A.

ITEM PONC
1. Scrap and wastage Adalah total biaya (tenaga kerja, materi overhead) dari produk yan rusak yang tidak dapat diperbaiki atau harus dibuang a. Item spoilage perbaikan produk rusak b. Material losses sortir material karena rusak, hilang dll

2. Repair and rework a. Defective rework (produk cacat/rusak) b. Supplier-defective rework (produk dari supler rusak/cacat) 3. Corrective product AFTER delivery to customer a. Return (perbaikan dan penggantian) b. Concession (keringanan harga / discount) ) c. Downgrading (pengurangan harga jual) d. Warranty claims (garansi)

4. 5. 6. 7. 8. 9.

Penanganan komplain dari relasi Re-inspection dan re-test Operation corrective action Downtime/ iddle facilities Design corrective action Supplier reject a. Sorting cost b. Replacement cost c. Corrective action plan

B. POC
1. Planned inspections And Tes a. Planned inspections b. Setup inspection c. Special test d. Laboratory support 2. Inspection of purchased supplies and service a. Supplier quality planning b. Routine inspection and test c. Qualification of supplier product d. Measurement equipment

3. Quality related education and training 4. Design qualification test 5. Inspection and test materials 6. Supplier rating 7. Operation quality planning 8. Quality improvement programmes 9. Quality Performance reporting 10. Quality system audit