CHAPTER I1. INTRODUCTIONInfrastructure Management principles enable the management of strategic andtactical processes related to all corporate assets from a common, integratedenvironment. It embodies concepts made possible by management's growingrealization of the strategic importance of information technology (IT) and that ITcan influence all aspects of an organization's business. No business unit,facility management included, is immune from this centralizing force.The roles in a Infrastructure Management includes the following•PCs and all other computing devices (e.g., laptops, palm tops)•Communications and telecommunications protocols and vendors•Vendors and other types of corporate-wide data•Internal and external Web technology including intranets and extranets•Benchmarking and financial metrics for cost-benefit analyses•Various aspects of mission-critical work processes such as procurement andfinancial managementIT infrastructure is the backbone of a global enterprise, and the biggestchallenge is to align IT with business goals. The four key points of ITInfrastructure are –•Availability•Reliability•Manageability•ScalabilityThese are often referred as ARMS of the IT Infrastructure.Today a reliable IT infrastructure can prove to be a differentiator for anyenterprise.IT infrastructure is the backbone of a global enterprise, and the biggestchallenge is to align IT with business goals. The four key points of ITInfrastructure are – Availability, Reliability, Manageability and Scalability, theARMS of the IT Infrastructure. Today a reliable IT infrastructure can prove to bea differentiator for any enterprise. The move from legacy client-serverapplications to GUI intensive multi-tier applications has made the management ofIT infrastructure more complex than anticipated. Today infrastructure comprisesnetworks, systems, task specific appliances, storage devices, printers, mobiledevices and much more.A structured approach to solving issues and problem has been defined by the set ofbest practices in ITIL (IT Infrastructure Library). This has given a new dimensionto IT Service Management, which breaks away from traditional infrastructuremanagement and brings it under the scope of Service Support and Service Delivery.IT Service Management helps in aligning business with IT, with built-in customerfocusInfrastructure Management provides the following•Helpdesk - Call logging & resolution•Server Management - Server administration & monitoring•Storage Management - Storage allocation, administration & monitoring•Network Management - Monitoring, administering and diagnostics of thenetwork and its components Services•Desktop Imaging Services - Desktop build and support services for end usercomputing•Email management – Mail-box administration and user management•Database Management - Database administration, performance management,tuning & optimization•Security Management - Continuous monitoring and reporting pertaining tointrusion detection, manage security services and security eventsFor an organization's information technology, infrastructure management (IM) isthe management of essential operation components, such as policies, processes,
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