Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Download
Standard view
Full view
of .
Save to My Library
Look up keyword
Like this
0Activity
0 of .
Results for:
No results containing your search query
P. 1
SatiEmployee Performance

SatiEmployee Performance

Ratings: (0)|Views: 0 |Likes:
Published by Chika Albert

More info:

Published by: Chika Albert on Sep 09, 2013
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as DOC, PDF, TXT or read online from Scribd
See more
See less

09/09/2013

pdf

text

original

 
1
CHAPTER ONE1.0INTRODUCTION
Statistics serves as a great measure in determining theaverage performance of every business organization.With the help of statistical models applied, number of goods/services produced is measured to assess theirprofitability ratio, productivity and the growth of abusiness. Statistical models are used both at the micro(small scale business) and macro (public enterprises,private limited liability companies, etc) businessenterprise level. The statistical models are primarilyapplication of readily formulated statistical formuladesigned for solving problem systems and relatingcorrelative patterns for solution and decision theoryderivation. Statistical models help to forecast and predictevents in the business economy environment.Service Delivery is measured based on the following; Tangibility physical facilities, equipment, and appearanceof employees.Reliability – ability to perform the required servicedependably and accurately.
 
2
Responsiveness – willingness to help customers andprovide prompt service.Assurance – knowledge and courtesy of employees andtheir ability toinspire trust and confidence.Empathy – caring and individual attention provided by thestaff.On the other hand, the concept of satisfaction is moreinclusive than the concept of quality service. Customersatisfaction is influenced by five variables, namely:service quality, product quality, price, situation andpersonality.Statistics refer to the collection, arrangement andrepresentation of numerical (mathematical) data. Thisdata can be the result of data analysis from various fields.Almost each and every area of business and industryuses statistical reporting to understanding business datafor decision making purposes. The organization of datainto a common format provides a benchmark forhistorical performance and future benchmarking. Thestandardization of data also serves as a common point of 
 
3
reference so that interested parties can deducemeaningful relationships from the data.Statistics provide the necessary data in a meaningful wayto support strategic decision making. Without the use of statistics, businesses could not calculate returns oninvestment and business decision making would becomea hit and miss affair. Industry and business in generaleach have different data and information requirements.Business statistics can literally be formulated and shapedaccording to individual requirements. Ultimately, the datamust be designed to provide meaningful and usefulresults. This assists companies and individuals to makemore informed decision that affect business outcomesand provide a way for ongoing performancemeasurement. For business decision making, it is veryimportant to understand the composition and breakdownof business activity. For this, industry statistics providedata in a meaningful format. Industry statistics defineeach and every aspect of a particular industry and assistbusiness operators to extract and manipulate data toassist strategic decision making.

You're Reading a Free Preview

Download
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->