Automating Government Systems

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06/28/2009

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This report has been provided by Randy Cannon, MPA of http://www.randycannon... Randy Cannon is a Policy Advocate who provides Professional Lobbyi... (More) This report has been provided by Randy Cannon, MPA of http://www.randycannon... Randy Cannon is a Policy Advocate who provides Professional Lobbying Services.
This report discusses the problem facing a city concerning misplaced service calls and ineffective call routing. In response, various options that enhance efficacy were formulated and analyzed. The options included purchasing multiple phone lines, establishing web services, and utilizing PBX systems. The costs and benefits were analyzed and weighed in relation to price. The report recommends implementation of a program for a period of five years and a measurement after a three year expiration to allow for trend patterns to be developed for study. (Less)