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Process Capability

Process Capability

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Published by ClassOf1.com
A process is the value-added transformation of inputs to outputs. Process capability is the ability of a process to consistently meet specified customer-driven requirements. There are many methods available for analyzing and reporting process capability.

A process is the value-added transformation of inputs to outputs. Process capability is the ability of a process to consistently meet specified customer-driven requirements. There are many methods available for analyzing and reporting process capability.

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Published by: ClassOf1.com on Sep 20, 2013
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04/13/2014

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Statistics
 
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 *
The Homework solutions from Classof1 are intended to help students understand the approach to solving the problem and not forsubmitting the same in lieu of their academic submissions for grades.
Subject: Statistics
 
Process Capability 
 A process is the value-added transformation of inputs to outputs. The inputs and outputs of aprocess can involve machines, materials, methods, measurement, people, and the environment.Each of the inputs is a source of variability. Variability in the output can result in poor service andpoor product quality, both of which often decrease customer satisfaction. It is necessary to analyzethe amount of common cause variation present in an in control process. Process capability is theability of a process to consistently meet specified customer-driven requirements. There are many methods available for analyzing and reporting process capability.
 
Customer Satisfaction and Specification Limits
Quality is defined by the customer. A customer who believes that a product or service hasmet or exceeded his or her expectations will be satisfied. The management of a company 
must listen to the customer and translate the customer’s needs and expectations into easily 
measured critical to- quality (CTQ) variables. Management then sets specification limits forthese CTQ variables.
Specification limits are technical requirements set by management in response to customer’s
 needs and expectations. The upper specification limit (USL) is the largest value a CTQ variable can have and still conform to customer expectations. Likewise, the lowerspecification limit (LSL) is the smallest value a CTQ variable can have and still conform tocustomer expectations.For example, a soap manufacturer understands that customers expect their soap to producea certain amount of lather. The customer can become dissatisfied if the soap produces toomuch or too little lather. Product engineers know that the level of free fatty acids in the soapcontrols the amount of lather. Thus, the process manager, with input from the productengineers, sets both a USL and a LSL for the amount of free fatty acids in the soap.
 
 *
The Homework solutions from Classof1 are intended to help students understand the approach to solving the problem and not forsubmitting the same in lieu of their academic submissions for grades.
Subject: Statistics
 
If a process consistently meets these requirements, the process is capable of satisfying thecustomer. One way to analyze the capability of a process is to estimate the percentage of products or services that are within specifications. To do this, you must have an in-controlprocess because an out-of-control process does not allow you to predict its capability.If you are dealing with an out-of-control process, you must first identify and eliminate thespecial causes of variation before performing a capability analysis. Out-of-control processesare unpredictable, and, therefore, you cannot conclude that such processes are capable of meeting specifications or satisfying customer expectations in the future.
 
Capability Indices
 A common approach in business is to use capability indices to report the capability of aprocess. A capability index is an aggregate measure of a process
s ability to meetspecification limits. The larger the value of a capability index, the more capable the processis of meeting customer requirements.

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