Features of Better Communication of International Workgroups
“The single most critical component that makes teamwork possible is effective communication”(Jones, Oyung, & Pace, 2005 p. xviii). Organizations that conduct virtual interactions and haveteam members dispersed in other parts of the world have to rely heavily on online communicationtools (Johnson, 2004) and digital telecommunications technologies (Leonardi, Jackson, & Marsh,2004). Currently, team members have to learn how to effectively use emerging communicationtechnologies to improve their work and minimize communication problems that may emergewhen working virtually (Ferris & Minielli, 2004). Virtual interactions and online collaborationefforts should be embraced by organizations as a facet of their communication strategy togradually promote effective adoption of virtual communication tools (Hertel, 2004).To describe the characteristics of conducting a better communication process in the virtual work environment (synchronous and asynchronous), this paper is structured in two main sections:Personal and Interpersonal-Professional. The two sections will provide some of the mostimportant elements that describe what an effective blended model of communication looks like.Due to the close relationship that they share, the interpersonal and professional categories have been fused. There is also an emphasis on the asynchronous virtual context. A
refers to a combination of virtual and a face-to-face interactions and communication in theworkplace when working on international projects for development. These projects may beconducted by government agencies, NGOs, schools, and universities. The objective of this paper is to present a compilation and description of the key characteristics for effective communication,and also those that improve learning, adaptation, and collaboration processes when working invirtual and face-to-face environments at an international level.
Final paper prepared for the course 802.6 Historical and Theoretical Foundations of Educational Technology. Instructor: Dr. Richard Schwier.
M.Ed. Student – Educational Communications and Technology Program, Department of Curriculum Studies, College of Education. University of Saskatchewan. Saskatoon, SK.Canada. May 7, 2009.