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Business Writing Skill_BBC

Business Writing Skill_BBC

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Published by nunababy

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Published by: nunababy on Jun 19, 2009
Copyright:Attribution Non-commercial


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In this lesson you think about the different types of business correspondence and what makes them different in terms of structureand use. You see that there is now a modern style of writing suitable for today's business people.The lesson also allows you to develop some of your existing knowledge of writing business letters.How many different kinds of business correspondence can you think of? Make a list. Here are a couple of ideas to start with:• letter • notes / post-it notesCompare your list with the feedback sheet.Which of the different kinds of business correspondence from the last activity would you choose for the following? The first one hasbeen done for you.
Applying for a job
letter / e-mail attachment 
Booking a conference room at a hotel3.
Telling colleagues to attend a meeting4.
Ordering stationery5.
Telling colleagues about a new member of staff 6.
Complaining about a delivery service7.
Thanking a customer 8.
Sending out a meeting agenda9.
Apologising to an important business contact
Do you receive different types of business correspondence? If the answer is 'yes' then try and keep some copies.There is not always one correct way of writing a business letter so these can be useful to compare with theexamples given during this course.
How you set out your letter is important. This is a layout of a letter but the different parts of the letter have been replaced withboxes. You have to decide what should go in each box. Choose from the list below. One has been done for you as an example.
Choose fromthis list:
 opening sentence (reason for writing)greeting / salutation (Dear...)datesignaturereceiver's name and addresssender's namecompany logol look forward...main body of textsender's titleindication of an attachmentsubject headingYours ...closing sentence (request for action)
The layout above is known as the block style layout and is now internationally accepted for business letters. The receiver's addressis usually top left hand corner, especially if envelopes with 'windows' are being used. How the individual components are written isnow looked at in more detail.Now decide whether the following statements are true or false when writing a business letter. Look at the example letter in thefeedback from the previous activity if you need some help with this activity.
True / False?
1. It is normal to write Mr John Tan in the first line of the receiver’s address, and underneath towrite Dear Mr Tan without the initial.
2. The subject heading usually comes after Dear Mr Tan.
3. In a modern business letters Dear Mrs Lee and Yours sincerely are followed by a comma.
4. Even if you know the person’s name, you don’t have to use it, you can still use Dear Sir/Madam.
5. You should not use abbreviations in letters and emails.
6. Short, simple sentences are better than long complex ones.
7. Memos have a different structure to letters.
8. Bullets and numbers can’t be used in letters, as they’re too informal.
is used when you are sending something in addition to the letter e.g. a cheque.
10. In modern business documents punctuation is not used in the receiver’s address.
11. You should always, when possible, copy someone else’s letter or memo. It will save youtime!

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