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Supplier Relationship Management in the Context of Supply Chain Management

Supplier Relationship Management in the Context of Supply Chain Management

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Categories:Types, Business/Law
Published by: yow jing pei on Sep 16, 2013
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Supplier Relationship
Managementin the Context of 
Supply Chain Management
Keely L. Croxton, Ph.D.
Asst. Professor of LogisticsThe Ohio State University
 
What is Supply Chain Management?
According to The Global Supply Chain Forum…
 
Supply chain management is theintegration of key business processes fromend user through original supplier thatprovides products, services, andinformation that add value for customersand other stakeholders.
Source: Lambert, Douglas M., Martha C. Cooper and Janus D. Pagh, “Supply Chain Management: Implementation Issues and Research
 
Opportunities,” The International Journal of Logistics Management, Vol. 9, No. 2, 1998, p.2.
 
 
   S  u  p  p   l  y   C   h  a   i  n   M  a  n  a  g  e  m  e  n   t   P  r  o  c  e  s  s  e  s
Source: Adapted from Douglas M. Lambert, Martha C. Cooper and Janus D. Pagh, "Supply Chain Management: Implementation Issues
and Research Opportunities,”
The International Journal of Logistics Management 
, Vol. 9, No. 2 (1998), p. 2.
Tier 1Supplier Tier 2Supplier LogisticsPurchasingMarketingR&DCustomer Consumer/End-Customer PRODUCT FLOW
 
ProductionFinanceManufacturer 
Information Flow
 
CUSTOMER RELATIONSHIP MANAGEMENTCUSTOMER SERVICE MANAGEMENTDEMAND MANAGEMENTORDER FULFILLMENTMANUFACTURING FLOW MANAGEMENTSUPPLIER RELATIONSHIP MANAGEMENTPRODUCT DEVELOPMENT AND COMMERCIALIZATIONRETURNS MANAGEMENT
Integrating Key Business Processes

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