Comprehension Check – Lesson 9 – Book 2

Complete the following exercises. Refer to the lesson if necessary.

A. List three traits of well-written materials.

1._____________________________________________________________________

2._____________________________________________________________________

3._____________________________________________________________________

B. List three things you should do when speaking to your boss.

1._____________________________________________________________________

2._____________________________________________________________________

3._____________________________________________________________________

C. Complete each sentence. Circle the letter in front of the answer.

1. Communicating with your boss means sharing information
a. by speaking
b. by writing
c. by speaking and writing
2. If you write a memo that is not legible, your boss
a. will not be able to read it
b. will think that you are confident
c. will become defensive
3. Before asking your boss a question, you should try to
a. organize your thoughts before speaking
b. understand what is on your boss’s mind
c. prepare a long report
D. Mark the following statements T (True) or F (False).
_____ 1. Memos, letters, and reports are forms of written communication
______2. Being concise means being brief
______3. An oral report is a written report

Case A
Comprehension Check – Lesson 9 – Book 2
Sharon is an operating engineer. She operates a crane at a construction site. Sharon is on her
way to her crane one morning when her supervisor, Dale, asks quickly about a safety report. He
says: “Sharon, when do you think you will turn in your safety report?” Sharon says: “You never
told me about a report.”
1. How does Sharon respond?
_____________________________________________________________________

_____________________________________________________________________
2. If Dale did tell Sharon about the report, but she forgot about it, how should she try to
improve?
_____________________________________________________________________

_____________________________________________________________________
Case B
Alex is a catering assistant in a hotel. He helps to make arrangements for catered events such
as weddings and business meetings. Customers call Alex to learn about the menus, prices, and
sizes of the event rooms. The catering manager, Nancy, asks Alex to review the catered events
files for the past six months. She asks Alex to prepare a report summarizing the most popular
menu items at those events. She tells Alex where to find the files. Alex is worried about this
assignment because he has not prepared this type of report before.
What should Alex do?
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
Case C
Ann and Franklin are salespeople for the Ginger Tea Company. They are having a monthly
sales meeting with Kimberlee Shapiro, the manager. Ann and Franklin are meeting with
Kimberlee to discuss how many sales calls they have made. Ann tells Kimberlee about the
number of calls and sales she has made. She says she feels good about her work. She hopes
to finish her calls this week. Franklin tells a long story about an unpleasant customer. He talks
about the different brands of teas and why people do not want to buy them. He looks through
his notes to find out how many calls he has made.
1. Describe Ann’s oral report. How is she providing information for her boss?
______________________________________________________________________

______________________________________________________________________

2. Do you think Franklin is providing helpful information for this meeting? Why or why not?
______________________________________________________________________

______________________________________________________________________

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