Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Download
Standard view
Full view
of .
Look up keyword
Like this
2Activity
0 of .
Results for:
No results containing your search query
P. 1
Tata

Tata

Ratings: (0)|Views: 179|Likes:
Published by JHANE

More info:

Published by: JHANE on Jul 07, 2009
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as DOCX, PDF, TXT or read online from Scribd
See more
See less

08/25/2010

pdf

text

original

 
Front Office Manager The Front Office Manager is responsible for all duties of the front desk operationwhich includes: staff training, inter-department communications, and staff scheduling. The FOM usually works a regularly scheduled front desk shift and mustbe available to work any shift as needed. The Front Office Manager should possessstrong communication skills and demonstrate leadership abilities.Front desk SupervisorAssist the Front Office Manager in managing the Front Office operations to achievecustomer satisfaction, quality service and compliance with corporate/franchisepolicies and procedures while meeting/exceeding financial goals. Ensure that thearrival, departure, and any other guest contact experience are conducted in anefficient and friendly . Telephone operatorA person who provides assistance to a telephone caller, usually in the placing of operator assisted telephone calls such as calls from a pay phone, collect calls, callswhich are billed to a credit card, station-to-station and person-to-person calls, andcertain international calls which cannot be dialed directly.Desk clerkAccommodate hotel, motel, and resort patrons by registering and assigning roomsto guests, issuing room keys, transmitting and receiving messages, keeping recordsof occupied rooms and guests' accounts, making and confirming reservations, andpresenting statements to and collecting payments from departing guests.DoormanA doorman is an individual hired to provide courtesy and security services at aresidential building or hotel. They are particularly common in urban luxuryhighrises. At a residential building, a doorman is responsible for opening doors andscreening visitors and deliveries. He will often provide other courtesy services suchas signing for packages, carrying luggage between the elevator and the street, orhailing taxis for residents and guests.

You're Reading a Free Preview

Download
scribd
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->