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SHEEN Sharing Review Report. Final Public Draft

SHEEN Sharing Review Report. Final Public Draft

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Published by Sarah Currier
The SHEEN Sharing Project aims to support the Employability Co-ordinators’ Network as a community of practice, with a particular focus on utilizing online tools to communicate about, share, and recommend resources of relevance to their employability work. The project will also support discovery and dissemination of relevant employability resources for stakeholders outwith the ECN, e.g. academics, staff developers, student support departments, funding bodies, national services, etc. Outputs and findings will benefit the wider education community, and the FE and HE funding bodies across the UK, by contributing to sector knowledge and understanding of resource sharing and community support using current Web technologies.
In preparing for the major work of the project, Workpackage 4: Trials of Web 2.0 Tools, the project consultant reviewed literature about, and current practice with, the use of Web 2.0 for the purposes of resource sharing and community of practice support in higher education. The intention of this review was to inform the SHEEN Sharing project as to the best way to proceed with helping the ECN. The short timeframe and small project team precluded an exhaustive literature review, and it was not intended to be overly formal or theoretical, but rather to offer the project an overview of the current landscape, and key tips, tricks, and pitfalls to avoid.
This work, Workpackage 2: Web 2.0 Review, was carried out in the first three months of the project from January to March 2009, in parallel with Workpackage 3: Requirements Gathering; both fed into each other during this period. This document represents the results of the review; see also the document SHEEN Sharing Benchmarking and Requirements Report.
The SHEEN Sharing Project aims to support the Employability Co-ordinators’ Network as a community of practice, with a particular focus on utilizing online tools to communicate about, share, and recommend resources of relevance to their employability work. The project will also support discovery and dissemination of relevant employability resources for stakeholders outwith the ECN, e.g. academics, staff developers, student support departments, funding bodies, national services, etc. Outputs and findings will benefit the wider education community, and the FE and HE funding bodies across the UK, by contributing to sector knowledge and understanding of resource sharing and community support using current Web technologies.
In preparing for the major work of the project, Workpackage 4: Trials of Web 2.0 Tools, the project consultant reviewed literature about, and current practice with, the use of Web 2.0 for the purposes of resource sharing and community of practice support in higher education. The intention of this review was to inform the SHEEN Sharing project as to the best way to proceed with helping the ECN. The short timeframe and small project team precluded an exhaustive literature review, and it was not intended to be overly formal or theoretical, but rather to offer the project an overview of the current landscape, and key tips, tricks, and pitfalls to avoid.
This work, Workpackage 2: Web 2.0 Review, was carried out in the first three months of the project from January to March 2009, in parallel with Workpackage 3: Requirements Gathering; both fed into each other during this period. This document represents the results of the review; see also the document SHEEN Sharing Benchmarking and Requirements Report.

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Published by: Sarah Currier on Jun 18, 2009
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SHEEN Sharing Review. Final Public Draft (17 June 2009)By Sarah Currier, SHEEN Sharing Project Consultant1© Higher Education Academy 2009
SHEEN Sharing Review
By Sarah Currier, Project Consultant0. Executive Summary: Tips, Tricks, and Pitfalls to Avoid .................................................................. 30.1 Know your community ............................................................................................................ 30.2 Engage and support your community ..................................................................................... 30.3 Technical issues ....................................................................................................................... 40.4 Potential pitfalls ...................................................................................................................... 40.5 Employability and Web 2.0 ..................................................................................................... 41. Introduction .................................................................................................................................. 52. Methods ........................................................................................................................................ 53. Web 2.0 in Higher Education ........................................................................................................ 73.1 Web 2.0 in UK HE: 2007 to 2009 ............................................................................................. 73.2 Web 2.0 in Higher Education Today ........................................................................................ 83.2.1 Digital Natives, Digital Immigrants? ................................................................................. 93.2.2 Employability and Web 2.0 ............................................................................................ 104. Web 2.0 for Communities of Practice and Resource Sharing ...................................................... 114.3.1 Models of Communities ................................................................................................. 114.3.1.1 PROWE and Information Ecologies ......................................................................... 114.3.1.2 CD-LOR and Communities ....................................................................................... 134.3.2 Personal Resource Management Strategies ................................................................... 154.3.3 Successful Web 2.0 Communities .................................................................................. 155. Some Specific Technologies ........................................................................................................ 165.1 Newsfeeds............................................................................................................................. 175.2 Blogging ................................................................................................................................ 175.3 Social bookmarking ............................................................................................................... 175.4 Creating a dissemination point for resources ....................................................................... 175.5 Microblogging: Twitter .......................................................................................................... 185.6 What about wikis and e-portfolios? ...................................................................................... 18References ...................................................................................................................................... 19Appendices ..................................................................................................................................... 21Appendix 1: Interview with Richard Hall, De Montfort University Learning Exchanges .............. 21
 
SHEEN Sharing Review. Final Public Draft (17 June 2009)By Sarah Currier, SHEEN Sharing Project Consultant3© Higher Education Academy 2009
0. Executive Summary: Tips, Tricks, and Pitfalls to Avoid
Drawn from the various reports, and more crucially from the interviews recorded in the
 Appendices
,these tips and tricks are the key purpose of this review:
0.1 Know your community
 
Their makeup, professional background, how diverse they are;
 
 
Their technical expertise and confidence levels;
 
 
Their enthusiasm for the project’s remit;
 
 
Look at their personal resource management strategies (so you can fit in with these);
 
 
What their local drivers, barriers, pressures and policies are that affect the project’s remit.
 
0.2 Engage and support your community
 
Be aware of individual visibility and ensure equitable opportunities for participation;
 
You need champions and mentors who are embedded in the community;
 
Champions / mentors need to model good practice;
 
Engage the most keen to mentor and teach those who have less time but are interested:
that’s how communities
of practice work;
 
Use the kind of tools you’re going to be encouraging for project management functions;
 
 
Offer lunch for meetings
 –
gets folk along;
 
People engage best when they are told stories by their peers (not talked at by experts);
 
Focus on what will make their lives easier, enhance their work, save time and be fun;
 
Find out what their problems are and go down the route of solutions;
 
Look for common tasks that they want to carry out and build activities on those;
 
Use a team-based approach to embed tools, give support (engage line managers);
 
Engage with strategic planning, academic quality, data management needs (these can bemanagement drivers for support);
 
Use champions to mentor on a particular task using a particular tool;
 
Enable them to see from each other one thing that might work or transform practice;
 
Get student volunteers to help with mentoring, ideas- can involve elected student reps withexperience in this;
 
Agree collaboratively for everyone to do something every day or once a week etc.;
 
Hold regular Webinar/Web conferencing meetings:
o
 
These are Web 2.0-
good “gee whiz” factor, but easy to use, non
-threatening;
o
 
Allow people to communicate and take part from geographical distance, from home,etc. at convenient times;
o
 
They can *see* each other: important for establishing relationships;
o
 
Choose a tool where they can begin to establish a profile online (good introductionto issues around this);
o
 
Record meeting outcomes for others to refer back to, play back, later;
o
 
Relatively low access costs, choose a tool that just works out of the can;
o
 
Have a regular schedule planned ahead of time so they can drop in and out.
 
Abbitt (2009) found people use social bookmarking tool around the time of deadline forcourse requirements
 –
may be an idea to initially provide structure and deadlines.

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