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Industry Overview: BPO

Industry Overview: BPO

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Published by Tariq Hayat
Industry Overview: BPO
Industry Overview: BPO

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Published by: Tariq Hayat on Jun 20, 2009
Copyright:Attribution Non-commercial


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Prepared by Shumaila & ShafaqEnsign Communiqué
Industry Overview
Prepared by Shumaila & ShafaqEnsign Communiqué
What is a Call/Contact center?
A Call/Contact center is a sophisticated voice,web & data processing operations hub thatprovides a full range of high-volume abovementioned services in various functions,industries, sectors & businesses.Call center consist of complextelecommunication infrastructures, computersupports and human resources organized toeffectively and efficiently manage theservices offered.
Prepared by Shumaila & ShafaqEnsign Communiqué
Overall a Call/Contact center is a centralinformation point which is used to gather dataabout the relationship between companies,product and customers.Customer Relationship Management (CRM)Customer Information Systems (CIS)

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