you have a general question, suggestion, recommendation, or comment, please do write to us.If you have a major problem or critical question that is prohibiting use of the system or if youneed an immediate answer, call or fax us as indicated below.
Support from Corporate Office, Hyderabad (in addition to Local Support)
Web and Telephone support is generally available from Monday to Friday between 9:00 AM to6:00 P.M IST (Holidays excluded).All support calls must be made to Wings eBiz Support @
. Whenseeking Wings support, you should not place calls to any other office extension or request tospeak to any individual by name. This will only delay your receipt of support. Because of thevolume of calls received, you may be asked to leave a message so that the Consultant can getback to you.To facilitate support, when you call, please be ready with the following:
The release No and resources date of Wings eBiz on which you are working. (Therelease No. appears in the About Window which can be opened by clicking on Help/About Menu option and for resource date go to C:\Wings and check the date of resource.dat)
Be at your Server computer with the Wings eBiz Software open during your call
Have a pencil and paper handy.If possible, write out a brief description of your problem and/or your list of questions prior tocalling. When describing your problem, make a note of what you were trying to do, whathappened, any error messages received, and any attempts you made to correct it, and theresults.Please make every effort to keep the call as brief as possible as others may be waiting forservice.
Incoming Fax may be received 24 hours a day - 7 days a week at (040) 23237318. Pleaseaddress the fax to Wings eBiz support. Indicate a return fax number, your name and address,a daytime phone number, a description of the problem and copies of any supporting material.While faxes are received on a 24-hour basis, they are handled only during normal workinghours.
You may write to us, critical processing problems or questions should be handled throughtelephone, fax, or email. We welcome all comments, suggestions and recommendations.All letters are carefully reviewed and all ideas will be considered for future upgrades. Pleaseindicate on your letter if you do not require a response.
You will get response for your issues reported within one working day if you mail us toWingseBizhelpdesk@wingsinfo.netBut, depending on singularity and difficulty of your questionit may take a bit longer.At times we may ask you send us a copy of your backup files in order to attempt to resolveyour system problem.Please use MS-SQL backup utility to backup all files. Label the CD(s)/DVD(s) with your name,