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Table Of Contents

2.1Introduction to SAP CRM
2.1 Introduction to SAP CRM
2.2Installable Software Units of SAP CRM 7.0
2.2.1CRM Core
2.2.2CRM Mobile Client Component
2.2.3CRM Handheld Integration
2.2.4Workforce Deployment
2.2.5Standalone Components
2.2.6Application Systems
2.2.7SAP Solution Manager
2.3System Landscapes
3.1Field Applications
3.1.1Field Activity Management with CRM Mobile Sales for Handheld
3.1.2Field Account and Contact Management with CRM Mobile Sales
3.1.4Field Campaign Management with CRM Mobile Sales
3.1.5Field Complaints Management with CRM Mobile Service
3.1.6Field Opportunity Management with CRM Mobile Sales
3.1.7Field Quotation and Order Management with CRM Mobile Sales
3.1.9Field Sales Using Mobile Sales Online
3.1.10Field Service Order Management with CRM Mobile Service
3.1.11Field Service Stock Management with CRM Mobile Service
3.2Interaction Center
3.2.1IC Management
3.2.2IC Marketing
3.2.3IC Sales with CRM Sales Order
3.2.4IC Sales with ERP Sales Order
3.2.5IC Service
3.2.6Shared Services Center
3.3Marketing
3.3.1Campaign Management
3.3.2Loyalty Management
3.3.3Marketing Resource Management
3.3.4Segmentation and List Management
3.3.5Trade Promotion Management
3.4Partner Channel Management
3.4.1Account and Contact Management with Channel Partners
3.4.2Campaign Management With Channel Partners
3.4.3Collaborative Selling
3.4.4Lead and Opportunity Management with Channel Partners
3.4.5Market Development Funds
3.4.6Partner Management
3.4.7Quotation and Order Management for Business-on- Behalf
3.4.8Service Order Management with Channel Partners
3.5.1Account and Contact Management
3.5.2Contract Management
3.5.3Incentive and Commission Management
3.5.4Lead and Opportunity Management
3.5.5Lead-to-Cash
3.5.7Quotation and Order Management in CRM (with ERP Billing)
3.5.8Sales Performance Management
3.5.9Sales Planning
3.6.1Case Management
3.6.2Complaints and Returns Management
3.6.3In-House Repair
3.6.4IT Service Management
3.6.5Recall Management
3.6.6Service Contract Management
3.6.7Service Order Management
3.6.8Service Order Management with ERP Billing
3.6.9Service Order Management with External Resource Procurement
3.6.10Service Planning
3.6.11Usage-Based Service Contract Management
3.7.4Contract Management in CRM Web Channel
3.7.5Quotation and Order Management in CRM Web Channel
3.7.6Service Request Management
3.7.7Solution Assistance
3.7.8Web Auctions: Auctioning via Web Shop
3.7.9Web Auctions: Selling via eBay in CRM
4.2Customizing Scout
4.2 Customizing Scout
4.3Application Enhancement Tool
4.4Easy Enhancement Workbench
4.3 Application Enhancement Tool
4.5Monitoring the System Landscape
4.6RosettaNet
4.5 Monitoring the System Landscape
4.7Shared Services
4.7.1Use Cases
4.7.1.1End-to-End Solution Operations
4.7.1.2Support Infrastructure
4.7.1.3Central Administration and Monitoring of SAP NetWeaver
4.7.1.4Collection of Landscape Data
4.7.1.5Authentication and Single Sign-On
4.7.1.6Integrated User and Access Management
4.7.1.7Creating Interactive Forms and Print Forms
4.7.2Examples of the Overall System Landscape of Shared Services
4.7.3Feature Details
A.1List of Documentation
A.1 List of Documentation
A.2List of SAP Notes
A.3Related Information
A.4List of Industry Solution Master Guides
A.3 Related Information
A.5Accessing SAP Library
A.5 Accessing SAP Library
B.1The Main SAP Documentation Types
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Crm70 Master Guide

Crm70 Master Guide

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Published by hamdy

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Published by: hamdy on Sep 03, 2013
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09/07/2013

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