Norton AntiVirusNorton ConfidentialNorton Internet SecurityNorton Personal FirewallNorton SystemWorksIf you need to install two or more of these products from different productrelease years, you should install them in chronological order. For example,you should first install Norton SystemWorks 2008, and then install Norton InternetSecurity 2009.--------------------------------------------------------------------------------Saving an MSI log file to troubleshoot installation and uninstallation issues--------------------------------------------------------------------------------If Norton SystemWorks fails to install, Symantec recommends that you save theNorton SystemWorks log file that is generated during the installation of NortonSystemWorks. This will help the Symantec Support Team resolve your issue faster.After you uninstall Norton SystemWorks, there should be two Norton SystemWorkslog files. The installation log file should show an earlier date and time and asmaller KB size. The uninstallation log file should show a later date and timeand a larger KB size.To locate these log files1. On the Windows taskbar, click Start > Run.2. Type the following command: %temp%3. Click OK.4. In the Windows temporary folder, find a file that is named as follows:Norton SystemWorks (Date) (Time).log--------------------------------------------------------------------------------Adding or removing any feature of Norton SystemWorks--------------------------------------------------------------------------------1. On the Windows taskbar, click Start > Control Panel > Programs and Features.2. Click Norton SystemWorks (Symantec Corporation).3. Click Change.4. In the Set-up box, click Modify.5. Check or uncheck any features to add or remove the features, respectively,and then click Next.6. Click Finish.--------------------------------------------------------------------------------Restoring your disk drive from the boot menu--------------------------------------------------------------------------------If you use Norton AntiVirus, click LiveUpdate and make sure that your antivirussoftware is up to date. If you use other antivirus protection, see theinstructionsthat came with that program.
Leave a Comment