Here we have tried to gather questions and answers to most of your questions. Theyare divided into five categories, see list below:Technical issuesSecurityCompatibilityPaymentRegistration/UnregistrationIf you are unable to find your desired answers in any of the categories above thereare instructions on how to contact us at the bottom of this page.=======================================Technical issuesQ: I'm trying to share files using DC++ but I'm unable to make it work. Do I have tochange the settings in any way?A:Change the DC++ connection settings to "Firewall with manual port forwarding". Inthe box, enter the IP number you've been assigned by the Ipredator server Q: Which protocols may I use to connect to Ipredator? Does protocols like OpenVPNor SSL connections work?A: Currentley we only offer connections using the PPTP protocol. However, we arelooking into offering additional protocols in the future.Q: What should I do if I can't access some websites from my Apple computer? (MacOS X 10.4.8)A: In order to fix this issue you have to change the MTU size for your network card.Do that by following the guide below:1. Open System Preferences.2. Click the Network icon.3. Double click ”Ethernet (built in)” or choose ”Ethernet” from the Show drop-downmenu.4. Click the ”Ethernet tab”.5. Under "Maximum Packet Size (MTU) choose Custom and enter 1400 in the box.6. Click "Apply now".Q: What do I have to do to make Ipredator VPN service work when using ZoneAlarmSecurity Suite?A: Follow the guide below:1. Open the ZoneAlarm Security Suite panel and choose Firewall -> Zones.2. Click Add -> Host/Site (at the bottom right)3. Use the following settings:Zone: TrustedHost name: vpn.ipredator.comDescription: Free to choose, i.e. Ipredator VPNThen click Lookup and after that OK
4. When back at Firewall -> Zones; click Apply.5. Go to Firewall -> Main and click Advanced and there check Allow uncommonprotocols at high security (the box Allow VPN protocols should already be checked).6. You connection to Ipredator VPN service should now work.For more information please visit http://nezzo.se/na.asp?id1=22&id2=2990Q: How do I make Ipredator VPN service over the PPTP protocol work using arouter?A: The router must support PPTP pass through. If it has a built-in firewall it has tohave port 1723 open. It also has to support protocol 47.Q: Do you have an SMTP-server that I can use since my own SMTP-server doesn'twork using Ipredator?A: No, at the moment we can't offer any SMTP-server. This means that you'll have todisconnect the VPN service in order to send e-mail from your e-mail program.Q: I'm using services that require reverse DNS. Will you configure your service tosupport reverse DNS?A: Yes, we'll make the appropriate changes shortly.Q: What do I do if I get error messages "Error 619 or "Error 645" when I try toconnect?A: Microsoft has got a guide to why the error occures and how to solve it on their website; http://support.microsoft.com/kb/314485/Q: What do I do if I get error messages "Error 628" or "Error 781" when I try toconnect?A: This issue may occur if you are using a Linksys BEFSR41 router. For moreinformation please visit http://support.microsoft.com/kb/329858/en-usQ: What do I do if I get error messages "Error 781" or "Error 792" when I try toconnect?A: For information about the problem and on how to solve it please visithttp://support.microsoft.com/kb/247231/en-usQ: What do I do if I get error message "Error 720" when I try to connect?A: This behavior can occur if your computer and the RAS server (Remote AccessServer) do not have a protocol in common. For more information please visithttp://support.microsoft.com/kb/314869/en-usQ: What do I do if I get error message "Error 733" when I try to connect?A: For information about the problem and on how to solve it please visithttp://support.microsoft.com/kb/244603/en-usQ: What do I do if I get error message "Error 800" or when I try to connect?A: This issue may be caused by a router that has outdated firmware. For example,this issue may occur if you are using a Cisco router with firmware that is dated 2000or earlier. For more information about how to solve the problem please visit
http://support.microsoft.com/kb/314869/en-usQ: What do I have to do if I want to use my regular ISP and internet connection?A: If you want to use the VPN service you have to connect using the VPN-connection. If you want to use your regular ISP and internet connection you mustdisconnect the VPN-connection.Q: What should I do if I get the error "unable to launch cmmon32.exe"?A: As far as we know this is an internal error in windows. Please try to make a systemrollback or repair the application.Q: How do I uninstall Ipredator?A: Just delete the Ipredator connection under "Network Connections" in the "ControlPanel".SecurityQ: Do I need a special type of firewall when I use Ipredator VPN service?A: If you have a router and has been using its built in firewall we recommend that youinstall a software firewall when using Ipredator VPN service. As it is, the hardwarefirewall in your router can't scan the traffic running through a VPN-tunnel such as theone our Ipredator VPN service is using.Q: Will my service provider be able to intercept my communication when connected?A: No, nobody will be able to track or intercept your connection.Q: Which applications will be anonymized?A: All applications, not only web traffic.Q: Is my connection protected?A: Yes, every connection has 128-bits encryption.Q: Do I have to connect using the PPTP client every session?A: Yes, every time you start your computer you have to use the PPTP client if youwant to use the service.CompatibilityQ: Does the Ipredator VPN service work on a PC running Windows 2003 Server?A: As far as we know the service should work properly running Windows 2003Server.Q: Is it possible to use Skype along with the Ipredator VPN service?A: During our testing it worked perfectly.Q: Do you have the possibility to distribute a config file for me to use with my CiscoVPN client?A: At the moment we haven’t got such a config file. Please visit the websitecontinuously to find out when we do.Q: If I have an account, can i log in to it from multiple computers?A: No, you can only log in from one computer at a time.
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