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Enterprise ContentManagementSoftware AGuide to Evaluating
 
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Table of Contents
Introduction3 Section I — An overviewof enterprise contentmanagement4
Documentmanagement5Web contentmanagement6Digitalassetmanagement7Compliance9Collaboration10Documentimaging11Electronicdiscovery12Reportmanagement13Message archiving14
 Section II The pillarsof enterprise contentmanagement15
Architecture16Scalability18Standardssupport19Usability20Globalization21Securityand accesscontrol22Libraryservices24Businessprocessmanagement25Unlimited contenttypes26XMLand multi-channeldelivery27Contentintelligence28Enterprise application integrations30Enterprise contentintegration31Contentcapture32Contenttransformation33Recordsmanagement34Archive services36Developmentenvironment36Supportand marketpresence38
 Summary39
 
3
Introduction
 Aswith anyenterprise software purchase, purchasing enterprise contentmanagement(ECM)software representsa major commitmentofresources—time, money, and staff. Thisguide hasbeen created to help you make an informed purchase decision.The guide consistsoftwo major sections:
Section I — An overview ofenterprise contentmanagement
Providesthe definitionsofenterprise contentmanagementand itscomponents—documentmanagement, web contentmanagement, digitalassetmanagement, compliance, collaboration,documentimaging, electronicdiscovery, and reportmanagement. Read thissection to getanunderstanding ofwhatyou can do with ECM.
Section II — The pillarsofenterprise contentmanagement
Discussesthe capabilitiesthatprovide the foundation-or pillars-ofan ECM solution. Read thissection to find help assessing your own ECM requirementsand a frameworkfor evaluating thestrengthsand weaknessesofcompeting solutions. Thissection also includesinformationexplaining how EMCDocumentum productsaddresseach ofthe pillarsofcontentmanagementto meetthe challengesofECM.When reading through thisguide, itishelpfulto keep the following in mind. Immediatebusinessneedsoften drive the acquisition ofenterprise software. However, when evaluating ECM solutions, remember thattoday'spurchase should notonlysolve today'sproblems, butalso those oftomorrow.
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