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infrastructure management

infrastructure management

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Published by: anwar420 on Jun 17, 2009
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CHAPTER I1. INTRODUCTIONInfrastructure Management principles enable the management of strategic andtactical processes related to all corporate assets from a common, integratedenvironment. It embodies concepts made possible by management's growingrealization of the strategic importance of information technology (IT) and that ITcan influence all aspects of an organization's business. No business unit,facility management included, is immune from this centralizing force.The roles in a Infrastructure Management includes the followingPCs and all other computing devices (e.g., laptops, palm tops)Communications and telecommunications protocols and vendorsVendors and other types of corporate-wide dataInternal and external Web technology including intranets and extranetsBenchmarking and financial metrics for cost-benefit analysesVarious aspects of mission-critical work processes such as procurement andfinancial managementIT infrastructure is the backbone of a global enterprise, and the biggestchallenge is to align IT with business goals. The four key points of ITInfrastructure are –AvailabilityReliabilityManageabilityScalabilityThese are often referred as ARMS of the IT Infrastructure.Today a reliable IT infrastructure can prove to be a differentiator for anyenterprise.IT infrastructure is the backbone of a global enterprise, and the biggestchallenge is to align IT with business goals. The four key points of ITInfrastructure are – Availability, Reliability, Manageability and Scalability, theARMS of the IT Infrastructure. Today a reliable IT infrastructure can prove to bea differentiator for any enterprise. The move from legacy client-serverapplications to GUI intensive multi-tier applications has made the management ofIT infrastructure more complex than anticipated. Today infrastructure comprisesnetworks, systems, task specific appliances, storage devices, printers, mobiledevices and much more.A structured approach to solving issues and problem has been defined by the set ofbest practices in ITIL (IT Infrastructure Library). This has given a new dimensionto IT Service Management, which breaks away from traditional infrastructuremanagement and brings it under the scope of Service Support and Service Delivery.IT Service Management helps in aligning business with IT, with built-in customerfocusInfrastructure Management provides the followingHelpdesk - Call logging & resolutionServer Management - Server administration & monitoringStorage Management - Storage allocation, administration & monitoringNetwork Management - Monitoring, administering and diagnostics of thenetwork and its components ServicesDesktop Imaging Services - Desktop build and support services for end usercomputingEmail management – Mail-box administration and user managementDatabase Management - Database administration, performance management,tuning & optimizationSecurity Management - Continuous monitoring and reporting pertaining tointrusion detection, manage security services and security eventsFor an organization's information technology, infrastructure management (IM) isthe management of essential operation components, such as policies, processes,
equipment, data, human resources, and external contacts, for overalleffectiveness. Infrastructure management is sometimes divided into categories ofSystems management, Network management, and Storage management.Among other purposes, infrastructure management seeks to:Reduce duplication of effortEnsure adherence to standardsEnhance the flow of information throughout an information systemPromote adaptability necessary for a changeable environmentEnsure interoperability among organizational and external entitiesTypical Set-up for Providing Infrastructure Management 1.1 INDUSTRY PROFILEStarting in the 1980s, application software has been sold in mass-producedpackages through retailers the software industry comprises businesses involved inthe development, maintenance and publication of computer software. The softwareindustry started in the mid-1970s at the time of the personal computer revolution.The industry also includes software services, such as training and consultancy.The largest and most profitable of software companies are located in the UnitedStates. However, Dublin, Ireland is the second largest producer of software and ishome to 5 of the top ten software companies in the world. As of 2006, the clientsoftware industry is dominated by Microsoft [citation needed]. Software Magazine's500 list in 2005 shows the total amount of revenue brought in by softwarecompanies per locale, with the highest being California due to Silicon Valley andthe amount of Fortune 500 software companies residing in that area.There are mainly two types of businesses in the software industry; thosedeveloping proprietary software such as Microsoft, and those developing opensource software. Developing proprietary software is costly and involves softwarelicensing and the need to protect the software from cracking and piracy. The mainfinancial return on open source comes from selling services, such as training andsupport, rather than the software itself. Many contributors to open sourcesoftware (especially those developing software tools) also feel that there is asignificant long-term return in the form of improved resources and capabilitieswithin the software industry. Despite doing much business in proprietary software,
some companies like Sun Microsystems and IBM participate in developing free andopen source software to deter from monopolies and take a portion of their marketshare.Information Technology software industry in India is still in it fancy. Yet, itsgrowth and development has caught the attention of the world market. So that Indiais now being identified as the major power house for incremental development ofcomputer software.According to the National Association of Software and Services Companies(NASSCOM), India’s quasi government software industry promotion organization, thesoftware industry in India was worth Rs.243.5 billion or US$150million.The basicdifficulty of analyzing the computer software industry arises from the complexityof its definition. The industry, by no means, is easily defined. In addition, itis rapidly changing. As a result there is always scope for disagreement regardingwhich group of firms should be included in the industryThe booming IT industry (including software services outsourcing and IT enabledservices) has become emblematic of the success of the liberalization agenda inIndia and of the ongoing process of globalization. It generated about $ 23 billionworth of annual export earnings in 2005 and has creating about 800,000 jobs in ashort span of time, drawing young people into a global industry that is verydifferent from anything India has seen before. The IT industry has contributedsubstantially to the rapid economic growth and cultural transformations that havetaken place since the 1990s, as India has become more integrated into the globaleconomy. Moreover, the rapid growth of this industry has produced visible and not-so-visible social and cultural transformations in cities such as Bangalore,altering the urban landscape and creating previously unimaginable pockets ofwealth and avenues for geographical and social mobility within the urban middleclasses.1.2 COMPANY PROFILEFHAPL technologies is one of the leading information technology companies. Throughits global network delivery model, innovation network, and solution accelerators,FHAPL focuses on helping global organizations address their business challengeseffectively. FHAPL continues to invest in new technologies, process, and people,which can help its customers, succeed. From generating novel concepts throughFHAPL’s R&D and academic alliances, to drawing on the expertise of key partners,it keeps clients operating at the very edge of technological possibility. FHAPL

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