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English for Making Reservations
Survival English
Hello everyone! My name is ________. Im from ________.

I currently live in ________. I am a ________. I enjoy studying ________. I joined Open English ________ago. I (have / dont have) a credit card.
Beginner: Warm-up
Name some places that accept reservations.
___________ usually accept reservations.
Beginner: Vocabulary
ask credit card first name last name
pet-friendly
price
date
time
phone number
cancel
Beginner: Matching
Match the listed words to the images
A.
B.
C.
D.
E.
phone number
price
first name
credit card
petfriendly
Beginner: Vocabulary Practice

Fill in the blanks with the correct vocabulary words
last name
ask You use a calendar to confirm a ________.
His first name is Bob and his _____________ is Smith.

The check-out ________ is 1:00 PM. You can _________ a reservation when you no longer want it. When you dont understand something, you can always _______.
date
time
cancel
Beginner: Discussion
Complete the following sentences according to your opinion
The last time I made a reservation was A. this year. B. last year. C. a long time ago. D. Ive never made a reservation.
I feel when I need to give out my personal information by phone. A. comfortable B. uncomfortable I make a reservation before going to a restaurant. A. always B. sometimes C. never
Beginner Question & Picture Matching
A.
B.
C.
D.
E.
1. Who are you talking to?
2. Whats your credit card number? 3. What day will you arrive?
4. What time is your appointment? 5. How much does it cost?
Picture Fill-in-the-Blank
Choose the correct verb and conjugate as needed
talk
look for
give out
dial
write down
1. Sorry! I think I __________ the wrong number. 2. He needs to __________ to someone about his reservation. 3. She doesnt like to __________ personal information over the phone. 4. Hold on a moment because I want to__________ this information. 5. Please give me a second. I need to __________ my credit card.
Beginner: Creating Sentences

Create a sentence by using a subject, a verb and a complement
I You
spell
on hold back
We
He She
be
call
your first name

an email
on the phone
the next day a confirmation your last name
They
Sam receive
Beginner: Choose One

Read the sentence with the correct answer
1. Yesterday she (makes / made) the reservation for next week.
2. We (doesnt / dont) have the hotels telephone number.
3. He made a reservation at (the / a) fanciest restaurant in the city.
4. I (was telling / told) them last week to cancel our reservation.
5. The lady I (spoke / speak) with was very friendly.
Beginner: Match the Answer

Match each question to the correct answer
1. Whats the name on the card?
__ Its for Monday at 5 oclock.
2. Is the hotel pet-friendly?
__ Your total comes to $450.
3. How much is my total?
__ Its William H. Barkley.
4. When is this reservation for?
__ It doesnt matter to me. Any room will do.
5. Do you want a smoking or non-smoking room?
__ Yes, it is. You can bring your dog.
Beginner: Lets Talk!

Tom: Thanks for calling Altitude Airlines. How can I help you? Jay: Id like to buy a one-way ticket from Miami to Dallas for June 16th.
Tom: Okay. We have a flight that leaves at 11 a.m. The ticket costs $500. Is that okay?
Jay: Sure, thats fine.
Tom: Great! Can I please have your name and credit card number? Jay: Yes, my name is Jay Smith and my card number is 4323-3344-9944-8763.
Tom: Okay, Mr. Smith. Your card has been charged. Your confirmation number is 313582. Jay: Thank you for your help. Have a nice day!
Beginner: Lets Talk! Follow-up

Answer the following questions about the previous passage
What is the name of the airline? A. Awesome Airlines B. Altitude Airlines C. Awful Airlines
How much does Jays ticket cost? A. $500 B. $300 C. $600 What is Jays last name? A. Jones B. Simon C. Smith
Whats Missing?
Complete each sentence with a word from the list in expire over expiration is on put am puts under
1. I _________calling to make a reservation.
2. What name is the reservation listed _________ ?
3. Can I ________ you on hold for a minute?
4. Im sorry, but your reservation is not ________ our system.
5. What is the________ date on your credit card?

Beginner: Q & A Formation

Complete the question using the underlined words as hints, then choose the correct option to complete the sentence
_____ are you staying?
1. We ____ at the Hilton. a. stays b. is staying c. are staying
_____ will make the reservation on Friday?
2. Erin ____ the reservation on Friday. a. will make b. was making c. makes
_____ you have?
3. I ____ a credit card, so I cant make the reservation.

a. doesnt have b. am not having c. dont have
Beginner: Categories
Match each word to its corresponding category
Words associated with hotels
Words associated with flights
Words associated with restaurants
room
arrival
table
TV
menu
credit card
airport
waitress
Beginner: Pronunciation Pairs

Listen to the difference between each pair of words and practice pronouncing each pair
name last pet game fast vet
time
date
lime
fate
Beginner: Who Said It?

Match each sentence to its appropriate picture
A. B. C.
Im at the airport with my daughter. Were looking at the reservation book.
Im on the phone.
We have two suitcases with us.
Im sitting in my hotel room.
Beginner: Related Lessons

Ask a Teacher 8:00 am to 12:00 am
Community Conversation Classrooms 3:30 pm to 11:30 pm
Live Sessions 3 times a week! Now open 24/7!

Dates and Time Vocabulary (#0053) Verbs for Dates and Time (#0055) Dates and Time Quiz (#0056)
Numbers Vocabulary (#0061)

Asking Questions: Who & What (#0093) Do you want me to spell it? (#0388)
Intermediate Lesson Content
Intermediate Lesson Content
Intermediate: Warm-up
Name some information that you have to provide when making a reservation
Intermediate: Vocabulary
car rental
theater
hotel
flight
ticket
dining
rates aisle/window seat meals check-in
Intermediate: Matching
A.
B.
C.
D.
E.
ticket
window seat
dining
hotel
check-in
Intermediate: Vocabulary Practice

Use the words below to create your own sentences Ex: You can reserve a hotel room by phone.
hotel
theater
car rental
flight
ticket
dining rates aisle/window seat meals check-in
Intermediate: Synonyms & Antonyms

Match the synonym & antonym to each listed word Synonym present approve Word vacant prepare Antonym inhabited uphold
accountable
get ready call off
submit
cancel accept
blameless
decline neglect
unoccupied
responsible
withdraw
Intermediate: General Discussion

When was the last time you made a reservation? What kind of reservation was it? Imagine youre going to make a flight reservation. What kind of information should you be prepared to give the booking agent?
Intermediate: Lets Talk

Agent: Thanks for calling the Happy Hotel. My name is Sally. How can I help you? Tom: Hi, Sally. My name is Tom Johnson. Im calling because Id like to reserve a room for this Friday.
Agent: Okay, sir. What kind of room would you like to book? We have singles, doubles, and suites. Also, would you like smoking or non-smoking?
Tom: Id like to book a single, non-smoking room, please. I will be staying for three nights.
Agent: Okay, sir. A single, non-smoking room for three nights comes to $198. May I please have your credit card number? Tom: Yes. Please give me a moment to get it out of my wallet. Okay, its 235-5678-9472-1093.
Agent: Mr. Johnson, you are all set to go. Well see you on Friday. Have a great day! Tom: Thank you, Sally. You have been very helpful. I hope you have a great day too!
Intermediate: Lets Talk! Follow-up

What kind of room did Tom reserve at the Happy Hotel?
What does his three-night stay at the hotel come to?

What kind of rooms does the hotel offer?
Intermediate: Q & A
Match each question to the correct answer
1. Can you spell your last name?
__ Ill be staying for a week.
2. Would you like to add travel insurance for an extra $20?
__ Absolutely! Its available from 6 am to 11 pm every day.
3. How many days will you be staying with us?
__ Yes, its J-O-H-N-S-O-N.
4. Do you have room service?
__ No, that will happen when you check-in to the hotel.
5. Will my card be charged now?
__ Maybe. Can you tell me what it covers?
Intermediate: Story Sequence

Put the sentences in the correct order to form a short story
_ Grace called the airline and gave them her information. _ Grace visited her sister and had a wonderful time. _ Grace wanted to visit her sister in Texas. _ Grace paid for the ticket with her credit card. _ Grace decided to book her ticket by phone.
Intermediate: Expressions & Phrases

Match the idiom to its meaning
1) Do you want a drink? Be my guest.

2) Its Susans birthday. Shes the guest of honor. 3) A house is a big ticketitem.
a) the person for whom a party, celebration, or ceremony is given b) someone who regularly pays anothers expenses c) please do whatever you like d) something that is very popular and attractive at the moment
4) Sean doesnt have a job. His parents have always been his meal ticket.
5) I love your shoes! That style is a hot ticket right now.
e) something that represents a large investment of money
Intermediate: Error Correction

Choose the correct answer
1. Jan doesnt feel comfortable to give out his credit card number. A. give B. giving C. for give
2. Yesterday the agent say that we can cancel our reservation anytime. A. told B. saying C. said 3. Johann make the reservation a week ago. A. made B. maked C. has been making
Intermediate: Lets Talk Pictures!

What do you think about staying in a hotel like this?
Intermediate: Related Lessons

Live Sessions 3 times a week! Now open 24/7!

Rules and Basic Use of Modals (#0110) Means of Transportation Vocabulary (#0081) At the Video Rental (#0328)
Asking Questions: When & Where (#0094)

Pronunciation: The /r/ (#0276) Pronunciation: The /v/ (#0272)
Advanced Lesson Content
Advanced: Warm-up
Name some situations in which a person might need to make a reservation
Advanced: Someone Once Said

I get speeding ticket like everybody else. If the restaurant is full, Im waiting in line like everybody else.
Mikhail Baryshnikov
Advanced: Vocabulary
suite
itinerary
availability
cancellation
campsite all-inclusive luggage insurance connections pet daycare
Advanced: Matching
A.
B.
C.
D.
E.
pet daycare
suite
luggage
itinerary
campsite
Advanced: Vocabulary Practice

Use the words below to create your own sentences suite itinerary availability cancellation campsite all-inclusive luggage insurance Ex: A hotel suite has more than one room.
connections
pet daycare
Advanced: Synonyms & Antonyms

Match the synonym & antonym to each listed word Synonym delight improve Word fee please Antonym outdated late
indulgent
charge fashionable
luxurious
upgrade chic
low-class
annoy discount
prompt
timely
downgrade
Advanced: Sentence Rewording

Read each sentence and replace the word with a synonym or antonym
1. My husband made a reservation at the bestrestaurant in Chicago.
S
2. Lyle reserved a room at a cheap motel.

S
3. The woman that I spoke to was really friendly.

A
Advanced: General Discussion

Imagine you are going to make a hotel reservation for a week-long vacation. What kind of hotel would you book? What amenities would be important to you? Some places charge a person for cancelling a reservation. In your opinion, is this right or not? Explain.
Advanced: Lets Talk

Julia: Hey, honey. Whew! What a day. Im sorry that Im a little bit late. I had to do some extra paperwork. Im starving! Lets go get something to eat. Where would you like to go?
Chris: Hello, darling. I was wondering what was keeping you. Im not sure where Id like to go. There are a few new places that just opened up, and they all look good to me. Do you have a preference?
Julia: Well, now that you mention it, I wouldnt mind going to Stacys new place. I heard the food is wonderful. The prices are supposed to be reasonable as well.
Chris: Really? I didnt even know Stacy opened up a new restaurant. Why didnt you tell me? Do you happen to know what kind of food they serve? Julia: I thought I told you about it. Perhaps it just slipped my mind. Anyway, I think they have a little bit of everything, because I know they have pasta, seafood, salads, and steaks. Its like an upscale family restaurant.
Chris: That sounds good to me because I have no idea what I want to eat. Plus, Stacys other restaurant has some of the best food in town. Okay, Ill call and make a reservation.
Advanced: Lets Talk! Follow-up

If you could go out to eat at any restaurant right now, which one would it be? Why?
When was the last time you had to make a reservation for a table at a restaurant? Was it a special occasion or not? Who did you go with?
Advanced: Error Correction

Correct the mistake 1. Hi, Id like make a reservation for two.
2. My card expire in February of 2015.
3. Marla wanted to book a room there, but it was to pricey.
4. How many money does it cost to rent a car?
5. The couple reserved a sweet at the nicest hotel in town.
Advanced: Reading Comprehension
Below is a short list of some of the hardest-to-get-into restaurants in the United States. The French Laundry restaurant, located in Manhattan, is famous for its two-month waiting list. The menu, which changes daily, is a jumble of bite-size tastings, the most modest of which involves five courses ($125) including cheese and dessert. The hardest place to get a reservation in Washington, D.C., aside from the White House, is a restaurant called the Teensy Minibar. Its especially tough to get reservations there because there are only six seats in the entire place. Reservations are taken a month in advance, and even then, you still may not get in. Pizzeria Mozza is a pizza joint located in downtown L.A. The general manager says people will do just about anything to land a table at this hopping place. Yesterday, somebody asked me if I would take a bribe. Its crazy what people will do just to get a reservation there.
Advanced: Reading Discussion
What is the main idea of this passage? The text lists three hard-to-get-into restaurants in the U.S. If you were to choose one of these restaurants to eat at, which one would it be? Why? The manager of Pizzeria Mozza says people will do almost anything to get a table at the restaurant. Why do you think people want to eat at this restaurant so bad? Do you think that its the food or the pizzerias exclusivity that makes this joint so popular?
Advanced: Expressions & Phrases

Match the idiom to its meaning
1) We cant get a table for Saturday because the restaurant is completely booked up.
2) Whats the game plan for tonight?
a) to be just the perfect thing b) All the available places are reserved.
c) a ticket (for a plane, train, bus, etc.) that allows you to go to a destination and return
3) Jessica was flying high after she found out she got the job!
4) This soup is just the ticket for a cold, winter day. 5) Purchasing round-trip tickets can often save you money.
d) to be very happy and excited e) a strategy or plan, either for work or fun
Advanced: Question Formation

Form a question based on the response
Ex: How much money would you like to deposit?
1. A standard room costs $100 per night.
2. Youll need to check-out no later than noon.

3. Im sorry. Were completely booked.
4. My card number is 24339336-4790-1509.

5. We accept Visa, MasterCard, and American Express.
Advanced: Related Lessons

Live Sessions 3 times a week!Now open 24/7!

Rules and Basic Use of Modals (#0110) Travel Phrases: airports and hotels (#0195) Learn Question Word Questions (#0226)
Learn How to Answer questions (#0230)

Practice Answering questions (#0231) Pronunciation: /l/ vs. /r/ (#0287)
Credits
Photos
ctnation.com bidairlineticket.com telluridecabins.com stoweflake.com fhr-net.co.uk sligachan.co.uk thedorchester.com mythreedogs.com http://www.jupiterimages.com/Image/royaltyFree/86535074#Header http://www.jupiterimages.com/Image/royaltyFree/98197230#Header http://www.jupiterimages.com/Image/royaltyFree/97561081#Header http://www.jupiterimages.com/Image/royaltyFree/80357097#Header http://www.jupiterimages.com/Image/royaltyFree/78267154#Header http://www.jupiterimages.com/Image/royaltyFree/78267156#Header http://www.jupiterimages.com/Image/royaltyFree/983144-005#Header http://www.jupiterimages.com/Image/royaltyFree/79948213#Header http://www.jupiterimages.com/Image/royaltyFree/79407206#Header http://www.jupiterimages.com/Image/royaltyFree/87406275#Header etsy.com http://www.jupiterimages.com/Image/royaltyFree/102662406#Header donkhuth.com personalized-printables.com superteachertools.com papilio.com http://www.jupiterimages.com/Image/royaltyFree/108349030#Header donkhuth.com http://www.jupiterimages.com/Image/royaltyFree/89370502#Header http://www.jupiterimages.com/Image/royaltyFree/79407206#Header http://www.jupiterimages.com/Image/royaltyFree/87406230#Header http://www.jupiterimages.com/Image/royaltyFree/85890239#Header petswelcome.com golocalprov.com http://www.jupiterimages.com/Image/royaltyFree/84592141#Header http://www.jupiterimages.com/Image/royaltyFree/88404011#Header http://www.jupiterimages.com/Image/royaltyFree/76803422#Header http://www.jupiterimages.com/Image/royaltyFree/stk166483rke#Header http://www.jupiterimages.com/Image/royaltyFree/78228458#Header http://hotels.online.com.sg/DB/hotelpics/singapore/Park_Hotel_Clarke_QuayFacade.jpg http://inhabitat.com/dasparkhotel-made-from-pipes/wpcontent/blogs.dir/1/files/pipehotel1.jpg http://www.jupiterimages.com/Image/royaltyFree/109726416#Header http://www.jupiterimages.com/Image/royaltyFree/97563528#Header http://www.jupiterimages.com/Image/royaltyFree/88748563#Header http://img.ehowcdn.com/article-new/ds-photo/getty/article/133/7/200288780001_XS.jpg https://www.lgfcu.org/plan/global/images/p_woman-smiling-phone.png http://www.gobankingrates.com/system/uploads/Best-Credit-Card-Rates.jpg http://meds.queensu.ca/assets/calendar.jpg http://upload.wikimedia.org/wikipedia/commons/thumb/d/d6/Wall_clock.jpg/300pxWall_clock.jpg http://insidesfrealestate.files.wordpress.com/2009/01/stack-of-100s.jpg http://www.tsadvantage.com/images/schedule%20appointment.jpg http://perfect-essays.com/PE/images/vw_howto.jpg http://shebudgets.bcmediagroup.netdna-cdn.com/wpcontent/uploads/2011/10/Woman-Looking-In-Purse.jpg http://capriciousafflatus.blogspot.com/2009/11/three-day-wait.html
Content
http://www.forbes.com/2007/11/02/reservation-restaurant-travel-forbeslifecx_pl_1102reservation.html http://thefreedictionary.com http://nymag.com/visitorsguide/eatdrink/restaurants.htm http://www.brainyquote.com/quotes/keywords/reservations.html
Disclaimer/ Descargo de responsabilidad This is the complete content for the lesson. It includes beginner, intermediate and advanced slides. The experience during each live session will vary depending on the level of the class and not all slides will be covered.
Este es el contenido completo de la leccin. Se incluye diapositivas bsicas, intermediarias, y avanzadas. La experiencia durante cada sesin en vivo variar en funcin del nivel de la clase y no todas las diapositivas sern cubiertas.

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Raise your hand Yes/No

Copyright (c) 2008-2011 Open English LLC. All rights reserved.

English for Making Reservations

Copyright (c) 2008-2011 Open English LLC. All rights reserved.

Hello everyone! My name is ________. Im from ________.

Copyright (c) 2008-2011 Open English LLC. All rights reserved.

___________ usually accept reservations.

Copyright (c) 2008-2011 Open English LLC. All rights reserved.

ask credit card first name last name

Copyright (c) 2008-2011 Open English LLC. All rights reserved.

Copyright (c) 2008-2011 Open English LLC. All rights reserved.

Beginner: Vocabulary Practice

His first name is Bob and his _____________ is Smith.

Copyright (c) 2008-2011 Open English LLC. All rights reserved.

Copyright (c) 2008-2011 Open English LLC. All rights reserved.

Beginner Question & Picture Matching

1. Who are you talking to?

Copyright (c) 2008-2011 Open English LLC. All rights reserved.

Beginner: Creating Sentences

your first name

Copyright (c) 2008-2011 Open English LLC. All rights reserved.

Beginner: Choose One

2. We (doesnt / dont) have the hotels telephone number.

3. He made a reservation at (the / a) fanciest restaurant in the city.

4. I (was telling / told) them last week to cancel our reservation.

5. The lady I (spoke / speak) with was very friendly.

Copyright (c) 2008-2011 Open English LLC. All rights reserved.

Beginner: Match the Answer

1. Whats the name on the card?

__ Its for Monday at 5 oclock.

2. Is the hotel pet-friendly?

__ Your total comes to $450.

3. How much is my total?

__ Its William H. Barkley.

4. When is this reservation for?

__ It doesnt matter to me. Any room will do.

5. Do you want a smoking or non-smoking room?

__ Yes, it is. You can bring your dog.

Copyright (c) 2008-2011 Open English LLC. All rights reserved.

Beginner: Lets Talk!

Copyright (c) 2008-2011 Open English LLC. All rights reserved.

Beginner: Lets Talk! Follow-up

Copyright (c) 2008-2011 Open English LLC. All rights reserved.

1. I _________calling to make a reservation.

2. What name is the reservation listed _________ ?

3. Can I ________ you on hold for a minute?

4. Im sorry, but your reservation is not ________ our system.

5. What is the________ date on your credit card?

Beginner: Q & A Formation

_____ are you staying?

1. We ____ at the Hilton. a. stays b. is staying c. are staying

_____ will make the reservation on Friday?

_____ you have?

3. I ____ a credit card, so I cant make the reservation.

Words associated with hotels

Words associated with flights

Words associated with restaurants

Copyright (c) 2008-2011 Open English LLC. All rights reserved.

Beginner: Pronunciation Pairs

Copyright (c) 2008-2011 Open English LLC. All rights reserved.

Beginner: Who Said It?

Im at the airport with my daughter. Were looking at the reservation book.

Hello everyone! My name is . Im from .