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1INTRODUCTION: Balanced Scorecard42NEED FOR THE BALANCED SCORECARD634 MAJOR PERSPECTIVES OF A BSC94The Four Perspectives: Cause and Effectrelationship125BUILDING AND IMPLEMENTING THE SYSTEM USINGA BALANCED SCORECARD176THE BSC MODEL207FEATURES OF A GOOD BSC238ADVANTAGES OF BSC249DISADVANTAGES OF BSC2510UTILISING THE BALANCED SCORECARD AS ASTRATEGIC MANAGEMENT TOOL2611CONCLUSION2912REFERENCES30
INTRODUCTION: Balanced Scorecard
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