Description

Technological innovation has brought immense benefits to our society and economy.
Information and communication technologies (ICT) now play a key role in all our daily
lives, in our work, education, use of public services and in our homes. New possibilities
emerge of products and services that are flexible, quick, adaptable to our preferences,
reliable and robust.

Yet these same technological advances can present significant barriers to some of the very people able to benefit most from these services and, without the right support, can even add to the exclusion many people suffer. Key decisions made when designing and
developing technological products and services will dictate whether some groups, like people with disabilities, will be able to use them or not.