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Crm Presentationbhupendra Pratap Singh i m r t b School Lucknow
FIRST DESERVE THEN DESIRE
From BHUPENDRA SINGH
Customer RelationshipManagement
What is CRM?
It is process or methodology used to learnmore about
customers' needs andbehaviors
in order to develop
stronger relationships
with them.
set of
methodologies, software
, and usually
Internet
capabilities that help an enterprisemanage customer relationships in anorganized way.
Components of CRM
of 00
Customer Relationship Management
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