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CURRICULUM VITAE
Ray Irvine
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PERSONAL
I am an exceptionally dedicated and hard working individual who thrives within ateam environment. I am able to build strong working relationships quickly and amable to adapt to my working placement very quickly. I remain pro-active as regards to progression and achievement and enjoy working to strict deadlines of which I amable to organise properly. I am looking forward to working in this particular environment and feel I will be able to realise my potential and become an asset to thecompany. I am a very quick learner who is eager to learn new skills and develop theskills I have already attained through my working experience and education.Since September last year I have undertaken duties at home looking after thechildren, taking them and picking them up from school. Due to my partners job I amnow able to offer myself towards permanent full-time work as soon as I can.I try to remain as active as I can. I was born 21 September, 1974. My health remainsgood and my general outlook on life is very positive. You may contact me on 02476269 103 or alternatively you may e.mail me at ‘ray.irvine@gmail.com’. My addressis 2 Crosbie Road, Chapelfields, Coventry. CV5 8FY.
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EDUCATION
All Hallows High School (1986 – 1991)
All GCSE examinations where taken and passed at a high level. I excelled withinEnglish and Mathematics and still take an above average interest to the same. Igained a grade ‘A’ in Music and was heavily involved in music productions andassemblies where I lead the piano playing. I also played at numerous school concertsof which I performed compositions.
University of Central Lancashire (09/2004 – 06/2005)
Enrolling upon a foundation course I had an initial desire to pursue a Music Practisedegree at Single Honours level. I was advised to partake within a Year ‘0’ course of which guaranteed a degree place. I passed all my modules I took which included:Business Information Systems, Psychology, Film and Media, English Literature andSocial Policy.
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EMPLOYMENT
Barclays Bank plc – Temporary(05/2008 – 08/2008)
Working at one of four Barclays on-shore call centres, I undertook front-line work onthe general customer enquiry line. Duties were varied, including giving customer’stheir bank balance, moving money from accounts, transferring monies to a third party, explaining charges and refunding charges. Other duties included explaining the products and services on offer and following strict directives from the FSA, ensuringthat we identified a need for a product, before escalating the customer for the sale.
Barclays Bank plc – Temporary (06/2007 – 08/2007)
Working at Barclay’s offices in Coventry, work was undertaken following recentguidelines set by the FSA, the Financial Services Authority. These guidelines weregiven to each and every financial institution to ascertain whether any of their customers were politically exposed persons, or PEPs. Following anti-moneylaundering policies, ever changing and ever remodeling, we were able to use in housesoftware and third party intelligence websites to reach this decision. Other dutiesincluded working on the account fraud department. Here we forwarded any account
 
activity that was deemed as fraudulent onto the SOCA database for further investigation. This was a temporary role until all potential PEPs had been worked.
Walsgrave Hospital ISS Contract – Temporary (08/2006 – 02/2007)
Employed within the ISS Mediclean umbrella I worked as a helpdesk operator. Myduties varied dramatically, but essentially I was there to support all hospital staff ranging from doctor’s, nurses, surgeons to catering and domestic staff. The job washighly paced and required a very assertive approach, especially when dealing withemergencies. Liaising with all of the hospital departments, I essentially aided thesmooth running of the ISS department before it migrated into the switchboard on thenew hospital site. I was able to become astute within this role and professionally usemy wide range of customer service experiences helping the newly built hospital andit’s various staff to convey themselves successfully.
Temping Agencies (09/2005 – 02/2007)
Various temporary contracts have been undertaken during my time in Preston.Ranging from working for the BBC within it’s TV Licencing department to generalcall centre work, it was thoroughly enjoyed. The BBC outsourced it’s paymentcollections to RMS International of whom I was employed with, and my role was toreceive inbound customer calls and to assess them for various payment options for their licence.Office based and again in a call centre environment I had the pleasure of working for ‘Reality’ as a Senior Team Member. They had a big contract with ‘GUS’ cataloguesand I was working within an inbound order line. My role was to pro-actively train people to ‘sell up’ any items ordered and to do this within a strict customer carecriteria. Also added insurances and benefits would be sought. Experience of meetingKPI’s and call centre SLA’s were achieved.
30 Degrees Menswear Retailer (02/2002 – 09/2005)
30 degrees was a flourishing menswear store based in the centre of Preston,Lancashire. I held the position of Manager and my duties where wide rangingincluding: Maintenance of health and safety throughout the store and maintainingsecurity; developing promotion teams of which included motivating them to their very own true potential; sales records where updated regularly; stock ordering and buying; target construction and achievement; recruitment and man management. Iused a variety of already developed skills including relationship building,communication and problem solving. Of course my inter-personal skills and mycustomer service skills are excellent and am able to project true professionalismthroughout customer contact.
The Cellphone Store (08/2001 – 12/2001)
The Cellphone Store is one company that is actually based within two other companies. They all inter-relate with each-other and this proves an exceptionallygood formula. They also retail stationary products and mobile communication peripherals. The Cellphone Store’s main product is mobile communications and atthe office in Leyland, a team of personal account managers have a telesales operationand a reception desk for dealing with customers face to face. My role was the same, Ilooked after customers from their initial contact or query and then maintainedexcellent service throughout, upto and including aftersales. As well as an office basedrole we opened a retail division within Preston city centre, Lancashire.
Capital One Services (11/1997 – 08/2001)
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