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Toronto Zoo visitor safety report

Toronto Zoo visitor safety report

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Published by William Wolfe-Wylie
Full report filed to the Toronto Zoo Board about visitor safety.
Full report filed to the Toronto Zoo Board about visitor safety.

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Published by: William Wolfe-Wylie on Sep 26, 2013
Copyright:Attribution Non-commercial


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To: Board of ManagementFrom: Robin HaleChief Operating Officer Subject:
 Date: 2013-08-23
A status report is
 presented to the Board every six months regarding the Toronto Zoo’s Visitor 
Safety occurrences and programs.
Recommendations:It is recommended that this report be received for information.Comments/Discussion:
The Visitor Safety Summary for the period 2013-01-01 to 2013-06-30 is attached hereto. Duringthis period there were a total of 47 visitor accidents, which compares to 49 during the same time period in 2012.The accident to attendance ratio for the first six months of 2013 was
This statisticrepresents a decrease over the 2012 ratio which was
.Safety & Security continues to provide in house training for its staff in First Aid/CPR andAutomatic External Defibrillation (AED).
The Zoo’s visitor accident prevention program
includes inspections of all public areas by theSafety & Security Branch to identify actual or potential hazards to the public. Work Orders torepair these hazards, as well as, for any hazard identified as the result of an investigation into avisitor accident, are submitted to Facilities & Services or Horticulture for action.
The Public Safety Committee continues to review on-going issues. Capital improvements andoperating projects continue to be a benefit in improving site conditions for our visitors. _________________________ R. D. HaleChief Operating Officer 
List of Attachments:
2013 Six-Month Visitor Safety Summary
2013 Six Month Visitor Safety SummaryPage - 2 - of 4
2013-01-01 TO 2013-06-30ACCIDENT HISTORY
In the first six months of 2013 there were 47 visitor accidents resulting in injuries to Zoo visitorsthat were investigated by Safety & Security. The accidents are classified in six differentcategories: Slip/Fall-Other, Contact, Slip/Fall-Public Pathway, General Mishap, Exposure, andAnimal-Related. These totals do not include wasp or bee stings of which there have been tworeported in the first six months of 2013 and 10 reported in the first six months of 2012.In the same time period Safety & Security staff responded to two calls involving visitor illness.
2013% 2012(YTD) 2012%
Slip/Fall-Other 23 48.9 25 51.0Contact 12 25.6 13 26.5General Mishap 8 17.0 3 6.1Slip/Fall-PublicPathway4 8.5 6 12.3Animal Related 0 0 2 4.1
Totals 47 100 49 100
When compared to the first six months of 2012, there has been a slight decrease in the number of accidents reported. Slip/Fall-Other decreased from 25 to 23. Contact decreased from 13 to 12.Slip/Fall-Public Pathway decreased from 6 to 4, and Animal Related decreased from 2 to 0. Theonly increase was with General Mishap which increased from 3 to 8.
A means of comparing our accident performance is the visitor to accident ratio. The 2013 year to date Visitor Accident Ratio decreased to 1 accident for every 12,710 visitors).
Year Visitor Attendance
YTD Accident: Attendance Ratio YTD
2008 505,739 1:16,3142009 573,864 1:17,3892010 565,185 1:13,1432011 493,024 1:10,9562012 525,062 1:10,716
2013 Six Month Visitor Safety SummaryPage - 3 - of 4
We continue to see a downward trend in Slip/Fall-Pathway injuries. As this category involvesinjuries sustained as a result of pavement and conditions on site, it is important that we continuea downward trend with respect to this type of injury. Proactive identification and repair of site pathways by Facilities & Services and Safety & Security staff continue to have a positive effecton trend.In the first six months of 2013, Slip/Fall-Other and General Mishap accidents represent 66% of reportable accidents on site. These types of accidents, which involved visitors tripping on their own feet/falling from objects and children injured while rough housing, are not attributable toactions taken or not taken by the Zoo. Curbing this type of activity especially involving childrenwho are under the care of a guardian continues to be a challenge.In all cases, the following incidents were investigated by the Safety & Security Branch and firstaid was rendered as required. Recommendations were made for corrective action and forwardedto the appropriate Units for action. Safety & Security staff also continue take a proactiveapproach through general patrol in curbing activities that could lead to visitor injuries.
There were 23 Slip/Fall-Other incidents. Ten of the accidents consisted of childrenfalling off benches, rocks and statues and two children fell from a parent or guardiansarms. Eight people lost their footing or tripped over their own feet. Two adults wereeither pushing or leaning over wheelchairs and fell, while the last incident involved avisitor who was injured stepping off the Zoomobile.
There were 12 Contact related accidents. Five children were injured after walking intosigns, logs, rocks or glass doors. One adult was hit by a sign that had tipped over due tohigh winds. Four visitors cut their hands, on various objects. One adult had his sonaccidentally poke him in the eye with a branch. The last accident involved a visitor who bumped their head while riding the Zoomobile.
General Mishap
There were eight General Mishaps. Four children were roughhousing with other childrenand collided with each other or objects causing injury. The remaining four injuries were
single in nature. One child stuck a raisin up her nose. A victim’s mother tripped and
dropped the child causing minor injury. Another child had a previous injury that wasaggravated while at the Zoo. The last incident involved a child whose parent thought aninjury was present, but one could not be identified.

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