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I.T. CHAPTER 5

A technician needs to upgrade the file system on a Windows XP computer from FAT32 to NTFS. Which
course of action should be taken to upgrade the file system to NTFS?
Format all the existing files with the NTFS File tool.
Create a new NTFS partition and copy the files into the new partition. The existing partition can not be
changed.
Run the Microsoft Convert utility.
Overwrite the FAT32 file system with NTFS. Files will automatically be added to the new file system.

A user installs a new sound card driver in a computer that is working properly. After installing the driver for
the new sound card the computer fails to boot. Which quick fix can the user implement to return to the
previous working state?
boot to Emergency Recovery State
boot to Last Known Good Configuration
boot to Recovery Console
boot to Start Windows Normally

Which technology was developed to simplify the installation of new hardware?

AGP
HAL
IRQ-and-DMA
OSR2
PnP

As a user attempts to boot the computer, the message "NTLDR is missing" is observed on the screen. What
will result from this situation?
The operating system will fail to load.
The BIOS setup utility will start automatically.
The computer will reboot continuously.
The initial self-test will fail to load

A technician has many new computers to set up. The technician completely configures one master computer

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and makes an image of the hard drive. This image is then installed on the other computers. What is this
process called?
disk array
disk copying
disk cloning
disk mirroring
disk multiplexing

A technician needs to install Windows XP on a new computer. The hard drive needs two partitions. At which
point in the Windows XP installation process should the technician partition the hard drive?
The technician will be able to create the partitions when the F7 key is pressed after the product key
has been entered.
The technician will be able to create the partitions at the start of the installation process.
The technician will be able to create the partitions as the final step in the installation process.
The technician will have to create the second partition once the installation process has finished.

While performing preventive maintenance, a technician notices that the operating system is missing
updates. How can the technician enable automatic updates?
Run the Sysedit utility from the command line.
Run the Autoupdate utility from the command line.
Run the Automatic Updates utility from the Control Panel.
Click the Update icon in the System Tray.
Right-click My Computer and then choose Advanced > Updates.

Refer to the exhibit. Which file is flagged for backup?

File1.txt
File2.txt
File3.txt
File4.txt

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A user reports that a Windows XP system is unable to boot properly. How can the technician advise the user
to boot into Safe Mode?
In Device Manager, right-click Windows XP, and then choose Properties > Safe Mode.
Click Start > Reboot > Safe Mode.
Reboot the system and press Del or F2 depending on the system.
Reboot the system, press and hold F8 until a menu is displayed, and then select Safe Mode.