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BCC New Website Progress

BCC New Website Progress

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Published by Help Me Investigate
Co-ordinating O&S (Finance & Performance Sub) Committee
Co-ordinating O&S (Finance & Performance Sub) Committee

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Categories:Types, Research
Published by: Help Me Investigate on Jul 03, 2009
Copyright:Attribution Non-commercial


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Report to :Finance & Performance Overview& Scrutiny Sub CommitteeReport of:Date of Report:Corporate Director BusinessChange10th July 2009SUBJECT: PROGRESS REPORT ON THE NEWCOUNCIL WEBSITEWards Affected: AllPurpose of Report
1. This report provides a summary of the progress of the new CouncilWebsite (FatWire Web Content Management System [Web CMS]) projectto date; particularly in relation to the dependencies with two businesstransformation programmes; namely Customer First and Excellence inPeople Management.
Overview & Issues
2. There are two aspects to this project, both based on the FatWire contentmanagement system – 
, which is theexternal/outward facing internet site and
, which is theinternal/inward facing intranet site for council staff.3. It is acknowledged that there has been considerable delay to theimplementation of Web CMS, as a result of both business and technicalchallenges.4. In terms of the current status of the Web CMS system, a number offunctional defects and performance problems have been identified and arecurrently being addressed and indeed, most are now resolved. Additionaldevelopment resources have been brought in to expedite the resolution ofthese defects and improve performance.5. Website content from the current system (around 10,000 pages) has beenmigrated across into the new application, BCC authors and editors are inthe process of validating and publishing the web pages. A bug in themigration meant that some characters (for example certain types of quotesand apostrophes; pound and Euro signs, accented letters) were omitted,along with the following character. All pages are currently being reviewedand amended by BCC authors and editors, supported by the CorporateWeb Team.
 6. At the start of June the content publishing was not progressing at therequired rate. However, this situation has improved considerably since thattime and directorates have ensured that resources have been targeted atthis task.
7. The new web site is critical to two of the business transformationprogrammes; namely Excellence in People Management and CustomerFirst.
Excellence in People Management(EPM)
8. EPM is dependent on the internal facing aspect of the Fatwire project togive access to HR People Solutions via the intranet portal. The portalenables both manager self service and employees to have access toPeople Solutions, which gives access to employment policies andguidance, management information, e-learning and access to manage,update and maintain appropriate workforce data. This includes the newPDR process and forms. Fatwire is fundamental to the success of EPM.
Customer First(CF)
9. CF is dependent on the external/ Internet facing aspects of the FatwireProject. Integration is required for web front end technology utilised byCF, this essentially concerns the need for BCC’s new website to be live toprovide access to the public to carry out transactions in the new customerservice model/organisation. CF assumes that there will be greatlyincreased use of the web by the public and therefore savings in the cost ofproviding customer services.
 Current Position (30
June 2009)
10. The project is working towards an anticipated go-live at the end of July orpossibly the first week of August 2009. Whilst this date is achievable, risksremain due to the complexity of the Web CMS solution and thedependency on directorates to check and publish content.11. The Corporate Web Team, senior managers and Service Birmingham areacutely aware of the issues and have significantly increased resourcelevels in an attempt to mitigate risk. As a result of actions taken, there hasbeen significant progress on defect resolution over the last few weeks andincreased focus on content publishing. I am assured by the directoratesthat all critical content identified by them will be published prior to the golive date.12. Security testing and performance testing has started this week and theoutcomes of this testing may impact the ability to achieve the anticipatedgo-live date. As will failure to resolve any outstanding or new critical defect

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