ORGANIZATIONAL BEHAVIOUR OF PIA AND AIRBLUE

INTRODUCTION

The project aims to analyze the organizational behaviour of two organizations belongingto the same nature of industry; one from the public sector while the other from the privatesector of Pakistan. Pakistan International Airlines is selected as the public-sector organization whereas Airblue as the private-sector organization.A comparative study of the two organizations comparing and contrasting on various parameters of Organizational Behaviour has been carried out in the report. This has beendone to analyze the impact of individuals, groups and structures on behaviour within theorganization for the purpose of enhancing the effectiveness of the organization.Thus, the report evaluates the two organizations on their organizational culture,leadership styles, employee behaviour, development and motivation, group behaviour andorganizational politics. After a thorough analysis, recommendations have been proposedto improve the efficacy of the organization.1

ORGANIZATIONAL BEHAVIOUR OF PIA AND AIRBLUE

HISTORICAL PROFILE

PAKISTAN INTERNATIONAL AIRLINES

Pakistan International Airlines (PIA) is a national airline, operating passenger and cargoservices covering eighty-two domestic and foreign destinations. Established in 1955, PIAhas a vast experience in the airline industry of Pakistan with a large fleet of aircrafts. Thefleet size is forty.PIA is a huge corporation with more than 17,000 employees. This organization is dividedinto following departments: Human Resource and Administration, Marketing, CorporatePlanning, Information Services, Finance, Flight Services, Flight Operation, Engineering,Procurement and Logistics, Customer Services, Training and Development, QualityAssurance.The organogram of the organization follows, with the Chairman at the top and directorsof departments reporting to him. The structure is centralized with the top-levelmanagement making the decisions. 2