ABSTRACTTechnology is playing an increasing role in our daily personal and professionallives. While the capabilities of new technologies (i.e., “hi-tech” solutions) have enabledpeople to be more productive at work and at home, I argue there is an increasing gapbetween hi-tech capabilities, and how hi-tech solutions interface with end users. Thisgap has the potential to negatively affect human and individual capital, which is why it isimportant to highlight the issues, challenges and impact of the usability and design ofthese hi-tech solutions. This thesis will take the humanistic perspective and argue thattechnology design has not kept up with technology capabilities, creating undesirableeffects on people’s productivity -- and enjoyment -- as they interact with hi-tech devices,software and information systems. In addition, suggestions for how to overcome thisgap are offered through the analysis of existing organizational dynamics, as well asoffering new models from which to base usability and hi-tech design.