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Table Of Contents

Focus of the training
Getting started
Designing your own program
Using this guide
How people learn
Guidelines for group leaders
General preparation for all sessions
General introduction for the leader
About this training course
Activity 1—Wish for change
Communication involves skills
Activity 2—Communication challenge
Activity 3—Why do we communicate?
Communication—A two-way process
Activity 4—Internal and external communication processes
What to communicate
How to communicate
Activity 5—The way you say it
Activity 6—Reflecting on communication
Building and maintaining self-esteem
for Why bother with self-esteem?
Why bother with self-esteem?
Activity 7—Using circular models
Activity 8—What’s good about you?
Winding up
The importance of self-nurturance
Activity 12—How do you nurture and care for yourself?
Activity 13—Two short relaxation techniques
Making self-care a priority
Activity 14—Reflecting on self-esteem and self-care
Fundamental human needs
Introducing the idea of basic human needs
Activity 15—Exploring needs
Activity 16—How I meet my own needs
Activity 17—Other strategies for meeting needs
Activity 18—Unmet needs
Activity 19—Reflecting on needs
Core values
Introducing values
Activity 20—The values card game
Activity 21—Reflecting on the value of exploring values
Introducing the idea of living ‘on purpose’
Activity 22—Reflecting on peak moments
Activity 23—My eulogy
Activity 24—Drafting a purpose statement
Activity 25—Reflecting on self-awareness and self- knowledge
Personal qualities/attitudes
Introducing personal qualities/attitudes
Activity 26—Attitudes are important
Activity 27—Noticing attitudes
Attending and encouraging
Introducing attending
Activity 28—Non-verbal communication
Introducing encouraging
Activity 29—Open questions
Activity 30—Attending and encouraging
Introducing response styles
Activity 31—Response-style quiz
Activity 32—Reactions to different response styles
Activity 33—Identifying and understanding common responses
Understanding different response styles
Activity 34—Practising different response styles
Impacts of response styles
Practising reflective listening
Introducing reflective/active listening
Demonstrating paraphrasing
How to paraphrase
Activity 35—Practising reflective/active listening
Activity 36—Reflecting on effective listening
What assertiveness is and is not
Introducing self-assertion
Activity 37—What is assertiveness?
Non-assertive behaviours
Activity 38—Comparing aggression, submission and assertion
Why be assertive?
Activity 39—Why be assertive?
Blocks to assertiveness
Introducing blocks to assertiveness
Activity 40—What stops you being assertive?
Assertiveness in practice
Preparing to be assertive
Activity 41—Self-assertion primer
Making assertive statements
Whole messages
Activity 42—Practice with assertiveness
Activity 43—Reflecting on assertiveness in practice
Dealing assertively with criticism
Activity 44—Responses to criticism
Activity 45—Assertive responses to criticism
Setting limits and saying ‘no’
Introducing setting boundaries/limits
Activity 46—Practise saying ‘no’
Activity 47—Communication mantra
Dealing assertively with anger
Introducing handling anger assertively
Activity 48—Handling rising anger
Activity 49—Dealing assertively with anger
Self-assertion—A five-step approach
Introducing an assertiveness ‘recipe’
Activity 50—Using the five-step approach to assertiveness
Activity 51—Reflecting on self-assertion
managing conflict collaboratively
Activity 52—A memorable conflict
1. Sources of conflict
Apparent conflict
Pick your battles
2. Feelings associated with conflict
3. Outcomes of conflict
State of mind and approaches to conflict
Activity 53—State of mind
Attitudes and beliefs
Activity 54—Attitudes
Bringing useful skills and creativity to conflict
Needs versus positions/strategies
Activity 55—Needs beneath positions
Effective listening
Activity 56—Effective listening
Nine-part collaborative conflict management
Activity 57—Practising collaborative conflict management
Closing activity 1 – Verbal feedback
Closing activity 2 – Written feedback
Closing activity 3 – Giving thanks
Closing activity 4 – Certificates
Closing activity 5 – Contact information
Closing activity 6 – Program photos
Closing activity 7 – Group photo
Closing activity 8 – Positive messages
Closing activity 9 – Reflections
Closing activity 10 – Testimonials 1
Closing activity 11 – Testimonials 2
Closing activity 12 – Social gathering
Closing activity 13 – Sharing food
Closing activity 14 – Candles
Closing activity 15 – Say it with flowers
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A Step-By-step Guide to English Communication Skills

A Step-By-step Guide to English Communication Skills

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Published by weixuejun2008

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Published by: weixuejun2008 on Sep 20, 2013
Copyright:Attribution Non-commercial


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