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AREPORTON
“MEASUREMENT OF CUSTOMER SATISFICTION ONSTD/PCO SERVICES OFFERED BY BHARTITELEVENTURES IN BHOPAL WITH RESPECT TO TATAINDICOM”
Submitted By
Mr.SACHIN JAINEN.No.6ND09478INC SAGAR 
 
INC SAGAR 
1
 
AREPORTON
“MEASUREMENT OF CUSTOMER SATISFICTION ONSTD/PCO SERVICES OFFERED BY BHARTITELEVENTURES IN BHOPAL WITH RESPECT TO TATAINDICOM”
 
ByMr.Sachin Jain
“MBA REGULAR” 
Company Guide Faculty guide faculty supervisor Mr.Tarun Surve Mrs.Nupur Tiwari Dr. Sumat Kumar Jain(Airtel)
 
INC-Bhopal INC-Sagar 
A report Submitted in partial fulfillment of the Requirement of MBA PROGRAM (CLASS OF 2006-2008)ICFAI NATIONAL COLLAGE
INC SAGAR 
2
 
TABLE OF CONTENTS
1.
Acknowledgements4
2.
CertificateCertificate55
3.
Declaration7
4.
List Of Table & Illustrations8
5.
Abbreviations9
6.
Abstract10
7.
Introduction12
a.
Objective27 b.Limitations28
8.
Research Methodology29
9.
Review of literature32
10.
Empirical Analysis35
11.
Findings and suggestions44
12.
Conclusions and Recommendations48
13.
Appendices49
14.
References50
15.
Glossary51
INC SAGAR 
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