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Table Of Contents

3Focusing and Planning a Success Case Study 47
What is the Success Case Method and How Does it Work?
The Basic SCM Questions
Uses for the Success Case Approach
How the Success Case Method Works
The Success Case Method: Step by Step
The SCM Steps
Where the Steps Came From— The Accidental SCM Study
Focusing and Planning a Success Case Study
Envisioning Success: Creating an Impact Model
The Impact Model
Impact Model: The Beginning or the End?
Creating Impact Models
Some Impact Model Examples
State Family Welfare Agency Model
Impact Model for Pharmaceutical Sales Reps Using Laptops
Impact Model for a Beer Distributor
Impact Model for Home Healthcare Services
A Final Note on Impact Models
Using a Survey to Search for Best and Worst Cases
A High Level Look at the Survey Process
Alternatives to the Formal Survey
The Formal Success Case Survey
Devising a Scoring Scheme
Planning the Success Case Survey
Step 1: Analyze the Survey Responses to Identify Potential Success Cases
Filling Buckets: The Protocol Conceptual Model
Basic Interview Process
Documenting Success Cases
Communicating Credible and Compelling Results that Tell the Story
The Six Major Success Case Report Conclusions
The Conclusion Types Illustrated
Building Interest in SC Study Findings
Putting the Success Case Method to Work: Strategic Applications
Mining “Gems” from a Large and Mature Program
Salvaging Valuable Parts from a Doomed Program
Employing a “Rapid Prototyping” Approach
Improving a Vital Support Program
Providing Exemplary Role Models to Teach and Motivate Others
Marketing an Initiative
Pinpointing the Specific Value of “Soft” Interventions
Supporting and Leveraging “Pioneer” Experiences
Your Turn
A Success Case Study Final Report
References
Index
About the Author
P. 1
The Success Case Method: Find Out Quickly What's Working and What's Not

The Success Case Method: Find Out Quickly What's Working and What's Not

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The Success Case Method (SCM) offers a simple, carefully crafted way of determining how well a new organizational initiative is working. Already shown to be effective in dozens of organizations, SCM is based on five steps: focusing and planning the study; clearly defining what outcomes will be considered success; identifying success cases; conducting interviews to learn exactly how success was achieved; and communicating results throughout the organization. Written by an internationally recognized expert in evaluation and training effectiveness, these are fast and foolproof techniques.
The Success Case Method (SCM) offers a simple, carefully crafted way of determining how well a new organizational initiative is working. Already shown to be effective in dozens of organizations, SCM is based on five steps: focusing and planning the study; clearly defining what outcomes will be considered success; identifying success cases; conducting interviews to learn exactly how success was achieved; and communicating results throughout the organization. Written by an internationally recognized expert in evaluation and training effectiveness, these are fast and foolproof techniques.

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Publish date: Dec 2, 2002
Added to Scribd: Jun 27, 2009
Copyright:Traditional Copyright: All rights reservedISBN:9781605093888
List Price: $27.95

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09/17/2014

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9781605093888

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