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 Heart 
 
Healing
with
MARTIN HELLDORFER
,
D
.
MIN
.
AND TERRI MOSSMOSS COMMUNICATIONSINSPIRATIONS FOR HEALTH CARE PROFESSIONALS
 
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DEDICATED TO THOSE WHO…… are the hidden saints, who inspire us.…risk all, in order to excel in patient care.…find protected time for reflection in the midst of busy days.…are, above all, a healing presence to patients and caregivers alike.THANK YOU
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Copyright© 2007 by Terri Moss All rights reserved. No part of this publication may be reproduced, distributed,or transmitted in any form or by any means, including photocopying, recording or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews andcertain other noncommercial uses permitted by copyright law. For permissionrequests, write to the publisher at the address below.Moss CommunicationsP.O. Box 344Orinda, CA 94563Tel: (925)377-5288Fax: (925)377-5244mosscomm@mindspring.comORDERING INFORMATIONSpecial discounts are available for bulk purchases. Please contact MossCommunications for more information.Moss Communications books are printed using paper that has been manufactured byenvironmentally responsible processes, when available. This may include using treesgrown in sustainable forests and incorporating recycled paper. This book has beenprinted using soy-based ink.
Designed by Nicole Watson, Pensé Design, 875 4th St. San Rafael, CA www.pensedesign.comPrinted in the U.S.A. by Hartford Media, Berkeley, CA. www.hartfordmedia.com.
Library of Congress Cataloguing-in-Publication DataHelldorfer, MartinMoss, Terri
Healing with Heart 
, Inspirations for Health Care Professionals/by Martin Helldorfer andTerri Mossp. cm.ISBN 13: 978-0-615-14388-0
 
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“The weekly Thought From Mission [the emails that are the basis for
Healing with Heart 
] is the most unique form of communication thatI have ever seen during almost thirty years of working in hospitals.The meaning of mission or how the spirit of one’s mission connectswith the organization as a whole, is often lacking or misunderstood.Marty Helldorfer has perfected an enlightening way to make thisconnection real, thus truly bringing mission to life, and for thathe is to be congratulated.”
Les HirschPresident and Chief Executive Officer Touro Infirmary, New Orleans, LA
 h
“I have read Marty’s reflections [Thought from Mission, the basis for
Healing with Heart 
] weekly for the past five years and have been amazed by his creativity. . . and his ability to address issues that are pertinent tothe average employee and other weeks to physicians and clinicians.He consistently highlights the dignity of the person and how all ofus, no matter our socio-economic or educational level, must wrestlewith life, death, illness, surprise traumatic events and basic respect forone another. I often forwarded his reflections to our palliative careand hospice clinicians who appreciated his ability to connect ultimatelife issues with basic day-to-day living. They often commented onhow helpful it was to be reminded of the importanceof caring for one another. I welcome this book, as will others.This is the kind of book I would like to receive as a gift!”
 John Perring-Mulligan, Ph.D.SVP Mission Services Affinity Health System
,
Menasha, WI 
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“This is a remarkable book, one that everyone working in health careshould make a part of their day because it will inspire and enrich theirwork experience. The wise and insightful reflections will remind themof why they went into this field in the first place and chose to exposethemselves to its challenges. Marty’s rich wisdom and firsthandknowledge of in-the-trenches health care will grab readers andinspire them to live up to their highest potential. This is a win-winproposition for everyone: employees, administrators and patients.I believe it deserves a place on everyone’s desk as a gentle reminderthat our strength, courage and individual talents really do matter.”
Dean Edell, M.D. Nationally-syndicated television and radio talk show host Best Selling Author 
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“
Healing with Heart 
is a must-read for all health care employees. It providesencouragement and inspirational support for novice nurses as well asexperts who have been in the field for years. This captivating handbookreminds us of the sacredness of our profession and the intricate beauty and necessity of working together as a team. This book will resonatethroughout any health care organization; for those providing directpatient care as well as those supporting them. Senior executives, accoun-tants, surgeons, nurses, admitting clerks, janitors and volunteers willall see the value of their unique contributions to our common goal ofproviding safe, quality care to our patients and their families.”
 Anne M. Hirsch, D.N.S., A.R.N.P.Interim Dean & Professor Washington State University Intercollegiate College of Nursing 
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