Employees are getting more dissatisfaction than customers in location, range of plans, premium rates, operating hours, staff availability, parking, staff appearance, hassle-free servicing, cleanliness and customer feed back policy. Customers are getting more Perceived Importance than employees in parking.
Employees are getting more dissatisfaction than customers in location, range of plans, premium rates, operating hours, staff availability, parking, staff appearance, hassle-free servicing, cleanliness and customer feed back policy. Customers are getting more Perceived Importance than employees in parking.
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Employees are getting more dissatisfaction than customers in location, range of plans, premium rates, operating hours, staff availability, parking, staff appearance, hassle-free servicing, cleanliness and customer feed back policy. Customers are getting more Perceived Importance than employees in parking.
Copyright:
Attribution Non-Commercial (BY-NC)
Available Formats
Download as PPT, PDF, TXT or read online from Scribd
back policy FOR EMPLOYEES FOR CUSTOMERS Data Analysis
• Employees are getting more dissatisfaction than customers in
location, range of plans, premium rates, operating hours, staff availability, staff appearance, hassle-free servicing, cleanliness and customer feed back policy. • Customers are getting more dissatisfaction in parking than employees. • Customer are getting more perceived importance than employees in range of polices, customer feedback policy, Hassel-free service, parking, staff availability, self appearance, cleanliness, working hours, location (ascending order). • Employees are getting more perceived importance than customers in premium rates.