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Customer Service

Customer Service

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Published by: MMM Training Solutions on Jun 29, 2009
Copyright:Attribution Non-commercial

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06/19/2013

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Customer Service
Training Topics:
Internal and external customers
Individual customer service style
Rules for great customer service
Moments of truth in customer service
Understanding customers
Understanding and managing customerexpectations
Ways to ensure customer satisfaction
Handling difficult customers
Do’s and Don’ts of customer service
Telephone etiquette
Interviewing techniques
Ways to better call handling
 
 
Customer Service
MMM Training SolutionsContact: Pramila MathewMobile: +91 98409 88449Website: www.mmmts.com
 
 
Customer Service

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