Clueless at the Ref Desk: a Phone Fiasco(A typical reference desk, except that library employee appears to be filing her nails andchewing gum. The phone begins to ring.)rrrrrrrrrrng, rrrrrrng rrrrrng rrrrrng rnnnng.....(Regina [reference queen] looks at phone with distaste and reluctantly puts down her nail file.)R: (bored, stifling a yawn) Yes, what is it?P: (patron, hesitates, unsure if he has gotten the right number)Is this the Anytown Public Library?R: (tone of “duh!”) Yes.P: (uncertain) Is this the Reference Desk?R: (large sigh) Yes.P: (trying to make a new beginning) I'd like to know if you have a book.R: We have lots of books. (chuckles at her own cleverness)P; (now feeling foolish) well, the name of this book is “The Game.”R: (rolling her eyes, and sighing)Sir, there are only, like, five books in our collection with that name.P: Would it help if I told you who the author is?R: Yes.P: Well, it's something like Peterson, or Pearson. (patron wonders how he could be sostupid and have called so unprepared)R: (sighing audibly as she looks at screen) Well, you're lucky because there's only one“The Game” by a Justa Person, so that must be it.