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ITIL Series

ITIL Series

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Published by jquest25

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Published by: jquest25 on Jun 24, 2009
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06/03/2011

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Hello -This is the first in a series of communications to help us all become ITIL Foundations certified.Please let me know if you would like to be removed from the mailing list.This initial email will cover the basics of ITIL Foundations Certification and conclude with an ITILquestion that will help us prepare for the ITIL Foundations Certification examination. The next email willanswer the question with some discussion and pose the next question.What is ITIL?ITIL is Information Technology Infrastructure Library. It is comprised of 7 books that describe best practices for IT infrastructure management. It has its beginnings around 1986. The first books were published in 1989.This is not an IBM owned or controlled library.Why is ITIL certification important?We live in a credentialed society. Certification is a credential. Many customers, especially in Europe andSouth America, expect certification in many areas among the people with whom they conduct business.What does it mean to be ITIL Foundations Certified?A person who is ITIL Foundations certified is a person who has passed the 40 question multiple choiceITIL Foundations certification examination with a minimum of 26 correct answers. As with ITIL itself, thetest is not owned or administered by IBM.How do I prepare for the ITIL Foundations certification examination?Seehttp://w3-03.ibm.com/software/tivoli/home.nsf/salestools/area1$Tivoli+Support+and+Services$Roadmap+for+Skills+Development+-+ITILfor "Roadmap for Foundational Skills Development - IT Infrastructure Library ITIL"This site (as of 07/18/05) will show these options (summarized below):Path 1. Course SM2i0.Path 2. TTEC:GO ITIL Overview of Tivoli PRISM, TTEC:GO ITIL 5 Services Delivery ProcessPath 3. Six on-line courses with practice examinations1.ITIL: The Service Desk and Incident Management (CUST0181), 3.5 hours2.ITIL: Configuration and Release Management (CUST0182), 3.0 hours3.ITIL: Service Level and Capacity Management (CUST0183), 2.5 hours4.ITIL: Problem and Change Management (CUST0184), 2.5 hours5.ITIL: Continuity and Availability Management (CUST0185), 2.5 hours6.ITIL: Financial and Security Management (CUST0186), 2.0 hoursThere are some traditional classroom courses from a non-IBM vendor that conclude with the examination.These normally need to be scheduled and may cost green dollars. There are also some TEC sessions thatone may attend. Mike Rock (IBM) has taught a course for IBM people.
 
********************************************************************************************Update 08/19/05:The ITIL DVL course code has been changed from SM2i0 to SM2i1.It is available.The URLhttp://w3-03.ibm.com/software/tivoli/home.nsf/salestools/area1$Tivoli+Support+and+Services$Roadmap+for+Skills+Development+-+ITILhas not been updated.SM2i0.********************************************************************************************Update 09/01/05:This web site has a compilation of the "ITIL Questions of the Day" through 09/01/05 plus other interestingITIL course and certification information:http://w3-03.ibm.com/software/tivoli/home.nsf/swgsites/area1$Tivoli+Support+and+Services********************************************************************************************How do I sign up for the ITIL Foundations certification examination? New information as of 08/22/05:ITIL Foundations certification examination - At this time one could pursue taking the examination at a localPrometrics test center (they may be affiliated with Sylvan). I will let you know of any further developmentsin this area.Old information:One may sign up from this link:http://w3-03.ibm.com/software/tivoli/home.nsf/salestools/area1$Tivoli+Support+and+Services$Roadmap+for+Skills+Development+-+ITILand take the examination on-line. One can also travel to an examination site and take the examination atthat site.There can be 5 business days from the request for the on-line examination to receiving the sign-on id, password, and URL. You will also need to find a proctor (usually a manager who is not your manager andone who is not ITIL certified).Plan ahead.What is the best way to prepare for the ITIL Foundations certification examination?
 
One of the best ways to prepare is to take the Mike Rock course (see Path 1 above for the on-line version)in a classroom with the test immediately following the course. This course is not a formally scheduledcourse and may not be offered in the near future.If you do not take a traditional class then having an ITIL Foundations certified tutor to help you review thematerial and quiz you on the concepts is essential for maximizing the probability of passing theexamination.I will be happy to be a tutor. Please contact me if you would like assistance. My recommendation: if you donot attend a traditional class then take the Mike Rock on-line course Course SM2i1 and find a tutor toreview the materialTop three ways of almost guaranteeing you will not pass the ITIL Foundations certification examination:3. Path 3 in the roadmap looks good. 18 hours of on-line instruction should do the trick. I will take thecourse and then the examination without any tutoring (one person who took this path failed the examination but then had a very high score after taking the Mike Rock classroom course). This is a good ITIL course butshould not be the sole means, even with a tutor, of preparing for the examination.2. I have been in product support for years. I will just read the ITIL books and take the examination.1. I will take the examination cold without any preparation. It is only terminology. How hard can this be?ITIL Question of the Day:ITIL is comprised of 7 books. Which of the following books is NOT part of ITIL Foundations?a. Service Support b. Service Deliveryc. Securityd. Planning to Implement Service ManagementThe answer and the next question will be in the next ITIL communication.Thanks.==========================================================================================Yesterday's question (07/18/05):ITIL is comprised of 7 books. Which of the following books is NOT part of ITIL Foundations?a. Service Support b. Service Deliveryc. Securityd. Planning to Implement Service ManagementThe answer is "d. Planning to Implement Service Management". This is a good example of a situation inwhich logical thought without the ITIL detailed information will not work. One might think a planning book for implementation of service management is part of the ITIL Foundations but it is not.Today's question:IT management is all about

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