Professional Documents
Culture Documents
Francisco-Jose Sarabia-Sanchez
is Professor of Marketing and Marketing Research at Miguel Hernandez University at
Elche in Spain.
Abstract
The research detailed in this paper had two objectives. First, to carry out an exploratory analysis
and a measurement of consumer attitudes towards the future (CATF). Secondly, to check whether
a stronger or weaker attitude permits the detection of differences in some purchase patterns. After
a review of the literature, an empirical study, representative of the Spanish population, is
presented. A two-dimensional structure of CATF and its acceptable goodness-of-fit with the
Keywords:
statistical Weibull function were found. Hypotheses related to theadoption of purchasing patterns
Consumer were also contrasted. The results disclose that a higher CATF is found when consumers have a
behaviour, attitude, clear idea of what they want to buy, are loyal to their usual outlets, prefer to pay cash and are not
future, attitude spendthrift. Finally, several future research directions are proposed. Copyright © 2005 John
scale, Spain Wiley & Sons, Ltd.
Journal of Consumer Behaviour vol. 4,6,407-419 Copyright © 2005 John wuey & sons, Ltd. 1472-0817 407
Francisco-Jose Sarabia-Sanchez
feeling, towards the future permits many interpretations and it has been
the discovery of differences in defined in manifold ways (McKnight,
consumers' purchase patterns. 1996). In the marketing arena, there are
two different basic approaches
This paper is divided into four parts. The (Moorman et al., 1993). The first
first presents and discusses the most maintains that confidence is a behaviour
relevant theoretical aspects regarding the or attitude that reflects the dependence of
different concepts related to the study. one party upon another, and implies a
The second shows the basic degree of vulnerability, uncertainty and
methodological aspects. Here, the hope. The second conceives it as a belief
proposed CATF scale is presented, as in an exchange carried out with a third
well as the data which were taken from a party. CATF would be placed within the
survey of the Spanish Sociological first approach, as it is the subject who
Research Centre (CIS; an autonomous feels vulnerable when faced with the
institution ascribed to the Ministry of future, while possessing a level of hope
Presidence, with the main aim of (optimism versus worry).
studying Spanish society, mainly using References in literature that develop
survey research; further details are the concept of ATF from a consumer
available from www.cis.es). The third behaviour viewpoint have not been
part shows the results obtained. Finally, found, although two collateral research
the findings are discussed and future lines exist: 'future orientation' (FO) and
research directions are proposed. 'consumers' expectations'. The first, with
a psychosociological approach, deems
LITERATURE REVIEW that FO exists, and may be defined as the
Research lines in attitude towards perception and ability of people to build
the future (ATF) a project reflecting their degree of worry
An attitude is a predisposition learnt in and commitment for the future (Gjesme,
order to respond favourably or 1979). FO is regarded as a primary
unfavourably towards something motivation of human behaviour (Levine,
(Holbrook, 1978); it is shaped by direct 1998; Nuttin, 1985), although it is a
experiences or acquired information. But dimension of a wider concept:
the ATF problem lies in the fact that 'the 'orientation towards time' (OT).
future' is immaterial and nonexistent. OT has been defined as a psychological
The future may be understood as a perception of time and how, accordingly,
perception of what is likely to come and people channel their activities and way of
is subjective, since it carries a great thinking. OT has been used in cross-
cultural, psychological, emotional and cultural analysis (Ko and Gentry, 1991),
motivational weight (Nuttin and Lens, values and lifestyle studies (Ferrandi
1985). The range of definitions given is et al., 2000; Settle et al., 1978) and in other
very wide, because the concept may be subjects (Graham, 1981; Jacoby et al.,
interpreted from a set of facts that are 1976). FO has been used for the
bound to happen as well as the explanation of phenomena such as the
construction of a life project (Lens, 1986; overuse of credit cards (Mendoza and
Nuttin, 1964). Pracejus, 1997), consumption patterns
Although the fact that attitudes take (Bergaada, 1990) or consumer
place within a specific context or socialisation (Trommsdorff, 1983). It has
situation can be defended, ATF is hardly also been suggested that FO is an
situational and refers rather to the essential gathering point for
confidence versus the lack of confidence understanding motivations and how
or certainty versus worry that the subject subjects stream their efforts to reach their
experiences when thinking about the objectives (Halvari and Thomassen,
future. The confidence construct allows for 1997; Husman and Lens, 1999).
408 Journal of Consumer Behaviour vol. 4, 6, 407-419 Copyright © 2005 John Wiley & Sons, Ltd. 1472-0817
Consumer attitudes towards the future and some Durchase Datterns
From the standpoint of the second The psychosocial research line works
research line—the economic line—it is with and generates overall time-style
considered that rather than an ATF there orientations, but the scales in use do not
exists an expectation, which defines the offer consumer-attitude degrees towards
degree of optimism/worry of the the future. With regard to Gjesme's (1979)
consumer in the economic system. The 'future time orientation' proposal, a
central axis is that confidence in the definition of CATF is proposed as follows.
economic system regulates pre-purchase
'A state of perception that individuals develop
decisions to a great extent (Katona, 1965). about their own future from another more
Katona conceives that consumers' general (future) that influences the economic
expectations are rational but subjective, expectations that shape their present and future
and assumes that they shape future behaviour as consumers.'
expenditure and savings decisions
Thus, CATF has a non-aggregate and
(Katona, 1965; Throop, 1992). What is
subjective nature, whereby each
actually defended is that consumers
individual takes a specific direction and
make an anticipated discount to their
strength. The ATF fulfils three basic
expectations, which is nothing more than
functions: adaptation or defence, value
the activation of their predispositions.
expression and behaviour anticipation.
The analysis of consumers' expectations
Consumers seek to satisfy their needs and
has a tradition (Kinsey and Collins, 1994),
to prevent losses, developing attitudes
and among the different indexes
that place them farther away from the
drawn up the 'Index of Consumer
uncertainty of something as uncertain as
Expectations' (ICE; details available
the future. At the same time, being a saver
from www.sca.isr.umich.edu (accessed
(because a bad future is foreseen) or being
March 2003)), developed at Michigan
prone to spend (because it is foreseen as
University by Katona, is outstanding.
auspicious) is expressing values
It is used as a reliable indicator for
(Schwartz and Ros, 1995).
projecting into the future consumers'
general behaviour worldwide and as a Dinnensional structure
forecast of changes regarding demand. The dimensional structure of the
ICE has had several implementations, contributions quoted in the previous
and similar indexes are offered in section are reviewed here, and one for
many countries. Table 1 shows a CATF is proposed. Taking the
summary of the basic aspects of both psychosocial research line, the most
research lines. outstanding contributions are the
Basic subject Think about the individual's degree There is a sentiment that shapes consumers'
of commitment to actions to attain expectations from an economic viewpoint.
a desired future.
Approach Non-aggregate, psychosocial and Aggregated, rational and economical.
subjective. There is no assessment by the individual but
Each individual has a segments, samples or other clusters. It is
specific orientation. It is measured measured using a global index.
using multi-item scales.
Utility Motivational, social, psychometric Index to predict the future situation of the
and consumer behaviour studies. economy and the future purchase intent of
durable goods.
Some relevant — AMS (Gjesme and Nygard, 1970) — University of Michigan's ICE
examples — FTOS (Gjesme, 1979) — Consumer Research Center Index, USA
— Ko and Gentry, 1991 (information about this index is available
from www.consumerresearchcenter.org,
accessed March 2003)
Journal of Consumer Behaviour vol. 4,6,407-4i9 Copyright © 2005 John wuey & Sons, Ltd. 1472-0817 409
Francisco-Jose Sarabia-Sanchez
Psychosocial FAST structure: Personal focus towards the present, past or future (focus)
Settie eta/. (1978) Activities or dynamic use of time (activity)
Spontaneity/liberty to use and to control own time {structure)
Tenacity to reach objectives (tenacity)
Structure of values: Value of time
Usunierand • Used in activities or money value time
Valette-Fiorence • Un/organised time
(1995) Time orientation
• Orientation towards past
• Orientation towards future
Psychological
• Grip on own time (mastery)
• Perceived utility (usefulness)
• Tenacity to reach own objectives (tenacity)
• Preference for quick return
Economic Kinsey and Social, perception of other people (people)
Collins (1994); Economic, in relation to financial situation (financial)
Trust, belief in future (expectations)
Activity, in relation to product purchase (buy)
410 Journal of Consumer Behaviourvol. 4,6,407-419 Copyright ®2005JohnWUey& Sons, Ltd. 1472-0817
Consumer attitudes towards the future and some purchase patterns
a greater or lesser extent, by the (Feinberg, 1986) that its cause is found in
consumer, define purchase patterns. a set of personal (eg reduction of anxiety)
There are behaviour styles developed in and social (eg make contacts) needs.
pre-purchase stages (eg planning or While the purchase of basic products (eg
going shopping) and others that appear food) is carried out regularly (Park et al.,
after the choice (eg means of payment). 1989) and takes up just the necessary
There are four elements to be taken into time, the 'shopping' activity is normally
account in this study which determine accomplished without time pressure,
purchase patterns. which allows price and product
contrasts. Nevertheless, many patronage
Element 1 consumer behaviour models do not
This element is based on a clear include time as a direct moderating
knowledge of what one wishes to buy. variable and some models do not even
While there are consumers who know take it into account. Sheth (1983) regards
a priori what they wish to consume, it as an unexpected external event with
others decide along the way. Likewise, a influence on patronage, but not shopping
consumer may have a clear idea of what predisposition, while Darden (1980)
to buy in a specific moment and the presents it as a factor that inhibits
opposite in others. This knowledge could patronage intention. Spiggle and Sewall
be understood as purchase planning (the (1987) observe different aspects of time
existence of a previous plan) or a although they do not consider it in their
character trait, and it ranks equally with model.
non-impulsive buying (Piron, 1993). The
decision about what to buy also has been Element 3
related to merchandising stimuli and the Preference for the means of payment has
use of time (Donovan et al., 1994; Iyer, been related to a certain degree to
1989). impulsiveness, when the means
This situation has a cognitive nature, deployed is the credit card (Mendoza
and is especially interesting regarding and Pracejus, 1997), or methods of hire
quick shopping, where the lack of purchase with a particular approach to
available time plays a dissuasive role in the future (Tokunaga, 1993), although
the search for information (Bronner, such studies are not conclusive. While
1982). On the other hand, it has been some results seem to support that use/
argued that planned purchases are overuse bears a relationship to 'present
altered under time pressure (Iyer and orientation', with the card acting as a
Ahlawat, 1987). It has been found that stimulus to immediate spending
more than two-thirds of the products (Feinberg, 1986), others seem to reach the
purchased are not planned to be bought opposite conclusion, ie the purchasing
(Cobb and Hoyer, 1986) and that the degree does not necessarily increase, but
majority of planned purchases are just people tend to buy more highly priced
partly planned (Lange and Wahlund, goods (Deshpande and Krishnan, 1980).
1997). Due to the fact that consumer (There are many types of card (debit,
planning strategies are very varied and credit, electronic purse, charge, store
are affected by time pressure and cards etc) and each of them exists in a
individual factors it is justifiable to variety of forms (varying according to
suppose that CATF may also affect that period to repay, amount to pay etc).
purchase situation. Normally, people pay back the full
amount each month. Nevertheless, some
Element 2 people make only the minimum
The preference for 'going shopping' or payment on their credit cards and they
'pafronage' has been analysed widely in do not clear their cards in full at the end of
the literature and it has been confirmed the month. Consequently, impossible
Journal of Consumer Behaviourvol. 4,6,407-4i9 Copyright © 2005 John Wiiey & Sons, Ltd. 1472-0817 411
Francisco-Jose Sarabia-Sanchez
debts are run up when people accept CATF level. The patterns suggested by
large expenses, which may well show Churchill (1979) have not been followed
signs of not caring about the future. In to carry out the study, since a closed
Spain, normally people use debit or store database from the CIS was used.
cards, or credit cards in the 'pay full For testing whether an optimistic or
amount each month' form, and few pessimistic feeling towards the future
people defer their payments to permits the observation of differences in
accumulate debts. Opposite to other consumers' purchase patterns, the
countries, Spanish people do not use following five hypotheses were
credit cards to pay for very expensive formulated linking CATF with the five
products or to assume large debts.) elements described above.
412 Journal of Consumer Behaviour Vol. 4,6,407-419 Copyright © 2005 John wuey & Sons, Ltd. 1472-0817
Consumer attitudes towards the future and some purchase patterns
Spanish population in that it reached the SO that the majority result was used
whole national territory, in comparison (Table 4).
with commonly used samples in the
consumer behaviour research arena. The answers to the items have been
Secondly, CIS used an accurate given on a four-point scale. Although
methodology and controlled the quality seldom accomplished in marketing
of the fieldwork. research, there is no fixed norm in the
literature about category number (Dillon
Items et al., 1994) and it even has been
Table 3 shows the items used. Each item considered that three categories can be
shows an aspect of the conceivable enough in some specific cases (Matell
current situation (make sacrifices for the and Jacoby, 1971). The four-point scale
future or not) with a future motivation was used to prevent interviewees from
(the future to be reached will be better or taking the easiest option when
not, both for oneself and for those close to answering. It has been acknowledged
one), as well as two situations of different that it is very difficult to interpret central
expectations of certainty ('today there is categories correctly, all the more so when
no certainty and money is to be saved' or there are many who select them
'there is no reason to become obsessed by (Edwards et al., 1997). Finally, a nominal
money as there is certainty'). dichotomy scale (yes/no) was used to
An analysis for each item regarding measure purchase situations.
the dimension(s) they represented was
carried out. The views of five university RESULTS
lecturers in consumer behaviour and CATF scale results
psychology were taken into account. As indicated previously, the
There were unanimous opinions except methodological strategy followed three
for item B, which showed discrepancies. steps: first, analysing the CATF scale and
Journal of Consumer Behaviourvol. 4,6,407-419 Copyright © 2005 John wuey & sons, Ltd. 1472-0817 413
Francisco-Jose Sarabia-Sanchez
its dimensional structure; secondly, both the general CATF analysis and the
describing basic aspects of the scale; and two factor subscales.
thirdly, finding CATF levels with The two subscales had rather low
different attitude degrees. On analysing reliability levels and Tukey tests showed
the CATF structure, principal that it was not possible to carry out the
components factor analysis with addition of the items in the case of the
orthogonal VARIMAX rotation was Factor 2 subscale. The opposite
used. The results (Table 4) show an happened with the global scale, where a
acceptable goodness-of-fit: KMO is 0.824, Tukey test value very close to the unit
Bartlett's test is significant was obtained. The CATF scale had a two-
(Chi = 2,166.51; p = 0.000) and the dimensional structure and was built as a
minimum MSA is 0.802, which is much summative scale. Therefore, the higher
higher than 0.5. Fifty per cent of the the CATF value, the more worry there
original information was explained by was about the future. On the contrary,
the first two factors. Kaiser criteria were reduced CATF values implied a more
followed and the two factors were optimistic vision of the future. The
retained. Table 5 shows that Factor 1 (36.5 descriptive statistics can be found in
per cent of variance) contains items with Table 7. There was a slight negative
a higher volitive dimension. Factor 2 skewness of -0.32, which implies a high
(13.5 per cent of variance) has cognitive presence of high attitudinal values,
and emotional weight. although there were extreme values on
Next, reliability analysis was carried the lower side of the scale.
out. For the global scale, Cronbach's The CATF distribution was studied, as
alpha was 0.75, which is suitable enough well as its adjustment to various
for an exploratory analysis (Nunnally, statistical functions, achieving an
1978). Table 6 shows the main results for acceptable goodness-of-fit to the WeibuU
414 Journal of Consumer Behaviourvol. 4,6,407-4i9 Copyright © 2005 John wiiey & sons, Ltd. 1472-0817
Consumer attitudes towards the future and some Durchase Datterns
Scales Statistics
Mean 15.87
Confidence limits of mean 15.69-16.04
Skewness -0,32 2'
Kurtosis 0,35
01
Variance 12,65
Per
Valid sample 1,603 cent 8' _
Range 0-24
SE mean 6 p-
0.09
SE skewness 0,06 A I
SE kurtosis 0,12
Percentile 33 14
Percentile 50 16
Percentile 67 18 10 12 14 16 18 20 22 24
Predicted group
Journal of Consumer Behaviourvoi, 4,6,407-4i9 copyright © 2005 John wuey & sons, Ltd. 1472-0817 415
Francisco-Jose Sarabia-Sanchez
416 Journal of Consumer Behaviour Vol. 4,6,407-419 Copyright © 2005 John wiiey & Sons, Ltd. 1472-0817
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