jpsnow reviewed this|over 5 years ago
The authors assert that the current circumstances of business in America are not due to factors currently blamed (foreign competition, federal government, etc). The solution is not in automation, management-by-whatever concepts (e.g. TQM), but in totally rethinking a business in terms of whole processes. Reengineering is: "If I were re-creating this company today, given what I know and given current technology, what would it look like?" A business process is a "collection of activities that takes one or more kinds of input and creates an output that is of value to the customer" - the opposite of Adam Smith's breaking things apart (my comment: not really, it's just that we broke down beyond value in service and started administering processes because of rut thinking). Reengineering does not seek 5% or 10%, but much larger gains. Reengineering is about "reversing the industrial revolution." "The way to eliminate beaurocracy... is by reengineering the processes so that they are no longer fragmented. " Jobs change from tasks to multi-dimensional work. Advancement criteria changes from performance to ability (but pay is on performance). People's roles change from controlled to empowered. Job prep changes from training to education. It' s not a bad idea to burn bridges, eg "eine Flucht nach Vorn," and retreat forward (toward change). Team composition should include rising stars, insiders, and outsiders.