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Published by JHANE

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Published by: JHANE on Jul 07, 2009
Copyright:Attribution Non-commercial


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Front Office Manager The Front Office Manager is responsible for all duties of the front desk operationwhich includes: staff training, inter-department communications, and staff scheduling. The FOM usually works a regularly scheduled front desk shift and mustbe available to work any shift as needed. The Front Office Manager should possessstrong communication skills and demonstrate leadership abilities.Front desk SupervisorAssist the Front Office Manager in managing the Front Office operations to achievecustomer satisfaction, quality service and compliance with corporate/franchisepolicies and procedures while meeting/exceeding financial goals. Ensure that thearrival, departure, and any other guest contact experience are conducted in anefficient and friendly . Telephone operatorA person who provides assistance to a telephone caller, usually in the placing of operator assisted telephone calls such as calls from a pay phone, collect calls, callswhich are billed to a credit card, station-to-station and person-to-person calls, andcertain international calls which cannot be dialed directly.Desk clerkAccommodate hotel, motel, and resort patrons by registering and assigning roomsto guests, issuing room keys, transmitting and receiving messages, keeping recordsof occupied rooms and guests' accounts, making and confirming reservations, andpresenting statements to and collecting payments from departing guests.DoormanA doorman is an individual hired to provide courtesy and security services at aresidential building or hotel. They are particularly common in urban luxuryhighrises. At a residential building, a doorman is responsible for opening doors andscreening visitors and deliveries. He will often provide other courtesy services suchas signing for packages, carrying luggage between the elevator and the street, orhailing taxis for residents and guests.

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