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HRM and Leadership

HRM and Leadership

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Published by dar81b

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Published by: dar81b on Sep 03, 2013
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9
Human Resource
 
Management &Leadership
9.1 Introduction to Human Resource Management ............................................ 4
The strategic role of HRM
....................................................................................... 4
 HRM: Line management or Personnel Department responsibility
................................ 4
 Other HRMsections
............................................................................................... 5
 
9.2 Strategic HRM principles ................................................................................ 6
The HRMprinciples
................................................................................................ 6
 Transparency
......................................................................................................... 6
  AppreciativeInquiry
............................................................................................... 6
 The learningorganization
...................................................................................... 7
 Integrity
................................................................................................................ 7
 Management of competencies
................................................................................ 7
 Diversity
............................................................................................................... 8
 
9.3 Recruitment, selection and induction
Recruitment, selection andinduction
...................................................................... 8
 Where to findstaff 
................................................................................................. 9
 
9.4 job description and job evaluation ............................................................... 9
The job classificationsystem
.................................................................................. 9
 Jobdescription
................................................................................................... 10
 Jobevaluation
.................................................................................................... 10
 Job classification system and staff establishment
................................................... 11
 Organizationchart
.............................................................................................. 11
 
The Development Compendium 2009
I
IX - 1
 
 
9.5 The appraisal process................................................................................... 11
The appraisalprocess
......................................................................................... 12
 Job evaluationinterviews
................................................................................... 12
 The appraisalinterview
....................................................................................... 13
 Dictionary of Competencies
................................................................................. 13
 
9.6 Staff well-being ............................................................................................. 13
Staff well-being
................................................................................................. 13
 Equal labourrights
............................................................................................. 14
 Safe workingenvironment
.................................................................................. 14
 Dealing withharassment
.................................................................................... 15
 Sexualharassment
.............................................................................................. 15
 
9.7 Personnel development, career planning andManagement Development ............................................................................. 17
Personnel development and careerplanning
...................................................... 17
 ManagementDevelopment
................................................................................. 18
 
9.8 Leadership and supervision ......................................................................... 19
Introduction
........................................................................................................ 19
 Model of effectiveleadership
............................................................................... 20
 - Changingcircumstances
.................................................................................. 20
 - The role of Visionary
......................................................................................... 20
 - The role of Manager
......................................................................................... 21
 - The role of Architect
......................................................................................... 21
 - The role of Coach
............................................................................................. 22
 - Finding abalance
............................................................................................. 23
 Management of competencies
............................................................................ 23
 -Introduction
..................................................................................................... 23
 - Work and the language of competencies
......................................................... 24
 - The structure of the Dictionary of Competencies
.............................................. 24
 - How to use theDictionary
................................................................................ 24
 
2 - IX
I
The Development Compendium 2009
 
9.9 Training package Development in
Customs
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....
Introduction .................................................................................
. . . . . . . . . . . . . . . . . . . . . . . . . . . .
26
 
26
The role of training in the Customs administration
27
Training system concepts
30
How to develop a training policy?
31
The training needs analysis
33
Training strategy and plan
40
Evaluation guidelines for training
45
How to develop training materials?
49
Blending learning approaches
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . .
57
 
Training infrastructures
64
9.10 Resignation and outplacement 70
Outplacement
70
Exit interview
70
9.11 Annexes72
The Development Compendium 2009
I
IX - 3

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