Leading Partnerships with Patients & Families

Presented by: Sue Collier, MSN, RN, FABC Performance Improvement Specialist Patient-Family Engagement Perinatal Quality Collaborative of NC Learning Session 1 September 4, 2013

Leading Partnerships with Patients & Families

Objectives: 1. Discuss the elements of partnerships and how these apply to patients and families 2. Discuss the role of leaders in patient-family engagement 3. Identify personal goals for leading the work

Elements of Partnerships
Attitudes and beliefs (personal, unit, system) Behaviors (actions, words) Enablers and barriers (why we do it and why we dont)

Attitudes Checklist: Partnering with Patients and Families

The Foundation for Patient-Family Engagement: Patient-Family Centered Care (PFCC)

Dignity and Respect listen and honor choices Information Sharing communicate and share accurate, unbiased and timely knowledge with patients and families at all levels Participation encourage shared decision making in all planning, delivery, and evaluation of health care services and programs Collaboration partners in all aspects of care at all levels

CEO Webinar Patient-Family Engagement Pledge 08.15.13

Levels of Patient Engagement and Selected Best Practices

Individual (skills & knowledge)
Adhering to mutually agreed upon treatment plan Active participation

Healthcare Team (shared understanding)

Bedside shift report Teach-back Access to medical records and decision aids

Organization (integrate perspectives)

Patient-family advisors on the teams Family presence (open visitation)

Community (population health)

Health education and literacy programs Local, state, and national policy changes
CEO Webinar Patient-Family Engagement Pledge 08.15.13

Effective Partnerships
Champion Shared outcomes Agreement on type of engagement

Networking Coordination Cooperation Collaboration

Recruit & Expect Evaluate

CEO Webinar Patient-Family Engagement Pledge 08.15.13

The Role of Leaders in PFE

Start with yourself (words, actions, expectations) Sustain relentless focus on outcomes (every patient, every place, every time) Prioritize and plan Practice transparency (performance data and open communication) Support champions, celebrate successes Deliver on the broad aims
CEO Webinar Patient-Family Engagement Pledge 08.15.13

Innovation Adoption Curve

Executing best practices requires discipline, time, and will Spreading best practices requires discipline, time and will

Sustaining best practices requires leadership

CEO Webinar Patient-Family Engagement Pledge 08.15.13

Benefits of Engaging Patients & Families

Identify errors, problems and mistakes others may miss Have the ultimate concern for potential harm Help assure the team is able to provide safe care Ask questions, seek solutions, and help caregivers remain alert and prevent harm Teach us how systems really work Help hospitals be more patient-family centered Common language with care providers Return on investment: relationships, time, money Shared decision making creates better outcomes Other benefits:

The Bottom Line

Patient and Family Engagement is a personal commitment that has the impact to change the world (your world, your unit, your hospital, your community)

For more information contact Sue Collier, MSN, RN, FABC Performance Improvement Specialist Patient-Family Engagement scollier@ncha.org 919.677.4157

Leading Partnerships with Patients & Families

Presented by: Sue Collier, MSN, RN, FABC Performance Improvement Specialist Patient-Family Engagement Perinatal Quality Collaborative of NC Learning Session 1 September 4, 2013