom may occur. - MFP/Printer does not boot up. - Trouble Code C-D3xx
Solution:
Cause/Preventive-measures While "Do not turn the main power OFF" message is displayed, data writing is being executed. Do not turn the main power OFF during this timing.
Symptom When sharing the printer driver on MacOS X (version 10.x), some printer features (User Authentication etc..) do not work on client computer. Cause When you share the driver on MacOS X (printer server), the client computer loads only PPD file of this printer. (This is the specification for MacOS X printer sharing...) At this time, some features (User Authentication etc.) which is provided by the PPD Plug-in do not work since the client Mac computer does not have PPD plug-in file. If you install the driver files (PPD, Plug-in) in all client Mac computers with the driver installer beforehand, this issue does not occur.
Solution:
Note (Important Notice) These printer drivers (printer drivers for MacOS X) do not support the printer sharing function for MacOS X. Therefore, even if you have any problem on MacOS X printer sharing KMBT cannot guarantee it.
Report item No: 109 Solution ID : TABT0800252EN01
Description:
Symptom More than 1000 fonts cannot be downloaded in machine The Cause of the issue This is the machine specification. According to machine specification, the machine can store 1000 or less number of fonts(*1) *1:Download fonts and Resident fonts The machine has 217 number of resident fonts, therefore you can download 782 number of fonts in machine.
Solution:
Do NOT download the 782 or more number of fonts
*Symptom When installing the driver by Point & Print and open the driver property from Application menu, the Add and Edit menu of Favorite setting is gray out *Environment OS:WindowsXP,Vista Driver:All Version *Log in the Client with Admin right then access to server with User right *Reproduction Procedure 1.Install the driver in Server then share it 2.Install the driver in Client by using Point&Print 3.Start up MS-Word then open the driver Property from print menu Result>Add and Edit menu of Favorite setting is gray out *Cause of the issue When opening the driver property from Application, the access to registry is limited according to Windows specification. Therefore, this menu can not be used.
Solution:
This working is the limitation due to Windows specification.
[Outline of issue] When you use Secure print function on MacOS10.5.x, you can not enter Secure Print ID. [Conditions] OS:MacOSX10.5.x Application:Text Edit/safari/MS-Office2008 etc. Driver:Fiery X3eTY 50_45C-KM PS v1.01 [Procedure] (See StepsToReproduce.doc for details) 0. Install printer driver. (Either Fast or Comprehensive) 1. Open a document such as TextEdit or any other application 2. Bring out Print dialog window and select Printer Features 3. Enter check mark for Secure Print under Job Info 4. Select Owner Information, and then scroll down 5. Try entering multiple digits for Secure Print ID Result>> only 1 digit is allowed 6. Once a password is entered for Job Password, then Secure Print ID can be entered Notes; The issue is not limited to Secure Print ID field; it occurs in some other fields of Owner information. [Related CSES ID] PEBJTS08006792
Solution:
This is a bug in Apple Mac OS 10.5 (10.4 is ok) and a bug has been filed with Apple for them to fix (Bug ID# 6265872). The issue is not reproducible on Mac OS 10.4.x. [Workaround] It is possible to recover by clicking in the text box above or below the "Secure Print ID" text box once. If you then click back into the "Secure Print ID" text box, you can now type into the text box.
There are two symptom patterns. [Pattern1] (Symptom) After sending a print job from PC to IC-409 when MFP and IC-409 are in sleep mode, MFP is not waked up (IC-409 is waked up.) and the job is not printed.
(Conditions) Model: C451/C550/C650/C353/C253/C203 Fiery: IC-409 v1.01
Fiery: IC-409 v1.01 Connection Method: Connect copier and Fiery via crossover cable. Copier power saving setting: Low Power=Sleep=30minutes OS: WindowsXP Driver: Fiery X3eTY 50_45C-KM PS (Step to reproduce) 1. MFP and IC-409 are in sleep mode. 2. Leave them for hours or overnight. 3. Send one-page job (MS-Word) from IC-409 PS driver. 4. IC-409 is waked up. 5. MFP is not waked up and job is not printed. (NG) [Pattern2] (Symptom) After sending a job from MacOS to IC-409 when MFP and IC-409 are in sleep mode, both MFP and IC-409 are not waked up. (The job is not sent from Mac.) (Conditions) Model: C451/C550/C650/C353/C253/C203 Fiery: IC-409 v1.01 Connection Method: Connect copier and Fiery via crossover cable. Copier power saving setting: Low Power=Sleep=30minutes OS: MacOSX 10.4.10(PowerPC) Driver: FieryX3eTY 50_45C-KM PS Protocol: Apple Talk local zone
(Step to reproduce) 1. MFP and IC-409 are in sleep mode. 2. Leave them for hours or overnight. 3. Send one-page text document job from the Mac in IC-409 PS driver. 4. Both IC-409 and MFP are not waked up, and the job is not printed. (NG) *The job remains in the driver spool (MacOS).
Solution:
[Countermeasure for Pattern1] Please install the following patches in order. 1. 1-XL217 DLBT0802446EN0*: Engine does not come out of Power Save when a print job is sent to Fiery. 2. 1-ZB8PP DLBT0803305EN0*: Waking up from Power Save, Fiery goes through the wakeup cycle twice. If the issue is not improved after applying patch 1-XL217 and 1-ZB8PP, please apply the following patch. 1-105NZD DLBT0803310EN0*: Patches to disable and re-enable Fiery sleep mode. [Countermeasure for Pattern2] Please install the following patch. 1-Z5Q9E DLBT0802740EN0*: Unable to print after MFP is in Power Save mode with a local AppleTalk zone.
Symptom If performing Calibration of IC-409 when installing Management Device 1/2(or Vendor 1/2) and IC-409, scanning does not complete properly. Cause Failure of MFP firmware causes this problem.
Solution:
Countermeasure Special Program that corrected this problem was released. C650: DLBT0803417EN* (Firmware version:GCM-R5) C550: DLBT0803418EN* (Firmware version:GCM-R5) C451: DLBT0803419EN* (Firmware version:GCM-R5) C353 Series: DLBT0803428EN* (Firmware version:GCM-R5)
Description:
*Symptom Printer driver is shared on the print server. When a user tries to open Authentication/Account Track template in the printer driver properties on the client, an error message appears. "Relay server could not be acquired" This issue would occur when the setting of Driver Properties / Configure/ Acquire Settings / is set to Auto. *Environment Driver: PS 6.3.0.0 / PCL 6.3.1.0 *Reproduction Procedure 1. In MFP, set User Authentication with Relay server 2. Install the driver in Server PC and shared it 3. In Client PC, install the driver by using Point and Print 4. open Authentication/Account Track template in the printer driver properties *Cause of the issue If this setting is set to Auto, Client PC cannot access to MFP according to machine specification.
Solution:
On the print server select Driver Properties / Configure/ Acquire Settings / Disable Auto mode and choose "Specify IP Address or printer name" and enter the IP address of the printer.
Symptom The authentication information is not cleared when accessing to share point server via i-Option Web Browser. Because, the Web Browser does not have the function to clear the authentication information except rebooting the MFP. Therefore, once a user logs on to SharePointusing the browser, their SharePoint session remains and is accessible by every user. Reproduction Procedure 1. User A logs in the share point server via Web Browser in MFP 2. User A leaves from the MFP 3. User B access to the share point server result> User B logs in the share point server as User A
Solution:
Add the function to reboot the Web Browser (for killing all sessions) This function(menu) is added in the browser menu bar. FW version: GCN-R5 or later
[Condition that problem occurs] OS: WindowsServer2003 x64 SP2, WindowsXP x64 SP2 Application: MS-Office2000/XP/2003/2007 (32-bit application) Driver: C650/C353 Series PCL v6.3.0.0 Driver setting: Watermark [Procedure] 1. Open a MS-Word file(A4,1page) 2. Print > Properties 3. Click Stamp tab, select watermark setting 4. Print 5. No watermark print [Cause] This problem is caused by WOW64(Windows-on-Windows 64-bit) of SP2. When using 32-bit application(MS-Office) on 64-bit Windows, the watermark draw command of PCL driver is called by 32-bit application. That is, PCL driver of 64-bit is triggered from 32-bit process, then WOW64 mediate between 32-bit Windows and 64-bit Windows. API that PCL driver uses is not supported with WOW64 of SP2.(This is restrictions of WOW64) Therefore, The watermark draw command does not work correctly. [The problem doesn't occur in the following environments] -WindowsServer2003 x64 SP1 -WindowsXP x64 SP1 -Notepad -Paint -Fax viewer The above-mentioned application work fine because these application are 64-bit version. -C650/C353 PS driver
Solution:
[Workaround] The workaround is the following. -Please use PS driver. Or, -Please change the PCL driver's following settings. PCL driver Properties > Settings tab > EMF Spool:ON (Please see the attached file.) However, when Point & Print and this setting are used at the same time, User authentication and Account track function cannot be used.
Description:
Symptom When MFP is connected to PageScope Authentication Manager with the following setting, PageScope Web Connection(PSWC) cannot be opened with web browser. [PEBSK_08001660] Administrator Settings> User Authentication/ Account Track> General Settings> Public User Access> ON (Without Login) FW:R5 Reproduction Procedure 1. connect to PageScope Authentication Manager with the following setting Administrator Settings> User Authentication/ Account Track> General Settings> Public User Access> ON (Without Login) 2. open the PSWC with web browser result > PSWC cannot be opened with the following error message. Authentication is invalid or session expired. Please update connection Cause of the issue bug of FW
Solution:
The special firmware for the issue has been already released. FW:GWH-R5 or later
Symptom Blank page is printed when cancel print on PS driver with following conditions *User Authentication is set in MFP/Printer(set Public user arrow) *Install the PS driver in client PC by Point and Print *Check the "Popup Authentication Dialog when printing" in settings tab of driver property. *In Client PC, when printing a document and popup the authentication dialog, cancel this dialog. Reproduction Environment C353Series/C650Series: PS Driver 6.3.1.0 mc8650:PS Driver v3.0.3.0,3.1.1.0 Server OS:Win2003 Client OS:WinXP-SP3 Reproduction Procedure 1.User Authentication is set in MFP/Printer(set Public user arrow) 2.Install the PS driver in Server OS then shared it 3.Check the "Popup Authentication Dialog when printing" in settings tab of driver property. 4.Install the PS driver in client PC by Point and Print 5.In Client PC, when printing a document and popup the authentication dialog, cancel this dialog. Result>Blank page is printed *No Blank page is printed by PCL driver Cause of the issue the bug of PS driver
Solution:
Workaround There is no workaround for the issue
Symptom When connecting PageScope Web Connection(PSWC) via Internet Explorer8(IE8) and operating it with following procedure, the browser is frozen <C650Series/C353Series> 1.connect PSWC via IE8 2.select "Store Address" tab 3.push "GO" of "Search from Index" <C650Series/C353Series/mc8650> 1.connect PSWC via IE8 2.select BOX tab 3.push "GO" of Box "Search from Index" Result>The browser is frozen. *If you push "GO" button other than the above, the issue will occur. The cause of the issue The bug of firmware
Solution:
*C650Series/C353Series The issue was fixed with FW Ver.GCE-R6 or later. *C353P/mc8650 We are sorry that we do not have a plan to release modified firmware in the current situation. When the issue occur in the field, we will study to release the special firmware. Therefore, please let us know. Best regards BT CSO Terukazu Ishiguro
Symptom Under user authentication mode, if a "user A" select with own sender address for Scan to Email operation and if "user A" save the panel setting with "as current set". After that all the other users' sender address will be instead with that user A's email address. Reproduction Environment FW:G00-R6 Reproduction Procedure 1. Enable user authentication mode. 2. Register UserA and UserB with email address 3. Access to "Administrator" mode on MFP panel, then press "system setting" -> restrict user access -> restrict access to job setting -> change the "From" address -> Allow. 4. Log in as UserA then change scan setting and confirm the sender address is belongs to UserA. Then process "user settings" -> "Scan/Fax settings" -> "Default Scan/Fax Settings" -> "Current Setting" then logout. 5. Log in as UserB 6. Check the default setting of the sender email on scan setting, it keep the UserA's email address The cause of the issue The bug of FW
Solution:
The issue was fixed with the following firmware. FW Ver.GCL-R6 or later
Symptom If the "Hold Mismatched Documents" (*1) is checked in the PS driver, the document will not leave the Print Queue with the following error message. "mismatched paper size needing 8.5x11 paper" *1 : Driver Property - Advance tab The issue does not occur in the PCL driver Cause of the issue The limitation of our PS driver.
Solution:
We are sorry to say that please do not use this function.
Symptom When printing a job that is custom size from PS driver, the job is printed on a paper that is driver's default size. With PCL driver, the issue does NOT occur. Reproduction Environment model:C353 GCV-R6/GW6-R6 OS:WinXP Driver:PS 6.3.0.0 APL:Word2003 Reproduction Procedure 1. Create the 300x400mm size MS-Word document 2. open the driver property and set the above mentioned custom size as document size then print Result> The job is printed on a paper that is driver's default size. The cause of the issue Bug of the F/W
Solution:
The issue was fixed with the FW ver.GWM-R6 or later
Description:
When meter count data export from PSWC, file name is below. exported the Meter Count - Product name_S/N_SC_date.txt exported the Account Track Counter - Product name_S/N_TC_date.txt exported the User Counter - Product name_S/N_UC_date.txt
Solution:
Abbreviation is below. SC : Sales Counter (= Meter Count) TC : stands for Track Counter UC : stands for User Counter "SC" is not Section Counter , it is Meter Count. "TC" is not Total Counter , it is stands for Account Track Counter. Please don't mistake the file name of the exported data.
Symptom Cannot switch the displayed content of Address in the TX Result Report/ Timer Reservation Report when sending FAX by using One-Touch Destination. The function address parameter, 120008, does NOT work. Registered name is always displayed. Reproduction Environment FW Ver:G00-R6 Reproduction Procedure 1. Register an One-Touch Destination for G3 FAX(ex. Registered name:test, number:1) 2. In service mode - FAX - Function parameter, set address 120008 bit0 to "1". 3. Send FAX job by using One-Touch Destination registered No.1 4. Print TX Result Report Result>The registered name, test, is displayed on TX Result Report. The number, 1, should be displayed on TX Result Report since Function Address 120008 bit 0 is set to "1". The cause of the issue The bug of Firmware
Solution:
This problem was fixed with following firmware FW ver:GWZ-R6 or later.

When receiving and print Fax documents, the message "Load paper into the Bypass Tray and set the paper in the correct position" is indicated on the control panel even though the paper in the feeding tray is not empty.
Solution:
This was fixed in the special firmware version GFP-R6.
Symptom When deleting a job from control panel, it may take a long time until the job deletion is completed. Reproduction Environment C253 GDD-R6 Reproduction Procedure 1. Open the attached PDF file(testfile.pdf) by Adobe Reader then print it from printer driver 2. Delete a job from control panel after printing a few pages Result> It takes about 13 minutes to delete the job. Cause of the issue The bug of FW
Solution:
This issue was fixed with the following firmware. Please update the Firmware C353Series, C650Series, : Ver.GFP-R6 or later C353P:GCA-7Q or later mc8650:Ver.GF9-7H or later
Description:
Symptom When using PC-FAX driver under 64bit Windows, FAX Transmission Popup window coming up behind current open application. Environment OS:Windows7 64bit version Driver -C360Series, C652Series FAX Driver v3.0.17.0 -C353Series, C650Series FAX Driver v6.3.0.0 Application:MS-Office2007 *This issue does not occur if you run a 64Bit application such as WordPad, notepad or IE 64Bit mode. Reproduction Procedure 1. Install PC-FAX driver into 64bit Windows 2. Open a document from MS-Office then print by using FAX driver. Result>FAX Transmission Popup window coming up behind current open application. The cause of the issue This is the limitation of 64bit driver Note The same symptom would occur, when the "Popup Authentication Dialog when printing" function is used on PS or PCL driver.
Solution:
Since the window comes up behind current open application, please switch the window by clicking the window on task bar.
Regarding C652Series PS driver, we created the special driver based on the request from customer. Driver ver: 3.2.1.EIT1_01 CESE-ID:DLBT1100141EN* Regarding C650Series PS driver and PCL driver, we created the special driver based on the request from customer. Driver ver: -PS 6.3.1.EIT1_04 -PCL v6.3.0.EIT1_04 CESE-ID:DLBT1100857EN* Best regards BT CSO Terukazu Ishiguro
The lower roller might be coming apart when the machine continuously turn on the power supply. When the following situations overlap, this problem is promoted. 1. The sleep mode has been turned off. 2. The machine continue power supply turned ON for 24 hours
Solution:
a) Please change the machine setting on sleep mode "OFF->ON". b) Please install the special FW (Ver.G2B-09) into the machine if your machine situation cannot change the setting of sleep mode. (Please see DLBT1001563EN00) Please note, this Special FW have side effect. Because, temperature of Fusing roller become 140 from 150 by this special FW. [Side effect of Special FW] Aability for fusing is going to a little down. luster degree is going to a little down. Paper curl is going to a little increase.
Report item No: 129 Solution ID : TABT1000330EN00 Description: Solution:
Even if set Manual Destination Input Setting to Restrict, you can forward the waiting Fax Job using Direct Input.
When create the Confidential RX User Box from PSWC, the Fax Job saved in the Confidential RX User Box is transmitted and the fax job failed if the sub power switch was turned OFF and ON.
Description Solution:
Description:
Symptom Using Active Directory with External Server, when you enter the wrong password to the MFP only once, Account is locked out even if select 3 invalid logon attempts in Account Lockout threshold setting. Condition FW:VerGFP-R6 Reproduction Procedure 1. On the MFP, set the Active Directory with External Server. 2. Select 3 invalid logon attempts in Account Lockout threshold setting in Active Directory. 3. Lon in the MFP by using wrong password. Result> The account is locked out. Notes: If the account is not locked out in the first time mistake, it will be locked out on the second time mistake.
Solution:
This problem was fixed with FW Ver. GFU-R6 or later. Please update the firmware.
Symptom When printing a PCL file with overlay data is included, the image may be printed abnormally. Reproduction Environment FW Ver.GFU-R6 Reproduction Procedure 1. When printing a PCL file with overlay data by using direct print (e.g. lpr command), the image may be printed abnormally. >Result The overlay data is printed on the incorrect position. The cause of the issue Bug of the firmware
Solution:
This issue was fixed with the following firmware. Please update the firmware. FW Ver.GFW-R6
Symptom The data lamp may not be turned off even if all documents in Memory RX User Box are output. Condition FW:Ver GFU-R6 Reproduction Procedure 1. set the Memory RX setting enable on the MFP 2. send some FAX jobs to the MFP 3. all documents in Memory RX User Box are output Result>The data lamp may not be turned off The cause of the issue FW bug
Solution:
This issue was fixed with the following firmware. Please update the firmware. FW Ver. GFW-R6
<Symptom>
The status notification for OpenAPI may not be transmitted when deleting a large number of print jobs (about 100Jobs) at the same time.

Solution:
Report item No: 135
Solution ID : TABT1000362EN00 Description:
<Symptom>
When the counter is managed in the Relay Server Authentication, all remaining counter tickets are not returned if the counter ticket is added.

Solution:
<Symptom>
On the MFP with Management Device 2 is installed, the logout screen is not displayed even if the ID button in Brower is pushed.

Solution:
<Symptom>
If perform logout when performing Polling RX, the acquired Counter Ticket is not returned. If turn ON/OFF the main switch, it is returned. (After performing Polling RX, ReqReturnCounterTicket is not returned.)
Solution:
When printing PCL file, the following problem may occure. - The solid lines printed as dotted line - Fonts are printed in wrong position - Bitmap image is not printed properly.
Solution:
Solution:
Please try the firmware ver. GFW-R6.
When using AU-201 or Card Reader with Loadable Driver, the following symptom may occur. - The connection to the authentication device cannot be verified. is displayed.
Solution:
The countermeasure firmware has been released as below. Plaese apply it. -C650/C550/C451 : GFU-R6 -C353 GFU-R6 -C253/C203 GGU-R6 DL info: C650 : DLBT1001710EN* C550 : DLBT1001711EN* C451 : DLBT1001712EN* C353/C253/C203 : DLBT1001713EN*
bizhub C650/C550/C451/C353/C253/C203 without expanded memory in which the "Solution ROM" is installed can not be registered (error message is displayed) when registering it as managed device by PageScope Authentication Manager. Cause: In the default setting of PageScope Authentication Manager, if bizhub C650/C550/C451/C353/C253/C203 with Solution ROM are managed by PageScope Authentication Manager, 'counter notifying per job' is used. In this case, an expanded memory is required in MFP for enabling the function, therefore the error occurs when registering.
Solution:
Solutions: Solution 1) To install an expanded memory to MFP Solution 2) Registering device as using 'counter notifying per logout' by modifying setting of PageScope Authentication Manager. Note)There is no big difference between two kind of the functions. [The modification procedure of PageScope Authentication Manager] 1) Stop the server in Admin Console. 2) Open the 'TransactionLog.xml' file stored in the following folder by Notepad. [Folder(Default)] C:\Inetpub\wwwroot\PageScope Enterprise Suite\App\Dir\Data C:\ProgramFiles\KONICA MINOLTA\PageScope Enterprise Suite\App\Dir\Data 3) Modify as follows and overwrite the file. [Before]<Item Name="Dir_AuthLogOutputMode" Type="string" Value="0" /> [After] <Item Name="Dir_AuthLogOutputMode" Type="string" Value="1" /> * "TransactionLog.xml" file in above two folders should be corrected respectively. 4) Restart the server in Admin Console.
<Symptom> When using User Authentication, even the user who is not performing FAX sending can send other User's Fax Job in Re-Transmission User Box again. <Reproduction Procedure> 1.Enable User Autentication Function. 2.Log in and select other User's Fax Job in Re-Transmission User Box. 3.Send it. <The cause of the issue> Bug of the firmware
Solution:
This problem has been fixed on the following FW version. FW Ver.GS2-R6
Description:
Symptom:
After a PDF file which consists of A4 and Letter size is printed from LCT once, the size setting of LCT is altered.
Reproduction FW Version:
FW Ver. GFF-R6
Reproduction Procedure:
- Utility -> User Settings -> Printer Settings -> Basic Settings -> A4/A3 LTR/LGR Auto Switch : ON - At PDF "File" -> "Print" make sure that the "Choose paper source by PDF page size" is turned on. - After that go to "Properties" located at the right-above side of the window, and make sure that the "Paper Tray" setting is "LCT". - "Please set paper in Tray 3." will be appearred on the operation panel. - Open the Paper Tray, and close it again. You should be able to press the Complete button, and the job will finish itself.
Solution:
This problem has been fixed on the FW version GS2-R6 onwards.
Symptom Fax job is not transferred to the specific model (e.g. bizhub250/362) under the following situation. -When IP Address Fax destination is specified with Forwarding destination and G3 FAX Job is received. Condition FW:GFW-R6 Reproduction Procedure 1. Set Forward TX setting (Administrator setting - FAX setting - Function settings) enable. 2. IP Address FAX destination to bizhub250 is specified with Forwarding destination. 3. Send G3 FAX job to this machine Result>Fax job is not transferred. Cause of the issue The bug of Firmware
Solution:
This issue was fixed with the following firmware. Please update the firmware. FW Ver.GS2-R6
Symptom C-FA03 may occur when you download the Fax data from User Box. Condition FW Ver.GFW-R6 The cause of the issue When an abnormal image was received due to communication error such as R60, this problem occur. Because there was a problem in the firmware for processing such data.
Solution:
This issue was fixed with the following firmware. Please update the firmware. FW Ver. GS2-R6.
Even when "On" is selected in Admin->System settings->Restrict User Access -> Restrict Operation -> Restrict Broadcasting, it is possible to select 2 or more destinations can be chosen from Program address. Example) Scan to email 1. Choose one address from address book. 2. Press Program Key, and then choose the address from program address.
Solution:
This is fixed with firmware version GS2-R6. Please use the firmware.
Description:
If SMTP authentication and User authentication is configured on the MFP, user authentication fails. This happens with the following setting. 1. Admin->System Setting->Restrict User Access->Restrict Access to Job Setting->Change the "From Address", "Restrict" is selected.
Solution:
Workaround: Select "Allow" in "Change the From Address" setting. FW information: This is fixed in the firmware version GS2-R6.
Detail Symptom: "Please turn main switch off and on." is displayed when MFP receives print job and User Box access via Web Connection at the same time while scanning originals. Cause: firmware bug
Solution: Solution: Updtate firmware version to Ver.GS4-R6 or later.
Symptom:
Total counter notification does not function.

FW Ver:GWM-R6
Solution:
This problem has been fixed on the FW version GFW-R6 onwards.
Symptom When inputting a destination in Direct Input and sending a fax job, even if this destination is registered as One-Touch Destination, Destination is displayed by Number not name of One-Touch Destination on Fax TX List of Communication List. Condition FW Ver:GS2-R6 Reproduction Procedure 1. Register One-Touch Destination for G3 Fax, Internet Fax and IP address Fax. 2 Input above address in Direct Input and send Fax job. 3.Confirm Destination on Fax TX List (MFP panel => Job List => Communication List) Result> Destination is displayed by Number not Name of One-Touch Destination. The cause of the issue The bug of Firmware
Solution:
This issue was fixed by the following firmware. Please update the firmware. FW Ver:GS4-R6 or later
Symptom When printing a specific PDF file from Preview on Mac PS, error occur. Condition model:C253 GGW-R6 Driver:C253 PS 5.3.1 OS:MacOSX 10.5.8 Application: Preview v4.2 Reproduction Procedure 1.Print the attached pdf file(testfile.pdf) from Preview on Macintosh Result>The document is not printed due to PS error. The cause of the issue The bug of Firmware
Solution:
This problem was fixed by the following firmware. Please update the firmware to fix the issue. FW Ver:GS4-R6 or later
Symptom
If sending the FAX job with ECM after performing Signal Receive Test, T28 error occurs
Condition
FK-502 FW Ver:G01-12-000
The cause of the issue
The bug of FK-502 FW

Solution:
This issue was fixed with the following FK-502 FW FK-502 FW Ver:G02-13-000 This FK-502 FW was included on MFP FW Ver:GS4-R6 or later.
Symptom
If receiving V.34 RX job under VoIP line environment, R29 or R76 error may occur.
Condition
FK-502 FW Ver:G01-12-000
The cause of the issue
The bug of FK-502 FW

Solution:
This issue was fixed with the following FK-502 FW. FK-502 FW Ver:G02-13-000 This FK-502 FW was included on MFP FW Ver:GS4-R6 or later.
Symptom When printing the specific PDF file from USB memory or by direct print, the following PS error may occur. %%[Error:rangecheck; OffendingCommand: _error; Info: -do_filter: stream too big for string ]%% Condition FW Ver:GS4-R6 or earlier The cause of the issue The bug of Firmware
Solution:
This issue was fixed with the following firmware. FW Ver:GSC-R6 or later
If connect USB cable to the USB port of MFP and perform printing, Failed to complete job. is displayed and the printing is not finished correctly.
Solution:
This issue was fixed in the Firmware version GSC-R6.
Symptom When printing the specific file with B/W data only by using Direct print function, it is counted as color. Condition FW Ver: GS4-R6 Procedure 1.Print the PCL file with B/W data only by using Direct print function 2.It may counted as color Cause The bug of Firmware
Solution:
This issue was fixed with following firmware. FW Ver:GSC-R6 or later
Symptom FileMaker 11 crashes when printing from MacOS10.6. Cause This issue occurs because of a bug in MacOS10.6 driver. Status This issue was fixed with the following special MacOS 10.6 drivers. bizhub C650 Series : v4.5.0 bizhub C353 Series : v5.5.0 magicolor 8650 : v2.5.0 Related Information RIBF__10001827 PEBAU_10000833
Solution:
Solution Use the following special drivers. C650 Series : Special driver for MacOS 10.6 v4.5.0 or later C353 Series : Special driver for MacOS 10.6 v5.5.0 or later magicolor 8650 : Special driver for MacOS 10.6 v2.5.0 or later
Symptom When a Job History that has long Address Name exists on the Job Details (MFP operation panel), "Job" screen of PageScope Web Connection may not be displayed correctly. Cause This issue occurs because of a bug in firmware. Status This issue was solved in the following special firmwares. bizhub C650 Series : GFU-R6 bizhub C353 Series : GFU-R6 Related Informations PEBJKS10000430
Solution:
Solution Use the following firmware. bizhub C650 Series : GFU-R6 or later bizhub C353 Series : GFU-R6 (GGU-R6/GHU-R6) or later
Symptom If failing in the communication with the server when using the LDAP Authentication, trouble code C-F023 may appear on the operation panel. Cause This issue occurs because of a bug in firmware. Status This issue was solved in the following special firmwares. bizhub C650 Series : GS4-R6 bizhub C353 Series : GS4-R6 Related Informations PEBIT_08001566
Solution:
Solution Use the following firmware. bizhub C650 Series : GS4-R6 or later bizhub C353 Series : GS4-R6 (GT4-R6/GU4-R6) or later
Description:
The daylight saving setting is not reflected in the time zone value of the email header. If you receive and open the email sent from MFP with e-mail client software such as MS Outlook, the indication of the sent time will be off if you compare the time with the emails sent from other e-mail software (MUA).
Solution:
Fixed this with the following firmware version GSE-R6- C353/C451/C550/C650 GTE-R6- C253 GUE-R6- C203
Symptom: "Receiving" may keep displaying even if the received Fax job was completed under the following setting. - User Settings> Custom Display Settings> FAX Active Screen> RX Display> Yes Cause: The bug of Firmware
Solution:
This issue was fixed with following firmware. FW Ver:GSE-R6 or later
Symptom
When perform Scan to SMB to specific NAS, the file name is garbled.
Reproduction Environment
FW:GD9-B4 NAS: HDL-C series produced by IO-DATA

Procedure
*carry out Scan to SMB to the above NAS. Result> the file name is garbled.
Cause
The bug of firmware

Solution:
This issue was fixed with the following firmware. Please update the firmware to this version. FW Ver. GSE-R6 or later
Symptom When printing the specific PDF file by direct print, the Image is not printed correctly. e.g.) *The characters are printed on incorrect position. *Some lines are not printed. Condition FW Ver:GSC-R6
Solution:
This issue was fixed with the following firmware. FW Ver. GSE-R6 or later Therefore, if you encounter such a problem, please update the firmware. The problem may be fixed.
Description:
<Symptom> The following symptoms may occur if the last original is pulled out from ADF during the last original exits. - The registration motor or the reading motor continues to be rotated and "Now Scanning Original" keeps displaying. <Reproduction Procedure> 1. 2-page originals set on ADF and start copy. 2. The last original is pulled out from ADF during the last original exits. <The cause of the issue> Bug of the firmware
Solution:
This problem has been fixed on the following FW version. FW Ver.GSG-R6
<Symptom> When printing the specific PDF file from USB memory, the image is not printed correctly. <The cause of the issue> Bug of the firmware
Solution:
This problem has been fixed on the following FW version. FW Ver.GSL-R6
<Symptom> If the length of a file path name is over 256 bytes, you can not print by using LPD printing. <Reproduction Procedure> 1. Print from the file for the length of a file path name is over 256 bytes on WEB by using LPD printing several times. <Result>
The print job is not completed and remains printing status.

Solution:
This problem has been fixed on the following FW version. FW Ver.GSR-R6

Symptom
When using the Scan to E-mail function, the From Address field changes from User E-mail Address into Administrator E-mail Address if users log out before completing the E-mail Transmission
Reproduction Procedure
1.Set up the MFP Authentication function to logon to Active Directory 2.User logs into AD with MFP Authentication and chooses Scan to me function 3.The user scans a some pages document 4.The user logs off before email is sent. Result> the From Address field changes from User E-mail Address into Administrator E-mail Address
Solution:
The issue was fixed with the following firmware FW Ver.GSR-R6 or later.
Symptom When you copy by Booklet with Stamp, a stamp is printed in the Last page even if "1st Page only" is selected when using the document that number of document is multiples of four.
Cause This issue occurs because of a bug in firmware. Status This issue was solved in the following special firmwares.
bizhub C650 Series : GSR-R6 bizhub C353 Series : GSR-R6 Related Informations PEBJDS07005947 RIBJDS10001039
Solution:
Solution Use the following special firmwares. bizhub C650 Series : GSR-R6 or later bizhub C353 Series : GSR-R6 or later
<Symptom> When printing the specific file created by InDesign CS4/CS5 using PS Driver for Windows, the following symptom occurs. - PS Error Page is printed out. <The cause of the issue> Bug of the firmware
Solution:
This problem has been fixed on the following FW version. FW Ver.GSR-R6
When sending a document with using PC-FAX driver, the very fine line like [-] minus sign may not appear on the received document. This problem may appear with the following setting. - Resolution setting of the PC-FAX driver. -> 200dpi X 200dpi - The document contains very fine line.
Solution:
This problem is modified in the firmware version GSR-R6.
Symptom When the FTP port receives many specific packets, MFP may hang up. Reproduction Environment FW:GSR-R6 The cause of the issue The bug of firmware
Solution:
Workaround If the machine is not used as FTP server, please change the following setting to fix the issue. Administrator Settings > Network Settings > FTP Settings > FTP Server Settings : Off And the issue was fixed with the following firmware. FW:GSU-R6 or later
<Symptom>
When MFP receives the Print Job with "@PJL INFO VARIABLES" etc. continuously and PJL ReadBack replies, MFP may hang up.
<Reproduction Procedure> 1. Printing the Print Job with "@PJL INFO VARIABLES" etc. continuously. <Result>
MFP may hang up.

Solution:
This problem has been fixed on the following FW version. FW Ver.GSU-R6
[Issue] There is an install failure issue when 32-bit PS printer driver is installed into shared printer at Windows 64-bit Operating system. If it tries to install, a dialog appears and ntprint.inf file is requested. It is necessary to continue to install ntprint.inf if the driver installation will be complete. On the other hand, there is same issue when 64-bit PS printer driver is installed into shared printer at Windows 32-bit Operating system. <Condition> OS: Windows Vista/7/Server 2003/Server 2003 R2/Server 2008 (32-bit edition and 64-bit edition) Windows Server 2008 R2 Printer Driver: PS printer driver <Case> 1) Additional install PS printer driver for 32-bit edition on a computer that is running a 64-bit edition. 2) Additional install PS printer driver for 64-bit edition on a computer that is running a 32-bit edition. [Cause] It's a feature of Microsoft Operating System. Please refer Microsoft homepage. http://support.microsoft.com/kb/952065 [Reference] TABT0800309EN*
Solution:
[Solution] The following is an example of additionally installing PS printer driver for 32-bit edition on a computer that is running a 64-bit edition of Windows Server 2008. (Note: To install PS printer driver for 64-bit edition on a computer that is running a 32-bit edition of Windows Server 2008, regard 64-bit as 32-bit and 32-bit as 64-bit.) *Please refer a attached file for details. <Preparation> 1. Prepare a computer that is running a 32-bit edition of Windows Vista(x86) or Windows Server 2008(x86). 2. Temporarily sharing the drive where Windows system is installed. (Usually, C drive) 3. On a 64-bit edition of Windows Server 2008, assign the drive of 32-bit edition PC you have shared in step 2 as a network drive. On Windows Server 2008 x64, access [Computer] and select [Tool] -> [Map Network Drive]. <How to install PS driver for 32-bit edition on a 64-bit edition of Windows Server 2008> 4. Install PS driver for 64-bit edition on a 64-bit edition of Windows Server 2008 by normal procedure. (The following is an example of installing C650 Series PS x64 driver) 5. Right-click the PS driver to open the properties. Select the [Sharing] tab. Click [Additional Drivers]. 6. Click [x86] and click [OK]. ("x86" means 32 bit edition.) 7. Click [Browse] and specify the folder or CD drive where printer driver for 32-bit edition is stored. 8. Specify the inf file of printer driver for 32-bit edition and click [Open]. 9. Click [OK]. 10. The following dialog appears requiring the component. Click [Browse]. 11. [ntprint.inf file] is required. Specify the network drive (Z) you have assigned during preparation and specify the following folder. [Z:\Windows\System32\DriverStore\FileRepository\ntprint.inf_xxxxx] 12. Specify the [ntprint.inf] file and click [Open]. 13. Click [OK]. 14. By the above operations, PS driver for 32-bit edition is installed on a 64-bit edition of Windows Server 2008. You can confirm the successful installation of the driver on the following screen. It is indicated as [Installed: Yes].
Symptom When using Linux make data with a dvipdfmx , the pdf file will not be printed with USB memory. Cause This issue occuus because of a bug in firmware. Status This was solved in the following special firmware. bizhub C650 Series : GSX-R6 bizhub C353 Series : GSX-R6
Solution:
Solution Use the following special firmwares. bizhub C650 Series : GSX-R6 bizhub C353 Series : GSX-R6
<Symptom>
When using SSL on the MFP, the scan job may fail if perform Scan to WebDAV.
<The cause of the issue> Bug of the firmware <Related Information>

PEBUS_10000208
Solution:
This problem has been fixed on the following FW version. FW Ver GSX-R6
<Problem Symptom> When the warning release has detected but the other new warning notice has received, the past warning information has been sent together again. <Cause> This is firmware issue; the cause is in the program sequences for the one-way communication has completed, the past data did not delete from buffer at MFP side.
Solution:
This issue has been fixed the following FW. FW Ver. GSX R6
Symptom On the MacOS 10.6 environment, if you print a document several times with the FileMaker 11, the operation of application may become slow. Cause KMBT confirmed that this issue is caused by the memory leak of some operations. But we cannot fix this completely because this symptom is related to the print structure of the application (FileMaker 11). Status This issue was improved with the following special MacOS 10.6 driver. bizhub C650 Series : v4.6.0 bizhub C353 Series : v5.6.0 magicolor 8650 : v2.6.0 * It is possible to prevent this symptom about the print until 15 times with this driver. Related Information RIBF__10001827
Solution:
Improve/Recovery Method Use the following special driver. bizhub C650 Series : Special driver for MacOS 10.6 v4.6.0 or later bizhub C353 Series : Special driver for MacOS 10.6 v5.6.0 or later magicolor 8650 : Special driver for MacOS 10.6 v2.6.0 or later If you encounter this symptom, it will recover by restarting the application (FileMaker 11).
When sending the specific type of the PDF file directly to MFP without using printer driver, printing does not start. (The data lamp on the control panel blinks, but no printing does not start.) This symptom happens when sending the PDF file that contains an unsupported custom halftone.
Solution:
The modification for this was made on the following version of the firmware. GSX-R6(C353/C451/C550/C650) GTX-R6(C253/C203)
Symptom When printing the specific PDF file that font is not embedded with Direct Print function, PS error may occur and the job may not be printed out. Cause This issue occurs because of a bug in firmware. When sending a PDF file that font is not embedded with Direct print, it is printed with a substitution fonts. However, it may fail to generate substitution fonts in specific PDF file. (PS error) Status This issue was solved in the following special firmwares. bizhub C353 Series : GP1-R6/GQ1-R6/GR1-R6 bizhub C650 Series : GP1-R6 Related Information RICCR_11000788
Solution:
Solution Use the following special firmwares. bizhub C353 Series : GP1-R6/GQ1-R6/GR1-R6 or later bizhub C650 Series : GP1-R6 or later
Symptom When printing a specific file with image data from MS Word 2010, the spool file size is large and it takes a long time to print. Condition OS:Windows(both of 32bit and 64bit) Driver: PCL driver The cause of the issue The bug of printer driver
Solution:
The cause of the issue is fixed with the following driver. C353Series PCL driver ver. 6.4.1.EIT1_02 ( DLBT1100953EN*) The above driver is for 64bit Windows only. If you need the special driver for 32bit windows, please request it by CSES.
Symptom When printing a specific file with image object from MS Excel by using PCL driver, the image is printed abnormally. The PS driver does not have this issue. Condition OS:Windows(both of 32bit and 64bit) Driver: PCL driver The cause of the issue The bug of printer driver
Solution:
The cause of the issue is fixed with the following driver. C353Series PCL driver ver. 6.4.1.EIT1_02 ( DLBT1100953EN*) The above driver is for 64bit Windows only. If you need the special driver for 32bit windows, please request it by CSES.
Symptom When printing a job from A/S400, the data light may keep flashing and the job may never be printed. Condition FW:GSX-R6
1.print a specific file from A/S400 continuously. Result> After printing some jobs, the data light may keep flashing and the job may never be printed. The cause of the issue
The cause of the issue The bug of Firmware

Solution:
The issue was fixed with the following firmware FW Ver:GP1-R6 or later
Symptom When the specific file is printed, the image on the first page is printed by like the bar code image. Cause This issue occuus because of a bug in firmware. Status This was solved in the following special firmware. bizhub C650 series : GP1-R6 bizhub C353 series : GP1-R6 Related information RIBUS_11000169
Solution:
Solution Use the following special firmware. bizhub C650 series : GP1-R6 bizhub C353 series : GP1-R6
Symptom The size of loaded paper is not automatically detected even if you load the paper on Bypass Tray after Banner printing. Cause This issue occuus because of a bug in firmware. Status This was solved in the following special firmware. bizhub C650 series : GP3-R6 bizhub C353 series : GP1-R6 Related information PEBJKS11000774
Solution:
Solution Use the following special firmware. bizhub C650 series : GP3-R6 bizhub C353 series : GP1-R6
Symptom
If the FW is updated from Ver.GSW-R6, Eliminate "life warning for Consumable" or the specific customized FW to the Mass-Production firmware or the special firmware to fix the field problem, the network setting and CSRC setting are initialized. *The FW Ver.GSW-R6 was made as customized FW. This FW has a problem, which is Scan to SMB fails if the Address is used 2bytes character. Consequently, BJ updated the firmware to special FW Ver.GSX-R6, and this symptom was found. The Cause of the issue The customized FW VEr.GSB-R6 is added the new definition for network in memory. On the other hand, Mass-Production FW and the special firmware do not have this definition. Therefore, when MFP boots up after FW GSW-R6 is updated, MFP recognizes the discrepancy of definition and initialize the setting for network. The problem is caused by this process. <The effected FW which has this problem.> GSB-R6,GSD-R6,GSF-R6,GSH-R6,GSJ-R6,GSK-R6,GSN-R6,GSP-R6,GSQ-R6,GSS-R6,GST-R6,GSW-R6,GSY-R6
Solution:
<Preventive maintenance> We released the special FW for memory format revision for updating the FW from Ver.GSW-R6 to Mass-Production FW or special FW. If the FW is updated via the special FW for memory format revision the network setting will not initialized. (GSW-R6 -> the special FW for memory format revision -> Mass-Production FW or Special FW) The special FW for memory format revision: CSES-ID:DLBT1101513EN* Ver.:GP2-R6
*The special FW Ver.GP1-R6 or later has a function of Eliminate "life warning for Consumable" and fixes Scan to SMB issue. <The procedure to fix the issue> 1) Install the special FW for memory format revision FW into the MFP with FW Ver.GSW-R6 2) Boot up MFP after installing the special FW for memory format revision, and then MFP will rewrite the new definition to previous one for network automatically. This process is finished when Network setting button in Administrator settings is displayed. 3) Install the Mass-Production FW or special FW. <Additional Information> 1. The special FW for memory format revision is made only to avoid this problem. Therefore, please note not to use this FW permanently and update the FW to Mass-Production FW or Special FW immediately after installing the special FW for memory format revision. 2. The customized FW is made based on the request from the specific customer. Therefore, we recognize that the updating FW from the customized FW to Mass-Production FW or Special FW is not usually done. For this reason, the special FW for memory format revision is valid only for MFP with FW Ver.GSW-R6.
Symptom:
When a text with transparency setting is on other text, overlapped parts of text are not printed.
bizhub C353 Ver:GP1-R6

Solution:
This problem has been fixed on the FW version GP3-R6 onwards.

Symptom When printing the file created by MS PowerPoint2007 using PCL Driver with 2-Sided printing, Text Outline becomes double. Cause This issue occuus because of a bug in firmware. Status This was solved in the following special firmware. bizhub C650 series : GP3-R6 bizhub C353 series : GP3-R6 Related information PEBJTS11002910
Solution:
Solution Use the following special firmware. bizhub C650 series : GP3-R6 or later bizhub C353 series : GP3-R6 or later
The following PS error is printed on the paper when printing PS file. ERROR:typecheck OFFENDING COMMAND: crv STACK:
Solution:
The problem has been fixed in the following firmware. C353/C451/C550/C650 -> GP3-R6 C253 -> GQ3-R6 C203 -> GR3-R6
Description:
Symptom When printing the file created by MS PowerPoint2007 using PCL Driver with 2-Sided printing, Text Outline becomes double. Cause This issue occuus because of a bug in firmware. Status This was solved in the following special firmware. bizhub C650 series : GP3-R6 bizhub C650 series : GP3-R6 Related information PEBJTS11002910
Solution:
Solution Use the following special firmware. bizhub C650 series : GP3-R6 or later bizhub C650 series : GP3-R6 or later
<Symptom> If Group is edited from PSWC by using IE9, the following massage is displayed and Group can not edit.
- No data exists for the entered registration no.
<The cause of the issue> The cause of the issue is on IE9.

Solution:
IE9 is not officially supported. Please select "Compatibility" on Tools Menu.

Symptom
When perform Scan to SMB to the folder shared on Mac OSX 10.7, the scan job fails.
Reproduction Environment
FW Ver.GP6-R6
1.Create the shared folder on MacOSX10.7 2.Register Scan to SMB One-touch address to this folder on MFP panel 3.Send the scan job to this address. Result> Server Connect error occur and the scan job fails.
Solution:
This issue was fixed with the following special firmware. FW Ver. GPA-R6 Serious issue was found in GPA-R6. Therefore, please do NOT use GPA-R6 and use "GPD-R6". For the detail, please refer to TABT1100375*.
After installing the firmware, please be sure to change (confirm) the following settings to perform Scan to SMB *Select ON on Direct Hosting setting in SMB settings . *Select v1/v2 on NTLM Settings of Client Settings in SMB settings *Set the date/time on MFP to the same date/time on PC (Mac10.7) Maximum tolerance is plus or minus 2 hours
[Symptom] Data light of MFP keeps flashing and the job is not printed out when a PDF file which was created by "Nitro PDF Reader" is printing with USB memory print or direct print. [Cause] In a PDF file which is created by Nitro PDF Reader, there is an element that is incorrectly saved in TrueType font data area. The error occurs in MFP when MFP printed the font.
Solution:
Solution:
[Solution] Use the following special firmwares. bizhub C650series : GP3-R6
Symptom When changing the Account Track password or User Authentication password via PageScope Web Connection, it may fail due to the error "Password does not match". Cause This issue occurs because of a bug in firmware. When changing the Account Track password or User Authentication password via PageScope Web Connection, typed two passwords may not be compared correctly. This symptom may be caused in the following Account/User No. Account/User No. : 012 / 022 / 032 / 042 ... Status This issue was solved in the following special firmwares. bizhub C353 Series : GP6-R6/GQ6-R6/GR6-R6 bizhub C650 Series : GP6-R6
Solution:
Solution Use the following special firmwares. bizhub C353 Series : GP6-R6/GQ6-R6/GR6-R6 or later bizhub C650 Series : GP6-R6 or later
Problem After FW is upgraded to the following special version, documents (*1) stored in BOX beforehand cannot be printed out and the display panel freezes. *1 All documents stored in BOX, like Public User Box, Personal User Box, Memory RX User Box etc. and also overlay documents Model C650 C550 C451 C353 C253 C203 Target FW Ver. GPA-R6 GPA-R6 GPA-R6 GPA-R6 GQA-R6 GRA-R6 CSES Number (Released date) DLBT1102386JP*, DLBT1102386EN* DLBT1102387JP*, DLBT1102387EN* DLBT1102388JP*, DLBT1102388EN* DLBT1102389JP*, DLBT1102389EN* DLBT1102389JP*, DLBT1102389EN* DLBT1102389JP*, DLBT1102389EN* (14th (14th (14th (14th (14th (14th
November, 2011) November, 2011) November, 2011) November, 2011) November, 2011) November, 2011)
<Remarks> - Documents which were stored in BOX after updating the FW can be available (printed out). However, these documents cannot be printed if FW is downgraded to former version. - Documents stored before upgrading can be available (printed out) again if FW is downgraded to former version. - C-FA03 or C-D002 error will occur if sending a document in Box by FAX (including Network Fax). Please execute fax file format once if C-FA03, C-FA14 or C-B167 error again occurs after deleting the document. - When deleting a document, the target document is deleted. But there is possibility that 1 page of another document is deleted at the same time. Cause Because it has become incompatible between the FW and the previous one because new definition of the document information preserved in BOX was added. (Data format has been changed.)
Solution:
1) Devices which have not updated to GPA-R6 (GQR-R6, GRA-R6) in the past. Please use the following FW. The version or later has compatibility with FW which had been released in the past. Model C650 C550 C451 C353 C253 C203 New FW Ver. GPD-R6 or later GPD-R6 or later GPD-R6 or later GPD-R6 or later GQD-R6 or later GRD-R6 or later
2) Devices which have updated to GPA-R6 (GQR-R6, GRA-R6). Recovery function, which returns documents to the past data format, is implemented in the following FW version. Please update devices to the version and execute the recovery function. Model C650 C550 New FW Ver. GPG-R6 or later GPG-R6 or later
C550 C451 C353 C253 C203 <How to change document data format>
GPG-R6 or later GPG-R6 or later GPG-R6 or later GQG-R6 or later GRG-R6 or later
[Attention] - Do not delete document in BOX as much as possible before updating FW. And check that MFP can enter to the Utility mode. Then please turn off main power and update FW. [Procedure] 1. Turn main power SW off and on after updating the FW. 2. Enter Service Mode 3. Select System 2> Software Switch Setting and input the following value. Switch No. : 19 HEX Assignment: 40
4. Press Fix button * The format change process starts just after pressing the button. And no input can be accepted until finishing the process. 5. Value of HEX Assignment automatically changes to 00 when finishing the process.
6. Turn main power SW off and on.

<Symptom> When entering Power Save Mode by pushing the power save button immediately after turning ON the Main power SW, "Please turn main switch off and on."(FA14) may be displayed.

Solution:
This problem has been fixed on the following FW version. C650 Series FW Ver.GPK-R6 C353 Series FW Ver.GPK-R6/GQK-R6/GRK-R6
Symptom When printing a text file by direct print function, 2byte characters (Chinese character etc.) are printed in garbled characters. Cause When the text file written in 2byte characters is printed by direct print, there is no information about "the text characters code", so these are printed as ASCII code. In this reason, 2byte characters (Chinese character etc.) can not be printed properly. Status This is the specification/limitation of the emperon controller.
Solution:
Workaround None. (Please print it with using a printer driver.)
Description:
Symptom
Even if Receive Only is selected in Print Jobs During Copy Operation, PC print job is printed out while copying with Separate scan.
The Firmware which has the issue
C353Series:GPG-R6/GQG-R6/GRG-R6 C650Series:GPG-R6
The cause of the issue The bug of Firmware
Solution:
This issue was fixed with the following firmware.
C353Series:GPK-R6/GQK-R6/GRK-R6 C650Series:GPK-R6
Symptom When perform Scan to SMB using program, file NO. is named alternately. Cause This issue occuus because of a bug in firmware. Status This was solved in the following special firmware. bizhub C353 series : GPA-R6 bizhub C650 series : GPA-R6 Related information PEBJHK11006608
Solution:
Solution Use the following special firmware. bizhub C353 series : GPA-R6 or later bizhub C650 series : GPA-R6 or later
The transfer belt is coating a special material. Please don't use the alcohol and water, when technician cleans a transfer belt. Print image is going to become uneven density, if technician use it.
Solution:
Please use Hydrowipe, if transfer belt need clean. Hydrowipe : P/No. 65AA-9920
Symptom:
When installing a management device(device 2 mode) on a C353 which has an IC-409 Fiery already fitted, scanning no longer works with the machine appearing to hang until it is powered off at which point the scan history displays the scan as being deleted.
bizhub C353 Ver:GSG-R6

Solution:
This problem has been fixed on the FW version GPA-R6, however GPA-R6 includes another problem. Therefore please download the FW version GPD-R6 onwards to fix this issue.
Symptom:
When printing a specific PDF file via PSWC or USB flash memory, some texts may not be printed correctly.
bizhub C650 FW Ver.GPK-R6
Cause:
F/W bug
Solution:
This problem has been fixed on the FW version GPQ-R6 onwards.
Description:
When printing PCL data generated specific application (application name: NAVISION), it takes long time to complete the print job. It is found that if the kind of the PCL data that repeatly register and call the small macros is send to MFP, this symptom appears.
Solution:
This problem was modified on the following special firmware. C451/C550/C650/C353 GPT-R6 C253/C203 GQT-R6
When PJL JOB START = X END = Y is specified and performing 2-Sided printing, the printing result is printed different from HP. example. (When printing A4 6 page document with PJL JOB START = 2 END = 5) 1st sheet front side 1st sheet back side 2nd sheet front side 2nd sheet back side 3rd sheet front side 3rd sheet back side -> Page 2 of the document is printed. -> Blank Page is printed. -> Page 3 of the document is printed. -> Page 4 of the document is printed. -> Page 5 of the document is printed. -> Blank Page is printed
With HP CLJ5550, the print result is: 1st sheet front side -> Page 1 of the document is printed. 1st sheet back side -> Page 2 of the document is printed. 2nd sheet front side -> Page 3 of the document is printed. 2nd sheet back side -> Page 4 of the document is printed. 3rd sheet front side -> Page 5 of the document is printed. 3rd sheet back side -> Page 6 of the document is printed.
Solution:
This problem was modified on the following special firmware. C451/C550/C650/C353 GPT-R6 C253/C203 GQT-R6
*phenomenon A list of address of the group in Page Scope Web Connection is displayed garbled with Internet Explorer 9. If compatibility view turned on in Internet Explorer, the phenomenon displayed garbled does not occur. *environment Browser:Internet Explorer 9 MFP:C253(GQT-R6) *cause By Malfunction of FW
Solution:
The malfunction is improved by following FW.
C650/C550/C451 -Card Ver. GPY-R6 or Since it
C353 -Card Ver. GPY-R6or Since it C253 -Card Ver. GQY-R6or Since it C203 -Card Ver. GRY-R6or Since it
<Symptom> C-FA16 occurs after 18 pages are printed out when printing a file (76 Pages) created by the special Application for customer.
<The cause of the issue> Bug of the firmware <Related Information> PEBIT_12000745
Solution:
Solution:
This problem has been fixed on the following FW version. C650/C550/C451 FW Ver.GPY-R6 C353 : FW Ver.GPY-R6 C253 : FW Ver.GQY-R6 C203 : FW Ver.GRY-R6
When priting particular home page, some of the image on the page is printed in solid black.
Solution:
The firmware modification was made. Please use the following firmware. C203 -> Ver. GRY-R6 C253 -> Ver. GQY-R6 C353 -> Ver. GPY-R6 C451/C550/C650 -> Ver. GPY-R6
PCL Macro or form overlay does not work properly. This problem occure with the macro that try to disable auto overlay during excuting macro.
Solution:
The firmware modification was made on the following version. C203 -> Ver. GRY-R6 C253 -> Ver. GQY-R6 C353 -> Ver. GPY-R6 C451/C550/C650 -> Ver. GPY-R6
Symptom When printing the specific file from SAP, all pages are not printed out. * This issue is occurred on except MFP for Japan area. Reproduction Environment FW Ver.GPT-R6 The cause of the issue bug of firmware
Solution:
This issue was fixed with the following firmware FW Ver. GPY-R6
Symptom When using the MacOS X 10.7 driver, User Authentication setting (check-box) preset on the driver is not recalled from the applications built with SandBox technologies (e.g. TextEdit/Preview). Cause This issue occurs because of a bug in MacOS10.7 driver. Status This issue was fixed with the following special drivers. bizhub C353 Series : v5.7.2 bizhub C650 Series : v4.7.2 Related Information PEBCN_11000188 PEBDFS11002133 RIBDV_12000891
Solution:
Solution Use the following special drivers. bizhub C353 Series : Special driver for MacOS 10.7 v5.7.2 or later bizhub C650 Series : Special driver for MacOS 10.7 v4.7.2 or later
<Symptom> If printing from the following web browser or mail soft on MacOS X 10.7, those are crashed. [Affected software] - Firefox - Thunderbird <The cause of the issue> Bug of Printer Driver <Related Information> PEBJTS12003734
Solution:
We released the Special Driver for this issue by the following DL NO.
bizhub C650/C550/C451 Ver.4.7.2( DLBT1300001*)
bizhub C353/C353P/C253/C203 Ver.5.7.2 (DLBT1300002*)

[ Phenomenon ] If printing the specific web page from Safari on MacOS X 10.7 or 10.8 using Account Track function, the job is not printed because of Login error. But,If FireFox was used as web browser, the printing was success. [ Environment ] bizhub C203: Mac OS 10.7:PS Driver:5.7.1 bizhub C550: Mac OS 10.7:PS Driver:1.4.0 [ Cause ] If printing the specific web page without title from Safari, this matter occurred because of driver's bug.
Solution:
The malfunction is improved by following special driver. [ bizhub C203/C253/C353/C353P] Mac OS 10.7 : PS driver 5.7.2 or since it [ bizhub C451/C550/C650] Mac OS 10.7 : PS driver 4.7.2 or since it
When using PC-Fax or User Authentication, the PC-User - Account Track user's name is displayed in the Header Information instead of the FK-502 default sender's name fixed within the administrator mode => Fax => Header Information. Note: This information is based on TAUS0702758EN00, RIGRA_07001209, PEBCZ_07001637
Solution:
CAUSE: Software switch setting 000B0039, Bit 6 (0X000100) is set to 0 (OFF). SOLUTION: To set software switch 000B0039, Bit 6 (0X000100) to a 1 (ON), perform the following:
1. Enter the Service Mode. To enter the Service mode, perform the following: Press Utility/Counter. Press Details. Press Stop, 0, 0, Stop, 0, 1. 2. Select Fax. 3. Select [Function Parameter Setting]. 4. Select address 000b0039 using [A] - [F] to change the letters and the numeric key pad to change the numbers. 5. Select the data and enter a value for "X" using the binary numbers. Setting "X" to 1 (ON)
this fixed value will now use the header information set in the administrator mode => Fax => Header Information. 6. When the address and value have been set, select [Decision]. 7. Select [End].
Note : The position of X is Bit 6. Attached you will find samples for PC-Fax Header
Problem: Twain Scan / Pull Scan into application via Terminal Server. Situation: Konica Minolta Twain driver does not support Server OS like Windows Server 2008
Solution:
Solution: Use Windows Fax and Scan Services. These Services are implemented since Windows Vista, Windows 7, Windows Server 2008 R2. You must activate this function at MFP. Administrator Mode >>> Network >>>> Web Service Settings >>> Scanner settings Exception: This solution is only available if controller ist to "0". That means it doesn't work with attached Fiery Controller
Report item No: 213 Solution ID : TAUS0607358EN04 Description: The entire print job is stapled instead of each set when printing multiple stapled sets from Microsoft Word. Solution:
CAUSE: The Collate option in the Microsoft Word dialog box is selected. SOLUTION: When printing and stapling multiple sets, the Collate option in the Microsoft Word dialog box must be deselected. Please refer to attached example. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Mark D'Attilio and Ed Bellone, Production Print/SSD
Report item No: 214 Solution ID : TAUS0630345EN01 Description: UNDEFINED ERROR OFFENDING COMMAND message printed on output when printing a PDF from Adobe Acrobat or Reader when using booklet mode function in the PostScript driver. Solution:
CAUSE: Incorrect setting for the Font and Resource Policy.
SOLUTION: From Adobe, click File, Print, Advanced and locate and use the drop down arrow under the Font and Resource Policy. Depending upon version location will vary under advanced. Set the Font and Resource Policy under the Advanced Print Setup box to Send for Each Page.
Report item No: 215 Solution ID : TAUS0642282EN04 Description: How to change the default settings for the Scan Mode. Solution:
For the C250/C252/C300/C352/C351/C450 , please perform the following: 1. Select the [Scan] key on the copier operation panel to enter the Scan Mode. 2. Select the setting to make the default value in Scan Mode. 3. Press the [Utility/Counter] key. 4. Select [User Settings] on the touch screen. 5. Select [Initial Setting] on the touch screen. 6. Select [Current Setting] followed by [OK]. 7. Select [Close] twice to exit. For the C203/C253/C353/C451/C550/C650 , please perform the following: 1. Press the [Scan/Fax] key on the copier operation panel to enter the Scan Mode. 2. Select the setting to make the default value in the Scan Mode. 3. Press the [Utility/Counter] Key. 4. Select [User Settings] on the touch screen. 5. Select [Scan/Fax Settings] on the touch screen. 6. Select [Default Scan/Fax Setting] on the touch screen. Note: the [Default Scan/Fax Setting] will be grayed out if the [Scan/Fax] key is not pressed in step 1. 7. Select [Current Setting] followed by [OK] twice. 8. Select [Close] twice to exit. Note : The default settings of the Scan Mode can be set to factory default by touching [Factory Default]. SPECIAL NOTE : Solution contribution by Ian Lynch and Mark D'Attilio, Production Print/SSD
Report item No: 216 Solution ID : TAUS0647541EN08 Description: C-B003 (CB003) code. Solution:
Solution:
PROBABLE CAUSES: 1. The fax board is installed in the incorrect slot. Install the fax board in the rearmost slot. 2. The Fax (Sub) was set to SET at installation. Change the Fax (Sub) to Unset in Service Mode by performing the following: a. Access the Service Mode. b. Select the Option Board Status. c. Select UNSET of Fax (Sub). d. Select End and Exit to return to copy screen. 3. The FK-502 board is not seated properly. Remove and reseat the fax board. bizhub C451/C550/C650 4. Poor connection between the Fax board and the PCI board. Ensure the connection between the Fax board and PCI board is secure. Note : Please reference the attached "Fax Board Error" document when checking the connection between the Fax board and PCI board. 5. The mounting brace for the PCI interface board into which the FK-502 connects has been pushed back, not making a complete connection. Note : C-B016 code may also be indicated. Reform the mounting brace for the PCI interface board and ensure that the FK-502 is properly seated into the connection. If the problem persists initialize the Fax board (Service Mode Fax Initialization). 6. Fax misconfiguration. The fax option is enabled when there is no fax kit installed. Disable the fax option: a. Enter the Service mode. b. Select System 2. c. Select option Board Status. d. Check that Fax Circuit 1 and Circuit 2 are set to UNSET. e. Touch End and back out of Service mode. f. Power cycle the machine using the main power switch. bizhub C452/C552/C652 7. Damaged PCI board (PWB-PCI). The IC1 pin (soldered legs) on the PCI board is damaged and then short-circuited. (see attached documentation and associated Bulletin Number 7660 for details) Replace the PCI board (p/n A0P0 H026 01). bizhub C220/C280/C360/C452/C552/C652 8. The fax PWB was installed in the incorrect slot. When installing the fax PWB, it should be in the left slot when viewed from the right side of the MFP. That slot is labeled "1" in the attached image. If the dual line kit is to be installed, that PWB would be installed in the right slot. That slot is labeled "2" in the attached Fax Install photo. bizhub C351/C450 9. PWB-PCI board (p/n 4037 0141 03) is damaged during installation. If the PWB-PCI board is inserted into the middle slot instead of the rear slot, or if the board is mishandled, damage to the board may occur. Notes: a. Damage may be caused by scratching the board with Board Guide when installing PWB-PCI and Board Guide. b. C-B001 may also be indicated and it is impossible to send/receive a fax. Replace PWB-PCI (a part of MK-703 used for connection with optional board) taking care not to scratch or damage the board. Please refer to attached documentation for details. bizhub C250 10. Power supply (PU1) problem. Replace the DC power supply (p/n 4038 6201 02). bizhub 600/750/601/751 11. The FK-502 was not deinstalled in Tech Rep mode SYSTEM 2 when removed. Uninstall the FK-502 in Tech Rep mode by performing the following procedure: a. Power OFF the machine with the main power switch. b. Press and hold the Utility Key and power ON the machine. Hold the Utility key until the Konica Minolta logo appears and or Trouble reset. c. Press Trouble Reset and enter Stop 0, 0 Stop, 0, 1. Press System 2 and then FAX. d. Select Fax Not Installed. bizhub 361/421/501 12. FK-502 firmware is below version 10. Please install FK-502 version 10 firmware or above to prevent the intermittent display of a C-B003. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. bizhub 360/420/500/361/421/501 13. Internal software for the circuit board of ML-503 (FAX multi-line kit) has been changed for bizhub 501/421/361. When using the previous ML-503 (before the modification), the FK-502 might not recognize the ML-503. Use the modified ML-503 which can be used for bizhub 501/421/361 and bizhub 500/420/360. The modified ML-503 has a yellow tag seal on the side of the box. Please refer to attached documentation for ML-503 installation procedure. 14. The machine may display a C-B003 after the ML-503 is installed if the switch on the second fax kit has not been set to Line 2. Please confirm SW2 on the second FK-502 is set to Line 2. Refer to the attached ML-503 Installation Manual providing the location of SW2 (page E-2). bizhub 360/420/500 15. Problem with optional HDD if the fax option is also installed. To correct, please perform the following: a. Enter the Service mode and set the fax unit to "Uninstalled." (Service Mode System 2 Option Fax#1) b. Power down machine and unplug. Disconnect the fax unit. c. Perform the HDD setup described on pages E-2 and E-3 of the HD-505 Installation Manual. d. If the setup is unsuccessful, replace the HD-505 (Item #16GA). e. Power OFF the machine. f. Install the Fax unit. g. Power on the machine and set the fax unit to "Installed." (Service Mode System 2 Option Fax#1) h. If necessary, initialize the fax unit. (Service Mode Fax Initialization Fax Function Parameters) Note : Please refer to attached HD-505 Installation Manual. To view a PDF, you may need to download a free copy of Adobe Reader.
Report item No: 217 Solution ID : TAUS0648443EN04 Description: How to remove print drivers from Macintosh OS X, 10.2x, 10.3x, 10.4x, 10.5x.
Description: How to remove print drivers from Macintosh OS X, 10.2x, 10.3x, 10.4x, 10.5x. Solution:
Follow the How to remove Macintosh OS X drivers instructions to correctly remove driver files prior to installing a new or updated version of the driver. This is highly recommended to avoid driver conflict. Completely deleting/removing the PPD plug-ins for the loading of the driver will NOT overwrite the previous versions. Notes: 1. See attached screenshot for reference. 2. To view a PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS and Freddie Burnham/Cesar Jimenez, Production Print/SSD
Report item No: 218 Solution ID : TAUS0652948EN01 Description: How to set up a TCP/IP address Relay Configuration on a Microsoft Windows 2003 Exchange Server. Please see the attached files for instruction. Solution:
To set up a TCP/IP Address Relay Configuration on a Microsoft Windows 2003 Exchange Server, perform the following: 1. Login to the Microsoft Windows 2003 Exchange Server. 2. Click on All Programs Microsoft Exchange System Manager.
3. Click on Servers select server. 4. Click on Protocols SMTP. 5. Right Click on Default SMTP Virtual Server and click on Properties. 6. Click on the Access Tab, then under Relay Restrictions click on Relay. 7. Under Single Computer, add the TCP/IP address of the printer and click OK. 8. A Granted Key with the TCP/IP address of the printer will be indicated; click OK. 9. Now the server is set up to give the MFP device E-mail Relay Access.
Note : Please see the attached document as a quick reference. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by John Miller, Workgroup/SSD
Report item No: 219 Solution ID : TAUS0653781EN02 Description: FK-502, unable to TX from operation panel or with RightFax. The fax screen cannot be accessed on the operation panel. Solution:
CAUSE: Fax TX Restrict is ON. SOLUTION: Set Fax TX Restrict OFF. To set Fax TX Restrict OFF, perform the following: 1. Enter the Administrator mode. 2. Select Security Setting. 3. Select Security Details. 4. Select the down arrow. 5. Select Restrict Fax TX. 6. Select OFF. 7. Select Close 4 times to exit the Administrator mode. SPECIAL NOTE : Solution provided by Shane Dempsey, U.S. Imaging Solutions, LLC. and Ian Lynch, Production Print/SSD
Report item No: 220 Solution ID : TAUS0654011EN02 Description: After making copy settings they revert to initial settings when the original is placed on the document feeder (ADF). Solution:
CAUSE: Incorrect user setting. SOLUTION: To correct the setting, perform the following: 1. Press the Utility/Counter key. 2. Select Administrator Setting and enter password. 3. Select System Setting. 4. Select Reset Setting. 5. Select Job Reset. 6. Select When original is set on ADF. 7. Change setting to Do not reset. 8. Exit. SPECIAL NOTE: Solution contribution by Jim Behrends, Workgroup/SSD
Report item No: 221 Solution ID : TAUS0655341EN01 Description: In Microsoft Publisher 2002/2003, publications/records are not individually collated and stapled when duplexing and using the Mail Merge feature. Solution:
CAUSE: Registry edit required. WARNING: In Microsoft Windows, system configuration information is centrally located in the registry. While this simplifies the administration of a computer or network, one incorrect edit to the registry can disable the operating system. The following list provides some best practices for using the registry and Registry Editor safely:
Before making changes to the registry, make a backup copy. Back up the registry by using a program such as Backup. After making changes to the registry, create an Automated System Recovery (ASR) disk. For troubleshooting purposes, keep a list of the changes you make to the registry. For more information, see System State data. Do not replace the Microsoft Windows registry with the registry of another version of the Microsoft Windows or Microsoft Windows NT-type operating systems. Use reliable tools and programs other than Registry Editor to edit the registry. Incorrectly editing the registry may severely damage the system. Use tools and programs that provide safer methods for editing the registry. Never leave Registry Editor running unattended.
Konica Minolta is not responsible for any system errors that may result from using a registry editor incorrectly. SOLUTION: Microsoft Publisher can be enabled to individually collate, staple and duplex publications/records when using the Mail Merge feature of Publisher through a registry edit. This can be done either manually or by a script. To manually edit the registry Open the Registry Editor by clicking Start, click Run, type regedit, and then click OK. Go to: 1. HKEY_CURRENT_USER\Software\Microsoft\Office\\Publisher\Printing 2. Right-click on the Printing folder, select New => String Value. 2. Create new "string value" called: NumberOfRecordsPerBatch 3. Double-click and set the Value Data to 1. Instead of grouping records together into groups of 10 to send to the printer (Publisher default), the records are now sent in groups of 1 (i.e., each document is sent separately). Note : A value for this size setting can be set between 0 and 99999.
Note : A value for this size setting can be set between 0 and 99999. To update the registry "automatically" from a script 1. Download the script from http://ed.mvps.org/20031Rec.reg and save the REG file to the Desktop (script is also attached in case the URL cannot be accessed).
2. Double-click on the icon, and then click on Yes to the question, "Are you sure you want to add the information in C:DOCUME~1\administrator account \Desktop\20031Rec.reg to the registry?" 3. The new value will be added to the registry. Note : Refer to Windows registry information for advanced users (http://support.microsoft.com/kb/256986) for additional registry edit information.
Report item No: 222 Solution ID : TAUS0656768EN01 : Description Solution:
What Konica Minolta print drivers will come bundled with Windows Vista?
The following list of drivers were included in a recent Vista release candidate and should be representative of what is included in the final retail product. These include a large number of legacy Konica, Minolta and Konica Minolta drivers. Unless otherwise noted, the majority of the drivers are Postscript Konica 7020/IP-421 7022/IP-422 7022/IP-423 7025/IP-421 7030/IP-421 7033/IP-402 7033/IP-411 7035/IP-421 7040/IP-402 7040/IP-411 7045/IP-431 7050/IP-201 7050/IP-301 7050/IP-302 7055/IP-303 7055/IP-304 7060/IP-302 7060/IP-304 7065/IP-303 7065/IP-304 7075/IP-601 7085/IP-602 7130/IP-422 7130/IP-423 7135/IP-423 7145/IP-423 7150/IP-302 7150/IP-304 7155/IP-511 7165/IP-511 Force 50/IP-301 Force 50/IP-302 Force 60/IP-302 Force 60/IP-304 Force 65/IP-511 Force 75/IP-601 Force 85/IP-602 KL-3015 Konica Minolta KM 1050 KM 350/250/200 KM 500/420 KM 7085/IP-602 KM 7145/IP-432 KM 7222/IP-424 KM 7228/IP-424
KM 7228/IP-424 KM 7235/IP-424 KM 7255/IP-511A KM 7272/IP-511A KM 750/600 KM 920 KM C250 KM C351 KM C352/C300 KM C450 KM Di2010 PCL5e KM Di2010f PCL5e KM Di2510 PCL5e KM Di2510f PCL5e KM Di3010 PCL5e KM Di3010f PCL5e KM Di470 PCL5e KM Di552 PCL5e KM Pi7200E PCL5e KM mc2450 PPD KM mc5450 PPD KM mc7450 PPD Magicolor 2350 Magicolor 3300 PPD Magicolor 7300 PPD PagePro 9100 PPD
Minolta Minolta Di2010 PCL5e Minolta Di2010f PCL5e Minolta Di2510 PCL5e Minolta Di2510f PCL5e Minolta Di3010 PCL5e Minolta Di3010F PCL5e Minolta Di3510 PCL5e Minolta Di3510f PCL5e Minolta Di470 PCL5e Minolta Di552 PCL5e Minolta Pi1802/1502e PCL5e Minolta Pi3500 Minolta Pi3502 PCL5e (MS) Minolta Pi5500 (MS) Minolta Pi5501 PCL5e (MS) Minolta Pi6200 Minolta Pi6500e PCL5e Minolta Pi6500 Pro PCL5e (MS) Minolta Pi7200e PCL5e Minolta Pi7500Ver2 PCL5e (MS) Minolta Pi8500Pro PCL5e
Report item No: 223 Solution ID : TAUS0657371EN16 Description: Citrix compatibility. Solution:
Citrix has published a list of KMBS products and their compatibility with different versions of Citrix. These are known as Citrix Ready products. KMBS has also done some testing that might not documented on the Citrix Ready products web page. Attached is a document with additional information on Konica Minolta's Citrix Ready Certified products. Also, refer to the attached Citrix compatibility list for additional information. Some products not listed below are listed in the attached document. It covers other MFPs like the bizhub 600/601/750/751/360/361/362/420/421/500/501/162/180/210/222/282, the bizhub C350/C353/C253/C203, the bizhub PRO 1050/920 and controllers like the IC-303 and IC-409. To view a PDF, you may need to download a free copy of Adobe Reader.
Note : The test results for

bizhub C652DS/C552DS and C360/C280/C220 with XenApp 6.0 are included. bizhub 652/602 for XenApp 5.0 are included. bizhub C20 for XenApp 5.0 are included. Konica Minolta Universal Printer Driver are included.
IC-202 Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Office, Microsoft Excel and Adobe Acrobat 6.0 applications loaded. When utilizing the PostScript Visual driver version 1.0.1, the Adobe PostScript driver version 1.0.0 or the PCL driver version 1.01 the print controller can be used without restrictions. IC-203 Tested in both the Citrix Metaframe XP (FR3) and the Citrix Presentation Server 3.0 environments with the Microsoft Word 2003/Excel 2003 and Adobe Acrobat 6.0 applications loaded. When utilizing the PostScript Visual driver version 2.0.28, the Adobe PostScript driver version 2.0.28 or the PCL driver version 2.0.0, the print controller can be used without restrictions.
the print controller can be used without restrictions. IC-205 Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Office, Microsoft Excel and Adobe Acrobat 6.0 applications loaded. When utilizing the GDI driver version 1.00 or the PCL driver version 1.00 the print controller can be used with the following restrictions: 1. Cancelled print jobs may stay in queue when using the GDI driver. 2. The printer icon may disappear when cancelling a print job when using the GDI driver. 3. Print jobs may hang when printing from two or more workstations simultaneously using the GDI driver. IC-302 Tested with Citrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server, using PostScript version 1.1. Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6. The only restrictions found were that Owner Information functions were not available. IC-401 Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6 applications loaded. Testing has been performed with the PostScript driver version 1.0. The following restrictions: 1. The mixed media function may not be used. 2. Enabling the "Delete pending print jobs at logout" on the Metaframe server does not result in the print jobs being deleted. 3. Print job access codes should not be used. IC-402 Tested with Citrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server, using PostScript version 1.0. Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6. The following are restrictions that were found: 1. Custom Size setting is not available. 2. Owner Information, Lock Job and Copier store print functions are not available. 3. The client default settings are not saved. IC-405 Tested with Citrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server, using PostScript version 2.0. Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6. The only restrictions found were that Media Mixed function is not available by network printer. IC-611 Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Office, Microsoft Excel and Adobe Acrobat 6.0 applications loaded. When utilizing the PostScript Visual driver version 1.0.0.7, the PostScript Adobe driver version 1.0.0.7 or the PCL driver version 1.0.1 the print controller can be used with the following restrictions: 1. The watermark function will not function when using the PCL driver. 2. The PostScript Visual driver is not available with Microsoft Windows 2003 Server. 3. Booklet mode may not function when called within Adobe Acrobat. IP-901 Tested with Citrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server, using PostScript version 1.1 and 2.1. Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6. The only restrictions found were that Owner Information functions were not available. bizhub C350 Standard Controller Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6 applications loaded. Testing has been performed with the PCL driver version 1.0 with the following restriction: The watermark feature will not be available on a locally installed printer. bizhub 200/250/350 Standard Controller Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Office, Microsoft Excel and Adobe Acrobat 6.0 applications loaded. When utilizing the PostScript Visual driver version 1.0.1 or the PCL driver version 1.0.2 the print controller can be used with the following restrictions: 1. The custom paper size setting is not available. 2. The default selections made on client workstations will not be reflected on the printer properties screens. bizhub C650/C550/C451/C450/C352/C351/C300/C252/C250 Tested with Citrix Metaframe. Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6. No restrictions were found in testing.
Report item No: 224 Solution ID : TAUS0657589EN04 Description: C-3201 (C3201) is indicated. Solution:
bizhub 420/500 CAUSE: A motor speed abnormality of the Fusing Motor (M11). When M11 is ON, an EM error signal is detected 30 times in succession within a specified period of time. Bad connection between the Fusing Motor (M11) and the Printer Control Board (PRCB). SOLUTION: Check to make sure the connections between the Fusing Motor (M11) and the Printer Control Board (PRCB) are made correctly by unplugging and reseating them. Try switching the Fusing Motor (M11) and the Drum Motor (M1) since these motors are exactly the same. If the service code is unchanged, replace the Printer Control Board (p/n 50GA -902 0E). If the service code changes to a C-2202, replace the Fusing Motor (p/n 27LA -800 30). bizhub 360/420/500/361/421/501 CAUSE: Inadequate lubrication of the fixing (fusing) unit gears, which prevents the fixing motor from turning at the proper speed. SOLUTION: 1. Remove the fixing unit, disassemble the input gear assembly, and clean the factory lubricant from gear bores and shaft. Reassemble after applying a suitable high temperature grease. If error code reoccurs, please replace the Fixing Input Gear assembly (p/n 50GA -546 1). bizhub C250/C252/C300/C352 Jams at fuser; paper not crumpled, just stops. Jam history indicates 3201 jams. PROBABLE CAUSES: 1. Fusing Drive Motor failure to turn. Check connections on the Fusing Drive Motor and make sure it is working properly. Check Fusing Unit for proper connection. Change the bizhub C250 PWB-MFP (p/n 4038 0121 06) or the bizhub C300/C352 PWB-PRCB (p/n 9J06 0121 06). Flash MFP with current firmware. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. 2. The FS-514 finisher exit motor (M4) has failed. Replace the finisher exit motor (p/n 9J08 M102 00). bizhub C250/C250P/C252/C252P CAUSE: Jam is incorrectly detected due to malformed (by heat) fuser actuator. SOLUTION: Replace the Fusing Unit with a modified Fusing Unit (Lot Number for modified Fusing Unit: 071129) or install the modified heat-resistant Actuator (p/n 4038 5728 03) into the existing Fusing Unit. Current Fusing Unit part numbers - 4038 R773 00 for bizhub C252/C252P and 4038 0754 00 for bizhub C250/C250P.
5728 03) into the existing Fusing Unit. Current Fusing Unit part numbers - 4038 R773 00 for bizhub C252/C252P and 4038 0754 00 for bizhub C250/C250P. bizhub C351/C450/C450P CAUSE: Material may have entangled in the exit rollers causing too much friction. This in turn causes the fuser drive motor to run slower than normal. SOLUTION: Open the right side door and verify the exit rollers (p/n 4025 5901 02) rotate smoothly. If there is too much friction, remove the exit rollers and check for any foreign material. bizhub C203/C253/C353 PROBABLE CAUSES: 1. Failed DCPU and/or fuser motor (M5). Check for 24V DC at DCPU CN10, pin 1. Replace DCPU if no 24V DC present at DCPU CN10, pin 1 (p/n A02E M400 01). If deemed necessary, replace fuser motor M5 (p/n A02E M100 00). 2. Failed PRCB (PWB-MC). Replace PRCB (p/n A02E H001 06). 3. Binding fusing unit or possible failed fusing motor. Prior to replacing the fusing motor (M5), please perform the following: a. Confirm that the fusing motor CN79 is firmly seated. b. Remove the fusing unit and ensure that the fuser rollers turn freely and are not restricting the rotation of the fusing motor. c. Inspect and reseat CN34 on the PRCB which is the interface connector for the fusing motor (M5). d. Replace the fusing motor (p/n A02E M100 00) as necessary. SPECIAL NOTE : Solution contribution by Raymond Berger, OASYS, Inc.; Cesar Jimenez/Mike McCarthy/Ted Young/Gary Scimeca, Production Print/SSD; KMBT (Japan) and Bill Hall/Tom Kelly/Alonzo Smith, Workgroup/SSD
Report item No: 225 Solution ID : TAUS0657757EN05 Description: Unable to connect from Pagescope Data Administrator to a device with a standard controller. Solution:
CAUSE: Possible incorrect settings. SOLUTION: Please perform the following steps. On the device check : Administrator Settings System Connection Open API Setting The settings should be set as below:
Access Setting Allow Port 5001 Auth Off
If the default OpenAPI port 5001 has been changed on the device or an OpenAPI User Name and Password is required to access the device, settings need to be adjusted in Data Administrator in order for Data Administrator to connect. In Data Administrator when registering a device or selecting to Edit a device from the Device Registration screen, select the Detail button. The bizhub OpenAPI Port, OpenAPI Port (SSL Connected) and OpenAPI User Name and Password can be set here. Additional checks:
Admin Settings Security Setting Management Function Settings Network Function Setting Set to Allow. (may affect PageScope Web Connection, PageScope Job Spooler, PC-Fax, HD TWAIN, PageScope Box Operator, etc.) Admin Setting Network Setting HTTP Server Setting. The HTTP Server Setting is set to ON and PageScope Web Connection is set to ON. Admin Settings Network Settings TCP/IP Settings IP Filtering, the TCP/IP address of the PC attempting to connect is not filtered. Admin Settings/Network Settings/Select Screen #2/SSDP Settings/Set to ON.
Report item No: 226 Solution ID : TAUS0701317EN04 Description: The Start button is amber when attempting to scan to E-mail. When a sheet is placed in the document feeder it will not feed; will not allow scanning. Solution:
CAUSE: The Administrator E-mail Address field has not been filled out. SOLUTION: From the control Panel of the machine follow the procedure below: 1. Press Utility. 2. Press Administrator and enter password. 3. Select administrator machine setting. 4. Administrator Registration. 5. Enter administrative name and E-mail address. 6. Input Machine address. 7. Device Name and E-mail address. 8. Select OK and power the machine OFF/ON. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Report item No: 227 Solution ID : TAUS0701625EN00 Description: Incorrect Solution:
subject on scan-to-email
CAUSE: This happens when a user has started to prepare a scan-to-email job, including manual entry of the subject, but did not actually send the email. Then the user stored the settings by pressing Utility > User Setting > Initial Setting > Current Setting. SOLUTION: Change the default settings using these steps. 1. Change the current setting back to factory default. Utility > User Setting > Initial Setting > Factory Setting 2. Change any preferred settings that need to differ from the factory settings. Be sure that the Subject text is NOT changed via Scan > Rx Address > Mode > E-Mail Setting > Subject 3. Save the current settings. Utility > User Setting > Initial Setting > Current Setting
Report item No: 228
Solution ID : TAUS0701640EN01 Description: How to enable/disable auto tray switching. Solution:
To enable/disable auto tray switching, perform the following: 1. Press the Utility/Counter key. 2. Touch [2 User Settings] on the touchscreen. 3. Touch [1 System Settings] on the touchscreen. 4. Touch [3 Paper Tray Settings] on the touchscreen. 5. Touch [2 Auto Tray switch ON/OFF] on the touchscreen. 6. Touch [Allow] or [Restrict] on the touchscreen as desired by the customer. 7. Touch [3 No Matching Paper Size] and select Allow. 8. Touch [OK] on the touchscreen. 9. Touch the Reset key. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Report item No: 229 Solution ID : TAUS0701945EN02 Description: Scan to E-mail is not working; Start button is amber (orange). No Errors. Document Feeder will not feed the originals. Solution:
CAUSE: The machine has not been properly set up. SOLUTION: Perform the following: 1. Press Utility/Counter. 2. Administrator Settings [12345678]. 3. Select Administrator Registration. 4. Under Administrator Name, enter a Name (Administrator Name or Copier Name). 5. E-mail address. Enter Administrator E-mail or Copier E-mail. 6. Press OK. 7. Select Input Machine Address. 8. Under Device Name, enter the given name for the copier. 9. E-mail Address. Enter the E-mail address of the copier. 10. Press OK. 11. Exit by pressing Close three (3) times. SPECIAL NOTE : Solution contribution by Cesar Jimenez and Ian Lynch, Production Print/SSD
Report item No: 230 Solution ID : TAUS0701995EN01 Description: When 8.5x11 in the landscape direction is placed on the DF-611 why does the machine copy onto 8.5x11 portrait even though 8.5x11 landscape is in the paper trays? Solution:
If the machine copies 8.5x11 landscape documents onto 8.5x11 portrait, Mixed Original is enabled. To allow the machine to copy onto 8.5x11 landscape, select Original Setting from the control panel and then touch Mixed Original to disable the setting for the current copy cycle. SPECIAL NOTE : Solution contribution by Dave Bruni, Workgroup/SSD
Report item No: 231 Solution ID : TAUS0701996EN01 Description: When scanning to E-mail, the start key does not turn blue when an original is placed on the DF-611. Solution:
CAUSE: The Administrator Name and E-mail Address have not been entered on the MFP. SOLUTION: The Administrator Name and E-mail Address can be entered on the MFP using the following steps: 1. Enter the Administrator Mode. 2. Select Admin/Machine Settings. 3. Select Admin Registration. 4. Select Admin Name and enter the name. 5. Select E-mail Address and enter the administrator E-mail address. 6. Exit out of the Administrator Mode. SPECIAL NOTE : Solution contribution by Dave Bruni, Workgroup/SSD
Report item No: 232 Solution ID : TAUS0702135EN03 Description: T81 when attempting to transmit a fax TX using one-touch dialing. Solution:
CAUSE: Dial tone not detected. Fax TX off hook is OK. Fax RX is OK. SOLUTION: When setting up one-touch dialing, insert at least one extra pause to allow time for the PBX dialtone to be detected. Also make sure to disable Dial Tone Detection; go to: 1. Service Mode. 2. Fax. 3. Network. 4. Network Setting2. 5, Dial Tone Detection and set it to OFF.
Report item No: 233 Solution ID : TAUS0702225EN03 Description: Error scanning to SMB and FTP; changing the file name allows the file to transfer. Solution:
Solution:
CAUSE: Invalid character in the default naming convention of the file name. SOLUTION: The default naming convention is based on the machine name. Rename the machine and remove the invalid character. To change the machine name perform the following: 1. Press the Utility key. 2. Select Administrator Setting. 3. Select Administrator/Machine Setting. 4. Select Input Machine Address. 5. Rename the machine to remove the invalid character. 6. Exit to normal operating screen. Note : For SMB, a computer NetBIOS name is often the same as that computer host name (see below), although truncated to 12 characters, but it may also be completely different. NetBIOS names can include almost any combination of alphanumeric characters except for spaces and the following characters:
" / \ :; , * < > | + = ?

For Konica Minolta equipment the NetBIOS name should be entered in uppercase letters. SPECIAL NOTE : Solution contribution by Gregg Gallant and Cesar Jimenez, Production Print/SSD
Report item No: 234 Solution ID : TAUS0702445EN01 Description: How to set up FTP Publishing Services on a Microsoft Vista workstation. Solution:
Please follow the step-by-step procedures as shown in the attached document. Note : To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
http://www.adobe.com/products/acrobat/readstep2.html.
How to forward a fax to E-mail, FTP, SMB destinations.

Solution:
To use the Fax Forward TX setting, perform the following: 1. Press the UTILITY button. 2. Select the ADMINISTRATOR button and enter the password (12345678). 3. Select #8 Fax Setting. 4. Select # 5 Function Setting. 5. Select # 5 Forward TX Setting. 6. Select Forward & Print (prints out a copy), Forward & Print if TX fails (forwards to E-mail and prints if the transmission to E-mail fails). 7. Touch the "Select from Address Book" and select either EMAIL, FTP, or SMB one-touch followed by "Select OK". 8. Close all the way out until returning to the basic screen of the operation. Note : The one-touch for E-mail, FTP or SMB must already be programmed. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Report item No: 236 Solution ID : TAUS0702698EN04 Description: Data Light is constantly on. Solution:
CAUSE: Corrupted data. SOLUTION: To correct: 1. When the Fax option installed performed the following a. Enter the Service mode. b. Select the Fax option. c. Select "Fax File Format". d. Press the START button. e. Press End then Exit to return to the Ready Status screen. 2. Perform a Data Clear. 3. Go into Service Mode g System 1 g Initialization g Data Clear. CAUTION: Before performing a Data Clear make sure to backup one-touches and TCP/IP addresses because all will be cleared. Note : On machines with a fax unit installed, the constant data light problem may be caused if an incoming fax is received (RX) while updating the firmware. To avoid this, disconnect the phone line before loading firmware.
Report item No: 237 Solution ID : TAUS0702838EN01 Description: How to create a device printer on an AS/400 system using SCS over LAN. Solution: To Create a Device Description on AS/400 to print to KMBS printers perform the following: 1. From the Main Menu under Selection or Command, type: CRTDEVPRT <enter>. 2. Change the following to set up the printer (those settings not changed, keep at default): a. Device Description - (name the printer i.e., KMPrinter) b. Device Class - *LAN c. Device Type - 3812 d. Device Model - 1 e. LAN Attach - *IP f. Port number 9100 g. Font Identifier - 011 h. Form Feed - * Autocut i. Manufacturer - *HP5si j. Paper Source (both) - *letter k. Address - (TCP/IP address of the NIC) l. User Define Option - *IBMSHRCNN m. System Driver (hit F4) - *IBMSNMPDRV or *HPPJLDRV if SNMP is disabled in the environment. Note : Vary ON the device to allow attachment. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD
Report item No: 238 Solution ID : TAUS0702947EN01 Description: When sending a fax from the FK-502 to a HP9120 fax machine or Olivetti MFP machine, d-Color MF260, the line remains connected. Solution:
CAUSE: HP V.34 protocol or FK-502 settings/firmware. SOLUTION: Prior to upgrading the firmware (if necessary), set V.34 = OFF when sending a fax to the HP9120 Fax or Olivetti d-Color MF260: 1. Inserting the fax number directly on the fax display If sending a FAX inserting directly the fax number on the fax display, set the V.34 protocol OFF by performing the following setting: FAX Button => Common Setting => Line Setting => V.34 OFF, and then press the OK button twice. 2. Storing the fax Number in the Address Book When adding a new contact to the Address Book via the Web Interface, perform the following setting : Enter the TCP/IP address of the machine within the browser => Scan => Address Book => New Redistration => Abbr. Dial => Next => Insert User Name and Destination => Select V.34 OFF = ON => Apply. If adding a new contact via product keyboard, perform the following steps: Utility/Counter => One Touch Registration => FAX => Address Book => Address Dial => New => Insert User Name and FAX Number => Line Setting => Select V.34 OFF (this button must be highlighted in blue) => click twice the OK button. Performing the above-mentioned setting when creating a new Contact causes the FK-502 to disable the V.34 protocol for this Contact only. When sending a fax to another Contact without to having set V.34 OFF, the machine again uses the V.34 protocol. Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. SPECIAL NOTE : Solution contribution by KM Europe (BEU).
Report item No: 239 Solution ID : TAUS0703087EN01 Description: PostScript errors when printing using the overlay feature within the PostScript driver. Solution:
CAUSE: When creating a overlay in the PostScript driver the application will produce PostScript errors when printing to the machine using Adobe Illustrator and Acrobat applications. SOLUTION: Disable the PostScript pass-through option within the driver when creating the overlay: 1. Select the bizhub PostScript printer. 2. Select the Properties tab. 3. Select the Advanced tab. 4. Disable the PostScript pass-through option. 5. Select the Stamp/composition tab. 6. Select "Create overlay". 7. Select Apply, then OK and name the overlay that is being created. 8. Print the overlay. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Report item No: 240 Solution ID : TAUS0703094EN02 Description: Unable to select Booklet feature when using FreeForm. Solution:
CAUSE: FreeForm does not support the booklet feature. SOLUTION: Unfortunately, there is no solution that will allow the functionality of creating a booklet from a document when using FreeForm. It is recommendend to first have document imposed as needed and then utilize FreeForm. The IC-303/IC-305 does have an Impose module option available that can be used to impose the file prior to utlizing FreeForm. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS/SSD and Chuck Tripp, Production Print/SSD
Report item No: 241 Solution ID : TAUS0703275EN04 Description: How to allow public users to make B/W copies while not allowing color. Solution:
To allow public users to make black & white copies while preventing them from making color copies, perform the following: 1. Enter the Administrator mode. 2. Press User Authentication/Account Track. 3. Press General Settings. 4. Touch User Authentication and select (on MFP), Select "Public User Access", set to "Allow " then press OK. 5. System will prompt, Are you sure you want to clear all data; press YES. 6. Press User Authentication Settings. 7. Select User Registration. 8. Press the upward arrow. 000 Public should be displayed. 9. Select Edit. 10. Select Output Permission. 11. Select Color Restrict. Note : Download and use the free QuickTime Player to view the attached video: http://www.apple.com/quicktime/download. SPECIAL NOTE : Solution contribution by Chuck Tripp and Cesar Jimenez, Production Print/SSD
Report item No: 242 Solution ID : TAUS0703504EN00 Description: CC172 (C-C172) error code at power up or after flashing firmware. Solution:
CAUSE: Controller 2, 3 or others is set under Image controller setting in the Tech Rep mode. SOLUTION: Access the Tech Rep mode => System2 => Image Controller Setting and select either Controller 0 or Controller 1 depending on the type of controller (i.e., Controller 0 = Emperon controller or Controller 1 = IC-409). SPECIAL NOTE : Solution contribution by Rich Raynor, ESS/SSD
Description:
Printing from any driver using an Adobe CS3 Suite application is very slow. The print job may complete quickly, but the application indicates that it is still printing for a long period after the actual completion. The application is unavailable to perform any other tasks during this period.
Solution:
CAUSE: A compatibility issue between a native Intel application, like Adobe CS3 Suite applications and the Intel version Macintosh OS 10.4x. SOLUTION: The best workaround for this issue is to hide the Macintosh DOCK. The problem appears to be related to how the application interacts with the DOCK while it is visible. Auto-hiding the DOCK through preferences will correct this printing deficiency. Adobe and Apple have not officially acknowledged this problem, even though it affects printing using any print driver. SPECIAL NOTE : Solution contribution by Bill Ehmke and Ed Bellone, ESS/SSD
Report item No: 244 Solution ID : TAUS0703575EN06 Description Solution: : FS-517/FS-518/FS-519/FS-526/FS-608, The part indicated by is open. Ensure that it is properly closed. message.
bizhub C451/C550/C650/C552/C552DS/C652/C652DS/552/652 with FS-517/FS-518/FS-526 or FS-608 PROBABLE CAUSES: 1. SW1 settings on the Transport Control Board (p/n A07R H090 12) are incorrect. Please set SW1-1 and SW1-2 from OFF to ON (SW1-1: OFF
a ON and SW1-2: OFF a ON). Please refer to attachments for supporting information.
2. The finisher (FS-517, FS-518, FS-526 or FS-608) is not plugged into horizontal transport assembly when horizontal transport assembly is plugged into engine. Connect the finisher to the horizontal transport assembly. bizhub C203/C253/C353/C353P/C451 and magicolor 8650DN with FS-519 PROBABLE CAUSES: 1. Microswitch (SW2) under the shutter drive assembly of the finisher is in the incorrect position. Reposition SW2 (p/n 9331 2200 31) actuator under the tab as illustrated in the attached documention. To view a PDF, you may need to download a free copy of Adobe Reader.
2. Shutter Bracket holding the shutter is broken. Replace the Shutter Bracket (p/n 4349 2083 02). SPECIAL NOTE : Solution contribution by Cesar Jimenez/Mike McCarthy/Gary Scimeca, Production Print/SSD and Tom Kelly, Workgroup/SSD
Report item No: 245 Solution ID : TAUS0703699EN01 Description: SERVER CONNECT ERROR message and unable to scan to SMB. Solution:
CAUSE: The file path contains spaces. SOLUTION: The file path cannot contain spaces. Remove all spaces in the file path. SPECIAL NOTE: Solution contribution by Mark D'Attilio, Production Print/SSD, SPECIAL NOTE: Solution contribution by Jim Behrends, Workgroup/SSD
Report item No: 246 Solution ID : TAUS0703717EN01 Description: All duplex jobs spool completely before starting to print. Solution:
Solution:
CAUSE: Paper Arrangement is set to Prioritize Arranging Papers under the Finish tab in the driver. SOLUTION: Set the Paper Arrangement to Prioritize Productivity. If speed is an issue this should be set as the default.
Report item No: 247 Solution ID : TAUS0800043EN02 Description: FK-502/FK-511, the Forward TX Setting tab is missing. Solution:
CAUSE: Incorrect setting. SOLUTION: The Forward TX Setting tab will not be displayed if any of the following settings are enabled:
PC-FAX RX Setting Memory RX TSI User Box Setting
To check these settings, please perform the following: 1. Enter the Administrator mode. 2. Select Fax Settings. 3. Select Function Settings. 4. Select PC-Fax RX Setting, Memory RX setting, and TSI User Box Settings. All must be set to "No" or "Restrict."
Report item No: 248 Solution ID : TAUS0800084EN00 Description: How to configure the IC-409 to the MFP. Solution:
Please refer to attached documentation for detailed procedure. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
http://www.adobe.com/products/acrobat/readstep2.html .
Report item No: 249 Solution ID : TAUS0800146EN01 Description: How to change the default file format for fax forwarding from TIF to PDF. Solution:
To set the default fax forwading file format to PDF, perform the following: 1. Press the FAX button. 2. Select the Scan Setting on the LCD. 3. Select the File Type as PDF. [The steps below make the setting the default.] 4. Select the Utility button. 5. Select User Setting. 6. Select Scan/Fax Settings. 7. If the setting is set for Factory, change it to Current. 8. Press OK.
Report item No: 250 Solution ID : TAUS0800366EN01 Description: When printing from Microsoft Publisher and performing a mail merge, the copies are all stapled together. Solution:
Solution:
CAUSE: This is a known anomaly with Microsoft applications. SOLUTION: Please read the attached Microsoft article regarding a resolution for the problem with Microsoft Publisher 2000 and 2003. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Report item No: 251 Solution ID : TAUS0800452EN01 Description: When using Vendor mode, copy jobs print out but print jobs do not. Solution:
CAUSE: Incorrect settings. SOLUTION: After enabling Vendor mode, set the security settings for the function of Vendor mode. To Access the settings, use the following instructions. "Administrator Settings" _ "Security Settings" _ "Function Management Settings" _ "Usage Settings". The functions of Scan, Print and Fax, as well as the settings of ON, OFF and Disabled will be presented. Set the corresponding function (fax, print) to OFF so that Vendor mode will ignore that function. In other words, set Print to OFF so that print jobs will be output by the MFP. Note : The "Usage Settings" button may not be visible, depending on selections made in the billing setting mode. SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS and Bill Hall, Workgroup/SSD
Report item No: 252 Solution ID : TAUS0800556EN00 Description: CD010 after replacing the hard disk drive (HDD). Solution:
CAUSE: Hard disk drive not formatted. Hard disk drives do not come pre-formatted. SOLUTION: Perform the below procedure to format the HDD: 1. Access Service Mode. 2. Select [State Confirmation] on the touchscreen. 3. Select [Memory/HDD Adj.] on the touchscreen. 4. Select [HDD Format] on the touchscreen. 5. Select [Physical Format] on the touchscreen. 6. Press the Start button on the control panel. When formatting result displays OK turn OFF the main power switch, wait for 10 seconds, and then turn it back ON. When the machine powers up again it will still indicate CD010. 7. Ignore the malfunction code and access Service Mode again. 8. Select [State Confirmation] on the touchscreen. 9. Select [Memory/HDD Adj.] on the touchscreen. 10. Select [HDD Format] on the touchscreen. 11. Select [Logical Format] on the touchscreen. 12. Press the Start button on the control panel. When formatting result displays OK turn OFF the Main Power Switch, wait for 10 seconds, and then turn it back ON.
Report item No: 253 Solution ID : TAUS0800745EN05 Description: How to enable SMB (File Sharing) from a Macintosh OSX 10.2, 10.3 and 10.4.8, or 10.5. Solution:
Please see the attached documents explaining how to enable SMB (File Sharing) from a Macintosh OSX 10.2, 10.3, 10.4.8, 10.5, or 10.6. To view a PDF, you may need to download a free copy of Adobe Reader.
"Only one external memory can be used. Reinstall the external memory." message.
Solution:
CAUSE: Flash memory drives with U3 software are not supported. Using a flash memory drive with U3 software will corrupt the MFP firmware and will not allow opening of the flash drive nor any other flash drive thereafter. Also, USB thumb drives must be formatted in FAT32. SOLUTION: Use a non-U3 USB flash drive. Please ensure that the the flash drive is formatted in FAT32. Reinstall the MFP firmware using the most current version. The latest version firmware or system software is available via the Konica Minolta Download Selector. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print and Bill Hall, Workgroup/SSD
How to set up scanning to a USB flash drive.

Solution:
MFP Settings: 1. Press Administrator Setting. 2. Press System Settings. 3. Select User Box Settings. 4. Select External Memory Function Settings. 5. Select Save Document - ON. 6. Press OK. 7. Press Close 4 times. 8. Reboot the MFP. Inserting USB memory device: 1. Press User Box. 2. Save Document. 3. System User Box. 4. External Memory. 5. Press OK. 6. Select Scan Settings. 7. Select File Type. 8. Press OK.
8. Press OK. 9. Press Start. Notes: a. Konica Minolta has used several 8GB PNY USB flash ("thumb") drives for testing. b. Please see attached training lab document for procedure detail. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . c. Please see attached video (53.5MB). Use QuickTime to view the video. Apple QuickTime can be downloaded for free from http://www.apple.com/quicktime/download/. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Report item No: 256 Solution ID : TAUS0800849EN00 Description: How to scan to SMB with the Fiery IC-409 connected. Solution:
To scan to SMB with the Fiery IC-409 connected, please see the attached documentation. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Report item No: 257 Solution ID : TAUS0800860EN02 Description: When in the Fax/Scan mode the Direct Input tab is not displayed on the touchscreen. Solution:
PROBABLE CAUSES: 1. Manual Destination is set to Restrict. Perform the following to set Manual Destination to Allow: a. Access Administrator Mode. b. Select Security Settings on the touchscreen. c. Select Security Details on the touchscreen. d. Set Manual Destination to Allow. Note : Please update bizhub C451/C550/C650 firmware to version GCL-E3 or greater. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. 2. Account track is enabled and the user currently logged in is restricted. Perform the following to change the user's permissions: a. Enter Admin mode. b. Select User Authentication Settings. c. Select User Registration and locate the user whose permissions will be edited. d. Select Edit e. Select the Function Permission button and set Manual Destination Input to Allow. 3. User Authentication is enabled. Perform the following to allow Direct Input from the Public User Account. a. Enter the Administrator Mode. b. Select user Authentication/Account Track. c. Select Public User. d. Set Direct Input to "Allow". e. Exit the Administrator Mode. SPECIAL NOTE : Solution contribution by Ian Lynch and Gary Scimeca, Production Print/SSD, Donald Schroeder, KMBS/ Rolling Meadows and David Bruni, Workgroup/SSD.
Report item No: 258 Solution ID : TAUS0800946EN03 Description: How to find/display a MAC address. Solution:
To find the MAC address of a specific device in a Microsoft Windows environment, such as a main body internal NIC, access the command prompt, PING the TCP/IP address of the device and then perform the command, arp <space> TCP/IP address of the mainbody NIC <space> -a <carriage return>. The attached procedures are for Microsoft Windows 98/NT/2000/2003/XP, DOS/Microsoft Windows 3.11/Microsoft Windows for Workgroups, Microsoft Windows Vista and Macintosh OS X. To view a PDF, you may need to download a free copy of Adobe Reader.
Note : Also attached is the Technitium MAC Address Changer freeware program. This software is not supported by Konica Minolta and is to be used at your own risk. To open the ZIP file WinZip should be installed. WinZip can be downloaded from the WinZip website. The file can either be saved to disk or opened. It is recommended to download the ZIP and
Report item No: 259 Solution ID : TAUS0800971EN01 Description: HDD Backup Utility and Device Set-up User Guides. Solution:
HDD Backup Utility Main features covered:

Backing up (saving) Restoring (recovering) Wizard operations (program in dialog format) Access limitations through auto protect Encoding backup data
Device Set-up For the Device Set-up, installing the following plug-ins allows you to obtain the information of an MFP on the network and/or change its settings.
PageScope Data Administrator HDD Backup Utility Log Management Utility Font Management Utility Copy Protection Utility
Please refer to the attached documentation. To view a PDF, you may need to download a free copy of Adobe Reader.
Description: Using ARP to assign a TCP/IP address to the Emperon controller. Solution:
To assign a TCP/IP address to the Emperon using ARP:

1. 2. 3. 4. Verify that the TCP/IP address and subnet are in the correct range as that of the bizhub NIC. Use the ipconfig command to determine this. Next, at the command prompt, type the command arp a to show what is currently in the arp table. Verify that the TCP/IP address for the Interface (PC NIC) is shown. Next, type the following command to assign a TCP/IP address of 10.59.1.25 to the bizhub C353/C550. Use any valid TCP/IP address such as 10.10.10.2. The ARP command syntax is (using carrot symbol (^) for spaces) arp s [new TCP/IP address for bizhub C353/C550 NIC^MAC address of bizhub C353/C550 NIC^TCP/IP address of laptop PC]. Example: arp s
10.59.1.25 00-4F-98-28-47-65 10.59.1.24 Note : The first TCP/IP address is the TCP/IP address to assign to the bizhub C353/C550 NIC. The MAC address is that of the bizhub C353/C550 NIC obtained from the configuration page. The last TCP/IP address is the TCP/IP address of the workstation. This may take several minutes to update. Wait at least five minutes and then power cycle the machine (leave crossover cable attached to the laptop). 5. Now assign the laptop the TCP/IP address in the range of the MFP NIC in order to PING and print to it. Be sure to check if the Network Settings tab has come back. The Network Settings Tab may take 5 or more minutes to appear after power cycling the bizhub. SPECIAL NOTE : Solution contribution by David Holt, Global Imaging DSM/SSD
Report item No: 261 Solution ID : TAUS0801113EN02 Description: FS-519, C1183 (C-1183) error code (may be intermittent). Solution:
When outputting paper to Tray 3 PROBABLE CAUSES: 1. The lower adjust plate is not in the correct position. Note : The FS-519 is configured with an OT-602 (Additional Output Tray) installed in conjunction with an MT-502 (Mailbin Kit) or a SD-505 (Saddle Stitcher Kit). Position the lower adjust plate in the correct position according to the attached OT-602 Installation Manual. The proper placement of the adjust plate is shown on page E-3, step IV Installation procedures (if mailbin/saddle stitcher is mounted) in figure (9J06IXC129DB). 2. The bracket that holds PS11 is malformed or the sensor may have failed. Replace the PS11 holding bracket (p/n 9J08 9104 00) and PS11 (p/n 4037 0905 01) if deemed necessary. At power up CAUSE : PS11 has failed. SOLUTION: Replace PS11 (p/n 4037 0905 01). After servicing the finisher. CAUSE : Improper wire harness routing causing interference with the PS11 elevator home sensor. SOLUTION: Route the wiring harness through the harness holder correctly. Refer to the attached document for more details. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Ian Lynch/Gary Scimeca/Mark D'Attilio, Production Print/SSD and Bruce Fredericks, KMBS Canada.
Report item No: 262 Solution ID : TAUS0801190EN01 Description: Finishing options do not work via IC-409 when selected through any driver. Solution:
CAUSE: The No Authentication and Account Printing setting under server setup on the IC-409 is set incorrectly. SOLUTION: If Account tracking and User Authentication are being utilized for printing, ensure that the No Authentication and Account Printing setting is set to Enabled. If Account tracking and User Authentication are not being utilized for printing then ensure that the No Authentication and Account Printing setting is set to Disable. How to set No Authentication and Account Printing setting; 1. Utility button. 2. Controller details. 3. Menu => Run Setup => Yes => OK. 4. Password => Fiery.1 => ENTER. 5. Server Setup => Enter => OK => OK => Enter => OK => OK => OK => down arrow to select Enable or Disable => OK 6. Menu => Save changes => Yes => OK. 7. Exit setup. 8. Reboot system. SPECIAL NOTE : Solution contribution by Tom Kelly, Workgroup/SSD and Mike McCarthy, Production Print/SSD
Report item No: 263 Solution ID : TAUS0801211EN00 Description: DF-611, copies of originals fed through the RADF are light. Copies of originals placed on the glass are OK. Solution:
CAUSE: The machine memory is scrambled. SOLUTION: Reset the machine to factory defaults by performing the following: 1. Press the Utility key. 2. Press User Settings. 3. Press Copier Settings. 4. Press Default Copier Settings. 5. Press Factory and OK. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Report item No: 264 Solution ID : TAUS0801285EN00 Description: Slow fax transmission (TX). Solution:
Solution:
CAUSE: Incorrect settings/configuration. SOLUTION: Compare to another similar machine using the same document that is being faxed. Check the following and try different settings. 1. Check to make sure that the fax protocols are set correctly in Tech Rep Mode. a. In service mode select the Fax button. b. Select Communication button. c. Select the Protocol, and set all the following to on:
V8/V34 V17 EP Tone V29 EP Tone V17 Selection Mode _
d. Also select the OTHERS button and make sure that MH/MR/MMR/JBIG is selected. 2. Other things to take into consideration when faxing that will affect the transmission speed are the Scan Settings and the Communication Settings of the operation control panel of the MFP. a. Scan settings normal or standard are 200x100 but can go up to 600x600. b. Original type text/picture, picture. c. Communication Settings V34 off/on. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Report item No: 265 Solution ID : TAUS0801342EN00 Description: Acrobat PDF / Microsoft Word mixed original sizes (8.5x11, 8.5x14) are printing on one size paper. Solution:
CAUSE: Incorrect setting within the driver. SOLUTION: Check and disable PostScript Passthrough within the driver. Select File Print Properties Advanced Properties PostScript Passthrough. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD and Stu dern, ESS
The access to Pagescope Web Connection is erratic, especially when using Internet Explorer 7. Access to the web page may not be available, or the web page logs out the user after three minutes.
Solution:
CAUSE: Incorrect settings for temporary internet files within Internet Explorer. SOLUTION: Open Internet Explorer, click on tools, then internet options. From the general tab, select settings under temporary internet files. In the new settings window, select Check for newer versions of stored pages every time I visit the web page. SPECIAL NOTE: Solution contribution by Mike Galletta, Workgroup/SSD
Output has squares on most pages. The boxes vary in size and color. Some are filled, and some are open, and sometimes rectangles are printed. CFC2B code may be logged.
Shows square or rectangular boxes of solid colors. Happens in black as well as all colors. Sometimes blank areas of print or stange line patterns as seen in attached samples. Very intermittent at times. Scanning sometimes seems fine as problem does not occur on all copies and Scans to PC are mostly OK. Solution:
CAUSE: One of the memory modules has failed (p/n V865 3000 14). SOLUTION: Replace the memory modules on PWB-MFP as needed. Note : Please see the attached copy quality samples. To view a PDF, you may need to download a free copy of Adobe Reader.
Report item No: 268 Solution ID : TAUS0801844EN02 Description: FK-502, how to program a default paper tray for fax reports. Solution:
To program a default paper tray for fax reports: 1. Press the Utility/Counter Key. 2. Select User Settings. 3. Select System Settings. 4. Select Paper Tray Settings . 5. Select Print Lists. Select and highlight the desired fax report paper tray. Notes: a. Print Lists will not be displayed when the following setting shows that an authentication device or the vendor is mounted. [Service Mode] [Billing Setting] [Management Function Choice] (It will be displayed, though, when the key counter is mounted.) b. Print Lists will not be displayed when the authentication device 1 is set to Set by the following setting. [Service Mode] [Billing Setting] [Management Function Choice] 6. Press OK. 7. Press the Reset key. SPECIAL NOTE : Solution contribution by Alonzo Smith and Stephen Schmelcke, Workgroup/SSD
Report item No: 269 Solution ID : TAUS0801892EN01 Description: Unable to view scanned TIFF documents.
Solution:
CAUSE: The color setting in the scan settings is defaulted to color. SOLUTION: Change the default color setting from color to black or auto by performing the following: 1. 2. 3. 4. 5. 6. Change the color setting in scan settings. Select the Utility button. Select User Settings. Select Scan/Fax settings. Select Default Scan/Fax settings. Select Current Settings.
SPECIAL NOTE: Solution contribution by Tom Kelly, Workgroup/SSD, SPECIAL NOTE: Solution contribution by Bill Hall, Workgroup/SSD
Report item No: 270 Solution ID : TAUS0802060EN02 Description: When printing AS/400 forms, the print does not line up with the form. Solution:
CAUSE: The AS/400 is converting the forms based on an HP LaserJet 5si (this is by design). The margins are not set correctly and produces the offset. Background Some hospitals print face sheets that are a combination of downloaded forms and patient data. These forms do not print properly from any laser based-PCL5 printer. SOLUTION: This is the only way to line up the forms and the data correctly. 1. Create or obtain a new WSCST (Workstation Customization Object) with the following keyword in it. DATASTREAM=HPPCL5 2. Replace the line with the following: DATASTREAM=HPPCL5I This will tell HPT (Host Print Transform) to rasterize the form and data together instead of converting it. 3. Compile the new WSCST. 4. To activate the new WSCST, you must apply the WSCST to the device description for that printer with the writer ended and device description varied. 5. After applying the WSCST, vary ON the device description and start the Writer. 6. When the job is sent, the form should be in-line with the text. Note : Attached is an uncompiled WSCST that has the above command already changed along with tray calls Drawer 1 mapped to Auto Tray Switching and Drawer 2 mapped to Tray 2. These are the normal mappings needed for customers that use face sheet forms. This can be installed on the AS/400 and compiled to the OS version on the AS/400. Please refer to attached instructions on how to accomplish this. To view the PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by John Miller, Workgroup/SSD and Paul Santangelo, ESS
Report item No: 271 Solution ID : TAUS0802163EN02 Description: When printing banners from Microsoft Publisher, the output prints on multiple smaller pages. Solution:
CAUSE: Incorrect settings. SOLUTION: When selecting banner printing from the Print dialog box, select "Change Overlap" and click on radio button, "Print on one sheet". Page will print on size that is designated for page size and paper size should match. Printer has to be set to "Allow" while you are printing the document. To set: 1. Utility/counter. 2. Banner Printing. 3. Allow. Please see attached document for settings in the Print dialog box. These settings are not made in the driver, but in the application Print dialog box. Note : To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html
http://www.adobe.com/products/acrobat/readstep2.html.
SPECIAL NOTE : Solution contribution by Marge McLea, Production Customer Support/SSD
Report item No: 272 Solution ID : TAUS0802283EN02 Description: How to program the compact PDF compression level. Solution:
To program the compact PDF compression level, perform the following: 1. Press the Utility/Counter key. 2. Touch [2 User Setting] on the touchscreen. 3. Touch [4 Scan/Fax Settings] on the touchscreen. 4. Touch the down-arrow on the touchscreen to access screen 2/2. 5. Touch Compact PDF Compression Level on the touchscreen. 6. Touch [High Quality], [Standard], or [High Compression] on the touchscreen as desired by the customer. 7. Touch [OK] on the touchscreen. 8. Press the Reset key. SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD and Bill Hall, Workgroup/SSD
Report item No: 273 Solution ID : TAUS0802299EN02 Description: Duplex option is not shown when printing from Macintosh OS 10.5. Solution:
CAUSE: Incorrect settings. SOLUTION: To select the duplex option, please select the following: 1. Select File/print from the application being used. 2. Click on Finishing and select Layout/Finish. 3. Click Print Type and choose 2-Sided. Note : The duplex (2-Sided) option is not listed as a finishing function and can only be seen when the file/print is selected from the application. SPECIAL NOTE : Solution contribution by Chuck Tripp and Mark D'Attilio, Production Print/SSD
Report item No: 274 Solution ID : TAUS0802377EN04 Description: The BOX tab is missing in PageScope Web Connection when browsing to the machine NIC. Solution:
PROBABLE CAUSES: 1. The main body memory is scrambled. Perform a Data Clear. IMPORTANT : Prior to the Data Clear:
Data Clear a. Enter Tech Rep Mode. b. Press System 1. c. Press Initialization. d. Press Data Clear and then the Start key. e. Power machine OFF/ON when prompted. After the Data Clear:
Reinstall the HDD under System 2/HDD and power the machine OFF/ON. If a Fax is installed, set the target back to U.S. in System1/Marketing. Reinput the TCP/IP address information. Import the address book and device settings.
Note : Reinstall the HDD, TCP/IP address and set the machine to U.S. target if a FK-502 is installed. 2. Management Function Setting is disabled. Enable Management Function Setting by performing the following: a. Select Utility. b. Select Administrator Settings and input password (12345678) when prompted. c. Select Security Settings. d. Select Management Function Setting. e. Select Network Function Setting. f. Select Allow. g. Select OK. h. Select Cose 4 times to return to Operations screen. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Report item No: 275 Solution ID : TAUS0802576EN00 Description: "The destination which Certificate is not registered will be canceled" message. This message is displayed when the E-Mail Encryption button is selected. Solution:
CAUSE: The intended E-mail address is not registered with a digitial signature. SOLUTION: There are some requirements to using the E-Mail Encryption button:
A certficate needs to be installed on the machine. Under E-Mail Settings, Select S/MIME Communication Setting and select ON. Register the User intended as the recipient (the best way to do this is to set up automatic registration). Browse to the MFP, sign in as Adminstrator, Click on the Network tab and then the S/MIME tab. Look for the setting Automatically Obtain Certificates set it to ON. Register the E-mail address for which a certificate is to be registered in Address Book. Send the message with a digital signature attached from the computer on the network to the MFP. If the E-mail address registered in this machine matches the E-mail address of the received certificate, the certificate is automatically registered.
Encrypted E-mail messages are now able to be sent. SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS/BSE
Report item No: 276 Solution ID : TAUS0802591EN00 Description: How to set the tray from which the TX Report prints. Solution:
To set the tray from which the TX Report prints, perform the following: 1. Press the Utility/Counter Key. 2. Select User Setting. 3. Select System Setting. 4. Select Paper Tray Setting. 5. Select Print Lists. 6. Select the paper tray from which the TX Report should print. 7. Press OK. SPECIAL NOTE : Solution contribution by Bill Hall, Workgroup/SSD
Report item No: 277 Solution ID : TAUS0802642EN01 Description: Two ways to configure the Emperon to work along with the EFI Fiery IC-409. Solution:
The IC-409 can be connected by two methods. With each method, there is a change in function and limitation. Please choose the best method to meet your customer's needs:
Function
Web page
Method A
Use the machine TCP/IP address to access PageScope Web Connection and the Fiery TCP/IP address to access Fiery Web Tools Fiery Remote Scan 5 will not be supported
Method B
Same as Method A
Notes
No Difference between A and B.
Fiery Network Limitation
No Limitation The following will not be
The following will not be supported - 1000Base-T - AppleTalk No Limitation - IPX/SPX - IPv6 - IPSec - SMB Browsing See attached documentation to set up configuration. To view the PDF, you may need to download a free copy of Adobe Reader. Machine (Emperon) Network Limitation
SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS and David Holt, SSD District Service Manager/Midwest Region
Report item No: 278 Solution ID : TAUS0802680EN01 Description: When using Microsoft Publisher 2007 to create a banner page, the separate pages that comprise the banner page are incorrectly oriented and tiled. Solution:
CAUSE: An anomaly in Microsoft Publisher 2007. SOLUTION: Perform the following and refer to the attached workaround document as a reference. 1. Open the Properties of the printer driver. 2. Settings tab => Save Custom Size. 3. Register the paper size. 4. Open the Publisher file. 5. Open the Print screen. 6. The paper size setting clicks the Properties of the printer, and selects the registered paper size. 7. The registered size of the form appears in the PostScript/PCL driver. Notes: a. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
b. Try using the 2007 Microsoft Office Add-in: Microsoft Save as PDF or XPS to make a banner. It works very well without the tiling. This is a "save as" PDF converter rather than a "print PDF", although it works okay with Acrobat.
http://www.microsoft.com/downloads/details.aspx?familyid=4D951911-3E7E-4AE6-B059-A2E79ED87041&displaylang=en%20
SPECIAL NOTE : Solution contribution by Ken Walker, Workgroup/SSD
Report item No: 279 Solution ID : TAUS0802734EN00 Description: No power after removing the IC-409 and the two (2) relay boards. Solution:
CAUSE: The relay jumper board was not reinstalled on the main body. SOLUTION: Replace the relay jumper when removing the IC-409. Please refer to page five of the attached installation guide. To view the PDF, you may need to download a free copy of Adobe Reader.
Report item No: 280 Solution ID : TAUS0802751EN00 Description: How to set up WebDav from Microsoft Windows 2003 Server. Solution:
Please perform the step-by-step procedures mentioned in the attached documentation. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Report item No: 281 Solution ID : TAUS0807897EN00 Description: What can cause the message "The Device is Not Supported" to be displayed when trying to access a box on the machine with PageScope Box Operator? Solution:
"The Device is Not Supported" message will be displayed when trying to access a box on the bizhub C203/C253/C353 with PageScope Box Operator if version 3.1.05001 is not being used. Please install PageScope Box Operator version 3.1.05001 to allow functionality with the bizhub C203/C253/C353. SPECIAL NOTE : Solution contribution by Dave Bruni, Workgroup/SSD
Report item No: 282 Solution ID : TAUS0807907EN00 Description: What can cause the SMB selection not to be available when selecting scan? Solution:
The SMB selection will not be available if the Client setting on the machine has not been set to on. The Client setting can be turned on carrying out the following steps: 1. Enter the Administrator Mode. 2. Choose Network 3. Choose SMB Settings 4. Select Client Settings 5. Select ON. 6. Exit the Administrator Mode. SPECIAL NOTE : Solution contribution by Dave Bruni, Workgroup/SSD
Report item No: 283 Solution ID : TAUS0808097EN00 Description: If a document is scanned at the machine to an SMB folder and then printed to the machine why do the prints have a gray background? Solution:
When printing an SMB scan from the machine it is possible that the printed image will have a gray background if Compact PDF was selected. When scanning a document please choose Scan Settings on the control panel and select PDF. SPECIAL NOTE : Solution contribution by Dave Bruni, Workgroup/SSD
Report item No: 284 Solution ID : TAUS0808139EN00 Description: Using Microsoft Publisher, when duplexing, the second side is not orientated properly. Solution:
CAUSE: The type of binding required is not set properly in the print driver. SOLUTION: To set the type of binding required, perform the following procedure: 1. Upon performing a File Print, select Properties. 2. Select the Layout Tab. 3. Select the Binding Position. 4. Select Left, Right or Top to perform the required binding position. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
"From Address is not set. Unable to transmit. Please specify the From Address" message. Start button is amber (orange).
Solution:
CAUSE: User Authentication is enabled. SOLUTION: The symptom is correct for a User Authentication-enabled machine. Workaround:
Go into Administrator Settings System Settings Restrict User Access Restrict Access to Job Settings Change the "From" Address to "Allow"
When Scanning :
Select the E-mail one-touch button Select Communication Setting Select E-mail Setting Highlight "From" Select Direct Input Change the E-mail information Select OK
Address information is not displayed in the Job History listing on the LCD.
Solution:
CAUSE: Hide Personal Information setting in Security Details is turned ON. SOLUTION: Change Hide Personal Information setting to OFF by performing the following: 1. Press Utility Button. 2. Select Administrator Settings. 3. Select Security Settings. 4. Select Security Details. 5. Scroll to page 2/2. 6. Select Hide Personal Information. 7. Select OFF. SPECIAL NOTE : Solution contribution by Tom Kelly, Workgroup/SSD
Report item No: 287 Solution ID : TAUS0900085EN05 Description: Unable to scan to E-mail using a Microsoft Exchange Server 2007. Solution:
CAUSE: The Microsoft Exchange Server is not set up correctly. SOLUTION: Please use the attached settings to set up scan to E-mail on the Microsoft Exchange Server 2007. CAUTION: The attached instructions to create an Anonymous SMTP Receive Connector are not to be attempted by a technician. They are provided only for use by an experienced Microsoft Exchange 2007 Administrator. Failure to follow these instructions in any way may have a detrimental effect on E-mail flow in Exchange 2007. The instructions provided have been tested numerous times and are known to work. They are currently in production use in-house at Konica Minolta and several customer environments. Note : To view the PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Jim DiSarro/Dave Bruni, Workgroup/SSD
Report item No: 288 Solution ID : TAUS0900361EN00 Description: The one-touches do not appear in the address book when registered via PageScope Address Book Utility. Solution:
CAUSE: The main body memory is corrupt.
SOLUTION: Perform a Data Clear: IMPORTANT : Prior to the Data Clear:

Data Clear 1. Enter Tech Rep Mode. 2. Press System 1. 3. Press Initialization. 4. Press Data Clear and then the Start key. 5. When [OK] is displayed, wait 10 seconds or more and cycle the main power switch OFF/ON. After the Data Clear: 1. Reinstall the HDD under System 2/HDD and power the machine OFF/ON. 2. If a Fax is installed, set the target back to U.S. in System1/Marketing. 3. Reinput the TCP/IP address information. 4. Import the address book and device settings. Note : Reinstall the HDD, TCP/IP address and set the machine to U.S. target if a FK-502 is installed. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Report item No: 289 Solution ID : TAUS0900426EN02 Description: JPEG button is missing under Scan Settings after enabling Vendor2 mode on engine. Solution:
CAUSE: Incorrect DIPswitch setting for this workflow. SOLUTION: Change DIPSW31 to a Hex value of 01. To do so, follow these steps: 1. Access Tech Rep Mode (Utility/Counter Meter Count Check Details Stop 00 Stop 01 ). 2. Click on System2 . 3. Press Software Switch Setting . 4. Press Switch No. and enter 31 . 5. Press Hex Assignment. 6. Press (right arrow) and enter 1 for the hex value. 7. Press the Fix button. SPECIAL NOTE : Solution contribution by Rick Veale, ESS and Jim Behrends, Workgroup/SSD
Report item No: 290 Solution ID : TAUS0900465EN01 Description: Original document exits 2"-3" and trail edge is just past the slit glass when jam code 6605 is indicated. It happens when single-sided or double-sided copying is performed. Solution:
CAUSE: Failed PS9 (Before Read sensor). SOLUTION: Clean or replace PS9 (p/n 9335 1910 92). Check PS9 in Service Mode a ADF a Sensor Check for proper operation. Flag the sensor repeatedly with a piece of paper to see it change state from 0 to 1. The sensor (sold state switch) is located on the underside of the ADF. With the ADF in the upward position, the sensor is located to the left of the white scan guide plate (black mylars and white plate). There is a white V-shaped cutout on the white plate that houses the sensor. Clean this with air (blower brush). SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
Report item No: 291 Solution ID : TAUS0900580EN02 Description: How to increase the timeout value for a PageScope Web Connection session. Solution:
If the utility is used with the cache enabled and Administrator mode has timed out, the timed out page may appear even when PageScope Web Connection is accessed again. In addition, since the machine control panel remains locked and cannot be used, the machine must be restarted with the main power switch. In order to avoid this problem, disable the cache. To disable the cache: Microsoft Internet Explorer 1. On the "Tools" menu, click "Internet Options". 2. On the General tab, click the [Settings] button under "Temporary Internet files". Note: On newer versions of IE (including v. 8) the [Settings] button is under "Browsing History." 3. Select "Every visit to the page", and then click the [OK] button. Netscape Navigator 1. On the "Edit" menu, click "Preferences". 2. Under "Category" on the left, click "Advanced", then "Cache". 3. Under "Document in cache is compared to document on network:", select "Every time". Mozilla Firefox 1. On the "Tools" menu, click "Options". 2. Click "Privacy", and then click the [Settings] button at the bottom of the dialog box. 3. Select the "Cache" check box under "Private data", select the "Clear private data when closing Firefox" check box under "Settings", and then click the [OK] button. Note : On newer versions of Firefox, substitute the following for steps 2 and 3, above: 2. Click the "Privacy" tab and then select the "Clear history when Firefox closes" check box. 3. Click the [Settings] button next to "Clear history when Firefox closes" and select the "Cache" check box. SPECIAL NOTE : Solution contribution by Bill Hall, Workgroup/SSD
Report item No: 292 Solution ID : TAUS0900736EN00 Description: How to load a 32-bit driver on a 64-bit operating system. Solution:
Please follow this step-by-step procedure and refer to the attached video. 1. Load the 64-bit driver on the server and share it out. 2. Load a 32-bit driver on a workstation locally. 3. From the workstation perform the Run command to connect to the server (example: \\11.11.5.33) and press enter. This should bring up the server. 4. Navigate to the previously shared out printer on the server. 5. Right-click on the shared out printer and select properties. 6. Select the sharing tab and then click on the Additional Drivers button. 7. Select or check-off the 32-bit driver to be added to the 64-bit system. 8. Select OK and then browse to the folder that houses the 32-bit driver to be installed and select OK. The Additional Drivers window should now have the 32-bit and 64-bit checked off. 9. Check the Additional Drivers of the Server to make sure that the 32-bit has been pushed up (right-click on the shared out printer of the server => Properties => Sharing Tab => Additional Drivers). Notes: a. This was tested on like versions of 32-bit and 64-bit drivers. b. To view this procedure, Apple QuickTime should be installed. It can be downloaded for free at http://www.apple.com/quicktime/download/. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Report item No: 293 Solution ID : TAUS0900739EN00 Description: How to load a 64-bit driver on a 32-bit Server system (Microsoft Windows 2003 Server/Vista). Solution:
Please follow this step-by-step procedure and refer to the attached video. 1. Load the 64-bit driver on the client. 2. Load the 32-bit driver on the server and share it out. Note : If you receive a pop-up indicating COPY ERROR, setup cannot copy this file. Example: KOZJA_.PP_. This could possibly be a file path length limitation. Try reducing this limitation by pulling out the specific driver needed and placing it on the desktop. 3. From the 64-bit client perform the Run command to connect to the 32-bit server (example: \\11.11.5.33) and press enter. 4. Double-click on the shared out printer. 5. Select printer and then properties. 6. Select the Sharing tab and click on the additional drivers box. 7. Select or check-off the 64-bit (x64) driver to be added to the 32-bit server. 8. Select OK and the 64-bit driver should be pushed up to the server. 9. Check the additional drivers of the client and server to confirm that the x86 (32-bit) and x64 are both installed. Notes: a. This was tested on like versions of 32-bit and 64-bit drivers. b. To view this procedure, Apple QuickTime should be installed. It can be downloaded for free at http://www.apple.com/quicktime/download/. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Report item No: 294 Solution ID : TAUS0900885EN00 Description: When using the DF-610 or DF-611 document feeder, the image is cut off on either the front or rear side. Solution:
CAUSE: The main scanning adjustment needs to be run to center the original image and compensate for the image loss. SOLUTION: To run the main scanning adjustment for the DF-610 or DF-611, perform the following procedure: 1. Enter Service Mode. 2. Select the ADF button. 3. Select the Original Stop Position button. 4. Select the Main Scanning Direction button and change the value accordingly. 5. Exit Service Mode, run a test copy through the document feeder and verify the image is now centered. SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD
Report item No: 295 Solution ID : TAUS0900936EN00 Description: The fax header, name and number are not being transmitted on the receiving end. Solution:
CAUSE: Incorrect settings.
SOLUTION: Set each mode, Copy and Scan/Fax, to factory default and reboot the MFP. When the MFP comes to Ready, input the correct fax header data. To set the mode to factory default, follow the procedure below: 1. Select either the Copy, Scan/Fax button. 2. Press the Utility button. 3. Press User Setting. 4. Press Copier Setting and select Factory Default. 5. Press OK. 6. Press Close (x2) to exit the mode. Note : When setting the Scan/Fax option press Utility, User Setting and then Default Scan/Fax Setting and set to Factory. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
After NVRAM replacement the MFP does not ask to enter Equitrac code.
Solution:
CAUSE: Equitrac device has been unset.
SOLUTION: Reenable the Equitrac device: 1. Enter the Service mode. 2. Press [STOP], [9] on the operation panel to enter the Security mode. 3. On the Billing setting screen press [Management Function Choice]. 4. Choose [Key Counter Only] to enable the Equitrac. 5. Press [END]. 6. Press [Exit]. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD
Why is scaling not available in the PCL driver for the IC-409?
Solution:
Scaling is not available as a feature in the PCL driver but can be found in the PS driver for the IC-409. Scaling is located under the Layout Tab in printing preferences of the PS driver. SPECIAL NOTE: Solution contribution by Dave Bruni, Workgroup/SSD
Report item No: 298 Solution ID : TAUS0901008EN01 Description: LDAP does not connect. Solution:
CAUSE: Incorrect settings. SOLUTION: In Utility => Administrator Settings => Network Settings => Enable LDAP, Set to ON => return to Administrator settings => select Security Settings => Security Detail Settings => Set Manual Destination Input to Allow. SPECIAL NOTE : Solution contribution by Chuck Tripp and Mark D'Attilio, Production Print/SSD
Report item No: 299 Solution ID : TAUS0901089EN00 Description: Microsoft Word does not return to the default printer when closed and reopened. Solution:
CAUSE: Microsoft Outlook is open and is using Microsoft Word as the default program for editing messages.
SOLUTION: To change the default mail message editing program perform the following: 1. Go into Microsoft Outlook and select Tools from the tool bar. 2. Scroll down to Options. 3. Click on the Mail Format Tab. 4. Make sure the Use Microsoft Office Word 2003 to edit e-mail messages checkbox is selected. Note : In versions before Microsoft Outlook 2003, the text reads Use Microsoft Word to edit e-mail messages. In Microsoft Outlook 2007, there is no longer an Outlook editor. The default is Microsoft Word and cannot be changed. 5. Close the dialog. SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD
Report item No: 300 Solution ID : TAUS0901246EN01 Description: Cannot browse to engine with IC-409 configured. Printing via the Fiery is OK. Browse to Fiery is OK. PING of the engine TCP/IP address is good when using Fiery. Solution:
PROBABLE CAUSES: 1. Engine TCP/IP address is not obtained by Fiery. Enter Fiery setup => Protocol Setup => Ethernet setup => Set "Obtain IP for Engine" to YES.
2. The TCP/IP address of the engine is already in use on the network which is causing a TCP/IP address conflict. If using Connection Method B the Fiery will assign the engine a TCP/IP address that is (+1) higher than its address. (Please see the attached document for details on the connection methods for the IC-409.) This address is not the one shown on the engine network settings but it appears on the configuration page of the IC-409. Verify that the TCP/IP address of the engine is not already in use by unplugging the Fiery/engine network connection, and then PING the address of the engine to ensure that no reply is given. Note : To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at:
http://www.adobe.com/products/acrobat/readstep2.html. http://www.adobe.com/products/acrobat/readstep2.html
SPECIAL NOTE : Solution contribution by Mike McCarthy and Ian Lynch, Production Print/SSD
Report item No: 301 Solution ID : TAUS0901516EN00 Description: How to allow LDAP Search with E-mail manual entry set to restrict. Solution:
To allow the LDAP Search icon on the operation panel when the Allow Manual Email entry is set to Restrict, perform the following: 1. Enter the Service mode. 2. Select System2. 3. Select Software Switch Setting. 4. Select Switch No: 23. 5. Set Bit Assignment: 00000001. 6. Set HEX Assignment: 01. 7. Click "FIX" key and "END" key. 8. Turn OFF/ON the main power supply. To restrict E-mail manual entry, perform the following: 1. Enter the utility mode. 2. Select Administrator Setting. 3. Seect Security Setting. 4. Select Security Details. 5. Change Manual Destination Input: Restrict. When the above-setting, the LDAP key in [Scan > Address Book] is displayed. SPECIAL NOTE : Solution contribution by Tom Kelly, Workgroup/SSD
Report item No: 302 Solution ID : TAUS0901575EN00 Description: How to print booklets for MicroSoft Publisher 2003 onto legal size paper using a Windows driver. Solution:
Solution:
To print booklets from MicroSoft Publisher 2003 perform the following: In Publisher before creating the document: 1. Select File > page setup and under the layout tab select Full Page. 2. Under the Printer and Paper tab select a page size of 5.5 X 8.5 and save. 3. This will create a booklet that does not scale. If the booklet was already created image size may need to be adjusted on each page. When printing perform the following: 1. Select File > Print and then select the printer properties. 2. On the basic tab select the paper size as 8.5 by 14. 3. On the layout tab select booklet. 4. On the finishing tab select center staple and fold. 5. Click OK and print. SPECIAL NOTE: Solution contribution by Jim Behrends, Workgroup/SSD
Report item No: 303 Solution ID : TAUS0901613EN01 Description: Select job cannot be deleted when deleting a job from the job list. Deletion rights not granted. User authentication is enabled on the machine. Solution:
PROBABLE CAUSES: 1. This is normal for when User Authentication is enabled. User that is trying to delete the job is either not logged in or a different user then the sender. Log into the machine if you are the sender before selecting the job to delete. Users only have rights to delete their own jobs. 2. Access to Jobs setting is incorrect. Please change the following setting: a. Enter Admin mode. b. Select Restrict User Access. c. Select Delete Other User Jobs. d. Set to Allow. SPECIAL NOTE : Solution contribution by Jim Behrends, Workgroup/SSD and Clinton Marquardt, ESS
Report item No: 304 Solution ID : TAUS0901642EN00 Description: Why does the machine not send a Total Counter Notification via Email after it has been set up in Administrator Mode in the Details Tab? Solution:
The machine may not send a Total Counter Notification via Email after it has been set up in Administrator Mode in the Details Tab, if it has not been set to do so in the machine Email settings. Carry out the following steps to set the Total Counter Notification in the Email settings: 1) Enter the Administrator Mode. 2) Select Network 3) Select Email 4) Select Email TX (SMTP) 5) Under the Total Counter Notification tab choose ON. 6) Exit the Administrator SPECIAL NOTE: Solution contribution by Dave Bruni, Workgroup/SSD
How to set up printing to a USB flash drive.

Solution:
MFP Settings: 1. Press Administrator Setting. 2. Press System Settings. 3. Select User Box Settings. 4. Select External Memory Function Settings. 5. Select Print Document - ON. 6. Press OK. 7. Press Close 4 times. 8. Reboot the MFP. Inserting USB memory device: 1. Press User Box. 2. Use Document. 3. System User Box. 4. External Memory. 5. Press OK. 6. Select File 7. Select Print Notes: a. Konica Minolta has used several 8GB PNY USB flash ("thumb") drives for testing. b. Please see attached training lab document for procedure detail. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Report item No: 306 Solution ID : TAUS0901842EN00 Description: How to save documents to the HDD for an unlimited amount of time without the files becoming automatically deleted. Solution:
Solution:
To prevent files from inadvertently being deleted, perform the following: 1. Select Utility. 2. Select Administrative Mode. 3. Select System Settings. 4. Select User Box Settings. 5. Select Auto Delete Secure. 6. Above the time setting buttons select the NO tab. 7. Exit out of Administrative Mode. SPECIAL NOTE : Solution contribution by Craig Blyther, ASG/SSD
Report item No: 307 Solution ID : TAUS0901909EN01 Description: Fax from desktop does not work with the Fiery controller. PC fax jobs are printed and not transmitted. Solution:
CAUSE: Incorrect IP address used in the fax driver. SOLUTION: To enable PC faxing when the optional IC-409 Fiery controller is installed, the fax driver must use the TCP/IP address of the standard (Emperon) controller, not the IP address of the IC-409. SPECIAL NOTE: Solution contribution by Bill Hall, Workgroup/SSD
"Printer driver was not installed. Unable to find a core driver package that is required by the printer driver package." message when attempting to install a Microsoft Windows Vista 32-bit or 64-bit PostScript printer driver.
Solution:
CAUSE: Not logged in as Administrator or no Administrator Rights and/or file path to the driver is too long. SOLUTION: Install the driver as an Administrator and copy the driver files in a New Folder (shortening the file path of the downloaded driver). Note : Please see attachment for the pop error. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Report item No: 309 Solution ID : TAUS0901992EN00 Description: DF-611, Place the Original on the Original Glass message when a document is placed in the ADF. Solution:
CAUSE: Incorrect Application setting. SOLUTION: Check to make sure that Book Copy (main screen Application tab, Book Copy/Repeat, Book Copy) is not set to ON or set ON as a Default. Turn OFF or set to NO. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
Report item No: 310 Solution ID : TAUS0901995EN00 Description: Unable to print more then 1 set of a document from a user box when more than one document is selected. Solution:
CAUSE: COMBINE must be selected when printing multiple sets of multiple documents. SOLUTION: After selecting the documents to be printed, press COMBINE and then change the number of copies/sets desired. SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Report item No: 311 Solution ID : TAUS0902216EN00 Description: Direct Input and Address Search are missing from the Fax/Scan screen. Solution:
CAUSE: Incorrect setting.
SOLUTION: Change the below security setting to allow direct input and address search: 1. Enter Administrator Settings. 2. Select [Security Settings] on the touchscreen. 3. Select [Security Details] on the touchscreen. 4. Highlight [Manual Destination Input] on the touchscreen. 5. Set Job Settings to Allow. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD
Report item No: 312 Solution ID : TAUS0902293EN00 Description: Selected areas, like charts, print in black when color is selected from Microsoft Excel 2007. Driver is defaulted to black. If color is selected for the entire document all will print in color. Solution:
CAUSE: Service Pack 2 for Microsoft Office 2007 has not been installed. SOLUTION: Install Microsoft Office 2007 SP2. To install the Service Pack, run
Microsoft Update or download from the Microsoft Office Online Downloads page.
SPECIAL NOTE : Solution contribution by Jim Behrends, Workgroup/SSD
Report item No: 313 Solution ID : TAUS0902316EN00 Description: DF-610/DF-611, wavy image on copies when originals are fed through the document feeder and sometimes when originals are copied from the platen glass. Solution:
CAUSE: Incorrect DF height. Document feeder is not applying the correct pressure on an original allowing it to be flat on the platen glass. SOLUTION: Perform the attached height adjustment. To view the PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD
Can incoming faxes be forwarded to multiple E-mail addresses?

Solution:
Faxes can be forwarded to multiple E-mail addresses. This can be accomplished by creating a scan to E-mail registration and entering muliple E-mail addresses separating each by a comma. Then select that registration as the fax forward selection. This applies to the bizhub C203 series and bizhub C451 series. Roughly 300 characters may be entered in the E-mail address field.
Report item No: 315 Solution ID : TAUS0902426EN00 Description: How to delete password protected user boxes.
Solution:
Solution: To delete a password protected user box perform the following: 1. Log in to MFP as administrator. 2. Select menu 3 --one touch/user box registration 3. Select menu 2-- Create User Box 4. Select menu 1 --Public/Personal User Box. 5. Select User Box name. 6. Highlight Box name to edit. 7. Delete button appears. 8. Select delete button and User Box is deleted. SPECIAL NOTE: Solution contribution by Jim DiSarro, Workgroup/SSD
Report item No: 316 Solution ID : TAUS0902435EN00 Description: After downgrading the machine firmware (for example, from a special firmware version) the machine indicates that the address book is downgrading, but it is never completed. Solution:
CAUSE: Firmware failure. SOLUTION: Perform the NVRAM recovery procedure (by loading the special firmware for that purpose) then re-flash the machine to the latest standard firmware version. Note: It might be necessary to perform a License Management Repair. Special note: Solution contributed by Luis Alvarez Garcia, KMBS/San Diego, SPECIAL NOTE: Solution contribution by Bill Hall, Workgroup/SSD
What is the longest name that can be assigned to a file when scanning from the MFP?
Solution:
The maximum file name length is 30 characters.
SPECIAL NOTE: Solution contribution by Bill Hall, Workgroup/SSD
How to perform a Mail Merge using Microsoft Word 2007.

Solution:
The attached documentation outlines procedures to:

divide Mail Merge into separate jobs based on name or address separate a file that has already been merged into Microsoft Word 2007. In other words, you only have a Word file with all the variable data incorporated. No need to add recipients from a spreadsheet.
Notes: 1. The instructions are for both scenarios using Microsoft Word 2007 and attached are the files used in the instructions. Please don't forget to check pages 30-31. 2. To view the DOC file, Microsoft Word or Word Viewer must be installed. Word Viewer 2003 (11.7MB) can be obtained free from Microsoft at the following URL;http://www.microsoft.com/downloads/details.aspx?DisplayLang=en&FamilyID=95e24c87-8732-48d5-8689-ab826e7b8fdf. 3. To view the XLS file, Microsoft Excel or Excel Viewer must be installed. Excel Viewer 2003 (9.9MB) can be obtained free from Microsoft at the following URL;
http://www.microsoft.com/downloads/details.aspx?FamilyID=c8378bf4-996c-4569-b547-75edbd03aaf0&displaylang=EN.
4. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Report item No: 319 Solution ID : TAUS0902479EN01 Description: How to set up Scan to SMB on Microsoft Windows 2008 Server. Solution:
Please see the attached video for the procedure. The video should be played on Microsoft Windows Media Player version 9 or later. The latest Media Player can be downloaded at:http://www.microsoft.com/windows/windowsmedia/default.mspx. NOTE: Video is only for the settings on the server. Settings on the main body vary by model. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Report item No: 320 Solution ID : TAUS0902480EN00 Description: How to set up Scan to FTP on Microsoft Windows 2008 Server. Solution:
Please see the attached video for the procedure. The video should be played on Microsoft Windows Media Player version 9 or later. The latest Media Player can be downloaded at:http://www.microsoft.com/windows/windowsmedia/default.mspx. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Report item No: 321 Solution ID : TAUS0902597EN01 Description: FK-502/FK-508, error R18 when receiving faxes. Memory full may be displayed with the data light constantly ON. Solution:
PROBABLE CAUSES: 1. Incorrect settings. Check fax settings, Marketing area, Phone line specification, PSTN or DSL. Adjust as necessary. 2. The Fax File Format or the Hard Disk Drive (HDD) space is corrupt. Perform a Fax File Format. This will clear the constant ON state of the data light. If the probem persists, format or replace the HDD. HARD DRIVE ITEM / PART NUMBERS bizhub C203/C253/C353/C451/C550/C650 (p/n A00J M723 00) bizhub 600/750 HD-503 (Item #15NL) bizhub 360/420/500 HD-505 (Item #16GA) bizhub 361/421/501 HD-509 (Item #7640008435) bizhub 601/751 HD-510 (Item #A0P7WY1) bizhub C220/C280/C360/C452/C552/C652/C552DS/C652DS/552/652 (p/n A2X0 M72C 00) bizhub 223*/283*/363/423 (p/n A2X0 M72C 00 - standard for bizhub 363/423) * HD-516 (Item #A2ACWY1 - optional for bizhub 223/283)
Report item No: 322 Solution ID : TAUS0902772EN00 Description: Do the bizhub C203, C253 or the C353 support TWAIN via USB? Solution:
The bizhub C203, C253 and the C353 do not support TWAIN scanning via USB.
SPECIAL NOTE: Solution contribution by Dave Bruni, Workgroup/SSD
Report item No: 323 Solution ID : TAUS0902780EN00 Description: C9402. Solution:
CAUSE: Loose connections on the scanner relay board cause exposure lamp to remain ON or possibly not light at all. SOLUTION: Reseat all connections on the scanner relay board. Pay particular attention to CN6.
Report item No: 324 Solution ID : TAUS0902900EN01 Description: How to setup SMB sharing and Scan to SMB to a Novell NetWare 5.x or 6.x Server. Solution:
Prerequisite: The NetWare Server must first be set up to support CIFS in order to support this function from the MFP: Using Novell Native File Access for Microsoft Windows it is possible to configure NetWare servers running TCP/IP only to use CIFS (SMB) over TCP/IP. Please see attached document "NW_CIFS_SMB_Support" for details on setup of NetWare 5.x and 6.x prior to setup of MFP SMB Scanning. Create a folder on the NetWare Server to be used for SMB Sharing and Grant proper access rights to it (the following example shows a "Local" or workgroup share): Once the folder has been created, edit the /etc/cifs.cfg file to add the share, as follows: Example: Folder called "Share" has been previously created in Volume "Data:" on NetWare 6 Server named "NW6". We want the share to be called 'share' in the workgroup, 'workgroup'. This example is for NetWare 6.5: Listed in /etc/cifs.cfg :
SERVERNAME 'NW6" COMMENT 'Netware 6 CIFS' UNICODE ON
UNICODE ON AUTHENT local WORKGROUP 'WORKGROUP' SHARE 'data:\share\' 'share' 0 'NW6 CIFS Share'
When specifying the -SHARE parameter line the syntax is as follows: 'localpath' 'sharename' connectionlimit 'comment' A zero (0) means no connection limit. Once you save this file, you need to set up a user with a simple password on the NetWare Server for the MFP to use to scan via SMB to the share folder. You have to do this from a Microsoft Windows client logged into the NetWare Server with the latest NetWare Client. You will need to run Console1 from the workstation to be able to set up a user with a simple password. The user will need to have the following rights to the share folder: Read, Write, Create, File Scan. See the attached document for details. To view the PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep
Next you need to stop and then start the CIFS Service on the NetWare Server: Type the following commands in sequence at the NetWare command prompt to do this: CIFSStop CIFSSTRT Typing CIFS INFO will display your information on the share. Test the share from a Microsoft Windows PC by accessing the share folder and copying a file into it. Once this is confirmed, setup the MFP for Scan to SMB share normally. This can be done in PageScope Web Connection under Store Address. In the example above using the shared name 'share' in volume 'Data:' the following needs to be specified: 1. Host Address - TCP/IP Address of the NetWare Server (or Host name if a DNS server is resolving it - note that for a host name, underscore characters in the name are not supported). 2. File Path - share 3. User ID - User name with appropriate rights 4. User Password defined as the simple password for the above user. Scan to SMB to the CIFS share on the NetWare Server should work normally. SPECIAL NOTE : Solution contribution by David Holt, District Service Manager/Midwest Region
Report item No: 325 Solution ID : TAUS0902907EN00 Description: How to setup SMB scanning to a Linux/Unix based CIFS shared folder. This folder can be in a discrete location or on a SAN or NAS. Solution:
Prerequisite: Default Domain Server setting specified correctly (if you can do a PING confirmation successfully to the FQDN of the server, then this is correct; i.e., from the MFP do a PING confirmation toserver01.mydomain.com). NTP Server setting: Host or TCP/IP address of the AD Server assigned for users to logon to. SMB Client needs to be on - and set NTLM to v1/v2. For the SMB Share setting do this on the MFP:
Host Address - DNS Host Name of or IP address of host File Path - path to sharename - (Specify the full SMB path to the shared folder. You do not specify the server host name in the path.) User ID - Username Password - Password
So here is what it should look like if the shared folder is named 'share' and is in the root: Host Address - mycompany-dc1-san1.mydomain.com (or the TCP/IP address) File Path - share (Note that it is not \share . It is just share .) If the folder is several folders deep; i.e., data\users\share , then the File path would be: data\users\share . IMPORTANT : The path to the shared folder is CASE-SENSITIVE in most instances for Linux and Unix. If the shared folder is named Shared , then the file path will be Shared Shared , not shared. If the path is Data\Users\Share then the File Path will be Data\Users\Share, not data\users\share . SPECIAL NOTE : Solution contribution by David Holt, District Service Manager/Midwest Region
Report item No: 326 Solution ID : TAUS0902929EN00 Description: Why can't the machine import into Pagescope Data Administrator? Solution:
In order to import into pagescope data administrator, check and adjust your settings on the MFP so that SNMP v3 is disabled. SPECIAL NOTE: Solution contribution by John Miller, Workgroup/SSD
Report item No: 327 Solution ID : TAUS0902934EN01 Description: "No account set for group authentication" message when trying to print with Account Track or Authentication fails when secure printing. Solution:
CAUSE: Incorrect model of the main body selected in the driver resulting in the incorrect encryption being used when printing. SOLUTION: Make certain that the main body Printer is the Konica Minolta version by printing the configuration page and making certain it is not generic. If it is generic: 1. Enter the Service Mode. 2. Select System 2. 3. Select Software Switch Settings and set switch 10 to a hex value of 02. Make certain to select Fix Save, then exit and cycle power. In the driver configuration make sure the correct model is being selected.
One Touch Register Program button in Fax/Scan mode is not available.

Solution:
CAUSE: The Restrict User Access is set to "RESTRICT". SOLUTION: To change the Restrict User Access to "ALLOW" perform the following: 1. Press UTILITY. 2. Press 3 or Administrator (enter administrator passcode). 3. Press OK. 4. Press 1 or System Setting. 5. Press 6 or Restrict User Access. 6. Press 3 or Restrict Access to Job Settings. 7. Select Registering and Changing Addresses. 8. Select Allow. 9. Press Close. 10. Press Reset Note : The registered Program One Touches are displayed when pressing the Mode Memory button, the Programmed One Touches are not shown when pressing the Scan/Fax button.
Report item No: 329 Solution ID : TAUS1000047EN01 Description: "The device is either unreachable or it does not support the necessary APIs to work with eCopy." message. Solution:
CAUSE: The eCopy ShareScan Administration software is unable to add the device. You are able to see it under "Add Device" list, but unable to connect. Please see attached photo of the message. SOLUTION: Perform an Initialization/Data Clear to the machine then reboot the MFP. Reenter the machine TCP/IP address and the DNS information. Enable OpenAPI. Please perform the attached step-by-step procedures. To view the PDF, you may need to download a free copy of Adobe Reader.
Note : Make sure your equipment has the correct firmware, LK options (LK-101/LK-102/LK-103) and UK options (UK-201/UK-202/UK-203) installed. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Report item No: 330 Solution ID : TAUS1000052EN00 Description: Can't access account data using Terminal Server Solution:
SOLUTION: 1. The computer account for the license server must be a member of the Terminal Server License Servers group in the domain. If the license server is installed on a domain controller, the Network Service account must also be a member of the Terminal Server License Servers group. 2. Because TS Licensing Manager cannot dynamically update the number of TS Per User CALs that are currently issued and available, those columns are left blank in some areas of TS Licensing Manager. Instead there is a Generate Report hyperlink that takes you to this topic. In the Report node, you can view information from reports that have been created, but that information is specific to the date and time when the report was created. 3. In Windows Server 2008, you can use the TS Licensing Manager tool to create (generate) reports to track the Terminal Services Per User client access licenses (TS Per User CALs) that have been issued by a Terminal Services license server. TS Per User CAL tracking and reporting is supported only in domain-joined scenarios because the information about the TS Per User CAL that has been issued to a user is stored as part of the user account in Active Directory Domain Services (AD DS). SPECIAL NOTE: Solution contribution by John Miller, Workgroup/SSD
Report item No: 331 Solution ID : TAUS1000112EN00 Description: When printing a Microsoft Excel booklet, the file will divide into separate print jobs. When printing these booklets to a user box, the file may also separate and some of the separated files will print out while others stay in the user box. Solution:
CAUSE: This is known issue with Microsoft Excel and Microsoft is aware of it. SOLUTION: See the attached PDF document for possible workarounds to the problem. Note : To view the PDF, you may need to download a free copy of Adobe Reader.
After doing an LDAP search you are unable to save the results to a one touch button. Additionally, the "Store Address" button will be missing from the LDAP search results screen. You might also lose the ability to create a one touch button all together.
Solution:
There is a security setting named "Registering and Changing Addresses" that is set to "Restrict" which is prohibiting users from creating one touch buttons. This setting needs to be set to "Allow". The steps to accomplish this are as follows: 1. Log into the Machine through a web browser. 2. Log in as administrator. 3. Select either the "Security" tab or the "Scan" tab. (This will differ depending on the model you're servicing.) Note: For further details, please see the attached PDF files for screen shots. To view a PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html SPECIAL NOTE: Solution contribution by Randy Marquardt, Workgroup/SSD
Slow printing or locking up when printing multiple print jobs or large PDF files (500 pages+). Most noticeable when using a NearStar application.
Solution:
When the machine is printing multiple print jobs, it will cycle between the print jobs slowing the machine down, and if the queue fills up enough, it could "lock up". The reason the machine cycles between print jobs is because it checks which printer language (PCL or PostScript) the next print job is using. To prevent this from happening, the machine needs to identfy which PDL to use. To accomplish this, please perform the following settings: Utility a User Settings a Printer Settings a Basic Settings a PDL Settings
For the bizhub 200/250/350/222/282/362 follow these steps:
a then choose PostScript or PCL (depending on what driver is being used)
Utility a Printer Settings a PDL Set

For the bizhub PRO 950 and 1050e follow these steps:
Machine a Controller a Printer Settings a Basic Settings a PDL Settings Options are: Auto PCL PS TIFF
For the bizhub PRO 1051 and 1200 follow these steps:
Machine a Controller a Printer Settings a Basic Settings a PDL Settings
Machine a Controller a Printer Settings a Basic Settings a PDL Settings a then choose PostScript or PCL (depending on what driver is being used) Options are: Auto PCL PS TIFF PPML Note : All computers that are printing to this machine will have to use the same printer language to which the machine has defaulted (PCL or PostScript). SPECIAL NOTE : Solution contribution by Randy Marquardt, Workgroup/SSD and Cesar Jimenez, Production Print/SSD
Report item No: 334 Solution ID : TAUS1000166EN00 Description: Status notification email from the machine does not include location. Solution:
CAUSE: Location must be enter at the machine under the HTTP server settings. SOLUTION: To have the location listed on the status notification email perform the following: 1. 2. 3. 4. 5. 6. Enter Administrator Mode. Select "Network Settings". Select "HTTP server Settings". Use the forward arrow to advance to screen 2. Select "Printer information" button and enter the requisite information. Save and exit.
Location will now be listed on the email from the machine.
SPECIAL NOTE: Solution contribution by Jim Behrends, Workgroup/SSD
Report item No: 335 Solution ID : TAUS1000172EN00 Description: Jamming while making copies with Equitrac or other external copy device. Solution:
CAUSE: Incorrect DIPswitch setting. SOLUTION: Change DIPSW35 to a Hex value of 05. To do so, use these steps: 1. Access Tech Rep Mode (Utility/Counter Meter Count Check Details Stop 00 Stop 01 ). 2. Click on System2 . 3. Press Software Switch Setting . 4. Press Switch No. and enter 35 . 5. Press Hex Assignment. 6. Press (right arrow) and enter 5 for the hex value. 7. Press the Fix button. SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD
TWAIN driver response is slow after activating SSL. Scanning to E-mail via eCopy ScanStation takes about 1 minute to complete. TWAIN connection may experience a timeout.
Solution:
CAUSE: There are many reasons why communications between a server and a device slows down after activating SSL. SSL is Secure Socket Layer; it can be activated only if a certificate is created or installed on the MFP. This certificate is the basis for public and private encrypted messages between the server and the device. When communication between devices is encrypted, extra time is required to encrypt the message. There is nothing that can be done for that kind of overhead. However, the timeout period can be altered. By default, the TWAIN driver is set to timeout SSL communications at 15 seconds, which does cause significant delay for the encrypted message. Note : Please see the attached video for symptom reference. To view the video, you may need to download a free copy of Windows Media Player.
SOLUTION: Modifying the TWAIN INI file and adding a special tag can make the driver respond more quickly. Normally, with SSL turned on a scan can take 28 seconds. Internal testing showed the new new setting reduced the time consistently to 13 seconds. Use this procedure to change the network timeout value in the INI file. IMPORTANT: Before making any changes to the INI file, create a backup copy of it. If any problems are encountered after editing the INI file, it can be replaced with the original INI file. PROCEDURE 1. Open the INI file using a text editor such as Notepad. File path: C:\Windows\twain_32\KONICA MINOLTA\RTM_V3 or %SystemRoot%\twain_32\KONICA MINOLTA\RTM_V3 ("%SystemRoot%" indicates the directory in which Microsoft Windows system is installed.) File name: kmtw3R.ini 2. Add a [Network] section and a NetTimeout key as shown below if they do not already appear in the INI file. If this section and key exist in this file, just modify the network timeout value. [Network] NetTimeout = 10000 (12-13 sec) or NetTimeout= 5000 (7-8 sec) (NetTimeout value is specified in milliseconds. In the above example, the timeout value is 1 second.) 3. Save the INI file. 4. Test the performance. There should be a marked improvement in communication speed. Additionally a KM_NON-GUI TWAIN Driver Version 3.1.2.26g which prioritizes SSL communication has been released. Please see attached "PRI_DLBT1100890EN KM Non-GUI TWAIN Ver.3.1.2.26g prioritize SSL" In addition to the steps listed above, using this Non-GUI TWAIN driver will improve communication speed over SSL; however, due to the additional communication overhead required for SSL communication, even when using this driver, communication over SSL will still be slower than for non-SSL. Notes: 1. To open the ZIP file WinZip should be installed. WinZip can be downloaded from the WinZip website. The file can either be saved to disk or opened. It is recommended to download the ZIP and
2. To view the PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Paul Santangelo and Mark Kemp, ESS
How to hide the job document name on the operation panel.

Solution:
To hide the job document name from the operation panel, perform the following:
1. Select utility/counter 2. Select Admin settings. 3. Select Security setting 4. Select security details 5. Go to page 2/3 6. Select hide personal information to ON.
SPECIAL NOTE: Solution contribution by Jim DiSarro, Workgroup/SSD and James Campbell/kmbs Austin
How to create a New One Touch from the Address Public user area.
Solution:
The new option to create a One Touch for the address (public) option can only be performed from the Administration mode. To create a new One touch perform the following: 1. 2. 3. 4. 5. 6. 7. Press the Utility button. Press (3) Administrator and enter the code 1,2,3,4,5,6,7,8. Press (3) One Touch user registration. Press (1) Create One Touch registration. Press (1) Address Book (Public) Press (3) Fax Press (3) New
SPECIAL NOTE: Solution contribution by Alonzo Smith, Workgroup/SSD
"Create User box" function has no Public box button present, only Confidential.
Solution:
CAUSE: When a hard disk is not installed the use of Public/Personal User box is unavailable. SOLUTION: Check the condition of the HDD. HDD must be installed and detected by MFP. Unset the HDD, power cycle the MFP then reset the HDD to Installed. HDD may have to be reformatted if corrupt. SPECIAL NOTE : Solution contribution by Jim DiSarro and Randy Marquardt, Workgroup/SSD
Unable to access the User Box. When attempting to access the User Box the button is missing.
Solution:
CAUSE: The hard drive has failed. SOLUTION: Please replace the hard drive.
bizhub C250/C250P/C252/C252P/C300/C351/C352/C352P/C450/C450P: HD-501 (p/n 9J06 M705 00) bizhub 600/750: HD-503 (Item #15NL) bizhub 601/751: HD-510 (Item #A0P7WY1) bizhub C203/C253/C353/C451/C550/C650: (p/n A00J M723 00) bizhub C353P/magicolor 8650DN: HD-508 (Item #A0DDWY0) bizhub C220/C280/C360/C662/C552/C452/C552DS/C652DS: (p/n A2X0 M72C 00)
Report item No: 341 Solution ID : TAUS1000825EN01 Description: When trying to scan to external memory (USB), the buttons "Save a document to external memory" and "Save a document from external memory to a user box" are missing. Solution:
CAUSE: When user authentication is enabled, the defaults for scanning to USB are disabled for all users. SOLUTION: "Save to External Memory" and "Read the Stored Document in External Memory" must be enabled, to do so perform the following: 1. Select "Administrator Settings" 2. Select "User Authentication/Account Track" 3. Select "User Authentication Settings" 4. Select "Administrative Settings" 5. Select "Default Function Permission" Note: Although it may appear that the machine is not setup for user authentication, the machine might be logged in under the public user. To verify this, press the "Access" button. If doing this takes you to a login screen, user authentication is enabled.\
SPECIAL NOTE: Solution contribution by Randy Marquardt, Workgroup/SSD
Report item No: 342 Solution ID : TAUS1000936EN00 Description: When selected in the driver, Binding Position, is not applied. Binding is always on the left. Solution:
CAUSE: An incorrect setting in the User settings for the printer. SOLUTION: To correct, perform the following: 1. Select Utility. 2. Select User settings. 3. Select Printer settings. 4. Select Basic settings. 5. Use the arrows to go to the second screen. 6. Select Binding Direction Adjustment and change the setting to Productivity Priority and save the setting. SPECIAL NOTE : Solution contribution by Jim Behrends, Workgroup/SSD
Report item No: 343 Solution ID : TAUS1000937EN00 Description: MFP not communicating with the Fiery controller; no data light flashing. Solution:
CAUSE: Incompatible network communication speed between the Fiery and main body. SOLUTION: To correct the network communication speed settings, perform the following: 1. Select Utility/Counter. 2. Delect Administrator Settings and enter password. 3. Select Network Settings and use the arrows to go to the second page. 4. Select Detail Settings. 5. Select Device Settings. 6. Select Auto Setting and then OK and exit out of screens. SPECIAL NOTE : Solution contribution by Mohamed El Ghorr, KMBS/Rolling Meadows, IL
Report item No: 344 Solution ID : TAUS1001138EN00 Description: Account Track will not work on a Mac 10.6 system. Solution:
The Mac may be running under a root account. Log off of the Mac and log back on as a different user. Account Track should run fine after this.
SPECIAL NOTE: Solution contribution by Randy Marquardt, Workgroup/SSD
How to set up Scan-to-SMB (file sharing):

in a Domain environment. in a Workgroup (Peer-to-Peer environment). Solution:
The attached documentation will guide you on what required in order to share a folder then make it available on the network, and what settings must be entered on the various machines via a web browser or as a walkup. To view a PDF, you may need to download a free copy of Adobe Reader.
Related Topics Microsoft Windows XP setup procedure: Confirm the User and available Shared Folders
Verify the network information of the Workstation Create and Share a Folder Check the firewall Check from another computer Review Procedure on a Domain via a Web Browser or as a walkup Scan using a Host Name Set up a hidden Share Scan to a hidden Share (Web Browser and walkup settings) Scan to a Sub-Folder (Web Browser and walkup setup) Create a Favorite
Authenticated user is unable to delete their own print job from the Job list.
Solution:
CAUSE: User Access Level is set to "0". SOLUTION: To set the user access level, please perform the following: 1. Press Utility. 2. Press (3) Administrator. 3. Press (4) User Authentication/Account Track. 4. Press (7) Limiting Access to Destination. 5. Press (3) Apply Levels Group/Users. 6. Set User Access to Level from "0" to "5". 7. Go back to the main Administrator mode screen and press System Settings. 8. Press Restrict User Access.
9. Press Access to Job Settings. 10. Set Delete Other User Jobs to Allow. 11. Press Reset to return to the Ready display.
How to set up Scan-to-SMB (file sharing) for Microsoft Windows Vista and Microsoft Windows 7:
in a Domain environment. in a Workgroup (Peer-to-Peer environment). Solution:
The attached documentation will guide you on what required in order to share a folder, make it available on the network, and what settings must be entered on the various machines via a web browser or as a walkup. Related Topics Microsoft Windows Vista and Microsoft Windows 7 setup procedure: (Ultimate and Home Premium Editions) Confirm the User and available Shared Folders
Verify the network information of the workstation Create and Share a folder Check the firewall Check from another computer Review Procedure on a Domain via a web browser or as a walk-up Scan using a Host name Set up a hidden Share Scan to a hidden Share (web browser and walk-up settings) Scan to a sub-folder (Web Browser and walk-up setup) Create a Favorite
Note : The information in the attached document also applies to models not specifically identified in the document due to dates of product introduction. The information applies if the machine is listed in the applicable models for this solution. To view the PDF, you may need to download a free copy of Adobe Reader.
The machine will spool very slowly when printing from a Macintosh. Printing from Microsoft Windows PCs are fine.
Solution:
CAUSE: The HDD has become corrupt. SOLUTION: Format the HDD and replace it if necessary. HARD DRIVE ITEM / PART NUMBERS bizhub C250/C250P/C252/C252P/C300/C350/C351/C352/C352P/C450/C450P HD-501 (p/n 9J06 M705 00) bizhub C203/C253/C353/C451/C550/C650 (p/n A00J M723 00) bizhub 600/750 HD-503 (Item #15NL) bizhub 200/250/350/222/282/362 HD-504 (Item #4599461) bizhub 360/420/500 HD-505 (Item #16GA) bizhub C353P HD-508 (Item #A0DDWY0 or p/n A00J M723 00) bizhub 361/421/501 HD-509 (Item #7640008435) bizhub 601/751 HD-510 (Item #A0P7WY1) bizhub C220/C280/C360/C452/C552/C652/C552DS/C652DS/552/652 (p/n A2X0 M72C 00) bizhub 223*/283*/363/423 (p/n A2X0 M72C 00 - standard for bizhub 363/423) * HD-516 (Item #A2ACWY1 - optional for bizhub 223/283)
Report item No: 349 Solution ID : TAUS1001534EN00 Description: During the LMS repair procedure, after the repair code generated by the License Mangement Server is entered in the Repair Code screen on the MFP, "Invalid settings" is indicated. Solution:
CAUSE: Incorrect repair code entry. SOLUTION: Reenter the correct repair code, press End, then press Apply. Please see the attached procedure for further details. To view the PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Bill Hall, Workgroup/SSD
How to perform a Mail Merge using Microsoft Word 2003.

Solution:
Solution:
The attached documentation outlines procedures to:

divide Mail Merge into separate jobs based on name or address separate a file that has already been merged into Microsoft Word 2003. In other words, you only have a Word file with all the variable data incorporated. No need to add recipients from a spreadsheet.
Notes: 1. The instructions are for both scenarios using Microsoft Word 2003 and attached are the files used in the instructions. Please remember to check pages 30-31. 2. To view the attached DOC file, you may need to download a free copy of Microsoft Word Viewer (24.5MB). 3. To view the attached XLS file, you may need to download a free copy of Microsoft Excel Viewer (74MB). 4. To view the attached PDF, you may need to download a free copy of Adobe Reader.
Report item No: 351 Solution ID : TAUS1001622EN00 Description: Fax transmit is timing out and going to a redial state before the fax is done transferring. Solution:
CAUSE: Incorrect settings. SOLUTION: Lower the baud rate of the machine to the slowest speed (i.e., 2400). After the problem is resolved, slowly bring the speed back up until the fax fails to provide the fastest speed possible. To set the max speed: 1. Access Service Mode. 2. Select FAX. 3. Select V34: TX Max Speed. 4. Set the TX speed to 2400.
Report item No: 352 Solution ID : TAUS1001931EN00 Description: After performing the NVRAM recovery, the machine indicates "Now warming up." Solution:
CAUSE: Incorrect serial number entry. SOLUTION: Enter the correct serial number in the Service Mode System 1. Note : The serial number is case-sensitive and all letters must be in uppercase. SPECIAL NOTE : Solution contribution by Bill Hall, Workgroup/SSD
Report item No: 353 Solution ID : TAUS1002011EN00 Description: Cannot print or browse to the PageScope Web Connection. The machine can be PINGed. Solution:
CAUSE: The Hard Disk Drive (HDD) is corrupt. SOLUTION: Format the HDD using a logical format and if necessary replace it.
HD-501 (p/n 9J06 M705 00) HD-503 (Item #15NL) HD-508 (Item #A0DDWY0) HD-509 (Item #7640008435) HD-510 (Item #A0P7WY1) Hard Disk Drive for bizhub C220/C280/C360/C452/C552/C652/C552DS/C652DS/552/652 (p/n A2X0 M72C 00) HD-516 - Optional Hard Disk Drive for bizhub 223/283 (Item #A2ACWY1) and standard Hard Disk Drive for bizhub 363/423 (p/n A2X0 M72C 00)
How to disable access to network port 25. The MFP uses port 25 for SMTP. If the SMTP service is not being used, it may be desirable to disable port 25 so that it does not present a security issue.
Solution:
To disable access to network port 25, use this procedure: 1. Access Service Mode. To access Service Mode, a. Press the UTILITY/COUNTER key. b. Select METER COUNT on the touchscreen. c. Select CHECK DETAILS on the touchscreen. d. Press STOP, 0, 0, STOP, 0, 1. 2. Select System 2->Network Fax Setting. 3. Set Internet Fax = ON. 4. Reboot the MFP using the main switch. 5. Press the UTILITY/COUNTER key. 6. Select Administrator (enter password if required). 7. Select Network Settings->Network Fax Settings->Network Fax Function Settings. 8. Set Internet Fax Function = OFF. Press OK. 9. Set SMTP RX Settings = OFF. Press OK. 10. Reboot the MFP using the main switch. SPECIAL NOTE: Solution contribution by Tony Pizzoferrato, ESS
Report item No: 355 Solution ID : TAUS1002161EN00 Description: Which models are ISO 15408 compliant? Solution:
Solution:
The official security-based certification standard for digital office products is the international standard generally known as Common Criteria. The official international designation for this security standard is ISO 15408. Refer to the attached document listing all Konica Minolta models that have achieved the ISO 15048 EAL 3 certification as of October, 2010. The list does not include devices that may be in the certification process. Note : To view the PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Stu Dern, ESS
How to set up Scan-to-SMB (file sharing) for Microsoft Windows 2008 Server.
Solution:
The attached documentation will guide you on what required in order to share a folder, make it available on the network, and what settings must be entered on the various machines via a web browser or as a walkup. To view a PDF, you may need to download a free copy of Adobe Reader.
To view the video, you may need to download a free copy of Windows Media Player.
Related Topics Microsoft Windows 2008 Server setup procedure: Confirm the User and available Shared Folders
Verify the network information of the Server. Create and Share a folder Check the firewall Check from another computer Review Procedure on a Domain via a web browser or as a walk-up Scan using a Host name Set up a hidden Share Scan to a hidden Share (web browser and walk-up settings) Scan to a sub-folder (Web Browser and walk-up setup) Create a Favorite
Note: All Server Settings should be performed by the customer's Network Administrator only. For more information please see the Microsoft KB Article ID: 887429 - Overview of Server Message Block Signing. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD
Some Web sites may not be displayed correctly or work correctly in Windows Internet Explorer 8 or in Windows Internet Explorer 9 Beta. This problem does not occur in earlier versions of Internet Explorer, and the affected Web sites continue to be displayed correctly and to work correctly in Microsoft Windows Internet Explorer 7. For example, any of the following symptoms in Microsoft Internet Explorer 8 or in Internet Explorer 9 Beta may be experienced:
Unable to view the MFP web browser. Unable to view the Controller web browser. Menus, images, or text are in the wrong positions on some Web sites. Some Web site features do not work. You receive script error messages on some Web sites. Internet Explorer stops working or crashes on some Web sites. Solution:
CAUSE: Some Web sites are designed for older browsers. Compatibility issues on these sites may be experienced until updated for use with Microsoft Internet Explorer 8 or for Internet Explorer 9 Beta. SOLUTION: Internet Explorer 8 or Internet Explorer 9 Beta includes a Compatibility View feature that displays Web sites that were created for older browsers as they were designed to appear. You can enable Compatibility View in Internet Explorer or on the Web server.
Enable Compatibility View for each Web site on a single computer. To do this, try Method 1 in the attached documentation. Enable Compatibility View for all Web sites on a single computer. To do this, try Method 2 in the attached documentation. Enable Compatibility View in Internet Explorer for multiple computers in an enterprise environment. To do this, try Method 3 in the attached documentation. (This method is intended for enterprise network administrators.)
Note : To view the PDF, you may need to download a free copy of Adobe Reader.
Incorrect image rotation of prints after updating to Macintosh OS 10.6.5. (image outputs as portrait direction on landscape sheet) This issue may only occur with Adobe applications, especially InDesign, but can occur with any application.
Solution:
CAUSE: The Macintosh OS 10.6.5 update modifies the CUPS filter. This is an industry-wide issue and is not related to any issues with Konica Minolta drivers and/or software. SOLUTION: Apple has identified the root cause of the issue which is resolved with the version 10.6.6 update. Please update to Macintosh OS 10.6.6. Note : To view a PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by KMBT (Japan)
When printing to an MFP managed by PageScope Authentication Manager or to one that has User Authentication enabled, it is necessary to enter a username and password at the MFP to release the print job even though ID Print is not enabled in the driver.
Solution:
CAUSE: On the MFP, if ID&Print is set to "ON", it will override the settings configured through the driver. SOLUTION: If ID&Print functionality is not desired on the MFP, set it to "OFF". Navigate to Utility
a Administrator Settings a User Authentication/Account Track a User
Authentication Settings a Administrative Settings a ID&Print a Settings a ID&Print. After this value is set to "OFF", print jobs will proceed according to the Output Method set in printer driver. SPECIAL NOTE : Solution contribution by Mark Kemp, ESS
After connecting to the MFP with PageScope Box Operator there are no files displayed for any boxes.
Solution:
CAUSE: Incorrect setting. SOLUTION: To enable display of the files in PageScope Box Operator, perform the following: 1. Enter the Administrator mode. 2. Select Security Settings. 3. Select Function Management Settings. 4. Select Network Function Usage Settings and set it to "On." Note : On some models, Network Function Usage Settings must be set to "Enable" instead of "On." SPECIAL NOTE : Solution contribution by Bill Hall, Workgroup/SSD
Report item No: 361 Solution ID : TAUS1100026EN00 Description: Microsoft Office PowerPoint 2007 locks up when printing using Konica Minolta PostScript or PCL drivers. Solution:
CAUSE: "PopUP Authentication Dialog When Printing" is selected. SOLUTION: Disable "Print in background" in PowerPoint 2007. 1. Click on the Office Button on the top left-hand corner. 2. Select PowerPoint Options at the bottom. 3. Click on Advanced on the left pane. 4. Deselect Print in background under the "Print" section.
SPECIAL NOTE : Solution contribution by Victor Miranda, SSD District Service Manager/East Region
Securing Scan to SharePoint communication with Konica Minolta MFPs.
Solution:
Due to limitations of the MFP browser, the default authentication method for SharePoint (NTLM) is not supported. In order to use SharePoint with the MFP, Basic Authentication must be enabled for the SharePoint site. In order to secure the connection, a self-signed or third-party certificate must be registered on the MFP. Note : Scan to Sharepoint functionality provides the ability to store documents on a Microsoft SharePoint server from an MFP. In order for Scan to Sharepoint to work, the appropriate i-Option LK-101 must be installed. When an SSL Certificate is configured for the SharePoint website, ALL data (including username and password) will be encrypted when the secure SSL channel has been established. Before the secure channel is established, the only communication that occurs is in regard to establishing the secure session. The username and password are NOT sent before the secure SSL channel is established. Notes: 1. The attached document, "SSL Certificates" describes how to enable SSL for Konica Minolta devices. Configuration details will differ depending on the model. 2. The attached document "i-Option user reference guide Microsoft Office SharePoint Server 2007-1" describes i-Option/Sharepoint configuration and requirements. 3. To view a PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Mark Kemp, ESS
Forwarding to a User Box is not selectable when performing the Fax Forward option.
Solution:
CAUSE: There is a preset User Box designated for received faxes. SOLUTION: Please perform the following steps to setup the machine for faxes to be placed in a User Box. 1. Enter Administrator Mode. 2. Select Fax Settings. 3. Select Function Settings. 4. Select Memory RX Settings. 5. Specify a password for the Memory RX Box. The faxes will now be located under User Box, System User Box, and Memory RX Box. You will need to input your password to retrieve faxes. A thumbnail will be provided when viewing the Memory RX Box so that you can determine which fax you would like to print out.
Report item No: 364 Solution ID : TAUS1100379EN04 Description: Forms for AS/400 do not print. Solution:
CAUSE: PCL corruption. SOLUTION: Please install the following Special firmware.
bizhub 361/421/501: version GDJ-21 bizhub 601/751: version GCA-20 bizhub 552/652: version GC2-F4 bizhub 223/283/363/423: version GC2-C2 bizhub C220/C280/C360: version GC4-C4 bizhub C452/C552/C652: version GC4-C4 bizhub C552DS/C652DS: version GC5-C5 bizhub C650/C550/C451: version GP1-R6 bizhub C353: version GP1-R6 bizhub C253: version GQ1-R6 bizhub C203: version GR1-R6
These are special ROMs; the correction will not be added to mass production. Note : The new firmware is available via the SSD Download Selector on MyKonicaMinolta.com. SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS
Report item No: 365 Solution ID : TAUS1100496EN00 Description: How to view per-user counts of color vs. monochrome pages. Solution:
PageScope Enterprise Suite and PageScope Account Manager can be used to pull this data. PageScope Data Administrator is not granular enough to pull counts for color and B/W pages on a per user basis. SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS
Report item No: 366 Solution ID : TAUS1100538EN00 Description: PageScope Box Operator (PSBO) versions 3.2.06000/3.2.06001 (32-bit (x86) editions of Microsoft Windows) and 3.2.06100 (64-bit) do not support moving and copying documents from the Compulsory Memory RX Box to other boxes. Solution:
CAUSE: Firmware update is required. SOLUTON: Install the appropriate firmware. After upgrading, the version can be confirmed through the Box Operator menu: About PageScope Box Operator.
32-bit: version 2.06002 64-bit: version 3.2.06101
Refer to the attached Release Notes for detailed information. To view a PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Mark Kemp, ESS
Report item No: 367 Solution ID : TAUS1100543EN00 Description: "No registered one-touch destination available" is displayed when attempting to scan to E-mail. Solution:
CAUSE: Incorrect setting. SOLUTION: Enable E-mail TX by performing the steps below: 1. Enter the Administrator Mode. 2. Select Network settings. 3. Select E-mail settings. 4. Set E-mail TX (SMTP) to ON. 5. Set Scan to E-mail to ON. SPECIAL NOTE : Solution contribution by Bill Hall, Workgroup/SSD
Report item No: 368 Solution ID : TAUS1103664EN00 Description: Is there a way to limit access to long distance faxing by adding an access code? Solution:
Adding an access code to dial long distance faxing is not supported but can be implemented by most phone companies. SPECIAL NOTE : Solution contribution by Malcolm Hibbert, Workgroup/SSD
FK-502/FK-508, R02 error code is displayed when receiving faxes.

Solution:
CAUSE: Corrupt fax configuration/memory. SOLUTION: Initialize the fax. Please refer to attached procedure. To view the PDF, you may need to download a free copy of Adobe Reader.
SPECIAL NOTE : Solution contribution by Randy Marquardt, Workgroup/SSD
Report item No: 370 Solution ID : TAUS1103683EN00 Description: The fax cover sheet is not available in the Microsoft Windows 7 64-bit driver. Solution:
CAUSE: Configuration not set up in driver. SOLUTION: In order to gain access to this function please perform the following: 1. Install the 64-bit fax driver for the model requested. 2. Open Devices and Printers. 3. Select the fax driver and click Print Server Properties. 4. Select drivers and then select the 64-bit fax driver. 5. Select Add and check off x86 user mode 3 box. 6. Make sure to uncheck x64 . 7. Direct the Driver Wizard to the location of the 32-bit fax driver. Notice that both the x64 and x86 drivers are installed. 8. Perform a fax operation with the printer driver. The fax cover sheet will be accessible and functioning. SPECIAL NOTE : Solution contribution by Jan Enter, KMBS/Mississauga, Ontario (Canada)
Report item No: 371 Solution ID : TAUS1103726EN00 Description: How to set POP polling interval. Solution:
To set POP polling interval: 1. Enter Administrator Settings. 2. Select Network Settings. 3. Scroll to next page and select Network Fax Settings. 4. Select Network Fax Function Settings. 5. Select Internet Fax Function and set to ON and exit mode to Email Settings and select E-mail RX (POP) and scroll to "Polling Interval" and set accordingly. SPECIAL NOTE : Solution contribution by Malcolm Hibbert, Workgroup/SSD
Report item No: 372 Solution ID : TAUS1104097EN02 Description: Konica Minolta SAP certified printer device types. Solution:
Konica Minolta is an official member of the SAP Printer Vendor Program and offers within this program support for the following KM MFPs/printers and SAP device types. bizhub C754 bizhub C654 bizhub C554 bizhub C454 bizhub C364 bizhub C284 bizhub C224 bizhub C652DS bizhub C552DS bizhub C652 bizhub C552 bizhub C452 bizhub C650 bizhub C550 bizhub C451
bizhub C360 bizhub C280 bizhub C220 bizhub C353 bizhub C353P bizhub C253 bizhub C203 bizhub C35 bizhub C35P bizhub C25 bizhub C20 bizhub C20P magicolor 4650 EN magicolor 4650 DN magicolor 4695MF bizhub PRESS 1250 bizhub PRESS 1250P bizhub PRESS 1052 bizhub PRO 951 bizhub PRO 1200 bizhub PRO 1200P bizhub PRO 1051 bizhub PRO 950 bizhub 652 bizhub 552 bizhub 751 bizhub 601 bizhub 501 bizhub 421 bizhub 361 bizhub 362 bizhub 282 bizhub 222 bizhub 423 bizhub 363 bizhub 283 bizhub 223 bizhub 42 bizhub 36 bizhub 40P PagePro 5650EN Refer to the attached documentation for complete information about the SAP Printer Vendor Program. Notes: 1. KMBS USA only supports the Latin1 device types that are listed in sapnote_0001135038.pdf. 2. The latest SAP device types are available via the Konica Minolta Download Selector. 3. To view a PDF, you may need to download a free copy of Adobe Reader.
Report item No: 373 Solution ID : TAUS1104200EN00 Description: When attempting to license iOption, the "Install License" button is not visible. Solution:
CAUSE: Missing memory. SOLUTION: Install the optional memory (UK-201, UK-202, or UK-203) that is required for iOption. Note : Item numbers are as follows: UK-201: A0PDWY1 UK-202: A120WY1 UK-203: A0YDWY1
How to set up Microsoft Exchange 2007/2010 with authentication.

Solution:
Please perform the following steps: Basic checks before starting 1. Verify DNS is working on the MFP. This can be verified by PINGing Google.com from PING confirmation in Network settings/Detail settings. 2. Set up time adjustment to sync to the Active directory or Exchange server. Verify that the date and time on the machine are correct after syncing. 3. Verify a valid E-mail account is created for the MFP on Exchange. If the machine does not have an account, please verify that a valid account is being used. On Exchange 4. Create a new receive connector in Exchange. 5. Under the General tab of the connector please specify the full FQDN of the Exchange server. 6. Under the Network tab of the connector please add the MFP TCP/IP address to the list of local TCP/IP addresses to receive E-mail. 7. Under the Authentication tab of the connector please verify that Transport Layer Security, Basic Authentication and Exchange Server authentication are checked. 8. Under the Permissions tab of the connector please verify that anonymous, exchange servers and exchange users are checked. On the MFP 9. Verify that the machine and admin E-mail addresses are a valid Exchange E-mail addresses. 10. Verify that Start TLS is selected on port 587. 11. Make sure to check the SMTP authentication check box. 12. Input the user name and password of the Exchange account assigned to the machine. 13. Set the domain name under the SMTP authentication section. 14. Send a test E-mail and verify that the machine functions as intended. Note : For additional detail please refer to attached documentation. To view the PDF, you may need to download a free copy of Adobe Reader.
Description: C-225D error code persists after the troubleshooting steps in the manual have been followed. Solution:
CAUSE: The wiring harness for PS26 (Color Dev. Engaged Position Sensor) and PS31 (Transfer Belt Retraction Sensor) have been swapped. SOLUTION: Please carry out a continuity check from PS31 back to CN36, pins 13/14/15 of the PRCB which will verify that the harnesses have NOT been swapped.
Report item No: 376 Solution ID : TAUS1200326EN00 Description: MFP settings required for My Panel Manager. Solution:
Several settings are required in order for an MFP to be managed by PageScope My Panel Manager. 1. Additional Memory and supported Firmware must be installed on the MFP. Refer to Page 2 of attached "MFP Settings required for My Panel Manager " for the minimum supported firmware. Model (bizhub) Memory Upgrade Kit
C203/C253/C353 C451/C550/C650 361/421/501/601/751 223/283/363/423 552/652 C220/C280/C360 C452/C552/C552DS/C652/C652DS C654/C754
UK-201 UK-202 UK-203
UK-204
2. Model series such as the bizhub C452/C552/C652 and bizhub C654/C754 need to have System Connection Setting g Application Connection Setting g My Panel Manager Setting set to ON. This setting can be configured through PageScope Web Connection (PSWC) and is set to ON by default. Note : To view the PDF, you may need to download a free copy of Adobe Reader.

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bizhub C353 - ALL ACTIVE SOLUTIONS

As at 22 February 2013 00:40:12 AM

Copyright 2013, Konica Minolta Business Solutions Australia Pty Ltd.

Report item No: 1

Report item No: 1 Solution ID : TABT0800183EN02 Description:

Replacing Lift motor (M6) and DCPU.

CAUSE: Data Clear required. IMPORTANT : Prior to the Data Clear:

Report item No: 3 Solution ID : TAAU1000128EN00 Description:

IMPORTANT NOTE ABOUT PART NUMBERS: This

Report item No: 4 Solution ID : TAAU1200011EN00 Description:

IMPORTANT NOTE ABOUT PART NUMBERS: Please

before ordering any parts quoted in a bulletin.

Report item No: 7 Solution ID : TAAU0900013EN00 Description:

Report item No: 8 Solution ID : TAAU1000059EN00 Description:

CD002 shortly after power up.

IMPORTANT NOTE ABOUT PART NUMBERS: This

Report item No: 9 Solution ID : TAAU1100102EN00 Description:

C5370 shortly after power up.

IMPORTANT NOTE ABOUT PART NUMBERS: This

Report item No: 10 Solution ID : TABT0700525EN00 Description:

New: A02E112111 New: A02E112212

Report item No: 11 Solution ID : TABT0700548EN00 Description:

Report item No: 12 Solution ID : TABT0800087EN00 Description:

Please refer to the above-mentioned.

Report item No: 13

Report item No: 13 Solution ID : TABT0800192EN00 Description:

Report item No: 17 Solution ID : TAUS1103939EN05

Report item No: 18 Solution ID : TAAU0800003EN00 Description:

Report item No: 20 Solution ID : TAAU1000007EN00 Description:

Key Counter location (4-pin connector).

Report item No: 21 Solution ID : TAAU1000050EN00 Description:

Report item No: 22 Solution ID : TAAU1000074EN00 Description:

IMPORTANT NOTE ABOUT PART NUMBERS: This

Report item No: 23 Solution ID : TAAU1000081EN01 Description:

CFC23, CFA14 or CDC60 error code. Machine may "lock up".

IMPORTANT NOTE ABOUT PART NUMBERS: This

Report item No: 25 Solution ID : TABT0800173EN00 Description:

Report item No: 26 Solution ID : TABT0800311EN00 Description:

Report item No: 27 Solution ID : TABT1000360EN00 Description:

<The cause of the issue> Bug of the firmware

This problem has been fixed on the following FW version. FW Ver.GFW-R6

Report item No: 29 Solution ID : TAEU0800008EN03 Description:

Written by Hans-Eric Seyda, KMBEU

Report item No: 30 Solution ID : TAEU0800116EN00 Description:

SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Report item No: 35 Solution ID : TAUS0800962EN03 Description:

SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Report item No: 38 Solution ID : TAUS0802195EN00 Description:

Fax cannot be taken out of memory RX mode.

Report item No: 42 Solution ID : TAUS0808165EN01 Description:

Report item No: 44 Solution ID : TAUS0902962EN00 Description:

Some PDF files won't print

Report item No: 45

Gmail settings are:

Gmail uses Secure Sockets Layer (SSL)

Report item No: 48 Solution ID : TAUS1002245EN00 Description:

Unable to print or scan from a USB device.

Report item No: 50 Solution ID : TABT1000002EN00 Description:

(2) Checking FW version Checking FW version (Printer) if it is G20-09 and later.

Report item No: 52 Solution ID : TAAU0800001EN00 Description:

Report item No: 56 Solution ID : TAAU0900002EN00

Please refer to appropriate bulletin for additional machine codes.

Report item No: 58 Solution ID : TAAU0900017EN00 Description:

Report item No: 59 Solution ID : TAAU0900020EN00 Description: