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 CoLours TV FAQ
200 Quebec Street, Building 600, Suite 209s, Denver, Colorado 80230 U.S.A.Tel. 303.326.0088 Fax: 303.326.0087
Q: Can I get CoLours TV on cable?
CoLours TV is currently working with a number of Cable TV providers across the nation to gain betteraccess. CoLours TV is currently available on cable from the following carriers:Time Warner, Comcast, Insight, NCTC and Cox *.
(*These operators carry CoLours TV in some of their markets)
We encourage all to contact their local cable company about receiving CoLours TV. If the cablecompanies know their customers demand CoLours TV, they will be more inclined to include CoLours TVas a channel. In the meantime, the best way to get CoLours TV is on The DISH Network (ch. 9407) aspart of their basic programming packages. If you are interested in acquiring a dish, below are the contactnumbers:DISH: 800-333-3474
Q: What can I do if my condominium association doesn't allow satellite dishes?
Federal law prohibits restrictions that impair the installation, maintenance or use of antennas used toreceive video programming. Below is the relevant section of the FCC ruling: Allowing Satellite TVSubscribers to Install Dishes in Rental and Condo Property "The rule applies to antenna users who live ina multiple dwelling unit building, such as a condominium or apartment building, if the antenna user has anexclusive use area in which to install the antenna. "Exclusive use" means an area of the property that onlyyou, and persons you permit, may enter and use to the exclusion of other residents. For example, yourcondominium or apartment may include a balcony, terrace, deck or patio that only you can use, and therule applies to these areas. The rule does not apply to common areas, such as the roof, the hallways, thewalkways or the exterior walls of a condominium or apartment building."The order, however, does have limitations. It does not allow residents to install a satellite dish or antennain any common areas or to install devices that extend beyond the balcony railing or patio line. Nor areresidents permitted to drill holes through walls, roofs, railways or glass.The FCC Fact sheet is available at: http://www.fcc.gov/mb/facts/otard.html
Q: Is CoLours TV currently available in HDTV (High-definition Television)?
Our signal does not currently conform to HDTV standards. CoLours TV is committed to continuing toenhance viewer experience of our exceptional programs and is exploring opportunities to offer selectprograms in HDTV.
Q: Can I cross-link my website with CoLours' site?
CoLours TV is honored to have other sites link to us, particularly to our unique content. We do presentlinks to our exceptional partners and links to relevant background and follow up information on ourprogram description pages.
Q: I would like to get more information on closed-captioning and subtitles
CoLours TV provides closed captioning on programs in accordance with FCC regulations.
Q: Is CoLours TV available outside of the United States?
At this time, CoLours TV is available only on The DISH Network, satellite provider. We also providecontent via streaming of selected programs on our website.
 
 CoLours TV FAQ
200 Quebec Street, Building 600, Suite 209s, Denver, Colorado 80230 U.S.A.Tel. 303.326.0088 Fax: 303.326.0087
Q: I am interested in having my local station broadcast CoLours TV or CoLours TV programs?
CoLours TV is developing a program to better accommodate these types of requests and investigatingnew ways to electronically distribute the content to stations. Please send us information on the station, itsgeographic and household reach, the station's content interest, and your relationship to the station.Currently, we have limited rights to broadcast content on other stations and each request must beevaluated individually.
Q: Can I show a CoLours TV program?
We appreciate your desire to share CoLours TV programming with a broad audience. When possible,CoLours TV will provide written authorization to show original productions. Please submit your request byfilling out our contact form. Regretfully, we cannot authorize the distribution of most of our acquiredprograms because we don't hold the rebroadcast rights. CoLours TV licenses these programs fromvarious distributors to air for a limited time on its Network. You may, however, record the program forpersonal use. We encourage you to contact the distributor for further distribution rights, or to purchase theprogram. We will make links on each program available to various content distributors shortly.
Q: I keep on pressing the video play button on the website but nothing happens?
There’s a good chance that not enough video has been streamed to your computer as of yet for you to beable to start watching the program. The video will be ready for you to begin watching when the rotatinganimated image stops moving and the Play icon is not on the screen. Once the download progress barappears on the bottom it will continue moving across the bottom of the player until the entire video hasbeen cached (temporarily stored on your computer's hard drive). You can start watching at any time whilethe progress bar is moving, but be aware that when you reach the end of the bar, video will stop until thebar has moved ahead enough and you choose to resume play.
Q: Why is it taking so long for the video to load on the CoLours TV website?
Our streaming video host is currently having some challenges. Unlike many of the largest streaminghosts, the smaller non-profit Internet Archive does not have geographically distributed redundant servers.Thus, some of our streams are also more subject to intermittent delay. We apologize for this delay andhope that we will be able to improve the situation in the future. Meanwhile, some of our content is hostedin a Brightcove player. While it takes several seconds for the player to appear, once it is there the videosstream quickly and efficiently
Q: Why do you have so many partial programs available to watch on your site?Where are the full programs?
Due to rights limitations, many programs airing on the CoLours TV U.S. satellite television network haveonly 3-5 minute matching clips available online. These are to act as a preview of the programs to giveviewers a sense of the content. All CoLours TV original programs are available in their entirety online. Weencourage you to visit our Link on the Web page to learn about using CoLours TV online, and to watchfull programs on our website.
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